The Doctors Ti Rakau

The Doctors Ti Rakau Urgent Care & GP Services

We are here to care for you!

PLEASE NOTE WE WILL BE CLOSING FOR THE CHRISTMAS BREAK - 24TH DECEMBER 4PM, RE-OPENING MONDAY 6TH JANUARY 2025 8AM 

Services:  Booked Appointments from 8am – 5pm Monday to Friday 

EAR SUCTIONING AVAILABLE AT THE DOCTORS TI RAKAU!  

Walk-in Clinic:  For all accidents, injuries or suddenly feeling unwell from 8am – 12pm Monday - Friday.    Please note that we are not an Emergency Department.  Patients are seen in order of arrival as much as possible, however all patients are prioritised based on their assessed level of clinical need.  This means that people with non-urgent needs may experience a longer waiting time than those with more urgent needs.              THE CLINIC MAY, AT TIMES, CLOSE EARLIER THAN THE POSTED CLOSE TIMES.

Our practice is fully endorsed to ACC Standards. We have also achieved Cornerstone Accreditation through our commitment to meeting legal and safety standards and continuous quality improvement. Operating from our professional, purpose-built facilities.

 


Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 09 273 8980 or 111 in an emergency.

Certified Tests for Travel & Pre-Employment
We also offer certified proof of a negative COVID-19 RAT or PCR test result for international travel or pre-employment - visit our info page here

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations

Request Covid Vaccine

Complete the online form, book through Book My Vaccine or phone us on 09 869 8669 for 5-11 year olds, standard vaccines and boosters.

Consults
Many consults are virtual (phone or video), with some in person. Phone 09 273 8980 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

We warmly welcome new patients

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrol Online 

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification: 

Enrol Here Online

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online form. For each person enrolling, simply print and complete:  the Enrolment Form, an Adult or Child Medical Questionnaire and email all files to info@tr.thedoctors.co.nz including a copy of your suitable identification: 

Not enrolled but need an appointment? 

Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled at our practice.

Online Patient Portal

The Doctors App is now live - download today!

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • A summary of your health information
  • Great way to connect with us, your general practice team
  • Passcode, touch/facial recognition – no more forgetting your username and password!

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code Description automatically generated

  1. Select ‘create account’ and enter our special invite code: TIRA
  2. Enter your details – these must match what your practice holds on file
While The Doctors is best experienced on the app, it can also be accessed online. You can use the above invite code to create an account online.

Our Services

Our Services 我们的服务

Our General Services 我们的服务

  • Family health care 家庭保健
  • Accident care   意外护理
  • Minor surgery   小手术
  • Occupational health medicine   职业健康医学
  • Pre-employment medicals   就业前的体检
  • Company ACC   因公司意外
  • Spirometry   肺活量测试
  • Audiometry   听力测试
  • Immigration medicals   移民体检
  • Travel medicine
  • Ear Suctioning  $60 for adults and $50 children 10years +
  • Recreational dive medicals   潜水体检
  • Long term health conditions   长期的健康状
  • Other specialist clinics   专科门诊
  • Orthopaedic service   骨科服务
  • Unichem Pharmacy 药房
  • Physiotherapy   物理治疗
  • Dentist   牙医
  • X-ray  X-光
  • Drug Screening
  • Liquid Nitrogen
  • IV Infusions - Aclasta, Iron
  • Blood Pressure Management and Diabetes Care, Insulin Initiation
  • Zoladex
  • Allergy Immunotherapy
  • Health Improvement Practitioner (HIP) and Health Coach

Health Checks and Screening

Care for your health, and make sure you have relevant health checks and screening:

  • Breast screening: free mammograms every two years for women aged 45 to 69, phone 0800 270 200 to make your appointment
  • Child immunisation: please check to see if your child's immunistion is up-to-date
  • Cervical smear checks: remember to keep up-to-date with these checks - all our nurses are trained and certified to assist you - call us to book yours in!
  • Flu vaccinations: available in autumn & winter. Free if you are over 65, pregnant, or have a long-term condition
  • Tetanus vaccination booster: for all adults aged 45 years and again at 65 years
  • Heart and diabetes checks: for men aged 45 - 75 and women aged 55 - 75. 10 years, earlier (men 35, women 45) if:
    - you are Maori, Pacific Islander or from the Indian sub-continent
    - have a family history of diabetes, heart disease or stroke
    - have been a smoker
    - have had diabetes, diabetes in pregnancy, polycystic ovary cancer, 
    obesity, kidney or blood pressure problems
Phone our nursing team to make an appointment: 09 273 8980 

Extended & Follow Up Consultations

Extended consultations
A standard booked GP consultation is 15 minutes. Sometimes you may have several issues  you wish to discuss. If there is not enough time during the consultation to address all your concerns, your Doctor may ask you to make a further appointment. 

If you feel that you will require more than 15 minutes, our friendly receptionists can always book an appointment of up to 30 minutes for you. Please note that an extended consultation fee will apply.

