The Doctors Silverstream

Monday- Friday, 8am-5pm 
Tuesday 24th December, 8am - 2pm
Closed weekends and all public holidays
In a Medical Emergency call 111 
Normal hours resume Tuesday 21st January 2025 

 

Welcome to our practice

Our doctors and nurses are highly trained and specialised in all your primary health needs. Our roots and focus are firmly on our Upper Hutt community and all the surrounding suburbs.

Need to see a GP after-hours? 

For casual online consultations please use The Doctors Online, offering same day telehealth GP appointments to suit you.(excludes weekends and public holidays).

Need virtual after-hours care? We recommend Practice Plus, who offer online GP appointments after hours, weekends and public holidays.

The Doctors App is now live - download today!

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • A summary of your health information
  • Great way to connect with us, your general practice team
  • Passcode, touch/facial recognition – no more forgetting your username and password!

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code Description automatically generated

  1. Select ‘create account’ and enter our special invite code: MUSS
  2. Enter your details – these must match what your practice holds on file

While The Doctors is best experienced on the app, it can also be accessed online. You can use the above invite code to create an account online.

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please visit the Healthpoint info page to find your closest testing station or collection site as we have limited capacity currently. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 04 527 7376 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Click here for details.

Consults
Most consults are virtual (phone or video), with some in person if required. Phone 04 527 7376 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times (unless you have an exemption).

Choice of appointments and how to book them

 
In Person
 
Phone

Our books are currently closed as we do not have capacity to take on any new patients. Sorry for any inconvenience caused.

 

Enrol With Us

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health. Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 04 527 7376 to start your registration

What is ManageMyHealth?

ManageMyHealth is an online system that allows you to access your medical records and view medical conditions, lab results, immunisation records, allergies, prescriptions and share health information as required with other healthcare providers. It offers services such as booking online appointments, secure messaging, ordering repeat prescriptions and requesting email consultations. ManageMyHealth would help you improve health outcomes by sharing your health information with healthcare providers and important individuals in your life.

ManageMyHealth™ is available to you right now. The activation process is quick and easy.

For more information please visit the ManageMyHealth website here.

ManageMyHealth user guides

Home page guide

Messaging your health centre

View and edit your profile

View your booked appointments

Transferring health centres

Forgotten your password

Requesting a repeat prescription

Logging into MMH

How to register for ManageMyHealth

You can come into the practice to register for ManageMyHealth or fill in the form below and email to administration@ss.thedoctors.co.nz  

ManageMyHealth™ Registration Form

Shared care record

Your health information is now accessible by more clinicians involved in your care. Although we have decided as a practice to implement the shared care record system any other health professional treating you must still ask your permission to access your shared care record if you visit another GP, an after hours medical centre or a hospital emergency department. If you don’t wish other health providers to have access to your shared care record you can fully opt-out at any time by talking at us at the centre or phoning the shared care record project line on 0800 727 664, or sending a letter to the freepost address below:

Freepost Authority Shared Care Record, Compass Health, PO Box 27380, Marion Square, Wellington 6141 (no stamp required) our family.

More information

For more information on ManageMyHealth, view a list a frequently asked questions here.

Our Services

Our Services

Health Improvement Practitioner

What is a Health Improvement Practitioner?

A Health Improvement Practitioner, otherwise known as a HIP, is part of a general practice team. They work with patients and enable them to achieve goals by providing support and follow-up for issues related to mental health. 

What can a health improvement practitioner help with? 

A HIP can see people of all ages and at all stages of their lives and help with any type of issue related to behavioural change or mental wellbeing. Your GP or doctor may refer you to a health improvement practitioner and you can usually see them immediately to provide clinical support. A typical consultation with a HIP will take about 30 minutes and is usually focused on evidence-based brief interventions, they can also educate other team members and help to develop pathways and protocols around mental wellbeing and addiction support. Being based in a general practice, there are no barriers as to who can see them, as long as you are enrolled in the practice. Appointments/consultations are funded. 

What training does a health improvement practitioner have? 

A HIP will need to complete specialist training in the Te Tumu Waiora primary mental health model – a new model of mental health and addictions care and support in general practice. This new mental health model aims to provide all New Zealanders experiencing mental distress or addictions challenges with access to convenient, high quality, integrated and person-centered care and support.

Support Worker

The Doctors Silverstream has a part-time Community Support Worker. 

What does a Community Support worker do? 

Community Support Workers are able to help patients that are over 18, who are not already receiving any support from a Non-Governmental Organisation or District Health Board, and are experiencing difficulties that are affecting mental wellbeing. Some examples of what the Support Worker can help support with: 

  • MSD entitlement issues 
  • Housing
  • Mild to moderate mental health and addiction issues 
  • Counselling referrals 
  • Food bank referrals 
  • Family relationship issues 
  • Employment support to find and maintain work 
  • Stress Anxiety Depression symptoms 
  • Budgeting struggles 
  • Isolation 
  • Goal planning support 
  • Total mobility cards for discount transport 
  • Funding for physical activity classes 
  • Funding for items that remove barriers to goal attainment (under $300)

If a need is beyond the Support Workers scope of practice they will support patients to link into a pre-established service that will meet the requirements. Patients do need to be referred from a The Doctors Silverstream Staff member. Once referred the Support Worker will then make contact to discuss possible supports.

