The Doctors Red Beach

Our Urgent Care walk-in clinic will close, effective from 1st August 2024.

Please know that this decision was not made lightly, and we understand how this may impact you and our community. Our priority has always been to provide the highest quality care to our patients, and we remain committed to meeting your healthcare needs.

What This Means for You:

  • Urgent Care Walk-In Services: These services will no longer be available after 31st July 2024
  • General Practice Services: Our regular GP services will continue to operate as usual during our normal hours of Monday-Friday 8am-5pm
  • For Emergencies: Dial 111

For acute presentations, such as urgent accident or medical needs that cannot wait to be addressed by a standard GP consultation, we recommend the following Urgent Care providers in our region:

We understand that this change may cause inconvenience, and we sincerely apologise for any disruption this may cause.

We deeply value your trust and loyalty to our practice. Thank you for your understanding and continued support.

The Doctors Red Beach

Welcome to our Practice 

We are open for your health needs, 365 days a year. We take a complete approach to you and your family's health and well-being, providing both Urgent Care and GP Services. 

Our Urgent Care Clinic is conveniently open from 8am every day including weekends and public holidays, for accidents, injuries, urgent medical matters and unexpected illnesses. You don't need an appointment for our urgent care services, just walk-in. All welcome, enrolled and non-enrolled patients. We are endorsed against ACC Standards for Urgent Care centres.

Our full range of General Practice (GP) services provide care for our enrolled patients with booked appointments, Monday to Friday. Our dedicated team of GPs & practice nurses are here to provide you with quality, patient-centred health care, and support around women's and men's health, child and youth health, long-term conditions (including diabetes, asthma, cardiovascular disease).

All services delivered by our practice are backed by a Cornerstone Accreditation achieved through meeting ongoing legal and safety standards and continuous quality improvement. Our facilities are comfortable and purpose-built to deliver you the best care.

 

New Terms and Conditions:

The Cost of Health Care in New Zealand Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services. 

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. 

Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees. Useful Information About Fees at The Doctors 

• Payment is due the day of consultation or service - prior to your appointment. 

• Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy. 

• All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used. 

• Medical consumables will be charged separately. 

• Weekends, after-hours, and public holidays will incur additional fees. 

• Accounts may only be set up with the approval of the Medical Centre Manager. 

• Accounts that are unpaid may be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees. 

• Normal consultation charges apply to Virtual or Phone Consultations. 

• Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply. 

• Two hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee. 

• Our practice nurses are skilled professionals and there is a fee when you see them for advice or services. 

• If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee. 

• If not paid in full an additional $10.00 fee will be charged for all age groups.

 

Our enrolment capacity is currently CLOSED

Thanks for your understanding.

The Doctors App is now live - download today!

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results 
  • A summary of your health information
  • Passcode, touch/facial recognition – no more forgetting your username and password!

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code Description automatically generated

  1. Select ‘create account’ and enter our special invite code: REDB
  2. Enter your details – these must match what your practice holds on file

While The Doctors App is best experienced on your phone/tablet, it can also be accessed on your computer. You can use the above invite code to create an account online.

 

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 09 427 9130 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Click here for details.

Consults
Many consults are virtual (phone or video), with some in person. Phone 09 427 9130 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

 Enrolment  - We are currently at capacity and are not taking any further enrolments at this time: 17.10.23

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrol Online

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification. Get started here: 

ENROLEMENTS ARE CURRENTLY CLOSED

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online form. For each person enrolling, simply print and complete:  the Enrolment Form, an Adult or Child Medical Questionnaire and email all files to reception@rb.thedoctors.co.nz including a copy of your suitable identification: 

Not enrolled but need an appointment? 

You can still get an appointment even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment.  Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

The Doctors App is now live - download today!

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • A summary of your health information
  • Great way to connect with us, your general practice team
  • Passcode, touch/facial recognition – no more forgetting your username and password!