Prescription & follow-up consultations
We have separate charges for prescriptions and follow-up consultations. However if your Doctor needs to spend more time with you than usual, a full consultation fee will apply.

At The Doctors Ti Rakau we take your health seriously.

Plaster Changes

The best time to come in to have your plaster changed is Monday – Friday, 8am – 3pm. 

Weekend Services

No Weekend Services are Currently Available

Travel Health

At The Doctors Ti Rakau, our doctors are trained in all aspects of travel health services. They are available Monday – Friday, 8:00am – 4:30pm. Contact us 6 weeks before setting off, click here for our Travel Health Questionnaire. 

What do our Travel Health services include?

  • Specific travel advice tailored to the travellers needs to plan for a healthy and safe trip
  • General travel advice on such issues as deep vein thrombosis, jet lag, traveller’s diarrhoea, altitude sickness
  • Advice on accident and injury prevention
  • Advice on women’s health issues such as pregnancy and flying and HIV considerations
  • Advice on specific diseases and illnesses relating to the traveller’s destination, including malaria, rabies, hepatitis and more
  • Pre-travel vaccinations - get the right vaccines, medications and advice for the right countries
  • Manage complicated medical issues, families, school groups or business travel
  • Post-travel health needs or illnesses
  • Travel consultations are a non-funded service for both adults and children
Please contact our medical centre directly for Travel Health Services pricing

Cosmetic Medicine - Dr Allan Aesthetics

At The Doctors Ti Rakau, we are very proud to work with Dr Allan Aesthetics to provide advanced skin radiosurgery and personalised cosmetic treatments for our patients, with holistic and expert care.

Dr Allan Aesthetics was founded and run by Dr Allan Tee who is an accredited aesthetic physician, a member of NZ Society of Cosmetic Medicine and Clinical Director at The Doctors Ti Rakau.

Treatments are evidence based using the latest techniques and highest quality products. This ensures patients have the best possible results in the safest manner possible to feel more attractive and confident.

Booking & contact details

Website: www.drallanaesthetics.co.nz

Bookings: https://drallanaesthetics.co.nz/request-an-appointment/

Phone: +64 210 885 1987

Email: info@drallanaesthetics.co.nz

Hours

<span id="Hours-and-fees"></span>Hours

Acute Care Walk In Hours - CLOSED 25/12/24 - 5/1/25

Monday - Friday: 8am - 12pm
Walk-in, no appointment needed

Prepayments

Due to rising bad debt and ever increasing costs, all visits must be paid prior to seeing the doctor.  

GP Services Hours - CLOSED 25/12/24 - 5/1/25

Monday to Friday 8-5pm
Booked Appointments 

Prepayments

Due to rising bad debt and ever increasing costs, from 26 February 2024 all visits must be paid prior to seeing the doctor.  


After Hours

We use Procare Nurse Triaging through Homecare Medical Ltd. Please phone the practice number (09) 2738980 for advice. Your call is answered by a registered nurse who will triage and advise for alternative after-hours care.

If you have a medical emergency, call 111

Patient Fees

Standard GP Consultation Fees

Age Enrolled (no CSC) Enrolled
(with CSC)		 Casual
(with CSC)		 Casual
(no CSC)
Under 6 FREE  FREE $22.00 $30.00
6 - 13 FREE FREE $42.00 $65.00
14 - 17 $55.00 $13.00 $55.00 $65.00
18 - 64 $60.00 $19.50 $85.00 $100.00
65+ $60.00 $19.50 $85.00 $100.00

All consultations are required to be paid on arrival.  A Late payment fee of $10.00 will be charged to all accounts not paid on the same day of service.   Thank you for your understanding!

Patients will incur an additional $20 fee for acute walk-in care for all medical consultations.

Read our Standard Payment Terms and Conditions here.

Standard ACC Patient Fees

Our standard ACC surcharge charges are:

Age Enrolled Casual  International
Under 6 FREE  FREE FREE
6 - 13 FREE FREE FREE
14 - 17 $55.00 $60.00 $60.00
18 - 64 $60.00 $70.00 $70.00
65+ $60.00 $70.00 $70.00


ACC Follow-Up Consult:  Enrolled Patients: $30   Casual Patients: $60   International Patients: $60 . Within 7 days 

Follow-up Consultations: A follow-up fee will apply if you are seen within 7days of your initial consultation. However, if your GP needs to spend more time with you, a full consultation will apply.

Due to rising bad debt and ever increasing costs, all visits must be paid prior to seeing a Doctor.

Standard Nurse Consultation Fees

Age Enrolled Casual 
0-14years FREE $40
14+   $40  $50

Read our Standard Payment Terms and Conditions here. 

Prescriptions

Age Repeat
Prescriptions (Allow up to 2 working days)		 Urgent/Same day
Prescriptions
All ages $28.00 $35.00

Read our Standard Payment Terms and Conditions here.

Medicals

Age Drivers
Licence		 Insurance Immigration
(excluding x-ray and blood test)
0 - 10 years n/a $130.00 $250.00
11 - 15 years n/a $130.00 $350.00
16+ years $120.00 $130.00 $350.00

Read our Standard Payment Terms and Conditions here. 