Health Coach

The Doctors Silverstream has a part time Health Coach who works in the practice on a Thursday and every second Monday.

What does a Health Coach do?

A Health Coach meets with patients regarding their health and wellbeing journey. They provide walk-alongside support to help individuals gain the skills, knowledge and confidence to reach the direction they want to go! They can help to set goals and action healthy lifestyle choices to improve all aspects of their wellbeing.

Examples of what a Health Coach can help patients with:

  • Learning about good nutrition, healthier meal alternatives and helping those on a weight-loss journey
  • Getting into more exercise and general activity 
  • Living well with long-term health conditions
  • Improving sleep quality and learning stress-management strategies
  • Smoking cessation 
  • Long term goal setting!

Urgent Appointments

The Doctors Silverstream offer a limited amount of same-day appointments for patients who have urgent or acute issues that need to be dealt with immediately. This service is intended for enrolled patients who have an urgent condition that cannot wait for a routine appointment. Once at maximum capacity you will be directed to alternative providers.

For patients seeking urgent care you will be contacted by a GP for a Phone Consultation. Issues will either be resolved over the phone or alternative arrangements made during the Phone Consultation. You will be charged a consultation fee for this service (for more information on fees see here).

People with urgent life-threatening conditions should call 111.

Please note, routine issues such as WINZ forms and insurance medicals do not qualify as urgent and will not be given a same day appointment, as these appointments are reserved for those who have serious clinical issues.

To request an urgent appointment, please phone reception. Please see fees here.

The Doctors App

The Doctors App

The Doctors App is an online portal for patients 16 years and over that allows you to access your medical records, view medical conditions, lab results, immunisation records, allergies, prescriptions, and share health information as required with other healthcare providers. It also offers services such as booking online appointments and ordering repeat prescriptions. Parents/Guardians are able to book appointments via the App for registered dependants.

The Doctors App will help you to take charge to stay on top of your health and wellbeing, and is accessible online, anytime.  

To sign up for The Doctors App and more information head to https://thedoctors.co.nz/app 

Immunisations

Immunisation is the most effective way to actively protect you and your child from preventable diseases, such as whooping cough, tetanus, hepatitis B and measles.

The first time we are exposed to a germ, for example a bacterium or virus, it takes time for the immune system to respond and we become unwell. However, once the immune system has memory of the infection, it is able to respond rapidly to destroy the germ the next time we are exposed. Vaccines contain parts of, or weakened versions, of a particular germ. Vaccination exposes the body to parts of the germ for the first time without causing disease, and subsequently, the real germ can be rapidly destroyed if it enters the body to prevent illness.

The national immunisation schedule

The national immunisation schedule provides the best protection for our children when they are most at risk.  From six weeks of age, children can be protected from several potentially dangerous diseases. It is very important to stick to the schedule – as not immunising your child increases the risk of them getting the infection, and not keeping up to date reduces the protection that the immunisation can provide. It takes a few months and repeated doses of a vaccine for an infant to be fully protected. 

Scheduled childhood vaccinations are funded so there is no cost to you.

Funded vaccines against the following diseases are available for children in New Zealand:
  • Diphtheria
  • Hepatitis B
  • Haemophilus influenza type b (Hib)
  • Measles
  • Mumps
  • Pneumococcal disease
  • Polio
  • Rotavirus
  • Rubella
  • Tetanus
  • Whooping cough (pertussis)
  • Human papillomavirus (HPV)
  • Bexsero (meningococcal B strain)

Meningococcal disease vaccinations

For best protection against all meningococcal disease in New Zealand, there are 2 separate vaccinations. Bexsero protects against group B strain and Menactra or Niminrix protects against groups A, C, Y & W strains.

Only Bexsero is on the NZ schedule for all infants, given at age 3 months, 5 months, and a booster at 12 months.

Menactra is only on schedule for eligible groups – those living in close quarters like Uni halls, boarding school, or prison.

Immunisation reminders
If you are enrolled at The Doctors Silverstream you will receive a recall 7-10 days prior to the immunisation due date for your child. You will then need to contact us to make an appointment. It’s important not to come earlier than the scheduled dates, especially for Bexsero.

Immunisation appointments
We run designated immunisation clinics to ensure we are running as close to time as possible, as you may be required to stay for 20 minutes after your appointment. Please bring your child’s WellChild book to your appointment.

Flu Vaccination

Flu can be anywhere and your best form of protection is to get a flu vaccine. Influenza(commonly called the flu), can be a serious illness that is sometimes fatal. Infection with the flu virus may lead to a stay in hospital for any age group, but particularly if you are elderly, or have an ongoing medical condition. Flu can make an existing medical condition, such as asthma or diabetes, a lot worse.

Every year the practice runs a series of Flu clinics providing flu vaccinations for patients to try and immunise as many people prior to the winter flu season.

Shingles vaccination

The shingles vaccine protects against the herpes zoster infection, shingles. Vaccination with the shingles vaccine can reduce your risk of shingles and the long-term pain it can cause. It is only on the schedule and funded for adults aged 65 years.

