The Doctors Kopeopeo

The Doctors Kopeopeo Medical Centre

Welcome to our practice 

The Doctors Kopeopeo is a family friendly general medical practice located in central Whakatane. Our aim is to provide excellent healthcare and service at all times. We have experienced GPs and a Nurse Practitioner who along with their team of practice nurses and receptionists will take care of all your family’s healthcare needs. There is also a choice of two pharmacies close by.

When you phone to make an appointment reception will organise for your GP to call you back at a set time - please be available on the number you've given us at the agreed time.  A lot of our patients are opting for a phone or video consult in the comfort of home now as many medical issues can be dealt with this way. Depending on your medical needs, the doctor may feel you need to come into the clinic to be seen in person. Standard fees apply to phone and video consultations. 

Enrolments are currently closed due to limited capacity

We are currently only accepting enrolments from family members of enrolled patients. Please contact us if this applies to you, otherwise we will open up enrolments again to everybody as soon as we can. Thanks for your understanding.

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 07 308 5771 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Click here for details.

Many consults are virtual (phone or video), with some in person. Phone 07 308 5771 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

Choice of appointments and how to book them

In Person

Enrol With Us

Enrolments are currently closed due to limited capacity

We are currently only accepting enrolments from family members of enrolled patients. Please contact us if this applies to you, otherwise we will open up enrolments again to everybody as soon as we can. Thanks for your understanding.

Not enrolled but need an appointment? 

You can still get an appointment here even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

The Doctors App is now live - download today!

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • A summary of your health information
  • Great way to connect with us, your general practice team
  • Passcode, touch/facial recognition – no more forgetting your username and password!

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code

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  1. Select ‘create account’ and enter our special invite code: KOPE
  2. Enter your details – these must match what your practice holds on file

While The Doctors is best experienced on the app, it can also be accessed online. You can use the above invite code to create an account online.


Our Services

  • Family Health and Wellness
  • Women's and Men's Health Checks and Screening
  • Family Planning and Sexual Health
  • Accidents
  • Minor Surgery
  • Sports Medicine
  • Flu and Children's Vaccinations
  • Smoking Cessation
  • Travel Health
  • Children's Skin Clinic
  • Diabetic Clinic
  • Employment Medicals and Dive Medicals

Flu Vaccinations

Book your flu vaccination through the patient portal, using the online form to request an appointment or phoning us on 07 308 5771

Flu Vaccine - Patient Portal

Request Flu Vaccine Booking

Standard Hours

Monday - Friday 8am – 5pm for booked GP appointments
Closed weekends and public holidays 

After Hours

For after hours care, please call our usual number 07 308 5771. Your call will be answered by a registered nurse.
On weekends Whakatane Hospital's Emergency Department provides a free GP service from 10am-4pm.

If you have a medical emergency, call 111

Patient Fees

Enrolled patients

Age Standard CSC Nurse
0-13 years FREE  FREE FREE
14-17 years                  $13.00  $13.00 $13.00
18+ years $19.50  $19.50 $19.50

Casual patients

Casual patient charges:


Age Standard CSC or HUHC Nurse
0-13 years $32.00  $21.00 $19.50
14-17 years                  $73.50  $63.00 $32.00
18+ years $84.00  $63.00 $47.50
ACC Casual patient charges:
Age Standard
0-13 years $31.50
14-17 years                   $73.50
18+ years  $84.00

All international patients - $120.00

Other Services

Other Services  Cost
Repeat Prescription $17.00
Urgent same day prescription $21.00
ECG  $30.00
Ear Suction initial 30 minute appointment $60.00
Ear Suction follow up  $30.00
Drivers Medical  $90.00
Diving Recreational Medical $90.00

Read our Standard Payment Terms and Conditions here

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Our Team

Mandeeps Manage  
  • Nurse Practitioner Lacey Burnett

    Nurse Practitioner Lacey Burnett


    Lacey Burnett is a United States trained and board-certified Family Nurse Practitioner (FNP) with over 12 years of professional nursing experience. As an FNP, she is trained to treat the entire family, from infancy to older adulthood. Her care includes assessment, diagnosis, treatment, and follow-up of the majority of conditions that may present to primary care with the understanding that some individuals need a collaborative approach with other members of the health care team, including physician and specialty care.

    She worked for several years as a Registered Nurse in multiple acute care settings, including Emergency Department, Intensive Care Unit, and Critical Care Flight Nursing. After experiences working in clinic in New Zealand, she discovered her passion for primary care and its role in disease prevention, early detection, and chronic illness management. She then completed a Masters of Nursing and Doctor of Nursing Practice studies at Oregon Health and Science University in Portland, Oregon.

    She enjoys getting to know her clients and strives to foster a holistic, collaborative, and therapeutic relationship which encourages active participation to improve health and functional status. She hopes her work as a nurse practitioner will help decrease health disparities and improve population health, especially for underserved, rural, vulnerable, and marginalized individuals, families, and populations. Lacey and her family recently relocated from the U.S. and are looking forward to settling in to work and life in the Eastern Bay of Plenty.

Latest News

May Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Your Feedback

<span id="Contact-Us">Your Feedback</span>
  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online form direct to your medical centre

    2.  Or email our Clinical Advisory Team

    • If your feedback is of a sensitive nature or involves medical centre management*, please contact Green Cross Health directly by emailing directly. You will receive an acknowledgement within 5 working days. 
    • *Please note, once we have contacted you, we will ask for your permission to share information with centre management to resolve your complaint and improve our services.

    3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry (Please do not send clinical queries via this form. You will need to book an appointment via the online portal or phone reception to book)