The Doctors Whakatipu - Frankton and Shotover

 

Whakatipu Medical Centre

Welcome to our practice

We changed our name from Wakatipu Medical to The Doctors Whakatipu and we have two clinics in the Queenstown area: one here at Frankton and another at Shotover.

When you enrol at The Doctors Whakatipu you can visit either clinic for your appointments and care, whichever is more convenient.

Our medical team provide high quality, general practice medical care, supporting local families from the wider Whakatipu Basin, stretching Glenorchy to Gibbston Valley and as far south as Athol. We offer a range of medical services including immigration medicals, mole removals and travel vaccinations. 

Check out this video for more information about our medical centre.

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 03 442 2288 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Please call us on 03 442 2288 for 5-11 year olds, standard vaccines and boosters.

Consults
Many consults are virtual (phone or video), with some in person. Phone our practice on 03 442 2288 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

How To Book An Appointment

For Enrolled Patients

We have two clinics in the Queenstown area. To book an appointment, please click on your preferred medical centre location below (for enrolled patients only):

You can also book an appointment by logging in to your patient portal via The Doctors App on your phone or the desktop version. Once logged in, you can view available practitioners and appointments.

Please note: Booking through the app is available for enrolled patients only. If you don’t have a login, please create an account here. If you have just enrolled, please note that you won’t have access to The Doctors App until we have confirmed your enrolment via email. If you are unsure, please call us.

To Download ‘The Doctors App’ on your mobile:

1.    Scan the QR code below, or click on the Apple or Google Play buttons which will take you directly to the app store to download it.

       Qr code Description automatically generated 

2.    Select ‘Create Account’ and enter the unique practice invite code: WHAK

3.    Enter your details. Please make sure your name, date of birth, and mobile number match the details you gave us when you enrolled with us. 
 

For Casual Patients

Please call us on 03 442 2288 to book an appointment.

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception to start your registration: 03 442 2288 

Here’s How to Complete Your Registration  and How to Use The Portal

The Doctors Online

The Doctors Whakatipu are proud to partner with The Doctors Online to bring virtual health consults to our patients. The Doctors Online is a convenient online GP service that puts you in touch with an experienced doctor, when and where it suits you. Virtual care consultations work well for a variety of issues that do not require a physical examination.

Book Now

Our Services

Immigration Medicals

We provide immigration medicals for all visa applications in New Zealand. These comprehensive medical exams include 2 appointments with clinicians and can take up 60mins in clinic. Includes referral for other testing however these are separately charged. If translation services are required please notify us before the first appointment. For more information please email the clinic immigrations@wkt.thedoctors.co.nz and we will get back to you.

Skin Moles and Lesions

Surgical excision and liquid nitrogen treatment are available at our clinic. Surgical excision requires an initial Dr consult before a longer appointment is booked for lesion removal. This service is charged separately. We also have a contract to provide minor surgery on behalf of the Southern District Health Board.

Travel Health & Vaccinations

Before travelling, you need to think about your medical needs and consider vaccinations to prevent illness. For all but the simplest of travel plans, we advise seeing the nurse for advice. 

Wherever you wish to travel in the world we have the latest up to date advice and guidelines available. Yellow Fever, Hepatitis (A & B), Typhoid, Cholera, Malaria and Influenza protection are all easily available at The Doctors Whakatipu.

Download our Travel Health Questionnaire here.

Women's Health Services

A specialist area for many of our GPs and nurses who have undertaken further post graduate training in cervical smears, obstetrics and gynecology.

Contraception and Sexual Health Advice

We have qualified and experienced nurses available to give advice on all areas of sexual health and contraception. We are also able to offer procedures such as IUD and Jadelle insertion/removal. 

Smoking Cessation

Working towards a smoke Free NZ 2025 we have qualified smoking cessation advisors available.

Sports Medicine

All of our medical staff are active "recreational athletes" and have an interest in sports medicine. They liaise closely with local physiotherapists, chiropractors, osteopaths and podiatrists - as well as specialist colleagues - to provide effective treatment of any sports injury.

Regular Health Screening

Cervical smears, immunisations, cardiovascular risk assessment, diabetes and men’s health are all part of the screening service we provide. Many health conditions are manageable if detected early. Book in to see one of our doctors for a full health screen. Cervical smears, immunisations, cardiovascular risk assessment, diabetes and men’s health are all part of the screening service we provide. Many health conditions are manageable if detected early. Book in to see one of our doctors for a full health screen.

Employment Medicals and Drug Testing

We provide a wide range of services to complete comprehensive pre-employment or regular work-fit medicals including audiometry, spirometry and drug testing. We can perform AS/NZS4308 compliant drug screening in confidence.

Immunisations

Our nurses are comprehensively trained to discuss and deliver all vaccinations in accordance with New Zealand immunisation schedule.

Infusion

Aclasta (osteoporosis treatment) and iron infusions are available at our clinic. These need to be prescribed by a doctor and in some cases are funded if certain criteria are met.

Sexual health assessments

 

Virtual consults

The Doctors Whakatipu are proud to announce video consults are now available for patients – accessible and bookable through The Doctors App and website.

