Springvale Medical Centre

 

Welcome to our practice

Springvale Medical Centre is an established general practice of 40+ years and have recently become parties with Green Cross Health in April 2022. We will continue to provide the best service and care that we can. Next time you visit you’ll notice things don’t look very different and all the current staff are staying on. 
We have a friendly and supporting team of 3 GPs, 6 nurses and 3 receptionists and offer a range of services, providing high quality care for individuals and families. Our practice is located in a busy shopping hub beside Unichem pharmacy.

Springvale Medical Centre is cornerstone accredited with a primary focus in delivering equitable outcomes for our patients.

We have partnered with Practice Plus as an extension of our service to improve access to our enrolled patients. Practice Plus is an after-hours virtual GP service, providing trusted medical care which allows you the flexibility of booking a same day appointment after-hours that suits you. The service is available weekdays 5pm – 10pm and weekends/public holidays 8am – 8pm. 

Ts&Cs apply, visit their website to learn more

Covid-19 Tests & Results
Click here for how we can help with getting a Covid-19 test.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Click here for details.

Consults
Phone 06 344 5885 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

How To Book An Appointment

For enrolled patients

Log in to your patient portal via The Doctors App on your phone or the desktop version. Once logged in, you can view available practitioners and appointments.

Please note: Booking through the app is available for enrolled patients only. If you don’t have a login, please create an account here. If you have just enrolled, please note that you won’t have access to The Doctors App until we have confirmed your enrolment via email. If you are unsure, please call us.

To Download ‘The Doctors App’ on your mobile:

1.    Scan the QR Code Below

       Qr code Description automatically generated 

2.    Select ‘Create Account’ and enter the unique practice invite code: SPRI

3.    Enter your details. Please make sure your name, date of birth, and mobile number match the details you gave us when you enrolled with us. 
 

For casual patients

Please call us on 06 344 5885 to book an appointment.

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

We warmly welcome new patients


When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrolling with us means you understand and accept our standard terms and conditions

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification:  

Enrol Online Here

Not enrolled but need an appointment? 

Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled at our practice.

 

Our Services

Our Core Services

+ Childhood immunisations + Referrals
+ B4 school checks + Wellness assessments
+ Annual diabetes checks + Travel vaccines
+ Driver's licence + Scheduled vaccines
+ Wound dressings + ECGs
+ Cervical smears + Depo
+ Minor Surgery + Liquid Nitrogen
+ Spirometry + Biopsies
+ CVDs + ACC

 

Hours

<span id="Hours-and-fees"></span>Hours

Standard Hours

Monday - Friday 8:30am – 5pm for booked GP appointments
Closed weekends and public holidays

After-Hours

If you need medical attention outside these hours please phone 06 348 1300 or go to Whanganui Accident & Medical, 100 Heads Rd, Gonville, Whanganui. They are open from Monday - Sunday 8am - 9pm including public holidays.

If you want a virtual appointment, you can book a video consult through Practice Plus - available weekdays 5pm - 10pm and weekends & public holidays
8am - 8pm.



If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees - Doctor

Age Standard CSC
0-13 years FREE FREE
14-17 years $50.00 $13.00
18+ years $57.00 $19.50

Charges are for a standard 10-minute consultation, additional fees apply if more time or materials are needed.
Please book a double appointment if you require more than 10 minutes.

Some services will incur additional fees e.g liquid nitrogen

Prices effective 1 July 2024

Read our Standard Payment Terms and Conditions here.

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

ACC Enrolled Patient Fees

Age Standard CSC
0-13 years FREE FREE
14-17 years $49.00 $13.00
18+ years $55.00 $19.50

Prices effective 1 July 2024

Read our Standard Payment Terms and Conditions here.

Prescriptions

Repeat Prescriptions Standard
(Non Urgent)		 Same Day
(Urgent)
14-17 years $20.00 $25.00
18+ years $30.00 $35.00

CSC - Community Services Card. 

Prices effective 1 July 2024

Read our Standard Payment Terms and Conditions here.

Our Team

Mandeeps Manage  

  • Receptionist Toni

    Receptionist Toni

  • Receptionist Angela

    Receptionist Angela

  • Receptionist Sharon

    Receptionist Sharon

  • Practice Manager Debbie

    Practice Manager Debbie

    Kia Ora - Haere Mai

    Ko Debbie toku ingoa.  I grew up in Auckland and studied Business and Management at Unitec.  From there I have been able to apply and develop my skills in primary care throughout the past 25 years.  I have lived in Whanganui for five years and admire the creativeness of arts and love of history and culture.  

    My interests are interior decorating and gardening which I find therapeutic.  

