The Doctors Ti Rakau are a family friendly,welcoming medical practice that provides you with General Practice health care as well as Urgent Care services for accidents, injuries and other unexpected illness. We are still open and here to help you and your family. During COVID-19 please follow the instructions at the front door when you arrive so we can prepare to welcome you.
If your normal GP or medical centre is closed during COVID-19, give us a call 09-273 8980, we can do phone consultations to help you even if you are not enrolled with us
The Doctors Ti Rakau is a designated COVID-19 Swabbing Site
If you have a cough, shortness of breath, sore throat, fever, runny nose or sneezing, please contact the clinic on 09 273 8980 to arrange for a time to be swabbed by our friendly team. COVID-19 testing is FREE - you will not be charged for your swab.
You can also send us an email to info@tr.thedoctors.co.nz - please use 'COVID Test' as the subject and include the following:
- Full name
- Date of Birth
- Address
- Contact phone number
- Details of the symptoms you are having (including the date they started)
PLEASE NOTE: The safety and well-being of our patients and staff is a priority for us, and so patients visiting for COVID-19 swabbing are directed to a different parking area, away from the main entrance. Swabs are carried out in your car where possible, and if an assessment is required, this is done in an isolation room.
This means that if you need to visit the clinic for another reason, for example your flu vaccine, you will not be exposed to any areas where COVID-19 swabbing is taking place.
Testing is a vital part of stopping the spread of COVID-19, and we are happy to be helping with this part of the response plan.
Manage My Health online booking for phone consults
To protect our patients, staff and community, from Monday 30 March we will be doing online booking for phone consultations. Normal charges will apply. By introducing a telephone strategy, we will reduce the risk of an infected person visiting our practice and ensure we can continue meeting demand for other patients who need care throughout this trying time.
Click here for more information.
We will endeavour to keep to the time schedule but pressure on the medical centres may make the exact time hard to keep to. Rest assured we will be ringing you. We appreciate your patience and understanding and want you to take comfort in the knowledge that this is an effective way for our community to unite against COVID-19. Together, we can slow the spread.
The Doctors Ti Rakau provide a full accident and family medical service, endorsed against ACC Standards for Urgent Care centres. We have also achieved Cornerstone Accreditation through our commitment to meeting legal and safety standards and continuous quality improvement. Operating from our professional, purpose-built facilities, we are open seven days a week for accident and injury, and Monday to Friday for general practice consultations.
We take a complete approach to your health and well being, providing accident and urgent care, and a full range of personal and family health care service, including childhood immunisations, asthma review and monitoring, minor surgical procedures, sexual health and contraceptive advice. We also provide an occupational health service for local businesses and industries.
Book an appointment online
We are excited to be able to offer you the Manage My Health (MMH) online portal to:
- Request repeat scripts
- Book appointments with Doctors
- Access test results
Please contact us directly to start your registration. Then click here for How to Use It and How to Register. You can click here to go directly to the portal to register with us.