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code Description automatically generated

  1. Select ‘create account’ and enter our special invite code: REDB
  2. Enter your details – these must match what your practice holds on file

While The Doctors is best experienced on the app, it can also be accessed online. You can use the above invite code to create an account online.

Our Services

GP Appointments

 

Urgent Care

 

Well Being Support

 

Men's Health Checks

 

Long Term Condition Care

 

Minor Surgery

 

Flu Vaccine

Book your flu vaccination through the patient portal, using the online form to request an appointment or phoning us on 09 427 9130

 

Travel Vaccines

 

ECG

 

Liquid Nitrogen

 

Hours

<span id="Hours-and-fees"></span>Hours

 

If you have a medical emergency, please call 111.

Urgent Care Hours

Open every day from 8am  (Including Public Holidays)

 Due to Doctor shortages, we may have to close earlier from time to time. Please phone ahead or check our Facebook page for opening times.

GP Services Hours

Mondays to Fridays:  8am - 5pm

Closed weekends and public holidays 

Patient Fees

GP Clinic Standard Fees - for Enrolled Patients

Payment is due at the time of your consultation.  

Additional procedure charges may apply.

Age - Years No CSC With CSC
0-5 FREE FREE
6-13 FREE FREE
14-17 $52.00 $13.00
18-64 $72.00 $19.50
65+ $72.00 $19.50

Read our Standard Payment Terms and Conditions here.

GP Clinic Standard Fees - for Enrolled Patients for ACC

Age Doctor - Standard Doctor -  With CSC
0 - 13 years FREE FREE
14 - 17 years $52.00 $13.00
18 - 24 years $72.00 $19.50
25+ years $72.00 $19.50

 

Age Nurse - Standard Nurse -  With CSC
0 - 13 years FREE FREE
14 - 17 years $40.00 $13.00
18 - 24 years $40.00 $19.50
25+ years $40.00 $19.50

Urgent Care Medical Fees (Non-ACC) - Before 5pm - Non-Enrolled Patients

Payment is due at the time of your consultation.  

Our policy is that all patients will be required to pre-pay for services - we thank you for your understanding. 

Age - Years No CSC With CSC
0-5 $45.00 $32.00
6-13 $72.00 $57.00
14-17 $72.00 $57.00
18+ $115.00 $95.00
Non-Resident (All Ages) $200.00 N/A

If you are enrolled with us and your matter is not ACC related or acute/urgent, it is more beneficial, and cheaper for you to be seen in a GP appointment, and we encourage you to do this.

Additional procedure charges may apply.  (E.g. ECG, injection fee etc.)

Read our Standard Payment Terms and Conditions here.

Urgent Care Medical Fees (Non-ACC) - Before 5pm - Enrolled Patients

Payment is due at the time of your consultation.  

Our policy is that all patients will be required to pre-pay for services - we thank you for your understanding. 

Age No CSC With CSC
0 - 5 years $27.00 $22.00
6 - 13 years
$27.00
$22.00
14 - 17 years $72.00 $52.00
18+ years $95.00 $80.00

If you are enrolled with us and your matter is not ACC related or acute/urgent, it is more beneficial, and cheaper for you to be seen in a GP appointment, and we encourage you to do this.

Additional procedure charges may apply.  (E.g. ECG, injection fee etc.)

Read our Standard Payment Terms and Conditions here.

Urgent Care Medical Fees (Non-ACC) - After 5pm / Weekends / Public Holidays - Non-Enrolled Patients

Payment is due at the time of your consultation.  

Our policy is that patients will be required to pre-pay for services - we thank you for your understanding.

Age - Years No CSC With CSC
0-5 $73.00 $60.00
6-13 $100.00 $85.00
14-17 $100.00 $85.00
18+ $143.00 $123.00
Non-Resident (All Ages) $228.00 N/A

If you are enrolled with us and your matter is not ACC related or acute/urgent, it is more beneficial, and cheaper for you to be seen in a GP appointment, and we encourage you to do this.  