INR Testing

We offer offer INR point of contact testing. Point of contact INR is a easy and fast procedure to test your INR, in which we only need a small amount of blood (ladybird size) from a finger prick. This procedure takes 3 to 5 minutes, after which you will get your test results and warfarin dosing.

To book, please call us on 04 527 7376.
 

This service is free of charge for The Doctors Silverstream registered patients on warfarin. 

Minor Surgery

Rather than having to go to a hospital, there are some minor surgical procedures which can be performed by your GP in our specialised treatment rooms. These appointments may require extra time, so please discuss any of these with your doctor so appointments can be booked appropriately.

Minor surgical procedures performed at The Doctors Silverstream:

  • Removal of skin lesions
  • In-grown toenails
  • Removal of contraceptive devices
  • Steroid joint injections
  • Cryotherapy with liquid nitrogen for treating lesions, such as skin tags and verrucae.

More Information

A minor surgical procedure is an operation carried out in our treatment room, often using local anaesthetic. The anaesthetic is administered using a very fine needle, but the solution can cause some initial stinging in the skin, but which settles quite quickly. You should not feel any sharp pain after the area has been anaesthetised. When the anaesthetic has worn off (in a few hours) you may require paracetamol, but stronger pain relief is not usually required.

Sometimes there will be complications to minor surgical procedures, including wound infection, breakdown of the wound (particularly on the lower limbs and back), and sometimes numbness in the vicinity of the wound. Excessive bleeding can be a problem, in particular if you are taking warfarin, but Aspirin is not a problem. Other complications are very rare.

Costs

We have tried to keep the cost of minor surgery as low as possible as we do not want this to be barrier, but the extra time involved for the doctor and the nurses and the materials used all add to the cost. If cost is a problem please discuss this with your doctor. For those with health insurance, check and see if your insurance company is funding minor surgery in primary care now, as many have elected to. Alternative arrangements for minor surgery such as private specialist or public hospital specialist services are available and you might like to discuss these with your doctor.

Aclasta Infusion

Aclasta infusions are used in New Zealand for the treatment of osteoporosis and Paget's disease. These infusions are available at Silverstream Health Centre for enrolled patients, and also to patients who may be referred from another medical centre.

During the infusion you will be administered with Zoledronate (also known as zoledronic acid or Aclasta). Zoledronate is given by an intravenous infusion (into a vein in the arm via a “drip”) over about 15-30 minutes and can be given each 12-24 months as needed for treatment of osteoporosis. 

Other than flu-like symptoms after the first infusion, side effects from Zoledronate treatment are uncommon, and are in general no different from placebo-treated patients in randomised trials.  It should be remembered that major fractures can be very dangerous, so this should be balanced against the small risk of ill effects from treatments. Treatment is usually accompanied by some calcium tablets and /or vitamin D tablets before the infusion, to keep blood calcium levels normal.

Please discuss your suitability for this treatment with your own clinician. If you are not a registered The Doctors Silverstream patient, your registered clinician must refer to us for the procedure.

Cost

Initial consult     — Standard consultation fee (see our fees page)
Aclasta script    — $5 per item at the pharmacy (for patients who meet the funding criteria above)
Infusion service — $150.00   

Process

  1. Clinician appointment:  Book an appointment to see your clinician for an osteoporosis consultation.  Please do not try to squeeze this into another consultation, as there is a lot to cover.  This consult is to:
    1. Assess whether you are a suitable candidate for Aclasta
    2. Arrange appropriate blood tests to ensure you are fit to have Aclasta
    3. Provide you with information about the procedure and check your medications
    4. Apply for special authority funding to meet the $600 cost of the Aclasta infusion
    5. Supply you with prescriptions for Aclasta, paracetamol, calcium and vitamin D supplements
    6. Arrange a time for you to return for the Aclasta infusion
  2. Nurse appointment:  Return to have your Aclasta infusion at the scheduled time.  Please remember to bring your Aclasta with you when you come.  Allow at least 60 minutes for this appointment.
  3. Book follow/up infusions:  You will be put on our recall system to organise any subsequent infusions that are required, and our nurse will contact you when these become due

Referring clinician only

For Aclasta referrals click here

Hours

<span id="Hours-and-fees"></span>Hours

Christmas/New Years Hours

Monday-Friday

8am-5pm 

Tuesday 24th December

8am - 2pm

Closed weekends and all public holidays

In a Medical Emergency call 111 

Normal hours resume Tuesday 21st January 2025 

After Hours

For after hours care please visit 729 High Street, Lower Hutt, ph 04 567 5345

For when you just need an after hours virtual appointment, you can book a video consult through Practice Plus - available weekdays 5pm - 10pm and weekends & public holidays 8am - 8pm.



If you have a medical emergency, call 111

Patient Fees

Standard Consultation - face to face, phone or video

Age Enrolled Casual
0 - 5 years FREE $36.00
6  - 13 years FREE $85.00
14 - 17 years $57.00 $85.00
18 - 24 years $67.00 $127.00
25+ years $67.00 $139.00

 

Age CSC
0 - 5 years FREE
6 - 13 years FREE
14 - 17 years $13.00
18+ years $19.50

Additional charges apply for procedures, materials and nurse consults

Read our Standard Payment Terms and Conditions here.

