The Doctors Ti Rakau

The Doctors Ti Rakau Urgent Care & GP Services

Welcome To Our Practice - we are here to care for you!

GP booked appointments are available Monday to Friday from 8am – 5pm.

Walk-in clinic services are available Monday to Friday from 8am – 12pm for all accidents, injuries or sudden illness. Please note that we are not an Emergency Department. Patients are seen in order of arrival whenever possible; however, all patients are prioritised based on their assessed level of clinical need. This means that people with non-urgent needs may experience a longer waiting time than those with more urgent needs. The clinic may, at times, close earlier than the posted hours.

Our practice is fully endorsed to ACC Standards. We have also achieved Cornerstone Accreditation through our commitment to meeting legal and safety standards and continuous quality improvement. We operate from professional, purpose-built facilities.

We are taking bookings for flu vaccines. It’s free for people who meet the eligibility criteria. You can still get a flu vaccine if you’re not eligible for a funded one, for a small fee. 

For enrolled patients, click the link below to book an appointment for a flu vaccine.

Book Flu Vaccine

For casual patients, please call us to book an appointment. 

How To Book An Appointment

For enrolled patients

Click the link below to book an appointment with our GPs and medical team.

Book Appointment

For enrolled patients, we recommend using our patient portal, The Doctors App. Log in via the app on your phone or the desktop version to view available practitioners and appointments.

Please note: Booking through the app is available for enrolled patients only. If you don’t have a login, please create an account here. If you have just enrolled, please note that you won’t have access to The Doctors App until we have confirmed your enrolment via email. If you are unsure, please call us.

To Download ‘The Doctors App’ on your mobile:

1.    Scan the QR code below, or click on the Apple or Google Play buttons which will take you directly to the app store to download it.

       Qr code Description automatically generated 

2.    Select ‘Create Account’ and enter the unique practice invite code: TIRA

3.    Enter your details. Please make sure your name, date of birth, and mobile number match the details you gave us when you enrolled with us. 

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 09 273 8980 or 111 in an emergency.

Certified Tests for Travel & Pre-Employment
We also offer certified proof of a negative COVID-19 RAT or PCR test result for international travel or pre-employment - visit our info page here

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations

Request Covid Vaccine

Complete the online form, book through Book My Vaccine or phone us on 09 869 8669 for 5-11 year olds, standard vaccines and boosters.

Consults
Many consults are virtual (phone or video), with some in person. Phone 09 273 8980 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

We warmly welcome new patients

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrolling with us means you understand and accept our standard terms and conditions

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification.  

Enrol Online Here

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online form. For each person enrolling, simply print and complete:  the Enrolment Form, an Adult or Child Medical Questionnaire and email all files to info@tr.thedoctors.co.nz including a copy of your suitable identification:  

Enrol In Person 

You can also pop into the clinic and fill out a form at reception - please bring either NZ passport, birth certificate, resident, or work visa and passport.

Not enrolled but need an appointment? 

Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled at our practice.

If you are not enrolled please complete the Casual Registration Form please and send it along with your passport to info@tr.thedoctors.co.nz

We warmly welcome new patients

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrol Online 

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification: 

Enrol Here Online

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online form. For each person enrolling, simply print and complete:  the Enrolment Form, an Adult or Child Medical Questionnaire and email all files to info@tr.thedoctors.co.nz including a copy of your suitable identification: 

Not enrolled but need an appointment? 

Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled at our practice.

Online Patient Portal

<span id="Patient-Portal">Online Patient Portal</span>

Our patients use The Doctors App as their online patient portal, an easy-to-use tool designed to empower them to manage their healthcare conveniently.

About The Doctors App

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • Access a summary of your health information
  • Easily connect with your general practice team
  • Secure login with passcode or facial recognition – no more forgetting usernames and passwords

The Doctors App is available for download on mobile devices and is also accessible via web browsers.

The Doctors App is now live - download today!

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • A summary of your health information
  • Great way to connect with us, your general practice team
  • Passcode, touch/facial recognition – no more forgetting your username and password!

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code Description automatically generated

  1. Select ‘create account’ and enter our special invite code: TIRA
  2. Enter your details – these must match what your practice holds on file
While The Doctors is best experienced on the app, it can also be accessed online. You can use the above invite code to create an account online.