Additional procedure charges may apply.  (E.g. ECG, injection fee etc.)

Read our Standard Payment Terms and Conditions here.

Urgent Care Medical Fees (Non-ACC) - After 5pm / Weekends / Public Holidays - Enrolled Patients

Payment is due at the time of your consultation.  

Our policy is that all patients will be required to pre-pay for services - we thank you for your understanding.

Age No CSC With CSC
0 - 5 years $55.00 $50.00
6 - 13 years $55.00 $50.00
14 - 17 years $100.00
$80.00
18+ years $123.00 $108.00

If you are enrolled with us and your matter is not ACC related or acute/urgent, it is more beneficial, and cheaper for you to be seen in a GP appointment, and we encourage you to do this.  

Additional procedure charges may apply.  (E.g. ECG, injection fee etc.)

Read our Standard Payment Terms and Conditions here.

Urgent Care ACC Fees for Non-Enrolled - Before 5pm

Payment is due at the time of your consultation.  

Our policy is that all patients will be required to pre-pay for services - we thank you for your understanding.

Additional procedure charges may apply.

Age - Years No CSC With CSC
0-5 FREE FREE
6-13 FREE FREE
14-17 $52.00 $13.00
18-64 $72.00 $19.50
65+ $72.00 $19.50
     
Non-Resident (0-14 years) Free
Non- Resident (14+ years) $200.00
 		    

Read our Standard Payment Terms and Conditions here.

Urgent Care ACC Fees - After 5pm / Weekends / Public Holidays

Payment is due at the time of your consultation.  

Our policy is that all patients will be required to pre-pay for services - we thank you for your understanding.

Additional procedure charges may apply.

Age - Years No CSC With CSC
0-5 FREE FREE
6-13 FREE FREE
14-17 $70.00 $13.00
18-64 $90.00 $19.50
 65+ $90.00 $19.50
     
Non-Resident (0-14 years) Free
Non- Resident (14+ years) $218.00
     
     

Read our Standard Payment Terms and Conditions here.

Repeat Prescription Fees (For Enrolled Patients Only)

If you are not enrolled at The Doctors Red Beach, please contact your usual GP for a repeat prescription.

Standard Service - 3 Working Days

Age - Years Standard - 3 Working Days
Under 14 FREE
Under 14 (with CSC) FREE
14+ (no CSC) $30.00
14+ (with CSC) $19.00


Read our Standard Payment Terms and Conditions here. 

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

Pay Online

Patient Fees on our website are effective from the 02nd of July 2024. We understand that unforeseen circumstances can arise, leading to delays in payment. If you anticipate any difficulties in meeting your payment obligations, we encourage you to discuss this on the day with our reception team or reach out to accounts@rb.thedoctors.co.nz or call us on 09 427 9130 as soon as possible.

We offer different payment methods:

Medeor Pay by Link - This is a secure online payment option. The clinic sends you a link which allows you to have full visibility of all your unpaid invoices and you can choose to pay the full outstanding amount or make a part payment. Please note each link is valid for 21 days or until any changes have been made to your account.

Pay Online via Direct Credit - To make a payment to an account, please use the patients first and last name as reference. Our bank account number is: 02 0108 0416569 01 (note end digits are 01 NOT 00).

Cash and EFTPOS - We accept cash and EFTPOS payments in the clinic. All credit card and PayWave transactions will ensure a 2.7 % surcharge per transaction.

Late Payment Fee & Administration Fee

To ensure the smooth processing of our services and to encourage timely payments, we have introduced the following changes to our payment policies, effective from the 25th August 2023.

Late Payment Fee - A late payment fee of $10.00 will be applied to accounts that has not been paid in full on the day of service or consultation. The late payment fee will be removed if full payment has been made within 5 working days from the service or consultation date. This fee is designed to reflect the additional administrative costs associated with handling overdue payments.

