The Doctors Red Beach

Welcome to our Practice

Our full range of General Practice (GP) services provide care for our enrolled patients with booked appointments, Monday to Friday. Our dedicated team of GPs & practice nurses are here to provide you with quality, patient-centred health care, and support around women's and men's health, child and youth health, long-term conditions (including diabetes, asthma, cardiovascular disease).

All services delivered by our practice are backed by Foundation Accreditation achieved through meeting ongoing legal and safety standards and continuous quality improvement. Our facilities are comfortable and purpose-built to deliver you the best care.

We warmly welcome new patients Enrol Online Here

Our Urgent Care walk-in clinic will close, effective from 1^st August 2024.

Please know that this decision was not made lightly, and we understand how this may impact you and our community. Our priority has always been to provide the highest quality care to our patients, and we remain committed to meeting your healthcare needs.

What This Means for You:

Urgent Care Walk-In Services: These services will no longer be available after 31st July 2024
General Practice Services: Our regular GP services will continue to operate as usual during our normal hours of Monday-Friday 8am-5pm
For Emergencies: Dial 111

For acute presentations, such as urgent accident or medical needs that cannot wait to be addressed by a standard GP consultation, we recommend the following Urgent Care providers in our region:

We understand that this change may cause inconvenience, and we sincerely apologise for any disruption this may cause.

We deeply value your trust and loyalty to our practice. Thank you for your understanding and continued support

New Terms and Conditions:

The Cost of Health Care in New Zealand Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand has reciprocal agreements.

Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees. Useful Information About Fees at The Doctors

• Payment is due the day of consultation or service - prior to your appointment.

• Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.

• All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.

• Medical consumables will be charged separately.

• Accounts may only be set up with the approval of the Medical Centre Manager.

• Accounts that are unpaid may be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.

• Normal consultation charges apply to Virtual or Phone Consultations.

• Newly enrolled patients may require a double appointment for their first visit. A new patient will apply.

• Two hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.

• Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.

• If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.

• If not paid in full an additional $10.00 fee will be charged for all age groups.

Thanks for your understanding.

The Doctors App is now live - download today!

Book and manage appointments quickly
Request repeat prescriptions - please note, this may not include newly prescribed medications
View lab test results
A summary of your health information
Passcode, touch/facial recognition – no more forgetting your username and password!

It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code

Description automatically generated

Select ‘create account’ and enter our special invite code: REDB
Enter your details – these must match what your practice holds on file

While The Doctors App is best experienced on your phone/tablet, it can also be accessed on your computer. You can use the above invite code to create an account online.

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 09 427 9130 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Click here for details.

Consults
Many consults are virtual (phone or video), with some in person. Phone 09 427 9130 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

Choice of appointments and how to book them

In Person

Video

Phone

Enrol With Us

We warmly welcome new patients

When you enrol with us, some of the benefits include:

Reminders and recalls for important health management
Pay less to see the doctor than non-enrolled patients
Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
There is more information here about why it’s great to be enrolled

Enrolling with us means you understand and accept our standard terms and conditions

Enrol Online

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification:

Enrol Here Online

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online form. For each person enrolling, simply print and complete: the Enrolment Form, an Adult or Child Medical Questionnaire and email all files to reception@rb.thedoctors.co.nz including a copy of your suitable identification:

Not enrolled but need an appointment?

Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled at our practice.

Online Patient Portal

The Doctors App is now live - download today!

Book and manage appointments quickly
Request repeat prescriptions
View lab test results
A summary of your health information
Great way to connect with us, your general practice team
Passcode, touch/facial recognition – no more forgetting your username and password!

It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code

Description automatically generated

Select ‘create account’ and enter our special invite code: REDB
Enter your details – these must match what your practice holds on file

While The Doctors is best experienced on the app, it can also be accessed online. You can use the above invite code to create an account online.

Our Services

GP Appointments

Repeat Prescriptions

THE DOCTORS APP: You can request your repeat prescription through The Doctors App on your phone.