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

ACC Consultation - face to face, phone or video

Age Enrolled Casual
0 - 5 years FREE $36.00
6  - 13 years FREE $65.00
14 - 17 years $57.00 $65.00
18+ years $67.00 $85.00

 

Age CSC
0 - 5 years FREE
6 - 13 years FREE
14 - 17 years $13.00
18+ years $19.50

Additional charges apply for procedures, materials and nurse consults

Read our Standard Payment Terms and Conditions here.

Extended Consultation

                                    Enrolled                    Casual                    CSC                   
Extended - up to 30min $134.00 $278.00 $39.00
Extended- over 30min                  $221.00 $316.50 $55.50

 

Additional charges apply for procedures, materials and nurse consults

Read our Standard Payment Terms and Conditions here.

Other charges

Other charges

  • Overseas visitors: $230.00
  • Blood test: $20.00
  • Repeat script: $30.00 CSC holders 18+ $19.50, 14-17 $13.00
  • Under 14 script: no charge
  • Audiometer: Under 14 $48.50 14 plus $60.00
  • Drivers licence medicals: $120.00
  • Joint injections: $111.00
  • Aclasta $185.00

Doctor missed appointments

  • 0-13 yrs: no charge
  • 14-17 yrs: $50.00
  • 18+ yrs: $50.00
  • CSC Holders 14-17yrs $13.00 17ys+ $19.50
Nurse missed appointments
  • 0-13 yrs: no charge
  • 14-17 yrs: $15.00
  • 18+ yrs: $30.00
  • CSC Holders 14-17yrs $13.00 17ys+ $19.50

The Doctors Silverstream is not a walk-in Centre. If you choose to walk-in without an appointment and the nurse completes a face to face triage a $20.00 walk-in fee will incur. This fee will be in addition to all other service fees needed for your walk-in visit. 

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

To make an online banking payment or set up an automatic payment please the following details: 

The Doctors Silverstream Ltd
BNZ 02-0108-0791334-00
Please use your Date of Birth and Name as reference
 
Please note: Due to rising costs a 2.7% surcharge has been added to all Credit card and Paywave transactions. If you wish to avoid this fee please pay using a DEBIT or EFTPOS card.
 

Pre-payment Policy

The Doctors Medical Centres are implementing a new policy where patients will be required to pay fees in advance of an appointment, with your doctor or one of our clinical team.

Prepaid consultations allow us to streamline our check-in process, minimise wait times, and ensure that you receive prompt attention from our team and your GP.

On the day of your appointment when you first arrive at the practice, you will be asked to pay for the initial consultation fee. In the event of a script or phone consult this will also need to be pre-paid. You may not need to wait when your appointment is over and you can simply leave the practice, avoiding any delay while waiting to make payment.  This is a change for all our patients.

Our Team

Mandeeps Manage  

  • Administrator Lydian Tee

    Administrator Lydian Tee

    .

  • Dr Claire Mercer

    Dr Claire Mercer

    MBChB

    .

  • Medical Centre Manager Conor Hyland

    Medical Centre Manager Conor Hyland

    .

  • Receptionist Chanel Godfrey

    Receptionist Chanel Godfrey

    .

  • Health Improvement Practitioner Ruth Peoples

    Health Improvement Practitioner Ruth Peoples

    .

  • Dr Laure Bosschaert

    Dr Laure Bosschaert

    MM,MMed , MFM

    .

  • Registered Nurse Trinity August

    Registered Nurse Trinity August

    Bachelor of Nursing

    .

  • Dr Michael Castillo

    Dr Michael Castillo

    MD, CAQSM

    .

  • Health Coach Zina Foon

    Health Coach Zina Foon

    .

  • Receptionist Debbie Wogan

    Receptionist Debbie Wogan

    .

  • Registered Nurse Alex Taylor

    Registered Nurse Alex Taylor

    Bachelor of Nursing

    .

  • Registered Nurse Raiza Amatorio

    Registered Nurse Raiza Amatorio

    Bachelor of Nursing

    .

  • Registered Nurse Nat Kerr

    Registered Nurse Nat Kerr

    Bachelor of Health Science Majoring in Nursing

    .

  • Dr Reza Farhour

    Dr Reza Farhour

    MD

    .

  • Clinical Pharmacist Prescriber Janice Young

    Clinical Pharmacist Prescriber Janice Young

    .

  • Receptionist Robyn Milne

    Receptionist Robyn Milne

    .

  • Kogie Smith

    Kogie Smith

    Community Support Worker

    .

  • Receptionist Kimmy Kaur

    Receptionist Kimmy Kaur

    .

  • Receptionist Sandra McIver

    Receptionist Sandra McIver

    .

  • Receptionist Pamela Pearce

    Receptionist Pamela Pearce

    .

  • Alison Spurgeon

    Alison Spurgeon

    Clinical Admin Lead

    .

  • Andrea Houston

    Andrea Houston

    Reception/Administration

    .