There are no additional fees for video consults – our standard consultation fees apply – and you can book them from the comfort of home or your office.

Hours

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Standard Hours

Monday - Friday 8:30am - 5pm 
Saturday clinic 9am - 1pm
Closed Sunday 

After Hours

Please phone 03 442 2288 to be directed to our local after hours service.

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees - Doctor and Nurse Practitioner

Age Standard CSC
0  - 13 years FREE FREE
14 - 17 years $42.00 $19.50
18+ years $75.00 $19.50

Additional charges apply for procedures, materials and nurse consults

Repeat prescriptions - Standard = $34.00, CSC = $19.50
Urgent same day repeat prescription requests - Standard = $45.00, CSC = $25.00

Weekend and walk-in surcharge of $50

Prices effective 1 July 2024

Read our Standard Payment Terms and Conditions here.

Enrolled Patient Fees - Nurse

Age Standard CSC
0  - 13 years FREE FREE
14 - 17 years $40.00 $19.50
18+ years $45.00 $19.50

Additional charges apply for procedures, materials and nurse consults

Repeat prescriptions - Standard = $34.00, CSC = $19.50
 

Weekend and walk-in surcharge $50

Prices effective 1 July 2024

 

Read our Standard Payment Terms and Conditions here.

Casual Patient Fees - Doctor

Age Standard CSC
0  - 13 years $55.00 $55.00
14 - 17 years $105.00 $60.00
18+ years $105.00 $75.00

Additional charges apply for procedures, materials and nurse consults

Repeat prescriptions - Standard = $34.00, CSC = $19.50
 

Weekend and walk-in surcharge $50

Prices effective 1 July 2024

Read our Standard Payment Terms and Conditions here.

Casual Patient Fees - Nurse

Age Standard CSC
0  - 13 years $55.00 $55.00
14 - 17 years $60.00 $55.00
18+ years $75.00 $60.00

Additional charges apply for procedures, materials and nurse consults

Prices effective 1 July 2024

Read our Standard Payment Terms and Conditions here.

ACC Enrolled Patient Fees - Doctor

Age Standard CSC
0  - 13 years FREE FREE
14 - 17 years $42.00 $13.00
18+ years $75.00 $19.50

Weekend and walk-in surcharge $50 

Prices effective 1 July 2024

Read our Standard Payment Terms and Conditions here.

ACC Enrolled Patient Fees - Nurse

Age Standard CSC
0  - 13 years FREE FREE
14 - 17 years $40.00 $19.50
18+ years $45.00 $19.50

Weekend surcharge $50 

Prices effective 1 July 2024

Read our Standard Payment Terms and Conditions here.

ACC Casual Patient Fees - Doctor

Age Standard CSC
0  - 13 years $35.00 $30.00
14 - 17 years $105.00 $70.00
18+ years $105.00 $75.00

Prices effective 1 July 2024

weekend and walk-in surcharge $50

Read our Standard Payment Terms and Conditions here.

ACC Casual Patient Fees - Nurse

Age Standard CSC
0  - 13 years $55.00 $55.00
14 - 17 years $60.00 $55.00
18+ years $75.00 $60.00

Weekend surcharge $50

Prices effective 1 July 2024

Read our Standard Payment Terms and Conditions here.

Other charges

  • Overseas visitors consult and ACC consults for 0-17years:  $210 
  • Overseas visitors consult and ACC consults for 18yrs +:  $210
  • Overseas weekend surcharge: $50.00
  • Immigration medicals: $295
  • Travel vaccine consult: $90
  • Travel vaccines: Varies
  • Urine drug screen test: $75
  • Driver's Licence medicals: $130
  • Sexual health consult (Nurse): $60
  • Infusions (registered patients only): $140

Note: Casual and overseas prices will vary, please ask for details

Read our Standard Payment Terms and Conditions here.

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Our Team

Mandeeps Manage  

  • Nurse Angela Barnes

    Nurse Angela Barnes

    Ange is originally from Wellington and was inspired to start her nursing career after spending some time caring for people living with a terminal illness in the community.

    She has worked in the hospital setting specializing in oncology, haematology and renal – she then spent some time district nursing and finally shifted into specialist palliative care nursing within the local hospice.

    Ange then undertook her Nurse Practitioner training and graduated at the start of 2023.

    After some time she then shifted from Palliative Care to General Practice and is happily enjoying all the new challenges.

    In her free time Ange is a keen gardener, baker and miniature sausage-dog mumma.

  • Nurse Renee

    Nurse Renee

    Renee Rangi is our newest nurse to join the team late last year.

    Originally from Southland, Renee has had vast experience as a patient within with the NZ healthcare system her entire life, having grown up with Cystic Fibrous, and receiving a Lung transplant 2 years ago.

    Renee studied enrolled nursing. She then worked in Joondalup, Perth for six years dealing with pre- and post-operative care, cataract surgery, endoscopy, and rehabilitation.

    Renee has a special interest in minor surgery and healthcare for older people. She also has an eight-month-old pup, Reggie, who she takes everywhere.

  • Receptionist Adela

    Receptionist Adela

    Adela was born and raised in the Czech republic.