PHONE: You can phone and leave a message on our nurse line for a repeat prescription. Please allow a minimum of 48 hours from time of payment for processing your prescription to the pharmacy. Please be very clear when leaving a message, and leave the following information;

* Clearly state your full name

* Date of Birth

* Phone number

* Medications required

* Which pharmacy you would like it to be sent to

Repeat prescriptions will only be done for medications previously prescribed by one of our doctors. Please note, some medications you will not be able to get a repeat prescription for without seeing your doctor first.

If you leave a message for a prescription, the nurse will only contact you if there is an issue with the script.

Please note - A prescription fee will be charged to all scripts done outside of a consultation.

Well Being Support

Men's Health Checks

Long Term Condition Care

Minor Surgery

Flu Vaccine

Book your flu vaccination through the patient portal, using the online form to request an appointment or phoning us on 09 427 9130

Flu Vaccine - Patient Portal

Request Flu Vaccine Booking

Travel Vaccines

ECG

Liquid Nitrogen

Hours

Christmas Hours 2024

We will be open over the Christmas New Year break with reduced hours for booked appointments.

We will be closed December 25th-27th 2024 & January 1st, 2nd & 3rd 2025

We will be open December 30th-31st 8am-5pm

Normal hours will resume 6th January 2024

PRESCRIPTION REQUESTS WILL BE TAKEN UP TO 12PM FRIDAY 20TH AND WILL RESUME MONDAY 6TH JANUARY 2025

Please speak to our friendly team of nurses to ensure you have enough medication over this very busy period.

If you have a medical emergency, please call 111.

GP Services Hours

Mondays to Fridays: 8am - 5pm

Closed weekends and public holidays

Patient Fees

Enrolled Patient Fees

Age - Years	No CSC	With CSC
0-13	FREE	FREE
14-17	$ 52.00	$13.00
18+	$ 72.00	$19.50

New patient consult	$105.00	$39.00
Nurse consults	$ 40.00

Read our Standard Payment Terms and Conditions here.

All consultations and services must be paid for at the time of a patient's appointment. Any appointment cancellations less than 2 hours of the scheduled time will incur the full consult charge.

All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.

ACC Enrolled Patient Fees

Age	Doctor - Standard	Doctor - With CSC
0 - 13 years	FREE	FREE
14 - 17 years	$52.00	$13.00
18 + years	$72.00	$19.50

Age	Nurse - Standard	Nurse - With CSC
0 - 13 years	FREE	FREE
14 - 17 years	$40.00	$13.00
18+ years	$40.00	$19.50

All consultations and services must be paid for at the time of a patient's appointment. Any appointment cancellations less than 2 hours of the scheduled time will incur the full consult charge.

Read our Standard Payment Terms and Conditions here.

Repeat Prescription Fees (For Enrolled Patients Only)

If you are not enrolled at The Doctors Red Beach, please contact your usual GP for a repeat prescription.

All medication is checked by your doctor prior to being released. Clinical reviews of your medications are essential and in the best interests of your health.

Standard Service - Allow up to 3 Working Days once payment has been received

Age - Years	Standard - 3 Working Days Short
Under 14	FREE $10.00
Under 14 (with CSC)	FREE $10.00
14+ (no CSC)	$30.00 $10.00
14+ (with CSC)	$19.00 $10.00

Prescriptions requested after 12pm on a Friday WILL NOT be available until the following week.

Please note - A Prescription fee is charged for all scripts done outside of a consultation

Read our Standard Payment Terms and Conditions here.

Blood Pressure Check

Performed by the Practice Nurse

PRICE - $20.00

Read our Standard Payment Terms and Conditions here.

Diabetes Support

We offer a service to support pre and existing diabetics.

Currently we have funding for diabetes support, so while we have access to this there will be no charge.

Read our Standard Payment Terms and Conditions here.

