The Doctors Onehunga

The Doctors Onehunga Urgent Care & GP Services

Welcome to our practice 

The Doctors Onehunga are a family friendly, welcoming medical practice that provides you with General Practice health care as well as Urgent Care services for accidents, injuries and other unexpected illness. 

Our practice is fully endorsed against ACC Standards for Urgent Care centres and we have Cornerstone Accreditation through our commitment to meeting legal and safety standards and continuous quality improvement.  We are open seven days a week for accident and injury, and Monday to Friday for general practice consultations for our enrolled patients.

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your Covid test (Mon-Fri only). Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30 mins. We are now accepting both casual and enrolled patients. We can only provide supervised RAT tests and cannot give out RAT tests to patients or companies despite some websites advising that we do. 

Certified Tests for Travel & Pre-Employment
We also offer certified proof of a negative COVID-19 RAT or PCR test result for international travel or pre-employment - visit our info page here

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Click here for details.

Consults
Many consults are virtual (phone), with some in person. Phone 09 634 5184 to book and tell us if you have any Covid-19 symptoms. We will explain where we will see you. Do NOT come to front of the practice. Please wear a mask at all times. Those with mask exemptions will be seen in Red zone not in the main practice.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

We warmly welcome new patients

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrol Online

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification:  

Enrol Here Online

After the enrolment form please complete an online medical questionnaire before your first visit:

Adult Medical Form   Child (>16) Medical Form

Not enrolled but need an appointment? 

You can still get an appointment even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment.  Extra charges apply for casual appointments when you are not enrolled.

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called ConnectMed. Then, any time you like 24/7 you can:

  • book appointments
  • request repeat prescriptions with prior approval from your GP and when you've been seen within the last six months. Prescriptions are processed Monday to Friday and may take up 24 to 48 hours to process.
  • view lab test results

Phone reception 09 634 5184 to start your registration

Please note: If you no longer require your booking please ensure that you cancel at least 2 hours prior to the appointment

Our Services

Registered Provider for Immigration New Zealand

As a registered panel provider for New Zealand Immigration Applicants we can assist with residence applications and also for applicants requiring temporary entry but intending to stay in NZ for more than 12 months.

We offer package fee charges and low wait times for these appointments.  Phone 09 634 5184 Extension 2019 Monday to Friday 8.30 am to 4.30 pm. Click here for our Immigration Medical information and forms to complete:

General Services

  • general practice care and advice
  • urgent care accident treatment and management
  • on-site x-ray, pharmacy, physiotherapy and laboratory
  • immigration medicals
  • chronic care management
  • urgent care management
  • well-women's clinic with nurse
  • midwives
  • occupational medicine services - including pre-employment medicals, accident and medical care, alternative duty assessments and employee drug screening.

Wellbeing Services

Free support is available with our Wellbeing Team for all enrolled patients:

Health Coach

  • Supports adults enrolled at the clinic
  • Helps you to manage ongoing health conditions e.g. gout, diabetes, asthma
  • Focuses on healthy eating, physical activity, smoking cessation, and stress management
  • Assists your understanding and use of your medications
  • Works with you to develop goals and action plans
  • Keeps in touch to support you - in-person, by phone or by text

HIP (Health Improvement Practitioner) – registered health professional

  • Supports patients of all ages enrolled at the clinic
  • Helps you to identify and prioritize wellbeing needs including stress, sleep, mood, anxiety, pain, physical health challenges, substance use, relationships
  • Works with you to develop a plan for positive changes 
  • Keeps in touch to support you in-person, by phone or by text

Awhi Ora Community Support

  • Provides support in the community – everything outside the practice
  • Emotional wellbeing
  • Healthy lifestyle
  • Housing/WINZ
  • Paid work
  • Money matters
  • Family/whānau issues
  • Managing drug use, drinking or gambling
  • Cultural reconnection
  • Social engagement

A typical consultation takes about 20-30 minutes. Your session can be face-to-face in the clinic or by video or phone.
Ask your doctor or nurse to refer you to our Wellbeing Team today.

Childhood Immunisations

Having your children immunised will help protect them from certain infectious diseases throughout their lives.  It is free to have your children immunised. All immigrant and non-resident children are also eligible for free immunisations and free Well Child Tamariki Ora services, regardless of their immigration and citizenship status. 

 The World Health Organisation and the Ministry of Health recommend that you immunise your children. The immunisations begin when your child is six weeks old. A list of immunisations is available on the Ministry of Health website. To be fully protected, children need to have all the immunisations in the series.

Flu Vaccinations

Book your flu vaccination through the patient portal, using the online form to request an appointment or phoning us on 09 634 5184

Flu Vaccine - Patient Portal

Request Flu Vaccine Booking

Cervical Smear

Are you up to date with your cervical smears?  Cervical smear clinics are held two days during the week and sometimes on a Saturday. All of our nursing staff are trained and certified.  Phone us now on 09 634 5184  to book your smear.

