The Doctors Kopeopeo

The Doctors Kopeopeo Medical Centre

Welcome to our practice 

The Doctors Kopeopeo is a family friendly general medical practice located in central Whakatane. Our aim is to provide excellent healthcare and service at all times. We have experienced GPs and a Nurse Practitioner who along with their team of practice nurses and receptionists will take care of all your family’s healthcare needs. There is also a choice of two pharmacies close by.

When you phone to make an appointment reception will organise for your GP to call you back at a set time - please be available on the number you've given us at the agreed time.  A lot of our patients are opting for a phone or video consult in the comfort of home now as many medical issues can be dealt with this way. Depending on your medical needs, the doctor may feel you need to come into the clinic to be seen in person. Standard fees apply to phone and video consultations. 

Enrolments are currently closed due to limited capacity

We are currently only accepting enrolments from family members of enrolled patients. Please contact us if this applies to you, otherwise we will open up enrolments again to everybody as soon as we can. Thanks for your understanding.

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 07 308 5771 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Click here for details.

Consults
Many consults are virtual (phone or video), with some in person. Phone 07 308 5771 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

Enrolments are currently closed due to limited capacity

We are currently only accepting enrolments from family members of enrolled patients. Please contact us if this applies to you, otherwise we will open up enrolments again to everybody as soon as we can. Thanks for your understanding.

Not enrolled but need an appointment? 

You can still get an appointment here even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

The Doctors App is now live - download today!

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • A summary of your health information
  • Great way to connect with us, your general practice team
  • Passcode, touch/facial recognition – no more forgetting your username and password!

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code Description automatically generated

  1. Select ‘create account’ and enter our special invite code: KOPE
  2. Enter your details – these must match what your practice holds on file

While The Doctors is best experienced on the app, it can also be accessed online. You can use the above invite code to create an account online.

 

Our Services

  • Family Health and Wellness
  • Women's and Men's Health Checks and Screening
  • Family Planning and Sexual Health
  • Accidents
  • Minor Surgery
  • Sports Medicine
  • Flu and Children's Vaccinations
  • Smoking Cessation
  • Travel Health
  • Children's Skin Clinic
  • Diabetic Clinic
  • Employment Medicals and Dive Medicals

Flu Vaccinations

Book your flu vaccination through the patient portal, using the online form to request an appointment or phoning us on 07 308 5771

Flu Vaccine - Patient Portal

Request Flu Vaccine Booking

Hours

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Standard Hours

Monday - Friday 8am – 5pm for booked GP appointments
Closed weekends and public holidays 

After Hours

For after hours care, please call our usual number 07 308 5771. Your call will be answered by a registered nurse.
On weekends Whakatane Hospital's Emergency Department provides a free GP service from 10am-4pm.

If you have a medical emergency, call 111

Patient Fees

Enrolled patients

Age Standard CSC Nurse
0-13 years FREE  FREE FREE
14-17 years                  $13.00  $13.00 $13.00
18+ years $19.50  $19.50 $19.50

Casual patients

Casual patient charges:

 

Age Standard CSC or HUHC Nurse
0-13 years $32.00  $21.00 $19.50
14-17 years                  $73.50  $63.00 $32.00
18+ years $84.00  $63.00 $47.50
 
ACC Casual patient charges:
Age Standard
0-13 years $31.50
14-17 years                   $73.50
18+ years  $84.00

All international patients - $120.00
 

Other Services

Other Services  Cost
Repeat Prescription $17.00
Urgent same day prescription $21.00
ECG  $30.00
Ear Suction initial 30 minute appointment $60.00
Ear Suction follow up  $30.00
Drivers Medical  $90.00
Diving Recreational Medical $90.00

Read our Standard Payment Terms and Conditions here

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Our Team

Latest News

<span id="Latest-news"></span> Latest News

May Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

General Enquiries and Feedback

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  • We welcome your feedback and always strive to provide the best care and advice. Please let us know by completing the patient feedback and General Enquiries form below. 

    (Please do not send clinical queries via this form. To book an appointment or request a prescription please log in to the online portal or phone reception)

  • Important to know

    • Green Cross Health and The Doctors medical centres follow this feedback management process in accordance with guidelines set by the Health and Disability Commissioner
    • If your feedback is sensitive or involves medical centre management, please contact Green Cross Health by emailing feedback.medical@greencrosshealth.co.nz
    • You can ask for help and advice from The NZ Advocacy service. The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers and agencies.
    • If you have concerns you are welcome to contact the Health and Disability Commission (HDC) about our service. Anyone can use this service, including the person who received the care, a family member or friend of the person who received the care, or a health or disability service provider or concerned person.
    • If you feel your privacy has been breached involving your own or other people's personal information, you can complain to the Privacy Commission

     

07 308 5771

11 James Street
Whakatane 3120

admin@kopehealth.co.nz

Monday to Friday: 8.00am - 5.00pm.
Closed weekends and public holidays.
For after hours care, please call our usual number 07 308 5771. Your call will be answered by a registered nurse. On weekends Whakatane Hospital's Emergency Department provides a free GP service from 10am-4pm.

Holiday Hours
Closed 23 Dec - 26 Dec
Open 27 Dec - 29 Dec
Closed 30 Dec - 2 Jan
Open 3 Jan - 5 Jan
Closed 6 Jan - 7 Jan

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