  • Teri Coulston

    Teri Coulston

    Admin Lead

    .

  • Medical Centre Manager Sharon Clark

    Medical Centre Manager Sharon Clark

    .

  • Registered Nurse Tina Shepherd

    Registered Nurse Tina Shepherd

    Bachelor of Nursing

    .

  • Registered Nurse Amy Shipp

    Registered Nurse Amy Shipp

    Bachelor of Nursing

    .

  • Registered Nurse Sharon Taylor

    Registered Nurse Sharon Taylor

    Bachelor of Nursing

    .

  • Nurse Lead Lauren Morton

    Nurse Lead Lauren Morton

    Bachelor of Nursing

    .

  • Registered Nurse Cathy Lindsay

    Registered Nurse Cathy Lindsay

    Bachelor of Nursing, Master of Clinical Nursing

    .

  • Dr Danny Liao

    Dr Danny Liao

    MBChB, FRNZCGP

    .

  • Dr Franz Hubmann

    Dr Franz Hubmann

    MBChB, FRNZCGP

    .

  • Dr Farqad Yuseif

    Dr Farqad Yuseif

    MBChB, FRNZCGP

    .

  • Dr Catherine Hadley

    Dr Catherine Hadley

    MBChB, FRNZCGP, DipMusMedicine, Master Public Health, Child Health Diploma

    .

Latest News

<span id="Latest-news"></span> Latest News

Read our latest newsletter here

Previous newsletter here

Christmas/New Years Hours

Please see our hours below. If you need assistance outside of these hours, please contact an after hours service.

Please note, statutory holidays will be covered by Lower Hutt After Hours.

 

December 2024 Hours:

Normal hours from 1st December – 13th December (closed weekends)

Monday 16th December 8am – 5pm

Tuesday 17th December 8am – 5pm

Wednesday 18th December 8am – 5pm

Thursday 19th December 8am -5pm

Friday 20th December 8am – 5pm

Closed weekend

Monday 23rd December 8am – 5pm

Tuesday 24th December 8am -2pm

Wednesday 25th December CHRISTMAS DAY – CLOSED

Thursday 26th December BOXING DAY – CLOSED

Friday 27th December 8am – 5pm

Closed weekend

Monday 30th December 8am – 5pm

Tuesday 31st December 8am – 5pm

January 2025 Hours:

Wednesday 1st January NEW YEARS DAY – CLOSED

Thursday 2nd January DAY AFTER NYD – CLOSED

Friday 3rd January 8am – 5pm

Closed weekend

Monday 6th January 8am – 5pm

Tuesday 7th January 8am – 5pm

Wednesday 8th January 8am -5pm

Thursday 9th January 8am -5pm

Friday 10th January 8am – 5pm

Closed weekend

Monday 13th January 8am – 5pm

Tuesday 14th January 8am – 5pm

Wednesday 15th January 8am -5pm

Thursday 16th January 8am -5pm

Friday 17th January 8am – 5pm

Closed weekend

Monday 20th January WELLINGTON ANNIVERSARY – CLOSED

Tuesday 21st January NORMAL HOURS RESUME

Monday Clinic Hours: 7:30am - 7:30pm, Phone Hours: 8am - 7:30pm

Tuesday, Wednesday and Thursday Clinic Hours: 7:30am - 6pm, Phone Hours: 8am - 6pm

Friday Clinic Hours: 7:30am - 5pm, Phone Hours: 8am - 5:30pm

 

Annual Christmas Food Bank Donation

In lieu of Secret Santa The Doctors Silverstream have made a donation to The Upper Hutt Food Bank. This was something the Team have decided to do to help people in the community who are struggling to make ends meet during the festive season.

The Upper Hutt Food Bank provides emergency food/essential item parcels to people and families that are in financial hardship in the Upper Hutt/Stokes Valley area.

There are certain requirements that people need to meet to receive a parcel. Everyone wishing to receive a parcel will go through a short interview process and need to supply some information for The Food Bank to determine eligibility.

For more information or to donate please visit https://www.foodbank.co.nz/upper-hutt-foodbank

 

💊 Remember to get your script orders in early! 💊

To ensure your repeat prescriptions are ready before the holiday break, please order by 18th December.

💡 The easiest way to request your scripts is via The Doctors App.

Please note that there is a turnaround time of 36 working hours and a $30.00 processing fee (or $19.50 for CSC holders).

Plan ahead to avoid last-minute stress and ensure everyone’s needs are met for the holidays!

 

Closing at 5pm Thursday 5th December
We are currently understaffed due to sickness. This has resulted in the Centre needing to be closed at 5pm this evening. We apologise for the inconvenience caused. We are doing the best we can under these circumstances. We appreciate your understanding and patience.
We would like to remind patients that Practice Plus is available. Practice Plus is a separate option that may offer a solution, Monday – Friday 5pm-10pm, weekends and public holidays 8am – 8pm. If you are feeling unwell or need After Hours assistance, you can have a virtual video consultation. You can access this through our website or by clicking on this link - https://practiceplus.nz/
The Doctors Online is also available for online consultations please visit their website https://www.housecall.co.nz/ for more information.
Lower Hutt After Hours is also available for urgent matters 5.30pm-10pm, Phone (04) 567 5345.
If it is a medical emergency, please dial 111

 

Movember 2024

Now that November has come to and end its time to share our Movember photos!