Our Services

Our Services 我们的服务

Our General Services 我们的服务

  • Family health care 家庭保健
  • Accident care   意外护理
  • Minor surgery   小手术
  • Occupational health medicine   职业健康医学
  • Pre-employment medicals   就业前的体检
  • Company ACC   因公司意外
  • Spirometry   肺活量测试
  • Audiometry   听力测试
  • Immigration medicals   移民体检
  • Travel medicine
  • Ear Suctioning  $60 for adults and $50 children 10years +
  • Recreational dive medicals   潜水体检
  • Long term health conditions   长期的健康状
  • Other specialist clinics   专科门诊
  • Orthopaedic service   骨科服务
  • Unichem Pharmacy 药房
  • Physiotherapy   物理治疗
  • Dentist   牙医
  • X-ray  X-光
  • Drug Screening
  • Liquid Nitrogen
  • IV Infusions - Aclasta, Iron
  • Blood Pressure Management and Diabetes Care, Insulin Initiation
  • Zoladex
  • Allergy Immunotherapy
  • Health Improvement Practitioner (HIP) and Health Coach

Health Checks and Screening

Care for your health, and make sure you have relevant health checks and screening:

  • Breast screening: free mammograms every two years for women aged 45 to 69, phone 0800 270 200 to make your appointment
  • Child immunisation: please check to see if your child's immunistion is up-to-date
  • Cervical smear checks: remember to keep up-to-date with these checks - all our nurses are trained and certified to assist you - call us to book yours in!
  • Flu vaccinations: available in autumn & winter. Free if you are over 65, pregnant, or have a long-term condition
  • Tetanus vaccination booster: for all adults aged 45 years and again at 65 years
  • Heart and diabetes checks: for men aged 45 - 75 and women aged 55 - 75. 10 years, earlier (men 35, women 45) if:
    - you are Maori, Pacific Islander or from the Indian sub-continent
    - have a family history of diabetes, heart disease or stroke
    - have been a smoker
    - have had diabetes, diabetes in pregnancy, polycystic ovary cancer, 
    obesity, kidney or blood pressure problems
Phone our nursing team to make an appointment: 09 273 8980 

Extended & Follow Up Consultations

Extended consultations
A standard booked GP consultation is 15 minutes. Sometimes you may have several issues  you wish to discuss. If there is not enough time during the consultation to address all your concerns, your Doctor may ask you to make a further appointment. 

If you feel that you will require more than 15 minutes, our friendly receptionists can always book an appointment of up to 30 minutes for you. Please note that an extended consultation fee will apply.

Prescription & follow-up consultations
We have separate charges for prescriptions and follow-up consultations. However if your Doctor needs to spend more time with you than usual, a full consultation fee will apply.

At The Doctors Ti Rakau we take your health seriously.

Plaster Changes

The best time to come in to have your plaster changed is Monday – Friday, 8am – 3pm. 

Health Coach

Heath Coach

  • Supports adults enrolled at the clinic
  • Helps you to manage ongoing health conditions e.g. gout, diabetes, asthma
  • Focuses on healthy eating, physical activity, smoking cessation, and stress management
  • Assists your understanding and use of your medications
  • Works with you to develop goals and action plans
  • Keeps in touch to support you - in-person, by phone or by text

Health Coaches may also help you and your whānau find resources in your community/online to support your social, emotional, and physical well-being. They will support you over time to make progress towards your goals.

Booking an appointment

Contact the clinic or talk to your GP to find out the best way to meet with our HC.

Bookings can also be made using the patient portal. Most of our medical centres use The Doctors App

Travel Health

At The Doctors Ti Rakau, our doctors are trained in all aspects of travel health services. They are available Monday – Friday, 8:00am – 4:30pm. Contact us 6 weeks before setting off, click here for our Travel Health Questionnaire. 

What do our Travel Health services include?

