COVID-19 Update (Coronavirus)


We know these are challenging and uncertain times for everyone

but we're open and here to help you

-  For the Ministry of Health's latest official COVID-19 update - click here

-  For NZ Government information on uniting against COVID-19 and how together we can slow the spread - click here

-  If you are having trouble breathing call 111 immediately

- Phone us or Healthline if you have or had a fever, cough, sore throat or shortness of breath? 

Procedures at our Medical Centres if you have COVID-19 symptoms

We appreciate that you please phone us first.

If after talking with us, we need to see you - when you arrive outside, phone us again, so that we can prepare for you to come in

We will give you a mask for protection

Look after your own health - how to stop the spread of infection

  • Regularly wash your hands (for at least 20 seconds with warm water and soap and dry thoroughly)
  • Cover your mouth and nose when you sneeze
  • Stay home if you’re sick
  • Avoid close contact with anyone with cold or flu-like symptoms
  • If you do feel unwell you should avoid public gatherings and events
  • On current advice, hand and cough hygiene are more effective than masks for reducing the spread of coronavirus

Open for normal medical care

Remember it's important to call us when you need medical help, as you normally would

We are open and you can still have an appointment with your doctor, nurse practitioner or nurse – just a little differently.

Depending on your needs, our teams will either provide the care you need with a virtual phone or video consultation, or ask that you come into the practice to be seen.

We know you and your medical conditions very well, and in some cases have been treating you for many years. We’re here to continue looking after your health, no matter which level of lockdown we are in.

Some people unfortunately think they shouldn’t phone the practice or are too whakama (embarrassed) to do so because they don’t want to be a nuisance, or think we are closed. This is not true, please phone us as you normally would for help with a health condition. Our doctors or nurses will decide the best way to care for you, including asking you to come into the clinic if they think you need to.

During COVID-19, we ask you to phone us first to book your appointments.