The Doctors Ti Rakau Urgent Care & GP Services, Auckland

The Doctors Ti Rakau Urgent Care & GP Services

Welcome to our Clinic

The Doctors Ti Rakau are a family friendly, welcoming medical practice that provides you with General Practice health care as well as Urgent Care services for accidents, injuries and other unexpected illness. Our practice is fully endorsed against ACC Standards for Urgent Care centres. We have also achieved Cornerstone Accreditation through our commitment to meeting legal and safety standards and continuous quality improvement. Operating from our professional, purpose-built facilities, we are open seven days a week for accident and injury, and Monday to Friday for general practice consultations.

Get your flu vaccine with us - if you're enrolled with us booking a flu vaccine is easy and best done through the patient portal – book now! Or if you are not enrolled, you can request an appointment using our online form:

Request flu vaccine here

Walk-ins also welcome. For more info read more here

Click here for more info on:

Covid-19 Tests & Results, Certified Tests for Travel &
Pre-Employment, Managing a Positive Result, Covid-19 Vaccinations and Consults

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 09 273 8980 or 111 in an emergency.

Certified Tests for Travel & Pre-Employment
We also offer certified proof of a negative COVID-19 RAT or PCR test result for international travel or pre-employment - visit our info page here

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations

Request Covid Vaccine

Complete the online form, book through Book My Vaccine or phone us on 09 869 8669 for 5-11 year olds, standard vaccines and boosters.

Consults
Many consults are virtual (phone or video), with some in person. Phone 09 273 8980 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

Choice of appointments and how to book them

In Person

Video

Phone

Enrol With Us

We warmly welcome new patients

When you enrol with us, some of the benefits include:

Reminders and recalls for important health management
Pay less to see the doctor than non-enrolled patients
Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
There is more information here about why it’s great to be enrolled

Enrol Online

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification:

Enrol Here Online

After the enrolment form please complete an online medical questionnaire before your first visit:

Adult Medical Form Child (>16) Medical Form

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online form. For each person enrolling, simply print and complete: the Enrolment Form, an Adult or Child Medical Questionnaire and email all files to [email protected] including a copy of your suitable identification:

Not enrolled but need an appointment?

You can still get an appointment even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

book appointments
request repeat scripts
view lab test results

Phone reception 09 273 8980 to start your registration

Here’s How to Complete Your Registration and How to Use The Portal

Our Services

Our Services 我们的服务

Our General Services 我们的服务

Family health care 家庭保健
Accident care 意外护理
Minor surgery 小手术
Occupational health medicine 职业健康医学
Pre-employment medicals 就业前的体检
Company ACC 因公司意外
Spirometry 肺活量测试
Audiometry 听力测试
Immigration medicals 移民体检
Travel medicine
Recreational dive medicals 潜水体检
Long term health conditions 长期的健康状
Other specialist clinics 专科门诊
Orthopaedic service 骨科服务
Unichem Pharmacy 药房
Physiotherapy 物理治疗
Dentist 牙医
X-ray X-光
Drug Screening

Health Checks and Screening

Care for your health, and make sure you have relevant health checks and screening:

Breast screening: free mammograms every two years for women aged 45 to 69, phone 0800 270 200 to make your appointment
Child immunisation: please check to see if your child's immunistion is up-to-date
Cervical smear checks: remember to keep up-to-date with these checks
Flu vaccinations: available in autumn & winter. Free if you are over 65, pregnant, or have a long-term condition
Tetanus vaccination booster: for all adults aged 45 years and again at 65 years
Heart and diabetes checks: for men aged 45 - 75 and women aged 55 - 75. 10 years, earlier (men 35, women 45) if:
- you are Maori, Pacific Islander or from the Indian sub-continent
- have a family history of diabetes, heart disease or stroke
- have been a smoker
- have had diabetes, diabetes in pregnancy, polycystic ovary cancer,
obesity, kidney or blood pressure problems

Phone our nursing team to make an appointment: 09 273 8980

Extended & Follow Up Consultations

Extended consultations
A standard booked GP consultation is 15 minutes. Sometimes you may have several issues you wish to discuss. If there is not enough time during the consultation to address all your concerns, your Doctor may ask you to make a further appointment.