  • Specific travel advice tailored to the travellers needs to plan for a healthy and safe trip
  • General travel advice on such issues as deep vein thrombosis, jet lag, traveller’s diarrhoea, altitude sickness
  • Advice on accident and injury prevention
  • Advice on women’s health issues such as pregnancy and flying and HIV considerations
  • Advice on specific diseases and illnesses relating to the traveller’s destination, including malaria, rabies, hepatitis and more
  • Pre-travel vaccinations - get the right vaccines, medications and advice for the right countries
  • Manage complicated medical issues, families, school groups or business travel
  • Post-travel health needs or illnesses
  • Travel consultations are a non-funded service for both adults and children
Please contact our medical centre directly for Travel Health Services pricing

Weekend Services

No Weekend Services are Currently Available

Cosmetic Medicine - Dr Allan Aesthetics

At The Doctors Ti Rakau, we are very proud to work with Dr Allan Aesthetics to provide advanced skin radiosurgery and personalised cosmetic treatments for our patients, with holistic and expert care.

Dr Allan Aesthetics was founded and run by Dr Allan Tee who is an accredited aesthetic physician, a member of NZ Society of Cosmetic Medicine and Clinical Director at The Doctors Ti Rakau.

Treatments are evidence based using the latest techniques and highest quality products. This ensures patients have the best possible results in the safest manner possible to feel more attractive and confident.

Booking & contact details

Website: www.drallanaesthetics.co.nz

Bookings: https://drallanaesthetics.co.nz/request-an-appointment/

Phone: +64 210 885 1987

Email: info@drallanaesthetics.co.nz

Ear suctioning

 

Hours

<span id="Hours-and-fees"></span>Hours

Acute Care Walk In Hours

Monday - Friday: 8am - 12pm
Walk-in, no appointment needed

Prepayments

Due to rising bad debt and ever increasing costs, all visits must be paid prior to seeing the doctor.  

GP Services Hours

Monday to Friday 8-5pm
Booked Appointments 

Prepayments

Due to rising bad debt and ever increasing costs, from 26 February 2024 all visits must be paid prior to seeing the doctor.  


After Hours

We use Procare Nurse Triaging through Homecare Medical Ltd. Please phone the practice number (09) 2738980 for advice. Your call is answered by a registered nurse who will triage and advise for alternative after-hours care.

If you have a medical emergency, call 111

Patient Fees

Standard GP Consultation Fees

Age Enrolled (no CSC) Enrolled
(with CSC)		 Casual
(with CSC)		 Casual
(no CSC)
Under 6 FREE  FREE $22.00 $30.00
6 - 13 FREE FREE $42.00 $65.00
14 - 17 $55.00 $13.00 $55.00 $65.00
18 - 64 $60.00 $19.50 $85.00 $100.00
65+ $60.00 $19.50 $85.00 $100.00

All consultations are required to be paid on arrival.  A Late payment fee of $10.00 will be charged to all accounts not paid on the same day of service.   Thank you for your understanding!

Patients will incur an additional $20 fee for acute walk-in care for all medical consultations.

Read our Standard Payment Terms and Conditions here.

Standard ACC Patient Fees

Our standard ACC surcharge charges are:

Age Enrolled Casual  International
Under 6 FREE  FREE FREE
6 - 13 FREE FREE FREE
14 - 17 $55.00 $60.00 $60.00
18 - 64 $60.00 $70.00 $70.00
65+ $60.00 $70.00 $70.00


ACC Follow-Up Consult:  Enrolled Patients: $30   Casual Patients: $60   International Patients: $60 . Within 7 days 

Follow-up Consultations: A follow-up fee will apply if you are seen within 7days of your initial consultation. However, if your GP needs to spend more time with you, a full consultation will apply.

Due to rising bad debt and ever increasing costs, all visits must be paid prior to seeing a Doctor.

Standard Nurse Consultation Fees

Age Enrolled Casual 
0-14years FREE $40
14+   $40  $50

Read our Standard Payment Terms and Conditions here. 

Prescriptions

Age Repeat
Prescriptions (Allow up to 2 working days)		 Urgent/Same day
Prescriptions
All ages $28.00 $35.00

Read our Standard Payment Terms and Conditions here.

Medicals

Age Drivers
Licence		 Insurance Immigration
(excluding x-ray and blood test)
0 - 10 years n/a $130.00 $250.00
11 - 15 years n/a $130.00 $350.00
16+ years $120.00 $130.00 $350.00

Read our Standard Payment Terms and Conditions here. 

Surcharge Fees

Appointments with our doctors and nurses are in high demand. If you are unable to attend your appointment or no longer need it, please advise us by cancelling on The Doctors App or calling us on 09 273 8980 4 hours prior. The account holder will be charged a fee of $30.00 for any unkept and unnotified appointments. This fee will apply to all age groups including children as we are unable to use that appointment for another patient.  Thank you for your understanding.

