Welcome to The Doctors Ti Rakau - we're open for you

We’re providing our service in a new way to ensure you and your whanau remain safe. If you are concerned about coronavirus, have a cough, cold or flu-like symptoms – let us know.

The Doctors Ti Rakau are a family friendly,welcoming medical practice that provides you with General Practice health care as well as Urgent Care services for accidents, injuries and other unexpected illness. Our practice is fully endorsed against ACC Standards for Urgent Care centres. We have also achieved Cornerstone Accreditation through our commitment to meeting legal and safety standards and continuous quality improvement. Operating from our professional, purpose-built facilities, we are open seven days a week for accident and injury, and Monday to Friday for general practice consultations.

We take a complete approach to your health and well being, providing accident and urgent care, and a full range of personal and family health care service, including childhood immunisations, asthma review and monitoring, minor surgical procedures, sexual health and contraceptive advice. We also provide an occupational health service for local businesses and industries.

Virtual GP Clinic - video and phone consults

We are excited to share that Dr Suzanne Williamson has joined our team to do video and phone consults. This means that if you need a consultation on the day, and it is a condition we can treat - then book a video or phone consult, you'll be seen on the day.

Suzanne joins us as a RNZCGP Fellow with an extensive 25 years of experience working as a GP on Waiheke Island, an original member of NZ’s first all-woman general practice, partner at Titirangi Medical Centre, many years in urgent care services, in a busy teaching practice in the UK and most recently as a locum across a number of Auckland practices.

She has 2 adult sons and enjoys gardening, reading, theatre, music and the arts in general. Suzanne has found the new way of consulting with patients through video and phone joyful and meaningful - they love it!

Manage My Health online booking for phone consults

We are now doing online booking for phone consultations through the Manage My Health patient portal. Most patients have said they're enjoying them and find them very effective. Normal charges will apply. Click here for more information. We work hard to phone you at the time we say we will. Sometimes the pressure on the our centre may make the exact time hard to keep to. Rest assured we will be ringing you.

Book an appointment online

Make sure you're registered for our secure online patient portal Manage My Health (MMH). Then, anytime 24/7 you can:

Request repeat scripts
Book appointments with Doctors
Access test results

Contact Reception to start your registration. Once our reception has given you an activation code, here is How to Register and How to Use The Portal.

We are a designated COVID-19 Testing Site

If you have a cough, shortness of breath, sore throat, fever, runny nose or sneezing, phone 09 273 8980 to arrange for a time to be tested by our friendly team. COVID-19 testing is FREE for eligible patients. The safety and well-being of our patients and staff is our priority, so all testing is carried out in your car or in an isolation room.

You can also send us an email to info@tr.thedoctors.co.nz - please use 'COVID Test' as the subject line and include the following details: Full name; Date of Birth; Physical Address; Contact phone number; Details of the symptoms you are having (including the date they started)

Our Services

Family health care 家庭保健
Accident care 意外护理
Minor surgery 小手术
Occupational health medicine 职业健康医学
Pre-employment medicals 就业前的体检
Company ACC 因公司意外
Spirometry 肺活量测试
Audiometry 听力测试
Immigration medicals 移民体检
Travel medicine
Recreational dive medicals 潜水体检
Long term health conditions 长期的健康状
Other specialist clinics 专科门诊
Orthopaedic service 骨科服务
Unichem Pharmacy 药房
Physiotherapy 物理治疗
Dentist 牙医
X-ray X-光
Drug Screening

Health checks and screening

Care for your health, and make sure you have relevant health checks and screening:

Breast screening: free mammograms every two years for women aged 45 to 69, phone 0800 270 200 to make your appointment
Child immunisation: please check to see if your child's immunistion is up-to-date
Cervical smear checks: remember to keep up-to-date with these checks
Flu vaccinations: available in autumn & winter. Free if you are over 65, pregnant, or have a long-term condition
Tetanus vaccination booster: for all adults aged 45 years and again at 65 years
Heart and diabetes checks: for men aged 45 - 75 and women aged 55 - 75. 10 years, earlier (men 35, women 45) if:
- you are Maori, Pacific Islander or from the Indian sub-continent
- have a family history of diabetes, heart disease or stroke
- have been a smoker
- have had diabetes, diabetes in pregnancy, polycystic ovary cancer,
obesity, kidney or blood pressure problems

Phone our nursing team to make an appointment: 09 273 8980

Extended & follow up consultations

Extended consultations
A standard booked GP consultation is 15 minutes. Sometimes you may have several issues you wish to discuss. If there is not enough time during the consultation to address all your concerns, your Doctor may ask you to make a further appointment.

If you feel that you will require more than 15 minutes, our friendly receptionists can always book an appointment of up to 30 minutes for you. Please note that an extended consultation fee will apply.

Prescription & follow-up consultations
We have separate charges for prescriptions and follow-up consultations. However if your Doctor needs to spend more time with you than usual, a full consultation fee will apply.

At The Doctors Ti Rakau we take your health seriously.