What is Movember? Movember is a movement to raise awareness and unite men globally to address the Men’s health crisis. Men die 4.5 years earlier than women of causes that could be prevented.

Growing a Mo is a symbol to represent healthier men and a healthier world! It can be a conversation starter and sometimes that’s all it will take to make a difference. For more information head to https://nz.movember.com/

We had 3 of our team Grow a Mo this year 😊

 

Phone Issues

We are currently experiencing issues with our phone system and have been advised there was an internet outage, and this has affected our phone system. Apologies for any inconvenience cause.

 
The Doctors App temporarily unavailable Tuesday 26th November
Due to a scheduled computer system update The Doctors App will be temporarily unavailable from 6pm Tuesday 26th November through to 9am Wednesday 27th November.

We apologise for any inconvenience caused.

 
Closing at 6.30pm Monday 18th November.

We are currently understaffed. This has resulted in the Centre needing to be closed at 6.30pm this evening. We apologise for the inconvenience caused and we understand this isn’t an ideal situation to be in. We are doing the best we can under these circumstances. We appreciate your understanding and patience.

We would like to remind patients that Practice Plus is available. Practice Plus is a separate option that may offer a solution, Monday – Friday 5pm-10pm, weekends and public holidays 8am – 8pm. If you are feeling unwell or need After Hours assistance, you can have a virtual video consultation. You can access this through our website or by clicking on this link - https://practiceplus.nz/

The Doctors Online is also available for online consultations please visit their website https://www.housecall.co.nz/ for more information.

Lower Hutt After Hours is also available for urgent matters 5.30pm-10pm, Phone (04) 567 5345.

If it is a medical emergency, please dial 111

 

Today is Gumboot Friday 2024!

Gumboot Friday is an initiative to help fundraise for the I Am Hope Foundation. This foundation provides free counselling services for young persons aged 25 and under struggling with mental health in New Zealand.

All proceedings from Gumboot Day go towards connecting young people in need with qualified licenced practitioners in the private sector.

For more information head to https://www.gumbootfriday.org.nz/2024

Staff at The Doctors Silverstream are wearing Gumboots to support the cause. We are also supporting a local CrossFit gym Unit54 tomorrow Saturday 2nd November who are completing the “The Great Gumboot Commute” They will collectively take on an epic journey, riding the length of the North Island, rowing across the Cook Strait, and cycling the length of the South Island — all on the gym's stationary bikes and rowers! All donations raised go towards Gumboot Friday.

They have a give a little page set up if you would like to donate:

https://givealittle.co.nz/fundraiser/unit-54-great-gumboot-commute

 

Public Holiday - Labour Day

Monday 28th October 2024 -CLOSED

If you need assistance on this day, please contact Lower Hutt after hours or Practice Plus.

In a Medical Emergency please dial 111

 
Important Update Regarding Consultations

Dear valued patients,

We would like to inform you that all consultations with our doctors are billed at the standard consultation rate, regardless of whether it is an initial visit or a follow-up. A follow up appointment still involves the same amount of time as the initial consult whether it be during that appointment, checking results, sending referrals and documenting. We understand that medical expenses can be a concern, and if thats an issue please let us know and we can work with you to come up with other solutions. 

Our priority is to ensure that every consultation receives the same level of professional attention and expertise. Thank you for your understanding and continued trust in our practice.

 

Mental Health Awareness Week 23rd-29th September.

This years theme is: Community is... what we create together.

The Five Ways to Wellbeing are five simple yet proven actions you can use every day to help you find balance, build resilience and boost your wellbeing.

TAKE NOTICE / ME ARO TONU

Take notice of the things around you, remember the simple things that give you joy – me aro tonu ki ngā mea māmā noa i ngākau harikoa ai koe.

GIVE / TUKUA

Give your time, your words, your presence; tukua te wā ki a koe, ō kupu, ko koe tonu.

BE ACTIVE / ME KORI TONU

Be active, do what you can – whāia te mea ka taea e koe, enjoy what you do – kia pārekareka tāu i whai ai, move your mood – kia pai ake ō piropiro.

CONNECT / ME WHAKAWHANAUNGA

Connect, talk and listen – me kōrero, me whakarongo, be there – me whakawātea i a koe, feel connected – me rongo i te whanaungatanga.

KEEP LEARNING / ME AKO TONU

Keep learning and embrace new experiences, awhitia te wheako hou, see opportunities – kimihia ngā ara hou, surprise yourself – me ohorere koe i a koe anō.

For more information head to https://mentalhealth.org.nz/

 

Cervical Screening Clinic Hutt Hospital – 24 August

Bookings preferred but walk-in welcome for this free clinic running 8am – 1 pm at the Breast Centre on Pilmuir Street, Lower Hutt.

Call 0800 729 729 for bookings

 
The Centre is closing at 6pm tonight 12/08/2024
Read More 
 
 
 
 
 

Fake app posing as The Doctors App

The security of your data is our highest priority.