Languages We Speak

Here at the The Doctors Onehunga our staff speak a number of different languages.  Please call us before you come into the practice to ensure the staff member is available.  These languages are: 

  • Cantonese
  • English
  • German
  • Hindi
  • Mandarin
  • Punjabi
  • Burmese
  • Tongan
  • Afrikaans
  • Vietnamese
  • Filipino
  • Sri Lankan
  • Arabic
  • Assyrian
  • Korean

Hours

<span id="Hours-and-fees"></span>Hours

Urgent Care Hours

Open 7 days, Monday - Sunday 8am - 8pm (including public holidays)
For accidents, injuries, sudden illness and other urgent care services, no appointment needed just walk in. We welcome all our enrolled and casual patients and any visitors to the area.

Drivers Licences $60 for enrolled patients and $80 for casual patients.  Please note: We do not provide Driver Licence certification after hours or in weekends.

GP Services Hours

Monday - Friday 8am – 4:30pm for booked GP appointments.

If you have a medical emergency, call 111

Patient Fees

GP Clinic Standard Fees - for Enrolled Patients

Age - Years Standard
0-5 FREE
6-13 FREE
14-17 $13.00
18-64 $19.50
65+ $19.50

 

Additional procedure charges may apply.

Read our Standard Payment Terms and Conditions here.

Urgent Care Medical Fees (Non-ACC) - Weekdays, Before 5pm

Age - Years Enrolled Enrolled
with CSC		 Casual Casual
with CSC
0-5 FREE FREE $40.00 $35.00
6-13 FREE FREE $55.00 $50.00
14-17 $30.00 $25.00 $85.00 $75.00
18+ $50.00 $45.00 $110.00 $100.00
Non-Resident (All ages)     $150.00  

 

Additional charges apply on Public Holidays

If you are enrolled with us and your matter is not ACC-related or acute/urgent, it is more beneficial and cheaper for you to be seen in a GP appointment, and we encourage you to do this.

Additional procedure charges may apply. (E.g. ECG, injection fee etc.)

Read our Standard Payment Terms and Conditions here.

Urgent Care Medical Fees (Non-ACC) - After 5pm / Weekends

Age - Years Enrolled Enrolled
with CSC		 Casual Casual
with CSC
0-5 $20.00 $10.00 $50.00 $45.00
6-13 $20.00 $10.00 $60.00 $55.00
14-17 $50.00 $40.00 $100.00 $90.00
18+ $70.00 $60.00 $130.00 $120.00
Non-Resident (All Ages)     $175.00  

If you are enrolled with us and your matter is not ACC related or acute/urgent, it is more beneficial, and cheaper for you to be seen in a GP appointment, and we encourage you to do this.

Additional procedure charges may apply.  (E.g. ECG, injection fee etc.)
 
 

Urgent Care ACC Fees - Weekdays, Before 5pm

Age - Years Enrolled  Enrolled
with CSC		 Casual Casual
with CSC
0-5 FREE FREE FREE FREE
6-13 FREE FREE FREE FREE
14-17 $25.00 $13.00 $35.00 $13.00
18+ $45.00 $19.50 $55.00 $19.50
Non-Resident (All Ages)     $55.00  

Read our Standard Payment Terms and Conditions here.

Urgent Care ACC Fees - After 5pm / Weekends

Age - Years Enrolled Enrolled
with CSC		 Casual Casual
with CSC
0-5 FREE FREE FREE FREE
6-13 FREE FREE FREE FREE
14-17 $25.00 $13.00 $35.00 $13.00
18+ $45.00 $19.50 $55.00 $19.50
Non-Resident (All Ages)     $55.00  

 

Read our Standard Payment Terms and Conditions here.

 

Repeat Prescription Fees (For Enrolled Patients Only)

Standard Service - 2 Working Days
 
Age - Years Standard - 3 Working Days
Under 14 FREE
14-17 $10.00
18+ $17.00

 

Urgent Service - Same Day

Age - Years Urgent - 24 Hours
Under 14 $65.00
14+ (no CSC) $65.00
14+ (with CSC) $65.00

Read our Standard Payment Terms and Conditions here. 

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free services and subsidised services (where patients pay a fee to cover some of the costs). We will always try to ensure all our patients benefit from any funded services that they are eligible for.

Providing health care services and running a medical centre comes at a cost, including wages, building costs and medical supplies. Some services and fees, while subsidised, are in place to cover these costs.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia as these countries have reciprocal agreements with New Zealand.

Ask our reception team if you think you may be entitled to a funded service for your visit.

Useful Information About Fees at The Doctors

General Practice Services

  • Payment is due at time of consultation. Non-payment on the day will incur a $10 late-payment fee.
  • All casual and non-enrolled patients are required to pay in full prior to their appointment.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts that are unpaid may be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.

Urgent Care Services

  • Payment is required prior to your consultation. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees.
  • Accounts that are unpaid may be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Our Team

Mandeeps Manage  

  • Charlotte Trevella

    Charlotte Trevella

    Born and raised in Christchurch, Charlotte graduated from medical school at The University of Auckland in 2016 and worked for two years in Auckland hospitals. She then moved to the UK where she worked in ED and Acute Medicine in hospitals across England and completed her Master’s degree in public health at The University of Cambridge. She returned to Auckland at the end of 2022 to start work at The Doctors Onehunga. When she is not working she enjoys travelling, reading and photography.

