The Doctors Welcome Bay

The Doctors Welcome Bay Medical Centre

Welcome to our practice 

At The Doctors Welcome Bay, the health and wellbeing of our patients are the top priority for our team. Custom built medical facilities are designed to support the delivery of a full range of health services and the highest standards of health care, tailored to each individual patient. We are proud to deliver great general practice health care and advice to the Welcome Bay community.

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test - we are providing these through our drive-thru service. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 07 928 0962 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Click here for details.

Consults
Many consults are virtual (phone or video), with some in person. Phone 07 928 0962 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

We warmly welcome new patients.

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrol Online

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. By enrolling with us you accept our Terms of Trade and the online form will guide you and you will need to upload suitable identification:  

Enrol Here Online

After the enrolment form please complete an online medical questionnaire before your first visit:

Adult Medical Form   Child (>16) Medical Form

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online form. For each person enrolling, simply print and complete:  the Enrolment Form, an Adult or Child Medical Questionnaire, read and accept our Our Terms of Trade and email all files to admin@welcomebayhealth.co.nz including a copy of your suitable identification

 

Not enrolled but need an appointment?

You can still get an appointment here even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • A summary of your health information
  • Great way to connect with us, your general practice team
  • Passcode, touch/facial recognition – no more forgetting your username and password!

Download The Doctors App

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

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  1. Select ‘create account’ and enter our special invite code: WELC
  2. Enter your details – these must match what your practice holds on file

While The Doctors is best experienced on the app, it can also be accessed online. You can use the above invite code to create an account online.

Our Services

  • Medical consultations
  • Minor surgery
  • Skin cancer checks
  • Women’s and Men’s health
  • Immunisations
  • Travel health information and vaccines
  • Total family care
 

Standard Hours

Monday - Friday 8am – 5pm for booked GP appointments
Closed weekends and public holidays 

After Hours

For after hours medical care, please call our number 07 576 7912 for advice. 
Or for walk-in care outside our hours phone 07 572 6800 and go to The Doctors Bayfair 42 Girven Rd, Mt Maunganui, open Monday - Friday 8am - 5.30pm and Saturday - Sunday 8am - 12pm. Closed public holidays.

Accident & Healthcare, 19 Second Ave, Tauranga, is open until 9pm phone 07 577 0010

If you have a medical emergency, call 111 

Patient Fees

Enrolled Patient Fees - Doctor

Age Standard CSC
0-13 years FREE FREE
14-17 years $43.00 $13.00
18+ years $53.00 $19.50

Prescriptions:
0-13 no charge, for controlled drugs $10.00
14+ years $25 (standard patients) or $16.50 (CSC).

Prices effective from 1 July 2023

Read our Standard Payment Terms and Conditions here

Enrolled Patient Fees - Nurse

Age Standard CSC
0-13 years FREE FREE
14-17 years $28.00 $13.00
18-24 years $28.00 $19.50
25-64 years $28.00 $19.50
65+ years $28.00 $19.50

 

Prices effective 1 July 2023

Read our Standard Payment Terms and Conditions here

Casual Fees - Doctor Only

Age Standard CSC
0-13 years $40.00 -
14-17 years $40.00 -
18+ years $90.00 $65.00

 

Prices effective 1 July 2023

Read our Standard Payment Terms and Conditions here

ACC Fees - Doctor Only

Enrolled

Age Standard CSC
0-13 years FREE FREE
14-17 years $30.00 $13.00
18+ years $45.00 $19.50

 

Casual

Age Standard CSC
0-13 years FREE FREE
14-17 years $40.00 $40.00
18+ years $55.00 $50.00

 

Prices effective 1 July 2023

Read our Standard Payment Terms and Conditions here

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Our Team

Mandeeps Manage  
  • Anne

    Anne

  • Michelle

    Michelle

  • Dr Chris Stewart

    Dr Chris Stewart

May Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Your Feedback

<span id="Contact-Us">Your Feedback</span>
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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online form direct to your medical centre

    2.  Or email our Clinical Advisory Team

    • If your feedback is of a sensitive nature or involves medical centre management*, please contact Green Cross Health directly by emailing feedback.medical@greencrosshealth.co.nz directly. You will receive an acknowledgement within 5 working days. 
    •  
    • *Please note, once we have contacted you, we will ask for your permission to share information with centre management to resolve your complaint and improve our services.

    3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry (Please do not send clinical queries via this form. You will need to book an appointment via the online portal or phone reception to book)

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