If you feel that you will require more than 15 minutes, our friendly receptionists can always book an appointment of up to 30 minutes for you. Please note that an extended consultation fee will apply.

Prescription & follow-up consultations
We have separate charges for prescriptions and follow-up consultations. However if your Doctor needs to spend more time with you than usual, a full consultation fee will apply.

At The Doctors Ti Rakau we take your health seriously.

Plaster Changes

The best time to come in to have your plaster changed is Monday – Friday, 7am – 3pm.

Weekend Services

Our centre is endorsed by ACC auditors as an accident and medical centre. This means that on weekends and public holidays, emergency and urgent walk-in patients take priority.

If you would like to see your regular GP for non-urgent or non-acute health concerns, please make an appointment during our normal weekday hours.

Travel Health

At The Doctors Ti Rakau, our doctors are trained in all aspects of travel health services. They are available Monday – Friday, 8:00am – 4:30pm. Contact us 6 weeks before setting off, click here for our Travel Health Questionnaire.

What do our Travel Health services include?

Specific travel advice tailored to the travellers needs to plan for a healthy and safe trip
General travel advice on such issues as deep vein thrombosis, jet lag, traveller’s diarrhoea, altitude sickness
Advice on accident and injury prevention
Advice on women’s health issues such as pregnancy and flying and HIV considerations
Advice on specific diseases and illnesses relating to the traveller’s destination, including malaria, rabies, hepatitis and more
Pre-travel vaccinations - get the right vaccines, medications and advice for the right countries
Manage complicated medical issues, families, school groups or business travel
Post-travel health needs or illnesses
Travel consultations are a non-funded service for both adults and children

Please contact our medical centre directly for Travel Health Services pricing

Hours

Urgent Care Hours

Monday - Sunday: 8am - 8pm
Walk-in, no appointment needed

GP Services Hours

Monday - Friday: 8am - 5pm
Booked Appointments

After Hours

We use Procare Nurse Triaging through Homecare Medical Ltd. Please phone the practice number (09) 2738980 for advice. Your call is answered by a registered nurse who will triage and advise for alternative after-hours care.

If you have a medical emergency, call 111

Patient Fees

Standard GP Consultation Fees

Age	Enrolled (no CSC)	Enrolled (with CSC)	Casual (with CSC)	Casual (no CSC)
Under 6	FREE	FREE	$20.00	$25.00
6 - 13	FREE	FREE	$40.00	$60.00
14 - 17	$37.00	$13.00	$50.00	$60.00
18 - 64	$43.00	$19.50	$80.00	$90.00
65+	$43.00	$19.50	$80.00	$90.00

Standard ACC Patient Fees

Our standard ACC surcharge charges are:

Age	Enrolled	Casual	International
Under 6	FREE	FREE	FREE
6 - 13	FREE	FREE	FREE
14 - 17	$40.00	$50.00	$50.00
18 - 64	$50.00	$60.00	$60.00
65+	$50.00	$60.00	$60.00

ACC Follow-Up Consult: Enrolled Patients: $50 Casual Patients: $60 International Patients: $60 . Follow-up Consultations: A follow-up fee will apply if you are seen within 24 Hours of your initial consultation. However, if your GP needs to spend more time with you, a full consultation will apply.

Standard Nurse Consultation Fees

Age	Enrolled	Casual
All ages	$35	$35

Prescriptions

Age	Repeat Prescriptions	Urgent Prescriptions
All ages	$25.00	$30.00

Medicals

Age	Drivers Licence	Insurance	Immigration (excluding x-ray and blood test)
0 - 10 years	n/a	$125.00	$250.00
11 - 15 years	n/a	$125.00	$350.00
16+ years	$80.00	$125.00	$350.00

Surcharge Fees

Please note that additional surcharges may be applied: Monday - Friday 6pm - 8pm of $5 and $10 on the weekend and public holidays.

Pay Online

Good news, paying online is easy.

