Welcome to our practice
Gain Health Centre provides general practice family healthcare. We believe in caring for our patients with compassion. We offer a range of services provided by our team of Doctors and Registered Nurses.
Need virtual after-hours care? We are partnered with Practice Plus - offering same day virtual after-hours GP appointments to suit you.
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Fees Increase 1 July 2024
We have increased our fees as of the 1 July 2024. This is due to the growing increase of costs and wanting to continue to provide our patients with the best service we can.
We acknowledge the struggles that many of our patients are facing during these challenging times. We do not want the fees increase to become a cost barrier for our patients therefore our administration team can help support you to set up an automatic payment option if you are not able to pay the fees in full on the day.
Please call the reception team on 04 5285 353 if you require assistance setting up an automatic payment.
Thank you for your understanding
Gain Health Centre
Repeat Prescriptions
Urgent Request
If you require your prescription urgently on the same day the request needs to be received before 12pm that day – there is an additional charge for this.
Prescription Time Frame
We aim to process your prescription request within a 48-hour weekday period. Please be aware you will usually need to see your GP every 12 months for a medication review so they can safely continue to prescribe.
Prepayment
Prepayment for repeat prescriptions is required prior to processing the prescription.
B12 Prescriptions
The government has made changes to the funding of the B12 vials. We are now able to order and hold stock of B12 vials onsite at Gain health centre again. This means you will no longer require a prescription from your GP.
The nurse consult fee for administering the B12 still applies.
Flu Vaccinations
The flu vaccine is available from 1 April each year. It’s recommended everyone over 6 months old gets a flu vaccination every year.
Funded influenza vaccinations are available for those who meet Pharmac’s eligibility criteria:
• pregnant people at any stage of pregnancy
• people aged 65 years and over
• people aged 6 months to under 65 years with eligible conditions
• children 4 years of age and under who have been hospitalised for respiratory illness or have a history of significant respiratory illness
• people aged 6 months to under 65 years with serious mental health and addiction conditions
Un-funded flu vaccines are available to everyone else for $36.00.
Please call Reception on 04 5285353 to book your flu vaccine appointment at Gain Health Centre. Flu Vaccines are available from 2nd of April
WALK IN CONSULTATIONS (Gain Health does not have a Walk-In clinic)
In order to adequately cover the increased costs of unforeseen walk-ins, the cost to patients for walk-in consultations will be the normal consultation fee (enrolled or casual) plus an additional $20.00.
To clarify, a walk-in is when there is no booked appointment - the patient has just walked in. This is not for an appointment that has been told to come in following a triage call.
Please note there is no walk-in fee for patients aged 13 years or under.
Due to high call volumes requesting test results, we thought it would be best to provide all our patients with the following information:
How long will it take to get a result?
If tests are requested by a GP from Gain Health Centre most results come back to the practice in 1 or 2 days; some can take 3-4 weeks. Results will be reviewed by the health professional who requested the test as soon as possible after they have been received.
If your tests have been requested by a clinician outside of Gain Health Centre, please follow up with the requesting clinician.
How will I find out my results?
If the test is abnormal or any further action is needed, your doctor or nurse will contact you by phone, or text. Please provide us with your latest contact details (you can check this with reception).
All normal and stable results will be available on Manage My Health once reviewed and filed by the GP. As a safety net we advise you to check Manage My Health to ensure your results have come through. We do not routinely contact patients to advise of normal or stable results.
If you would like to discuss your results with your doctor please book a follow up appointment. A normal GP charge will apply.
Toe Nail Wedge Resection
Dr Andrew Dunn is available for Toe Nail Wedge Resection procedures for registered and casual patients.
Initial appointment -
Registered Patient - Usual GP appointment charge
Casual patient - $75.00
Toe Nail Wedge Resection Procedure -
All Patients - $325.00
Dr Elke Chantelau
Dr Chantelau is now offering Women's Health and Skin Clinics. To read more about this please click here
Health Improvement Practitioner
Kaz is our Health Improvement Practitioner she can help you with mental, emotional and physical health issues. For more information please click here
DNA (did not attend) charges
We have had a number of queries recently about DNA charges. These are charges that are applied when a booked appointment is not attended, or in the case of a phone consult when the clinician has been unable to contact the patient.
Due to the high demand for appointments and the value of our clinicians time it is necessary to charge for any missed appointments. Non attendance of booked appointments can result in other patients not being able to be seen in a timely manner.
We do send out a text message 24 hours before your appointment time so that you have plenty of opportunity to cancel your appointment. The DNA charge will NOT be removed.
Thankyou for your understanding.
Here are some tips on making the most of your doctor appointment. Click here to learn more.