Smears / Cervical Screening - Doctor

If you are also needing a consultation, please book a double appointment - Consultation fee is additional to the procedure.

PRICE - $82

Read our Standard Payment Terms and Conditions here.

Smears / Cervical Screening - Nurse

You can request a nurse to complete your smear or Cervical Screening swab.

PRICE - from $40

Read our Standard Payment Terms and Conditions here.

Driver License Medicals

Drivers licence medicals involves an appointment with both the nurse then the doctor.

PRICE - $130 (CSC $110)

Read our Standard Payment Terms and Conditions here.

Additional GP Services

+ Paperwork / Simple Medical Certificates / Referrals: $ 40 minimum charge (time-based invoicing)

+ Email / Portal Message: $40 minimum charge (time based invoicing)

Read our Standard Payment Terms and Conditions here.

Depo Provera

At a time, suitable to you.

PRICE - $30.00

Read our Standard Payment Terms and Conditions here.

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

Payment is due the day of consultation or service - prior to your appointment.
Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
Medical consumables will be charged separately.
Weekends, afterhours and public holidays will incur additional fees
Accounts may only be set up with the approval of the Medical Centre Manager.
Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
Normal consultation charges apply to Virtual or Phone Consultations.
Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
If not paid in full an additional $10.00 fee will be charged for all age groups

Pay Online

Patient Fees on our website are effective from the 02nd of July 2024. We understand that unforeseen circumstances can arise, leading to delays in payment. If you anticipate any difficulties in meeting your payment obligations, we encourage you to discuss this on the day with our reception team or reach out to accounts@rb.thedoctors.co.nz or call us on 09 427 9130 as soon as possible.

We offer different payment methods:

Medeor Pay by Link - This is a secure online payment option. The clinic sends you a link which allows you to have full visibility of all your unpaid invoices and you can choose to pay the full outstanding amount or make a part payment. Please note each link is valid for 21 days or until any changes have been made to your account.

Pay Online via Direct Credit - To make a payment to an account, please use the patients first and last name as reference. Our bank account number is: 02 0108 0416569 01 (note end digits are 01 NOT 00).

Cash and EFTPOS - We accept cash and EFTPOS payments in the clinic. All credit card and PayWave transactions will ensure a 2.7 % surcharge per transaction.

Late Payment Fee & Administration Fee

To ensure the smooth processing of our services and to encourage timely payments, we have introduced the following changes to our payment policies, effective from the 25th August 2023.

Late Payment Fee - A late payment fee of $10.00 will be applied to accounts that has not been paid in full on the day of service or consultation. The late payment fee will be removed if full payment has been made within 5 working days from the service or consultation date. This fee is designed to reflect the additional administrative costs associated with handling overdue payments.

Administration Fee - Furthermore, if your account remains unpaid for more than 30 days for any service provided, an additional Administration Fee of $10.00 will be charged.

We encourage you to make your payments on the day of service to avoid incurring additional fees.

Our GP Team

Manage

Dr Nipa Dani

Dr Nipa Dani

Please help us welcome our new doctor who will be starting with us from the 4th November 2024

Our newest staff member - Dr Nipa Dani

Dr Dani is U.S. trained/ board certified Family Medicine physician with extensive experience in primary care with interests in geriatric care. She did her medical school training in India and is fluent in English, Gujarati, and Hindi. When not working, Nipa likes spending time with her family and enjoy traveling, reading and baking.
Dr Ivan Lau

Dr Ivan Lau

Dr Ivan works at our GP clinic on Mondays to Fridays.

Ivan obtained his medical degree in the National University of Singapore in the year 1999. He has since practised family medicine in the community for the last 25 years. While predominantly serving patients in Singapore, Ivan had spent 3 years in Shanghai, China, as a GP doctor in an international hospital group. His areas of GP interest include paediatrics, geriatrics and mental health.