Plaster changes

The best time to come in to have your plaster changed is Monday – Friday, 7am – 3pm.

Sports clubs, gyms & schools

As part of our ongoing commitment to our community, we are offering no surcharge ACC consultations to sport clubs, gyms and schools.
We offer:

no ACC surcharge
one-stop care; x-ray, physio, dentist, optometrist, pharmacy & visiting specialists
open 7 days, 7am - 9pm weekdays, 8am - 8pm weekends and public holidays
experienced health providers focused on your health needs

While no-one wants to get injured or ill as a result of sports and training, we all know it can happen – treating it promptly can make all the difference when it comes to making a good recovery.

Weekend service

Our centre is endorsed by ACC auditors as an accident and medical centre. This means that on weekends and public holidays, emergency and urgent walk-in patients take priority.

If you would like to see your regular GP for non-urgent or non-acute health concerns, please make an appointment during our normal weekday hours.

Travel Health Services

At The Doctors Ti Rakau, our doctors are trained in all aspects of travel health services. They are available Monday – Friday, 8:00am – 4:30pm. Contact us 6 weeks before setting off, click here for our Travel Health Questionnaire.

What do our Travel Health Services include?

Specific travel advice tailored to the travellers needs to plan for a healthy and safe trip
General travel advice on such issues as deep vein thrombosis, jet lag, traveller’s diarrhoea, altitude sickness
Advice on accident and injury prevention
Advice on women’s health issues such as pregnancy and flying and HIV considerations
Advice on specific diseases and illnesses relating to the traveller’s destination, including malaria, rabies, hepatitis and more
Pre-travel vaccinations - get the right vaccines, medications and advice for the right countries
Manage complicated medical issues, families, school groups or business travel
Post-travel health needs or illnesses
Travel consultations are a non-funded service for both adults and children

Please contact our medical centre directly for Travel Health Services pricing

Opening Hours

Urgent Care Hours

Every day, 7 days and public holidays: 8am - 8pm

Standard GP Services Hours

Monday to Thursday: 8am - 5pm
Friday: 8am - 4.30pm

NB: All prices are subject to change without prior notice

Patient charges

Standard GP Consultation Fees

Age	Enrolled	Casual (no CSC)	Casual (with CSC)	International
Under 6	FREE	$12.50	$12.50	$100.00
6 - 13	FREE	$55.00	$35.00	$100.00
14 - 17	$35.00	$55.00	$44.00	$100.00
18 - 64	$41.50	$80.00	$75.00	$100.00
65+	$41.50	$80.00	$75.00	$100.00

Standard ACC Patient Fees

Our standard ACC surcharge charges are:

Age	Enrolled	Casual	International
Under 6	FREE	FREE	FREE
6 - 13	FREE	FREE	FREE
14 - 17	$30.00	$38.00	$40.00
18 - 64	$33.00	$38.00	$40.00
65+	$33.00	$38.00	$40.00

ACC Follow-Up Consult: Enrolled Patients: $19 Casual Patients: $23 International Patients: $28 . Follow-up Consultations: A follow-up fee will apply if you are seen within 24 Hours of your initial consultation. However, if your GP needs to spend more time with you, a full consultation will apply.

Standard Nurse Consultation Fees

Age	Enrolled	Casual
All ages	$35	$35

Prescriptions

Age	Collect Prescriptions	Faxed Prescriptions
All ages	$22.00	$25.00

Surcharge Fees

Please note that additional surcharges may be applied: Monday - Friday 6pm - 8pm of $5 and $10 on the weekend and public holidays.

Medicals

Age	Drivers Licence	Insurance	Immigration
0 - 10 years	n/a	$92.00	$135.00
11 - 15 years	n/a	$92.00	$240.00
16+ years	$71.50	$92.00	$240.00

Our Clinical Team

Our medical team includes dedicated urgent care doctors to attend to acute accident and injury needs, as well as GPs who are best placed to work with you toward your continuing better health. Practice nurses are a key part of our team, triaging A&M patients on arrival.

Our Doctors

Manage

Dr Suzanne Williamson - Virtual GP Consultant

MB.ChB FRNZCGP

about

Suzanne graduated from Auckland Medical School in 1975. She lived and worked as a GP on Waiheke Island for 5 years and was an original member of NZ’s first all- woman general practice in Auckland city. She joined Titirangi Medical Centre as a partner in 1994 having spent time living in the USA and completed Fellowship of the Royal NZ College of GPs in 1998. She was also on a roster for 7 years with urgent care in West Auckland. She worked in a busy teaching practice in the UK for 5 years until returning to NZ in 2008. Since then she has been working as a locum for many different practices in Auckland. She has just joined the team at Ti Rakau this year and will be working from home doing telephone and video consultations and generally contributing to the team as a whole.

She takes delight in connecting with all kinds of people in all walks of life, has wisdom and life experience in spades & is already finding the new way of consulting with patients joyful and meaningful.

She has 2 adult sons and enjoys gardening, reading, theatre, music and the arts in general.