Yesterday we were informed of a fake app posing as The Doctors App online. The good news is that we’ve caught this early and the IT team at Green Cross Health The Doctors Silverstream have already taken action. They have informed the National Cyber Security Centre NZ to have it blacklisted and it has been reported to Google to have it removed.

If you already have The Doctors App, your data is safe and secure, this was NOT a cyber-attack on our official app.

If you haven’t switched from ‘Manage My Health’ / ‘Health 365’ [delete as necessary & remove the highlighting] to The Doctors App, we recommend you download it directly from our webpage. This hyperlink takes you to The Doctors App page on our website. If you would prefer to navigate to it yourself, go to The Doctors website > Services > The Doctors App. Simply click on the Apple or Google Play buttons, which will take you directly to the app store to download it. If in doubt, check the app developer is ‘Green Cross Health Limited’ (Apple) or ‘Webtools’ (Google Play).

About The Doctors App

With The Doctors App, you can easily book appointments with your registered medical centre, ensuring you get the care you need, when you want it.

You asked – we listened. Ordering repeat prescriptions can now be done in the app, streamlining your medication management, and saving you valuable time.

The Doctors App offers a range of additional features designed to enhance your healthcare experience, from accessing your medical records to receiving timely health reminders.


We apologise for any inconvenience this has caused you. If you have any questions, please do not hesitate to reach out to us.
Kindly,
The Doctors Silverstream
 
 
 
 
Read more
 
The Doctors Silverstream is closed tomorrow for ANZAC Day 
Practice Plus is available.
In a Medical Emergency call 111
 
 
We are currently understaffed due to sickness
Read more
 
 
Flu season 2024
Read information here
 
Reminder the Centre is closed tomorrow for Waitangi Day. Practice Plus and Lower Hutt After Hours is available if you require medical assistance.
In a medical emergency call 111
 
Script line issue
Read more
 

The team would like to wish everyone a Happy New Year! May 2024 bring happiness and good health to all.
Happy Holidays, stay safe.    

 
Merry Christmas!
Read more
 
Annual Christmas Food Bank Donation
Read more
 
 
Practice Plus Operating Hours over Christmas and New Years 
Operating as usual from morning through to 10.00pm each weekday and from 8.00am to 8.00pm weekends and on public holidays
 
Gumboot Friday 3rd November 2023
Gumboot Friday is an initiative to help fundraise for the I Am Hope Foundation. This foundation provides free counselling services for young persons aged 25 and under struggling with mental health in New Zealand.
All proceedings from Gumboot Day go towards connecting young people in need with qualified licenced practitioners in the private sector.
The Doctors Silverstream will be wearing Gumboots to support the cause. We are also supporting a local CrossFit gym Unit54 who on Saturday 4th November are collectively box jumping the height of Mt Everest (17,421 box jumps) all in support of Gumboot Friday!
They have a give a little page set up if you would like to donate:
 
Due to staff sickness we are closing early tonight 25/10/2023 at 6pm.
Read more
 
 

Friday 20th October 2024

Our phones are currently down. The cause is being investigated. Apologies for any inconvenience caused.

 
Due to staff sickness we are closing early today 10/10/2023
Read more
 
Whakarongorau Aotearoa 24hr Strike 5pm Sunday 8th October
Read more
 
 
The Centre will be closing early Monday 2nd October 2023
Read more
 
Very High Demand for Appointments
Read more
 
We are closing early at 7pm tonight 19/09/2023
Read more
 
This week is Mental Health Awareness Week. Join us from September 18th to 24th in celebrating the theme "Five Ways, Five Days" that's all about boosting our mental health.
See the full guide attached
 
Due to staff sickness we are closing early tonight at 5pm 13/09/2023
Read more
 
Changes to Cervical Screening
Read more
 
We are closing early at 7pm tonight 30/08/2023
Read more
 
We are closing early at 7pm tonight 29/08/2023
Read more
 
An administration fee of $10.00 will be added to accounts not paid on the day. For more information click here
 

The Doctors Silverstream is not a walk-in Centre. For more information click here

 
Changes to Mask wearing
Read more
Wellington SCL is advising of strike action scheduled for Wednesday 12 July, Thursday 13 July, Monday 17 July and Tuesday 18 July.
SCL are asking where possible, to encourage their patients to have their blood tests done either prior to or after the strikes.
Previously arranged phlebotomy home visit services on Wednesday 12 July and Monday 17 July will operate as normal.
 
Our hours have changed 
Read More
 
 
We are closing early tonight 5/07/2023 at 5pm due to staff sickness
Read more
 
Our Fees are increasing
Read more
We are closing at 5pm and don't have an urgent clinic running this afternoon due to sickness.
Read more
 
We are currently experiencing IT issues.
Read more
 
In order to manage our staffing levels, we are changing the way we utilise our nurses and Urgent Clinic Appointments
Read More
 
 
We are extremely short staffed due to illness.
Read more
 
 
Pink Shirt Day 2023
Read more
 
We are currently short staffed due to illness.
Read more

The Flu vaccine is now available to ALL enrolled patients. Phone us on 04 5277376 to book your appointment. 