Administration Fee - Furthermore, if your account remains unpaid for more than 30 days for any service provided, an additional Administration Fee of $10.00 will be charged.

We encourage you to make your payments on the day of service to avoid incurring additional fees.

Our GP Team

Mandeeps Manage  

  • Dr Ivan Lau

    Dr Ivan Lau

    Dr Ivan works at our GP clinic on Mondays to Fridays.

    Ivan obtained his medical degree in the National University of Singapore in the year 1999. He has since practised family medicine in the community for the last 25 years. While predominantly serving patients in Singapore, Ivan had spent 3 years in Shanghai, China, as a GP doctor in an international hospital group.  His areas of GP interest include paediatrics, geriatrics and mental health.  

    Outside clinical work, Ivan loves doing medical missions and interacting with local communities in developing countries. He does regular trips to Nepal and Cambodia to assist with rural health. He is now based in Auckland together with his family.

  • Dr Navya Cherukuri

    Dr Navya Cherukuri

    General Practitioner (MB ChB)

    Dr Navya Cherukuri works predominantly in our GP Clinic on Tuesdays, Thursdays and Fridays, and also in our Urgent Care Clinic from time to time.  

    Navya graduated from the University of Auckland in 2012. She started training in general practice in 2017 and is currently working towards her GP Fellowship.  Navya has a particular interest in women's and paediatric health and minor surgical procedures.

    Navya was born in India and moved to New Zealand from the Middle East when she was ten years old.  She has lived on the North Shore since then and absolutely loves it!  Navya speaks Telugu and a little Hindi.  In her spare time, she enjoys reading, hiking and spending time with friends and family.
     

General Enquiries and Feedback

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  • We welcome your feedback and always strive to provide the best care and advice. Please let us know by completing the patient feedback and General Enquiries form below. 

    (Please do not send clinical queries via this form. To book an appointment or request a prescription please log in to the online portal or phone reception)

  • Important to know

    • Green Cross Health and The Doctors medical centres follow this feedback management process in accordance with guidelines set by the Health and Disability Commissioner
    • If your feedback is sensitive or involves medical centre management, please contact Green Cross Health by emailing feedback.medical@greencrosshealth.co.nz
    • You can ask for help and advice from The NZ Advocacy service. The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers and agencies.
    • If you have concerns you are welcome to contact the Health and Disability Commission (HDC) about our service. Anyone can use this service, including the person who received the care, a family member or friend of the person who received the care, or a health or disability service provider or concerned person.
    • If you feel your privacy has been breached involving your own or other people's personal information, you can complain to the Privacy Commission

     

Latest News

<span id="Latest-news"></span> Latest News

Online Laboratory Orders at The Doctors Red Beach

eOrder is the new way to send your laboratory test request to the lab.  The order is transmitted securely, direct to the laboratory.

What does this mean for you as a patient?

  • The order cannot be lost.
  • You can still go to any Labtests, and the staff will be able to look up the order.
  • No need to phone the practice for reprints or faxes.
  • You can request a copy of the form if you prefer, but it is not necessary.
  • Doctors can track the progress of your order as it goes through the laboratory.

Nurse Phones

Our nurse team is often inundated with calls and messages and they do their very best to respond to everyone's requests as quickly as possible.  A few points to note:

  • The nurses are often dealing with patients in the practice and won't necessarily see your message straight away
  • If your request is urgent, please speak to the reception desk, or if you have a health emergency dial 111 and request an ambulance 
  • Prescriptions can be ordered through our online portal, The Doctors App or by phoning the reception team.
  • Results can be seen through The Doctors App so please join this secure online patient portal by bringing Photo ID to the reception Team or downloading the app from either the Apple Store or Google Play.

09 427 9130

9/42 Red Beach Rd
Red Beach 0932

reception@rb.thedoctors.co.nz

General Practice open Monday to Friday 8am - 5pm.
Urgent Care: open 7 days 8am - 8pm including public holidays.