Dr Ranen Reddy

MBChB (Auckland) GP / Urgent Care Physician

about

After graduating in 2011 from the University of Auckland, Ranen trained at various hospitals across NZ; including 3 years in Orthopedics. He then moved to GP and Urgent care work.

His special interests include accident and emergency medicine, sports medicine & injuries and minor surgery.

Outside work, Ranen enjoys travel and sports, especially Brazilian Jiu Jitsu and Mixed Martial Arts.

Dr Jing Dong

MBChB FRNZCGP

about

Jing was a local Pakuranga girl and Dux of Pakuranga College. She is bilingual in both Mandarin and English. Jing graduated from the University of Auckland in 2011, then spent three years in different hospitals in Auckland, with one year as a trainee in Emergency Medicine. Jing is a Fellow of the Royal New Zealand College of General Practitioners (FRNZCGP).

Jing enjoys working for a wide range of ethnicity and all age groups. Her special interests are emergency medicine, woman's health and minor surgery.

Outside work, Jing enjoys travelling, cooking, teapot collection, Chinese poetry and yoga.

Dr Andrew Stacey

BHB, MBChB, PGDipCEM, LLB (hons), FCUCP, FACLM - Urgent Care Physician, Clinical Director

about

Andrew graduated from Auckland Medical School in 1998 and joined our Ti Rakau Clinic in 2008. He has a broad experience in dealing with acute medical and surgical conditions. Also an enrolled Barrister and Solicitor, Andrew has a special interest in medico-legal matters.

Dr Teresa di Bartolo

MBChB FRNZCGP - General Practitioner

about

Dr Di Bartolo graduated from the University of Cape Town Medical School in 1984. Her special interests are in woman’s health, pediatrics, mental health and the management of obesity.

“I enjoy what I do and look forward to being of service to you and your family. Our philosophy here at The Doctors, Ti Rakau, is to put your needs first. We strive to care for each one of our patients with compassion, caring and competence."

Dr Allan Tee

MBChB (Otago), Dip O&G, Dip Paeds, FRNZCGP, FRNZCUC - GP/Urgent Care Physician, Director/Partner

about

After graduating from Otago Medical School in 1997, Allan spent the first 3 years working in various hospitals. In 2001, he gained post-graduate qualification in both Pediatrics and Obstetric & Gynecology. He completed his Fellowship training for the Royal NZ college of GPs in 2004. In 2017, Allan gained his Fellowship in Royal NZ college of Urgent Care. Allan has been part of The Doctors network for over a decade. He is the Clinical Director of General Practice at The Doctors Ti Rakau and The Doctors Mangere and is part of the Green Cross Health Clinical Advisory Group (CAG). Allan enjoys all aspects of family medicine and has a special interest in minor surgery and treatment of accident and sports injuries.

Outside of work, Allan is a busy father of two boys and enjoys the outdoors and sports, especially basketball and golf.

Allan's enrollment books are full and is not currently taking new patients. We appreciate your understanding.

Enrol now

We warmly welcome new patients. Being enrolled has many advantages:

•    We send you reminders and recalls for important health management
•    Pay less to see the doctor
•    Pay less for prescriptions (for subsidised medicines prescribed by your doctor)
•    Appointment bookings

Simply ask at reception or download our enrolment form below. Complete all the sections and send back to us by email, post, fax or bring it in with you. You may need to bring in an original ID document (e.g. Drivers’ License, Birth Certificate, Passport) before your first visit - call our team to find out.

You do not need to be a patient with us to be seen by one of our medical team.If you’re a visitor to the region and need medical care, you’re also welcome. Please call our friendly team for an appointment. All visitors and casual patients, please be aware that extra charges can apply when you are not enrolled.

There are many more benefits to enrolling, click here for general Enrolment information.

Download our enrolment form here and Download the New Patient Medical Questionnaire here.

Latest news

When we have news to share with you it will be posted here. Keep checking in to see what we are up to.

Virtual GP Clinic

We have an exciting update to share with you. Dr Suzanne Williamson has joined the team at The Doctors Ti Rakau to provide on the day virtual health consultations by video or phone. This means that if you need a consultation on the day, and it is a condition we can treat, book a virtual, you will be able to be seen on the day.

Suzanne graduated from Auckland Medical School in 1975. She lived and worked as a GP on Waiheke Island for 5 years and was an original member of NZ’s first all- woman general practice in Auckland city. She joined Titirangi Medical Centre as a partner in 1994 having spent time living in the USA and completed Fellowship of the Royal NZ College of GPs in 1998. She was also on a roster for 7 years with urgent care in West Auckland. She worked in a busy teaching practice in the UK for 5 years until returning to NZ in 2008. Since then she has been working as a locum for many different practices in Auckland. She has just joined the team at Ti Rakau this year and will be working from home doing telephone and video consultations and generally contributing to the team as a whole.

She takes delight in connecting with all kinds of people in all walks of life, has wisdom and life experience in spades & is already finding the new way of consulting with patients joyful and meaningful.

She has 2 adult sons and enjoys gardening, reading, theatre, music and the arts in general.

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