The Doctors New Lynn

 

The Doctors New Lynn Medical Centre

 

Welcome to our practice

At The Doctors New Lynn we provide a comprehensive, convenient, and very affordable family general practice healthcare service, with pharmacy, radiology department, and acupuncture onsite as well. We offer a number of specialised programmes, including immunisations, travel vaccinations, ongoing screening for breast and cervical cancer, and wellness and healthy ageing clinics. 

Minor surgery including circumcisions are available along with traditional Chinese acupuncture. As part of National Hauora Coalition PHO, we can keep our patient fees at a very affordable level. Our staff speak ten different languages including Mandarin and Cantonese.  

A standard appointment is 15 minutes and can cover 1-2 issues, depending on complexity.  If you have more items to discuss please book an extended consultation.  Our team can help you book for additional time if not everything can be covered in the one appointment.  Additional fees apply to the additional appointments. 

The past few years have been stressful for everyone as we have dealt with the many challenges that Covid has presented.  We acknowledge that our patients have experienced difficulties as a result, and our team has also undergone significantly increased workloads and pressures.  We aim to provide safe and respectful care and we appreciate the same from our patients. 

Walk In Service

We operate a walk-in service for acute problems.  This is designed to allow for on-the-day, urgent problems.  Patients will be triaged by the nursing team and then seen on the basis of medical need and then order of arrival.  For your regular, ongoing medical problems please make an appointment to see the doctor.  Drivers licensing medicals, WINZ medicals, diving, and insurance medicals cannot be accommodated in the walk-in clinic and will not be completed, 30 minute appointments are required for these medicals. 

Prepayments

Due to rising bad debt and ever increasing costs, from 1 February 2024 all visits must be paid prior to seeing the doctor.  

Debt Management

Unpaid invoices of over 90 days will be passed to a debt collection agency and additional fees will be applied by them.

FREE HIPs and Health Coaches

Our Primary Health Organization is funding our medical centre to have Health Improvement Practitioners (HIPs) and Health Coaches provide FREE social, mental, and clinical support for our patients in New Lynn. Please contact our Practice Nurse to see how our team can assist you and/or your family.
 

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 09 827 7810 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations

Request Covid Vaccine

Complete the online form, book through Book My Vaccine or phone us on 09 827 7810 for 5-11 year olds, standard vaccines and boosters.

Consults
Many consults are virtual (phone or video), with some in person. Phone 09 827 7810 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

We warmly welcome new patients

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrolling with us means you understand and accept our standard terms and conditions

Enrol Online

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification:  

Enrol Here Online

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online form. For each person enrolling, simply print and complete:  the Enrolment Form, an Adult or Child Medical Questionnaire and email all files to Reception@nl.thedoctors.co.nz including a copy of your suitable identification: 

Not enrolled but need an appointment? 

Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled at our practice.

The Doctors App

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • A summary of your health information
  • Great way to connect with us, your general practice team
  • Passcode, touch/facial recognition – no more forgetting your username and password!

Download The Doctors App

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code Description automatically generated

  1. Select ‘create account’ and enter our special invite code: NEWL
  2. Enter your details – these must match what your practice holds on file
While The Doctors is best experienced on the app, it can also be accessed online. You can use the above invite code to create an account online.

Our services 我们的服务

Our Core Services 主要服务

  • Radiology - Xray services
  • Ultrasound imaging service
  • Elder care - 老年护理
  • Nurse specialty clinics - 护士专科诊所
  • Minor surgery - 小手术
  • Circumcisions - 包皮环切
  • Acupuncture -  针灸
  • Spirometry -  肺活量测试
  • Audiometry - 听力测试
  • Occupational health -  职业健康
  • Chronic Care -  长期护理
  • Diabetes clinic -  糖尿病诊所
  • Unichem Pharmacy – 药房
  • Eye specialists -  眼科专家
  • Podiatrist - 足病诊疗师
  • Orthopaedic service / Fracture clinics - 骨科/骨折诊所
  • Special skin surgery -  特殊的皮肤手术
  • WDHB skin lesion service

Hours

<span id="Hours-and-fees"></span>Hours

Standard Hours

Monday - Thursday: 8am - 7pm
Friday: 8am - 6pm 

Saturday, Sunday and Public Holidays: 9am-3pm

New Lynn Radiology (Temporarily Closed)

After Hours

Outside the opening hours of The Doctors New Lynn we recommend you phone Healthline (0800 611 116) or attend a local White Cross Urgent Care Centre.  

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees

Age 8am - 6pm Weekdays Weekdays from 6pm & weekends
0-13 years FREE $20.00
14-17 years                  $13.00 $33.00
18+ years $29.50 - no CSC, $19.50 CSC $49.50 - no CSC, $39.50 CSC

Public holiday surcharge of $30 applies on top of week day pricing on all public holidays.

Fees effective from 14 August 2024

Read our Standard Payment Terms and Conditions here.