Due to rising bad debt and ever increasing costs, all visits must be paid prior to seeing a Doctor.

Enrolled and casual patients will incur an additional $20 fee for acute walk-in care for all medical consultations.

Read our Standard Payment Terms and Conditions here.

 

Walk-In Care

Enrolled and casual patients will incur an additional $20 fee for walk-in care for all medical consultations.

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Our Team

Mandeeps Manage  

  • Dr Larissa Bastgen.

    Dr Larissa Bastgen.

    I’m Larissa, originally from Hamburg, Germany. I studied medicine at the University of Düsseldorf and started my career in Emergency Medicine before moving into General Practice. I’m particularly passionate about preventative medicine and mental health, and I focus on helping my patients maintain long-term well-being.

    I moved to New Zealand with my dog Theo, and my partner, who’s originally from New Zealand.

    It’s been an exciting journey, both personally and professionally, and I look forward to caring for you and your family.

    Outside of work, I love hiking, diving and cooking. These hobbies keep me grounded and are a great way to enjoy the natural beauty of New Zealand.

    I speak English, German and Spanish.

  • Dr Dr Zia Khan

    Dr Dr Zia Khan

    Dr Zia enjoys the many different aspects of family medicine with a special interest in chronic medical conditions and minor procedures. Dr Zia is a father of two girls and enjoys cooking and watching cricket.  Dr Zia speaks English, Undi, Hindi, Pashto and some Arabic.

    Zia looks forward to taking care of you!

  • Dr Diala Ibrahim

    Dr Diala Ibrahim

    Hi, I am a graduate of the University of Auckland Medical School. After graduating, I worked in hospitals throughout Auckland under a range of specialties before starting general practice which has been an incredibly rewarding move.

    My special interests are preventative medicine, mental health and minor surgeries although I enjoy all aspects of general practice from the diversity of the patients I meet to the variation in their presentations.

    I enjoy spending time with family and friends, keeping active and fit, and being out and about. I also speak Arabic. I look forward to caring for you and your family.

     

  • Dr Allan Tee

    Dr Allan Tee

    MBChB (Otago), Dip O&G, Dip Paeds, FRNZCGP, FRNZCUC - GP/Urgent Care Physician

    After graduating from Otago Medical School in 1997, Allan spent the first 3 years working in various hospitals. In 2001, he gained post-graduate qualification in both Pediatrics and Obstetric & Gynecology. He completed his Fellowship training for the Royal NZ college of GPs in 2004. In 2017, Allan gained his Fellowship in Royal NZ college of Urgent Care. Allan has been part of The Doctors Group for over a decade. He is the GP Lead at the The Doctors Ti Rakau and a Director/Partner of The Doctors Middlemore.  He is part of the Clinical Advisory Group (CAG) providing governance and clinical oversight for the Green Cross Health Medical network. 

    Allan enjoys all aspects of family medicine and has a special interest in minor surgery and treatment of accident and sports injuries. Outside of work, Allan is a busy father of two boys and enjoys the outdoors and sports, especially basketball and golf. Allan speaks English, Mandarin and Cantonese.

     

     

  • Dr Teresa di Bartolo

    Dr Teresa di Bartolo

    MBChB FRNZCGP - General Practitioner

    Dr Di Bartolo graduated from the University of Cape Town Medical School in 1984. Her special interests are in woman’s health, pediatrics, mental health and the management of obesity.

    “I enjoy what I do and look forward to being of service to you and your family. Our philosophy here at The Doctors, Ti Rakau, is to put your needs first. We strive to care for each one of our patients with compassion, caring and competence."

Latest News

<span id="Latest-news"></span> Latest News

09 273 8980

316 Ti Rakau Drive
Burswood
Auckland 2013

info@tr.thedoctors.co.nz

GP Booked Appointments: Monday - Friday 8am - 5pm 
Walk-In Service: Monday - Friday 8am - 12pm 

Closed weekends and public holidays

Feedback

If you have feedback or would like to discuss a concern you have with our service, please don’t hesitate to contact us via email (info@tr.thedoctors.co.nz) or phone (09 273 8980). Your healthcare is our top priority, and we’re here to support you.