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment. Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

Manage

Dr Frank Yang

Dr Frank Yang

A graduate of the Poznan University of Medical Sciences (Poland), Dr. Yang has worked in Auckland and Tauranga Hospital for 5 years before joining General Practice. He has also obtained a Diploma in Obstetrics and Medical Gynaecology from University of Auckland. He is happy to consult in English, Mandarin and Taiwanese.
Dr Elisa Mazzoncini

Dr Elisa Mazzoncini

Elisa attended the University of Brescia in Italy, graduating in 2010. Searching for greater opportunities and experiences, she moved to Germany in 2011 where she worked for several years in a Bavarian countryside hospital, before moving to Munich. There she completed her training as a GP in 2021, met her Australian husband and they had two children.

The family briefly returned to Italy where Elisa helped during the third wave of the Covid pandemic working as a GP in Verona. In February 2022, she moved to Auckland. Elisa is fluent in Italian, German and English.
Dr Jing Dong

Dr Jing Dong

MBChB FRNZCGP

Jing was a local Pakuranga girl and Dux of Pakuranga College. She is bilingual in both Mandarin and English. Jing graduated from the University of Auckland in 2011, then spent three years in different hospitals in Auckland, with one year as a trainee in Emergency Medicine. Jing is a Fellow of the Royal New Zealand College of General Practitioners (FRNZCGP).

Jing enjoys working for a wide range of ethnicity and all age groups. Her special interests are emergency medicine, woman's health and minor surgery.

Outside work, Jing enjoys travelling, cooking, teapot collection, Chinese poetry and yoga.
Dr Allan Tee

Dr Allan Tee

MBChB (Otago), Dip O&G, Dip Paeds, FRNZCGP, FRNZCUC - GP/Urgent Care Physician

After graduating from Otago Medical School in 1997, Allan spent the first 3 years working in various hospitals. In 2001, he gained post-graduate qualification in both Pediatrics and Obstetric & Gynecology. He completed his Fellowship training for the Royal NZ college of GPs in 2004. In 2017, Allan gained his Fellowship in Royal NZ college of Urgent Care. Allan has been part of The Doctors Group for over a decade. He is the GP Lead at the The Doctors Ti Rakau and a Director/Partner of The Doctors Middlemore. He is part of the Clinical Advisory Group (CAG) providing governance and clinical oversight for the Green Cross Health Medical network.

Allan enjoys all aspects of family medicine and has a special interest in minor surgery and treatment of accident and sports injuries. Outside of work, Allan is a busy father of two boys and enjoys the outdoors and sports, especially basketball and golf. Allan speaks English, Mandarin and Cantonese.
Dr Andrew Stacey

Dr Andrew Stacey

BHB, MBChB, PGDipCEM, LLB (hons), FCUCP, FACLM - Urgent Care Physician, Clinical Director

Andrew graduated from Auckland Medical School in 1998 and joined our Ti Rakau Clinic in 2008. He has a broad experience in dealing with acute medical and surgical conditions. Also an enrolled Barrister and Solicitor, Andrew has a special interest in medico-legal matters.
Dr Teresa di Bartolo

Dr Teresa di Bartolo

MBChB FRNZCGP - General Practitioner

Dr Di Bartolo graduated from the University of Cape Town Medical School in 1984. Her special interests are in woman’s health, pediatrics, mental health and the management of obesity.

“I enjoy what I do and look forward to being of service to you and your family. Our philosophy here at The Doctors, Ti Rakau, is to put your needs first. We strive to care for each one of our patients with compassion, caring and competence."

Latest News

June Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Your Feedback

We welcome your feedback and always strive to provide the best care and advice. Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

1. Online form direct to your medical centre
- Click here to complete this online form
2. Or email our Clinical Advisory Team
- If your feedback is of a sensitive nature or involves medical centre management*, please contact Green Cross Health directly by emailing [email protected] directly. You will receive an acknowledgement within 5 working days.
- *Please note, once we have contacted you, we will ask for your permission to share information with centre management to resolve your complaint and improve our services.
3. Or for more information and other ways to give feedback, you can also contact:
- The Health and Disability Commissioner (HDC) on 0800 112 233 or follow their process outlined by the HDC online. The HDC is an independent agency that promotes and protects the rights of those who use health and disability services
- The National Health and Disability Advocacy Service and follow their process online.

General Enquiry

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The Doctors Ti Rakau