  • Dr Jordan Aitcheson

    Dr Jordan Aitcheson

    Urgent Care – Queue Doctor

    Jordan was born in Alexandra and completed his medical degree at Otago University's Dunedin and Wellington campuses. He spent several years working in New Zealand and Australian hospitals across a variety of specialties. He is a member of the Royal New Zealand College of Urgent Care. His main interests are urgent medicine and infectious diseases. 

    Jordan works Monday to Friday with his usual late night of Wednesday.  He works some weekend shifts on either a Saturday or Sunday.

  • Dr Megan Griffiths

    Dr Megan Griffiths

    MBChB, MRCGP, DRCOG

    Available Tuesday to Thursday

    Megan graduated from the University of Liverpool in 2010, and moved to New Zealand in 2012 spending two years rotating around hospitals in Auckland. She then returned to the UK in 2014 to complete her GP training and also gained a diploma in Obstetrics and Gynaecology. Missing the New Zealand life style she return to Auckland in 2018, joining the Team at The Doctors Onehunga.

    Megan has an interest in women’s health and paediatrics, but enjoys all aspects of general medicine and chronic disease management.

    She has two young children and enjoys spending family time outside at a beach or park.

  • Dr Joanne Gao

    Dr Joanne Gao

    Dr Joanne Gao graduated from the University of Auckland in 2013. She has spent many years working around the hospitals in New Zealand in various specialities, including one year training in Internal Medicine. She is currently a member of the Royal New Zealand College of Urgent Care. Her main interest is managing urgent medicine and accidents. Dr Gao can speak two languages, English and Cantonese. 

  • Dr David Oxner

    Dr David Oxner

    MBchB, BSc, Dip Obs&Gyn, RNZCUC

    Available Monday to Friday and alternate Saturdays through the walk-in queue

    David was born in Auckland and was trained at Otago University after completing his medical degree, he completed both the general practice primary examination and Diploma in Obstetrics & Gynaecology.  

    He started working in general practice for seven years in Auckland and Christchurch.  He then returned to hospital practice in Christchurch and did a surgical registrar role for three years and then 6 years in emergency medicine.  He has also practiced in rural medicine in Balclutha which he enjoyed. 

    He returned to Auckland in 2013 where he took a position with The Doctors Onehunga and has recently completed his fellowship with the Urgent Care College.  He has special interests in sports medicine and minor surgery.

  • Dr Phillip McArthur

    Dr Phillip McArthur

    BHB, MBchB, Dip Obs

    Available Monday, Tuesday, Wednesday and Fridays

    Having trained through Auckland University in General Practice,  Phil has worked at the practice since doing a stint as a registrar in 1993, which means he has looked after three generations of some local families.  

    He is particularly interested in cardiovascular health and risk assessment, mens health and does immigration medical assessments.  He is available for corporate health assessments via his practice Medinex Health at Mercy Hospital specialist centre in Epsom.  

    In his spare time he is a keen squash player and runner, and enjoys playing guitar for relaxation.

  • Dr Tim Cummack

    Dr Tim Cummack

    MBchB, FRNZCGP

    Available Monday to Friday and alternate Saturdays

    After graduating from Otago Medical School in 1985, Tim worked at Christchurch hospital for a year and then moved north to work at Auckland Hospital.

    He has worked as a general practitioner since 1987.  Firstly in Epsom and then later in Onehunga where he continues to practice at The Doctors Onehunga, enjoying all aspects of General Practice.

    He completed his Fellow training for The Royal New Zealand College of General Practitioners in 1999. 

    Outside of work Tim is a father to two teenage girls.  He enjoys outdoor sports such as sea swimming and tennis and enjoys playing the piano.

Latest News

<span id="Latest-news"></span> Latest News

May 2021 Newsletter

Please click the following link to read our latest patient newsletter -  May 2021 Newsletter 

Ear Nurse

We are delighted to announce that our Ear Nurse facility has returned and will be open for the first Saturday in the month. Please ring our reception to make an appointment.  Hours of this clinic are 9.30 am to 1 pm.

Your Feedback

<span id="Contact-Us">Your Feedback</span>
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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online form direct to your medical centre

    2.  Or email our Clinical Advisory Team

    • If your feedback is of a sensitive nature or involves medical centre management*, please contact Green Cross Health directly by emailing feedback.medical@greencrosshealth.co.nz directly. You will receive an acknowledgement within 5 working days. 
    •  
    • *Please note, once we have contacted you, we will ask for your permission to share information with centre management to resolve your complaint and improve our services.

    3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry (Please do not send clinical queries via this form. You will need to book an appointment via the online portal or phone reception to book)

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09 634 5184

73 Church Street
Onehunga
Auckland 1061

reception@oam.thedoctors.co.nz

GP Services open Mon - Fri 8am - 4:30pm
Urgent Care open 7 days 8am - 8pm including public holidays

Urgent Care available.

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