    She has been living in Queenstown for 6 years. She studied and graduated as an Addictologist in Czech republic, so her interests are addictions and mental health.

    Outside of work Adela loves getting outdoors, walking a dog, camping, hiking, skiing, kayaking and travelling (last big trip was to Nepalese Himalayas and India for few months). 

  • Receptionist Sharon

    Receptionist Sharon

    I have lived in Queenstown for around 22 years (almost a local). I’m married to Neville and have two adult boys born and raised in Queenstown. I love living in the Whakatipu basin with all the outdoor activities from the walks to the vineyards. I have worked at The Doctors for about 3 years now and love the interaction with patients and the amazing team I work with.

  • Nurse Anne

    Nurse Anne

    Anne is another of our nurses originally from the area. She has post grad qualifications in Cardiology/Cardiothoracic Nursing and Health Management. After 18 years living and travelling overseas as expatriates and family grown up, she returned to settle back in Queenstown. Anne has expertise in travel medicine, women’s health, child and family health and cardiology. When she is not working her interests lie in outdoor activities, skiing, mountain biking, hiking and more recently golf.

  • Dr Jo Lett

    Dr Jo Lett

    MBChB, PGDipRPHP

    Jo is originally from Glasgow, where she went to Medical School before venturing overseas. She spent time in NZ in the early 2000s, which led to her permanent move here in 2006. After living in Invercargill for ten years, like a lot of Southlanders she migrated north to the snowy peaks of Queenstown where she worked at Lakes District Hospital for three years before moving to primary care. Jo has a particular interests in all areas of adult general medicine.

    Outside of work Jo enjoys walking on the awesome tracks around Queenstown and Arrowtown, skis (badly) and despite her husband's best efforts strongly dislikes all forms of cycling.

  • Dr Duncan MacDonald

    Dr Duncan MacDonald

    MBChB, BHB, Auckland; Dip. Obs.& Gyn.; FRNZCGP; MRCGP

    Duncan was a partner in a semi-rural practice in Helensville for 13 years before working as a GP and partner in the NHS in Scotland for nearly 18 years. He has a plausible claim to be a local as his father was from Otago although he grew up in Wellington and Nelson before attending medical school in Auckland. He enjoys minor surgery and supervising medical students, he has further training in dermatology, and has a longstanding interest in diabetes.

  • Nurse Prescriber Olivia

    Nurse Prescriber Olivia

    Olivia has a wealth of knowledge as is a friendly face around our practice. She is currently studying towards her Nurse Practicioner qualification after having completed her post graduate nurse prescribing diploma. Her favourite aspect of nursing is empowering people to take control of their health with education and working with amazing people. She feels incredibly lucky to work in an area where she is inspired by the patients and the families she works with. Originally from the Waikato, Olivia is enjoying all Queenstown has to offer including mountain biking and camping.

  • Dr Kim Hurst

    Dr Kim Hurst

    Kim Is our co-owner of The Doctors Whakatipu. She grew up in rural Mid Wales as the eldest child of five, born to a mechanical engineer and an artist. She studied at the University of Birmingham receiving a sports scholarship for cycling. She did her vocational training to become a specialist General Practitioner through the Royal Air Force (UK) and served as a Medical Officer for nine years before moving to New Zealand in 2009. She worked in the Hutt Valley for 12 years before moving to the Whakatipu Basin with her young family in 2022.

    She loves the variety of medicine she practices as a GP and is grateful for the teaching she received in the military, particularly in procedural skills such as coil and contraceptive implant fitting, as well as minor surgery and joint injections. She enjoys training the next generation of doctors and is one of our two teachers at The Doctors Whakatipu.

    She is a strong advocate for patient empowerment and shared decision making and was one of the first practit

Latest News

<span id="Latest-news"></span> Latest News

Practice Newsletters

When we have our latest patient newsletters or updates, we will share them here for you.

General Enquiries and Feedback

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  • We welcome your feedback and always strive to provide the best care and advice. Please let us know by completing the patient feedback and General Enquiries form below. 

    (Please do not send clinical queries via this form. To book an appointment or request a prescription please log in to the online portal or phone reception)

  • Important to know

    • Green Cross Health and The Doctors medical centres follow this feedback management process in accordance with guidelines set by the Health and Disability Commissioner
    • If your feedback is sensitive or involves medical centre management, please contact Green Cross Health by emailing feedback.medical@greencrosshealth.co.nz
    • You can ask for help and advice from The NZ Advocacy service. The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers and agencies.
    • If you have concerns you are welcome to contact the Health and Disability Commission (HDC) about our service. Anyone can use this service, including the person who received the care, a family member or friend of the person who received the care, or a health or disability service provider or concerned person.
    • If you feel your privacy has been breached involving your own or other people's personal information, you can complain to the Privacy Commission

     

The Doctors Whakatipu

03 442 2288

11 McBride Street 
Frankton
Queenstown 9300

4 Thirteenth Avenue
Shotover
Queenstown 9304

admin.frankton@wkt.thedoctors.co.nz

Open Monday to Friday - 9am - 5pm
Saturday 9am - 1pm (Frankton only)

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