Enrolled Patient ACC Fees

Age 8am - 6pm Weekdays Weekdays from 6pm & weekends
0-13 years FREE $20.00
14-17 years                  $13.00 $33.00
18+ years $29.50 - no CSC, $19.50 CSC $49.50 - no CSC, $39.50 CSC

Public holiday surcharge of $20 applies on top of week day pricing on all public holidays.

Fees effective from 1 July 2023

Read our Standard Payment Terms and Conditions here.

Casual Patient GP Fees

Age 8am - 6pm Weekdays Walk-ins from 5pm and on weekends
0-5 years $25.00 $45.00
6-17 years                  $65.00 $85.00
18+ years $95.00 $115.00
     
0-5 years with CSC $20.00 $40.00
6-17 years with CSC $50.00 $70.00
18+ years with CSC $80.00 $100.00

Public holiday surcharge is $30.00 on top of the weekday charge.

Fees are accurate as at 1 July 2024

Read our Standard Payment Terms and Conditions here.

Casual Patient ACC Fees

Age 8am - 5pm Weekdays Walk-ins from 5pm & weekends
 
0-13 years FREE $20.00
14-17 years                  $45.00 $65.00
18+ years $70.00 $90.00
     
0-13 years with CSC FREE $20.00
14-17 years with CSC $25.00 $45.00
18+ years with CSC $60.00 $80.00

Public Holiday surcharge of $30 on top of 8am - 5pm Weekday fee.

Effective 1 July 2024

Read our Standard Payment Terms and Conditions here.

Non-NZ Resident

Age 8am - 5pm Weekdays Walk-ins from 5pm & weekends
0-5 years $55.00 $75.00
6-17 years                  $80.00 $100.00
18+ years $145.00 $165.00

Public holiday surcharge of $30 applies to weekday pricing on all public holidays.

Rates are accurate as at 1 July 2024.

Read our Standard Payment Terms and Conditions here.

Prescriptions

Repeat Prescription - 72 hour turnaround   $19.50
Same day prescription   $30.00

Repeat Prescription Requests can be made via The Doctors App, phone or email.  Please remember to let us know the pharmacy you would like us to send it to.

For same day prescriptions please phone the practice.

Repeat prescriptions are not guaranteed.  If the request is declined by a doctor then you will be contacted to make an appointment.

Our regular wait time for a repeat prescription is up to 72 hours, though we aim always to be faster.  You will be notified once an approved prescription has been sent to your preferred pharmacy.

Read our Standard Payment Terms and Conditions here.

Walk-In Care

Enrolled and casual patients will incur an additional $20 fee for walk-in care.

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • A standard appointment is 15 minutes and can deal with 1-2 issues.  
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Our Team

Mandeeps Manage  

  • Dr Sarah Wong

    Dr Sarah Wong

    Dr Sarah Wong graduated from the University of Auckland in 2020. Following that, she worked across Auckland City Hospital, Middlemore Hospital, Starship Hospital, and urgent care before joining general practice.  

    Outside of work she enjoys spending time with friends and loves cats.

    Dr Sarah provides consultations in English. 

  • Dr Jonathan Chang

    Dr Jonathan Chang

    Dr Jonathan graduated Auckland University in 2019 and has spent the last few years working around the hospitals in the Auckland region. He has worked as a registrar in both internal medicine and emergency medicine. 

    Dr Jonathan can speak Mandarin and English. He enjoys good food and travelling.

  • Dr Jim Jin

    Dr Jim Jin

    Dr Qiuyu(Jim) Jin graduated Auckland University in 2018 then worked for several years across the hospitals in Auckland. During this time he has completed the physician (internal medicine) specialist exams through the Royal Australasian College of Physicians. He has a special interest in adults with multiple/complex acute or chronic medical conditions, including older people's health. He speaks Mandarin and English. He enjoys gardening and travelling.

  • Dr Mina Han

    Dr Mina Han

    Dr Mina Han graduated Auckland University in 2018 then spent few years across Middlemore, Auckland City, and Starship Hospitals. She completed paediatric diploma in 2020 and women's health certificate in 2021 through University of Auckland.

    She speaks fluent English and Korean. In her free time, she enjoy food, going on walks and spending quality time with family and friends.

  • Dr Hilary Goh

    Dr Hilary Goh

    Dr Hilary Goh graduated from the University of Auckland in 2018. She spent several years working at Auckland City Hospital and Starship Children’s Hospital before joining the Doctors New Lynn as a GP Registrar. Dr Hilary grew up in Singapore and moved to New Zealand with her family in 2013. She can speak two languages, English and Mandarin.   Dr Hilary is currently on extended maternity leave from The Doctors New Lynn but we look forward to welcoming her back in due course.

  • Dr Wai Chern Cheong

    Dr Wai Chern Cheong

    MBBS (UM)

    Dr. Wai Chern Cheong graduated from University of Malaya in Malaysia in 2011. He was then offered an opportunity by Singapore Ministry of Health to practice in Singapore right after graduation. 