Read More

 
Dr Miranda Ram will be returning home to the Netherlands as scheduled 28/04/2023.
Read more
 
Reminder: We are closed on Good Friday 7th of April and Easter Monday 10th of April. If you are needing assistance on one of these days please contact Lower Hutt After Hours, Practice Plus, attend ED or in a Medical Emergency call 111.
 
Flu Vaccination Clinics 2023
Read information here
 
We are currently short staffed due to illness.
Read more
 
PHARMAC change in rules to administering B12 injections
Read more
 
ore
Purple Day Sunday 26th March
Read more
 
The Centre will be closing at 5pm today 22/02/2023 and tomorrow 23/02/2023 at 12.30pm-1.30pm
Read more
 
On Thursday 23rd February we will be closed between 12:30pm-1:30pm
Read more
 
There has been changes to Covid funding taking effect Monday 13/02/2023
Read more
 
The Menactra Vaccine is currently out of stock
Read more here
 
LOST ITEM FOUND
Read more
 
Happy New Year!
Read here
 
MERRY CHRISTMAS
Read here
 
Donation to Upper Hutt Food Bank
Read more
 
We have reduced hours from the 19/12/2022 - 23/01/2023 and closed on Public Holidays
View here
 
Please advise us, if you are not going to make your booked appointment.
 
Important Appointment Guidelines
Read here
 
Today 4/11/2022 is GUMBOOT FRIDAY!
 
We will be closed between 12.30pm-1.30pm Tuesday 8th November 2022
 
 
We are short staffed today 1/11/2022 urgent clinic will be closed.
 
We are currently very short staffed due to sickness.
Read more here
 
The Centre will be closing early on the 18/10/2022
Read more here
 
September Cervical Smear Promotion Outcome
Read more here
 
Our Urgent Clinic is closed this morning 4/10/2022
Read more here
 
 
We are currently experiencing phone issues.
 

Changes to the Urgent Clinic from 18th September 2022

 

Our Doors are now open! Masks are still required.

 

The Centre will be closed at 5pm tonight 12/09/2022

 
 
 

Our Doctor and Nurse Practitioner Consultations fees are increasing Monday 29th August 2022

 

Our Software System now supports Gender Diversity!

 

We now offer a self-check-in kiosk!!

 
Friendly reminder: There are changes to MMH coming on Monday the 1st of April. Please refer to the 'Manage My Health changes' article for details. 
 
 

COVID & Flu Vaccination walk-in clinic at Orongomai Marae 05/08/2022 9am-12pm.

 

Lower Hutt After Hours may have to close early 15/07/2022

Read more here
 
 

Manage My Health changes

Read more here

We are currently understaffed due to sickness.

 

Our fees will be increasing, effective 1st July 2022

 
 

COVID & Flu Vaccination walk-in clinic at Orongomai Marae. Thursday 7th July 9:30am - 12pm.

Practice Plus is now available for Silverstream Health Centre patients.

 

Post-Natal Depression Project summary 

Update on process time for ordering prescriptions. 

Read more.

 

Silverstream Health Centre went PINK on the 20th May 2022.

 

Manage My Health bookings back online

Farewell Dr Sarah Clark

 

SHC Covid-19 Process Update - May 2022

Please click here for info
 
 

Flu Season - 2022

Please click here for info
 

Forms

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Forms available to download here:

If photo ID or birth certificate is required please email this to administration@ss.thedoctors.co.nz

General Enquiries and Feedback

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  • We welcome your feedback and always strive to provide the best care and advice. Please let us know by completing the patient feedback and General Enquiries form below. 

    (Please do not send clinical queries via this form. To book an appointment or request a prescription please log in to the online portal or phone reception)

  • Important to know

    • Green Cross Health and The Doctors medical centres follow this feedback management process in accordance with guidelines set by the Health and Disability Commissioner
    • If your feedback is sensitive or involves medical centre management, please contact Green Cross Health by emailing feedback.medical@greencrosshealth.co.nz
    • You can ask for help and advice from The NZ Advocacy service. The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers and agencies.
    • If you have concerns you are welcome to contact the Health and Disability Commission (HDC) about our service. Anyone can use this service, including the person who received the care, a family member or friend of the person who received the care, or a health or disability service provider or concerned person.
    • If you feel your privacy has been breached involving your own or other people's personal information, you can complain to the Privacy Commission

     

04 527 7376

Shop 1, Silverstream Village Shops
cnr Kiln Street & Whiteman Road
Upper Hutt 5019

administration@ss.thedoctors.co.nz

Monday Clinic Hours: 7:30am - 7:30pm, Phone Hours: 8am - 7:30pm

Tuesday, Wednesday and Thursday Clinic Hours: 7:30am - 6pm, Phone Hours: 8am - 6pm

Friday Clinic Hours: 7:30am - 5pm, Phone Hours: 8am - 5:30pm

Please note the 7:30am - 8am clinic hours are for booked patients only. In a Medical Emergency call 111.

Holiday Hours: Monday-Friday, 8am-5pm 
Tuesday 24th December, 8am - 2pm
Closed weekends and all public holidays
In a Medical Emergency call 111 
Normal hours resume Tuesday 21st January 2025