The Doctors Te Whare Hāpara

Practice Opening Hours: Monday to Friday - 8am - 5pm.

We are closed all public holidays and all weekends.

If you need urgent medical attention. Telephone 111 from any landline or cell phone and request 'Ambulance Service'.

For free nurse advice - Health Line. Telephone 0800 611 116. This service is available Monday to Sunday (24hrs).

For after-hours health care issues, from Monday to Friday 5-10pm and/or Saturday/Sunday and all Public Holidays 8am-8pm. Telephone the practice (06) 868 8887 and press Option '1' to be referred to a nurse triage service, you may be referred to 'Practice Plus' for a virtual (video consultation) GP appointment. Fees apply.

Monday to Friday (9am-5pm - as per next available appointment), to book a 'Telehealth' (Video consultation) GP appointment with The Doctors Online Service. Please go to  www.thedoctorsonline.co.nz website. Note: This service is suitable for only some type of health issue appointments. For further information, click on the FAQs section before booking. Closed all public holidays. Fees apply.

 

 

 

 

 

 


 

The Doctors Te Whare Hapara Medical Centre

Welcome to our practice 

At The Doctors Te Whare Hāpara, we have a friendly and dedicated team of medical professionals with a wide range of skills, experience, and professional interests. There have been a few changes in our team so we want you to get to know us a little better.  This great team provides consistent high-quality general practice services to all our valued patients. 

All of our GP team are NZ registered with full qualifications and some have international training and experience also. This enables us to provide a great range of treatments and services when you visit. Each of our doctors has special areas of interest and expertise, so it will be easier for your doctor to get extra information and advice for you when you need it.

Online Patient Portal

  1. Payment is by EFTPOS, credit card, or cash.
  2. From 1st February 2024 payment is required prior to appointment with General Practitioner/Nurse Practitioner/Nurse/HCA.  
  3. Accounts outstanding at end of the month will include a monthly $10 late payment fee and $10 statement fee, these extra charges will be incurred every month until paid.
  4. Patients with accounts still left unpaid will be referred to a debt collection agency, and the account holder will be liable for fees incurred by the agency as a result of the debt recovery.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

Our enrolment capacity is currently limited.

We are operating on a one-in/one-out basis. Please contact the practice to join the waitlist. We apologise for any inconvenience this may cause. Your healthcare is our highest priority, and we will reopen enrolments when we are able. Thank you for understanding.

If you need to speak to a GP, we can offer you an online consultation, usually on the same day. With The Doctors Online, you can book a casual appointment and connect with a doctor via phone or video call. Before you book, check our FAQs to make sure your health concerns are suitable for an online appointment - Book Here

 

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • A summary of your health information
  • Great way to connect with us, your general practice team
  • Passcode, touch/facial recognition – no more forgetting your username and password!

Download The Doctors App

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code Description automatically generated

  1. Select ‘create account’ and enter our special invite code: TEWH
  2. Enter your details – these must match what your practice holds on file

While The Doctors is best experienced on the app, it can also be accessed online. You can use the above invite code to create an account online.

Our Services

Our Services

  • General Health and Wellness
  • Minor Surgery
  • Immunisations
  • Womens Health
  • Chronic Disease Management

Illness

  • Assessment and treatment of all illnesses

Injury

  • Assessment and treatment of sprains, lacerations and other minor injuries

Contraception and Sexual Health

  • Contraception advice and management, including IUCDs and Jadelle.  Julia brooking is experienced in discussing and starting contraceptive options.
  • STI screening
  • Menopause issues
  • LGBTQI+ care 

Flu Vaccinations

Book your flu vaccination through the patient portal, using the online form to request an appointment or phoning us on 06 868 8887

Flu Vaccine - Patient Portal

Request Flu Vaccine Booking

Immunisations

  • Childhood and other vaccinations.

Diabetes Care

  • Regular monitoring
  • Diabetes education
  • Free annual diabetes checks

Smoking Cessation

  • Provided by an experienced team

Travel Health

  • A comprehensive range of travel vaccines are available
  • Click here for more information on Travel Health and how we can help you before and after you travel
  • It's a good idea to book your Travel Health appointment 4-6 weeks prior to travelling

Minor Surgery

  • Cryotherapy is available for treatment of warts and other skin lesions
  • Surgical removal of skin lesions and ingrown toe nails

Chronic Care Conditions

  • Long term monitoring 
  • Nurse-led clinics
  • Catheter care 
  • Palliative care

Hours

<span id="Hours-and-fees"></span>Hours

Standard Hours

Monday - Friday 8am – 5pm
Closed weekends and public holidays 

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient GP/NP Fees

Age Standard HUC/CSC Holder
0-13 years FREE FREE
14-17 years $13.00 $13.00
18+ years $29.50 $19.50

Read our Standard Payment Terms and Conditions here

Enrolled Patient Nurse Fees

Age Standard HUC/CSC Holder
0-13 years FREE FREE
14-17 years $13 $13
18+ years $19.50 $19.50

Read our Standard Payment Terms and Conditions here

Non NZ Resident Fees

Age Standard ACC
0-13 years $100 $100
14-17 years $100 $100
18+ years $100 $100

Read our Standard Payment Terms and Conditions here

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand citizens and/or permanent residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment. Pre-payment policy applied from 1 February 2024.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy. This policy applied from 1 May 2024.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used. Fees and procedure fees increased FROM 1 July 2024.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees, however our clinic is not open at any of these times.
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection Agency. The debtor (patient) is responsible for all debt collection fees. After a process, you may  be un-enrolled by the practice, if you continue to have an outstanding account.
  • Normal consultation charges apply to all Virtual or Phone Consultations.
  • Newly enrolled patients will require a double appointment for their first visit. A double appointment fee will apply.
  • A minimum of 90 minutes cancellation notice, for a booked appointment is required. Non-attendance or more than 3 minutes late for your scheduled appointment time, will incur a normal consultation fee charge.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee (see fees section).
  • If your account is still outstanding by the end of each month, an additional $10.00 monthly statement fee, may be charged.

Enrolled Patient ACC (GP/NP)Fees

Age Standard HUC/CSC Holder
0-13 years FREE FREE
14-17 years $13.00 $13.00
18+ years $29.50 $19.50

Read our Standard Payment Terms and Conditions here

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Terms of Business

<span id="TOB">Terms of Business</span>

General Enquiries and Feedback

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  • We welcome your feedback and always strive to provide the best care and advice. Please let us know by completing the patient feedback and General Enquiries form below. 

    (Please do not send clinical queries via this form. To book an appointment or request a prescription please log in to the online portal or phone reception)

  • Important to know

    • Green Cross Health and The Doctors medical centres follow this feedback management process in accordance with guidelines set by the Health and Disability Commissioner
    • If your feedback is sensitive or involves medical centre management, please contact Green Cross Health by emailing feedback.medical@greencrosshealth.co.nz
    • You can ask for help and advice from The NZ Advocacy service. The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers and agencies.
    • If you have concerns you are welcome to contact the Health and Disability Commission (HDC) about our service. Anyone can use this service, including the person who received the care, a family member or friend of the person who received the care, or a health or disability service provider or concerned person.
    • If you feel your privacy has been breached involving your own or other people's personal information, you can complain to the Privacy Commission

     

06 868 8887

3 Desmond Road
Gisborne 4010

info@twh.thedoctors.co.nz

Holiday Hours
Closed 25 Dec - 29 Dec
Open 30 Dec - 31 Dec
Closed 1 Jan - 2 Jan
Open 3 Jan 
Closed 4 - 5 Jan

 

 

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