    Throughout his medical career Dr. Cheong has gained lots of experience in various medical departments at different general hospitals and clinics, including family medicine, emergency medicine, internal medicine, paediatric medicine, geriatric and rehabilitation medicine. He also has special interests in doing minor surgical procedures, such as suturing of open wounds, incision and drainage of abscesses, excision of simple skin lesions, steroid injections, and others. 

    Being a multilingual doctor, Dr. Cheong can converse fluently in English, Mandarin, Cantonese, and Malay.  

  • Dr Sanaa Salman

    Dr Sanaa Salman

    MB ChB PG Dip Obst Med Gyn MRNZCGP - GP

    Dr Salman graduated from the University of Baghdad, Iraq in 1986 and granted The Postgraduate Diploma in Obstetrics and Medical Gynaecology from Auckland University in 2003. She brings 20 years of medical experience, and has a special interest in women’s health and child health. Before joining The Doctors, she worked for two years in National Women’s Hospital, and two years in Starship Hospital. She has also worked as a GP / A&M doctor at White Cross, New Lynn and K Road. Sanaa speaks Arabic and English, and is married with four children.

  • Dr Adnan Ali

    Dr Adnan Ali

    MB ChB, FRNZCGP FICMS - Plastic and Reconstructive Surgery, Baghdad (1992)

    Dr Ali worked as a Plastic Surgery Specialist Medical Officer at Middlemore Hospital  following few years of holding a Plastic Surgery Registrar post there. He currently operates on referrals of skin lesions from North Shore, Waitakere and Middlemore Hospitals as well as GP referrals to The Doctors, New Lynn and Manukau City A&M.  Adnan worked in both General Practice and Plastic Surgery in Iraq before coming to New Zealand. He has completed the RNZCGP Seminar Programme, and is fluent in both Arabic and English. He is a father of four and as a keen artist, has participated in art exhibitions in NZ, and also had an exhibition at the Iraqi Museum for Modern art.

     

  • Dr Kathirgamu Sinnathamby

    Dr Kathirgamu Sinnathamby

    MBBS FRNZGP - GP

    Dr Kathirgamu Sinnathamby studied medicine in Colomba, Sri Lanka and was trained as an oncologist in Sri Lanka. He moved to New Zealand in 1996. After completing the New Zealand qualifying examination for foreign doctors, he started working as a GP at a rural practice. He then joined The Doctors New Lynn in 2003.

     

  • Dr BingCheng Wang

    Dr BingCheng Wang

    MBChB MRNZCGP - GP

    Dr Bing-Cheng Wang graduated from the West China medical university, in 1988.  Bing-Cheng came to New Zealand in 1995 with his family. Before joining The Doctors New Lynn, he worked in different hospitals in New Zealand. Minor Surgery is just one of his interests.

     

  • Dr Gary Wu

    Dr Gary Wu

    MB ChB MRNZCGP - GP, Director

    Dr Wu graduated from the University of Otago in 2003. He completed his GP registrar training in Hamilton/Te Awamutu and passed primary membership exam for the Royal NZ College of GPs in 2006.

    Before starting his general practice career, he worked for a year in both Dunedin Public Hospital and Royal Price Alfred Hospital in Sydney as a resident doctor and emergency department doctor. Dr Gary Wu has special interests in minor surgery, pediatric health, chronic conditions and health/wellbeing promotion. He moved to New Zealand with his family when he was 15. He speaks four languages which include English, Mandarin, and two other dialects.

    Dr Wu is actively involved in our supporting our community by volunteering to provide health education sessions - presenting on topics such as cardio-vascular disease.  

Latest News

<span id="Latest-news"></span> Latest News

General Enquiries and Feedback

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  • We welcome your feedback and always strive to provide the best care and advice. Please let us know by completing the patient feedback and General Enquiries form below. 

    (Please do not send clinical queries via this form. To book an appointment or request a prescription please log in to the online portal or phone reception)

  • Important to know

    • Green Cross Health and The Doctors medical centres follow this feedback management process in accordance with guidelines set by the Health and Disability Commissioner
    • If your feedback is sensitive or involves medical centre management, please contact Green Cross Health by emailing feedback.medical@greencrosshealth.co.nz
    • You can ask for help and advice from The NZ Advocacy service. The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers and agencies.
    • If you have concerns you are welcome to contact the Health and Disability Commission (HDC) about our service. Anyone can use this service, including the person who received the care, a family member or friend of the person who received the care, or a health or disability service provider or concerned person.
    • If you feel your privacy has been breached involving your own or other people's personal information, you can complain to the Privacy Commission

     

09 827 7810

19 Delta Avenue
New Lynn
West Auckland 0600

Reception@nl.thedoctors.co.nz

Open Monday - Thursday 8am - 7pm
Friday 8am - 6pm
Weekends and Public Holidays 9am - 3pm
New Lynn Radiology (temporarily closed) 

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