Surcharge Fees

Appointments with our doctors and nurses are in high demand. If you are unable to attend your appointment or no longer need it, please advise us by cancelling on The Doctors App or calling us on 09 273 8980 4 hours prior. The account holder will be charged a fee of $30.00 for any unkept and unnotified appointments. This fee will apply to all age groups including children as we are unable to use that appointment for another patient.  Thank you for your understanding.

Due to rising bad debt and ever increasing costs, all visits must be paid prior to seeing a Doctor.

Enrolled and casual patients will incur an additional $20 fee for acute walk-in care for all medical consultations.

Read our Standard Payment Terms and Conditions here.

 

Walk-In Care

Enrolled and casual patients will incur an additional $20 fee for walk-in care for all medical consultations.

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Our Team

Mandeeps Manage  

  • Dr Dr Zia Khan

    Dr Dr Zia Khan

    Dr Zia enjoys the many different aspects of family medicine with a special interest in chronic medical conditions and minor procedures. Dr Zia is a father of two girls and enjoys cooking and watching cricket.  Dr Zia speaks English, Undi, Hindi, Pashto and some Arabic.

    Zia looks forward to taking care of you!

  • Dr Diala Ibrahim

    Dr Diala Ibrahim

    Hi, I am a graduate of the University of Auckland Medical School. After graduating, I worked in hospitals throughout Auckland under a range of specialties before starting general practice which has been an incredibly rewarding move.

    My special interests are preventative medicine, mental health and minor surgeries although I enjoy all aspects of general practice from the diversity of the patients I meet to the variation in their presentations.

    I enjoy spending time with family and friends, keeping active and fit, and being out and about. I also speak Arabic. I look forward to caring for you and your family.

     

  • Dr Frank Yang

    Dr Frank Yang

    A graduate of the Poznan University of Medical Sciences (Poland), Dr. Yang has worked in Auckland and Tauranga Hospital for 5 years before joining General Practice. He has also obtained a Diploma in Obstetrics and Medical Gynaecology from University of Auckland. He is happy to consult in English, Mandarin and Taiwanese. 

  • Dr Allan Tee

    Dr Allan Tee

    MBChB (Otago), Dip O&G, Dip Paeds, FRNZCGP, FRNZCUC - GP/Urgent Care Physician

    After graduating from Otago Medical School in 1997, Allan spent the first 3 years working in various hospitals. In 2001, he gained post-graduate qualification in both Pediatrics and Obstetric & Gynecology. He completed his Fellowship training for the Royal NZ college of GPs in 2004. In 2017, Allan gained his Fellowship in Royal NZ college of Urgent Care. Allan has been part of The Doctors Group for over a decade. He is the GP Lead at the The Doctors Ti Rakau and a Director/Partner of The Doctors Middlemore.  He is part of the Clinical Advisory Group (CAG) providing governance and clinical oversight for the Green Cross Health Medical network. 

    Allan enjoys all aspects of family medicine and has a special interest in minor surgery and treatment of accident and sports injuries. Outside of work, Allan is a busy father of two boys and enjoys the outdoors and sports, especially basketball and golf. Allan speaks English, Mandarin and Cantonese.

     

     

  • Dr Teresa di Bartolo

    Dr Teresa di Bartolo

    MBChB FRNZCGP - General Practitioner

    Dr Di Bartolo graduated from the University of Cape Town Medical School in 1984. Her special interests are in woman’s health, pediatrics, mental health and the management of obesity.

    “I enjoy what I do and look forward to being of service to you and your family. Our philosophy here at The Doctors, Ti Rakau, is to put your needs first. We strive to care for each one of our patients with compassion, caring and competence."

Latest News

<span id="Latest-news"></span> Latest News

General Enquiries and Feedback

Loading

  • We welcome your feedback and always strive to provide the best care and advice. Please let us know by completing the patient feedback and General Enquiries form below. 

    (Please do not send clinical queries via this form. To book an appointment or request a prescription please log in to the online portal or phone reception)

  • Important to know

    • Green Cross Health and The Doctors medical centres follow this feedback management process in accordance with guidelines set by the Health and Disability Commissioner
    • If your feedback is sensitive or involves medical centre management, please contact Green Cross Health by emailing feedback.medical@greencrosshealth.co.nz
    • You can ask for help and advice from The NZ Advocacy service. The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers and agencies.
    • If you have concerns you are welcome to contact the Health and Disability Commission (HDC) about our service. Anyone can use this service, including the person who received the care, a family member or friend of the person who received the care, or a health or disability service provider or concerned person.
    • If you feel your privacy has been breached involving your own or other people's personal information, you can complain to the Privacy Commission

     

09 273 8980

316 Ti Rakau Drive
Burswood
Auckland 2013

info@tr.thedoctors.co.nz

GP Booked Appointments open Mon - Fri 8am-5pm 
Walk In Service available Mon - Fri 8am - 12pm 

Closed weekends and public holidays

1