    Turn your face towards the sun, and the shadows will fall behind you 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

  • Receptionist Lisa

    Receptionist Lisa

  • Dr Ruben Wesselius

    Dr Ruben Wesselius

    MBCHb MRCGP (Amsterdam)

    My name is Ruben Wesselius, and I moved with my wife and two boys from Amsterdam to Aotearoa in September 2023.  I received my medical degree (Msc.) in 2013 and, after  working as a resident at General Surgery and Urology for 5 years, I enrolled in General Practitioner Training at the VU Medical Centre in Amsterdam.  Since April 2021 I am registered as a General Practitioner.  My special interests are in skin lesions, small surgical procedures, intra-articular injections and placing IUDs.  

    When I am not working I love to discover this beautiful country with my family.  Next to that, I love to play tennis.

  • Nurse Raewyn

    Nurse Raewyn

    .

  • Nurse Dianne

    Nurse Dianne

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  • Nurse Lead Sue

    Nurse Lead Sue

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  • Dr Deon Hazelhurst

    Dr Deon Hazelhurst

    MB ChB 1992 Pretoria; FRNZCGP 2006

    .

  • Dr Johanita Engelbrecht

    Dr Johanita Engelbrecht

    MB ChB 1991 Orange Free State; FRNZCGP 2007

    I grew up on a dairy farm outside the town of Bethlehem in the beautiful province of the Orange Free State, South Africa.  My mountain is the Drakensberge.  My river is the Orange River.  

    I graduated from medical school "Kovsies" University of the Orange Free State in Bloemfontein, South Africa in 1991 and emigrated to New Zealand in 1994.

     

  • Nurse Monika

    Nurse Monika

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  • Dr John Cantillon

    Dr John Cantillon

    MB ChB 1983 Otago; FRNZCGP 1998

    Dr Cantillon trained in Dunedin then moved to Whanganui to raise his family. He has lived in the area now for over 30 years. 

Latest News

<span id="Latest-news"></span> Latest News

CHRISTMAS, NEW YEAR CLOSURE 2024 - 2025

Dear Patient/s

Please be informed that Springvale Medical will be closed over the Christmas New Year Period from Wednesday 25th December 2024 and will open on Monday 6th January 2025.

Emergencies – call 111

Practice Plus - our primary after-hours service will be available for telehealth consultations every day over the Christmas and New Year holiday season.  0800 7722 7587 practiceplus.nz

Healthline – for FREE health advice please contact Healthline 0800 611 116.  Healthline provides a 24 hour a day, 7 days a week over-the-phone health service. You can call for free health advice, information and treatment from professional healthcare providers.

Prescriptions – ensure that you have adequate medication during our closure period.  Please order in advance if required.

Whanganui Accident and Medical – 06 348 1300

Whanganui Accident and Medical (WAM) is open Monday to Sunday (including Public Holidays) from 8:00 am to 8:00 pm

We thank you for your ongoing support.

 
 
TEST RESULTS: We DO NOT contact patients with test results unless they are abnormal results.  If you would like to further discuss your results or, have any questions, please phone the surgery and ask to speak with a nurse

                                                                                                       

PHONE NURSE SERVICE 

  • For FREE health advice please contact Healthline 0800 611 116
  • For COVID 19 health advice and information please contact 0800 358 5453
  • Practice Plus is our primary after-hours service.  This is a virtual GP service.  To register visit practiceplus.nz - charges apply

Our phone nurse service is for brief advice only, or triage for an urgent appointment.

Please note - anything other than brief advice may incur a charge.

If our staff are informed that your call is an emergency, you will be advised to hang up and call 111

To book an appointment please speak with a receptionist.

To order a prescription please use "The Doctors App" or speak with a receptionist.

Test results - we DO NOT contact patients with test results unless they are abnormal results.

If leaving a message for the nurse please ensure your message is clear with your name, date of birth and brief description.

Your call will be prioritised by urgency, please be reassured you will be contacted in a timely manner.

We thank you for your continuous support.

 

 

 

 

General Enquiries and Feedback

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  • We welcome your feedback and always strive to provide the best care and advice. Please let us know by completing the patient feedback and General Enquiries form below. 

    (Please do not send clinical queries via this form. To book an appointment or request a prescription please log in to the online portal or phone reception)

  • Important to know

    • Green Cross Health and The Doctors medical centres follow this feedback management process in accordance with guidelines set by the Health and Disability Commissioner
    • If your feedback is sensitive or involves medical centre management, please contact Green Cross Health by emailing feedback.medical@greencrosshealth.co.nz
    • You can ask for help and advice from The NZ Advocacy service. The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers and agencies.
    • If you have concerns you are welcome to contact the Health and Disability Commission (HDC) about our service. Anyone can use this service, including the person who received the care, a family member or friend of the person who received the care, or a health or disability service provider or concerned person.
    • If you feel your privacy has been breached involving your own or other people's personal information, you can complain to the Privacy Commission

     

06 344 5885

40 Fitzherbert Avenue
Springvale, Whanganui 4501

reception@springvalemedical.nz

Open Monday - Friday 8.30am - 5.00pm
Closed weekends and public holidays

Holiday Hours

We will be closed over the Christmas/New Year period from Wednesday 25th December 2024. Normal hours will resume Monday 6th January 2025.

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