Outside clinical work, Ivan loves doing medical missions and interacting with local communities in developing countries. He does regular trips to Nepal and Cambodia to assist with rural health. He is now based in Auckland together with his family.
Dr Navya Cherukuri

Dr Navya Cherukuri

General Practitioner (MB ChB)

Dr Navya Cherukuri works predominantly in our GP Clinic on Tuesdays, Thursdays and Fridays, and also in our Urgent Care Clinic from time to time.

Navya graduated from the University of Auckland in 2012. She started training in general practice in 2017 and is currently working towards her GP Fellowship. Navya has a particular interest in women's and paediatric health and minor surgical procedures.

Navya was born in India and moved to New Zealand from the Middle East when she was ten years old. She has lived on the North Shore since then and absolutely loves it! Navya speaks Telugu and a little Hindi. In her spare time, she enjoys reading, hiking and spending time with friends and family.

General Enquiries and Feedback

We welcome your feedback and always strive to provide the best care and advice. Please let us know by completing the patient feedback and General Enquiries form below.

(Please do not send clinical queries via this form. To book an appointment or request a prescription please log in to the online portal or phone reception)
Type of enquiry

General Enquiry Feedback
Patient Full Name
Email
Mobile
Region
Practice
Practice Email
Message/Feedback
Captcha
Important to know
- Green Cross Health and The Doctors medical centres follow this feedback management process in accordance with guidelines set by the Health and Disability Commissioner
- If your feedback is sensitive or involves medical centre management, please contact Green Cross Health by emailing feedback.medical@greencrosshealth.co.nz
- You can ask for help and advice from The NZ Advocacy service. The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers and agencies.
- If you have concerns you are welcome to contact the Health and Disability Commission (HDC) about our service. Anyone can use this service, including the person who received the care, a family member or friend of the person who received the care, or a health or disability service provider or concerned person.
- If you feel your privacy has been breached involving your own or other people's personal information, you can complain to the Privacy Commission

Latest News

Online Laboratory Orders at The Doctors Red Beach

eOrder is the new way to send your laboratory test request to the lab. The order is transmitted securely, direct to the laboratory.

What does this mean for you as a patient?

The order cannot be lost.
You can still go to any Labtests, and the staff will be able to look up the order.
No need to phone the practice for reprints or faxes.
You can request a copy of the form if you prefer, but it is not necessary.
Doctors can track the progress of your order as it goes through the laboratory.

Please note: you will only be contacted if your results are abnormal. If you are still concerned or would like to discuss your results, please make an appointment with the doctor.

Nurse Phones

Our nurse team is often inundated with calls and messages and they do their very best to respond to everyone's requests as quickly as possible. A few points to note:

The nurses are often dealing with patients in the practice and won't necessarily see your message straight away
If your request is urgent, please speak to the reception desk, or if you have a health emergency dial 111 and request an ambulance
If you call in the morning, you should receive a call back before the end of the day, if you call after 12pm, it may be the next morning.
Prescriptions can be ordered through our online portal, The Doctors App or by transferring to the nurse line (press one after listening to options)
If you order a prescription after 2pm on a Friday, this will not be seen until the Monday morning for processing.
Results can be seen through The Doctors App so please join this secure online patient portal by bringing Photo ID to the reception Team or downloading the app from either the Apple Store or Google Play.

The Doctors Red Beach

Welcome to our Practice

New Terms and Conditions:

Choice of appointments and how to book them

Enrol With Us

We warmly welcome new patients

Enrol Online

Paper Enrolment

Not enrolled but need an appointment?

Online Patient Portal

The Doctors App is now live - download today!

Our Services

Hours

Christmas Hours 2024

If you have a medical emergency, please call 111.

GP Services Hours

Patient Fees

Pay Online

Our GP Team

Dr Nipa Dani

Dr Nipa Dani

Dr Ivan Lau

Dr Ivan Lau

Dr Navya Cherukuri

Dr Navya Cherukuri

General Enquiries and Feedback

Latest News

Online Laboratory Orders at The Doctors Red Beach

Nurse Phones

Book Appointment