Gain Health Centre

Gain Health Centre

Welcome to our practice

Gain Health Centre provides general practice family healthcare. We believe in caring for our patients with compassion. We offer a range of services provided by our team of Doctors and Registered Nurses. 

Need virtual after-hours care? We are partnered with Practice Plus - offering same day virtual after-hours GP appointments to suit you. 

Visit their website:

Dr Elke Chantelau

Dr Chantelau is now offering Women's Health and Skin Clinics. To read more about this please click here

Health Improvement Practitioner

Kaz is our Health Improvement Practitioner she can help you with mental, emotional and physical health issues. For more information please click here

DNA (did not attend) charges

We have had a number of queries recently about DNA charges. These are charges that are applied when a booked appointment is not attended, or in the case of a phone consult when the clinician has been unable to contact the patient.

Due to the high demand for appointments and the value of our clinicians time it is necessary to charge for any missed appointments. Non attendance of booked appointments can result in other patients not being able to be seen in a timely manner.

 We do send out a text message 24 hours before your appointment time so that you have plenty of opportunity to cancel your appointment. The DNA charge will NOT be removed.

Thankyou for your understanding.

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 04 528 5353 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Click here for details.

Many consults are virtual (phone or video), with some in person. Phone 04 528 5353 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

Choice of appointments and how to book them

In Person

We are currently running a waitlist for patients who wish to Enrol.

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled


Our Services

Our Core Services

  • ACC
  • Advanced Care Planning
  • Babies
  • Cardiovascular Risk
  • Cold and Flu
  • Contraception
  • Diabetes
  • Joint Injections
  • Long Term Conditions
  • Medicals
  • Men's Health
  • Mental Health
  • Quit Smoking
  • Sexual Health & STI's
  • Smears
  • Women's Health
  • IUD and Pipelle Clinic
  • Skin Clinic

Health Improvement Practitioner

Health Improvement Practitioners are registered health professionals who can teach you strategies to manage mental, emotional, and physical health problems and collaborate with you to make a plan that will enhance your wellbeing and quality of life. Find out more here.

Health Coach

Health Coaches can walk alongside you to help gain knowledge, skills, and confidence to help you reach your health goals. Find out more here.

Gain Health Centre Late Payment Fee

An administration fee of $10.00 will be added to accounts not paid on the day. This fee will be removed if the account is paid within 5 days of the invoice date.

If you are unable to pay your account on the day please speak to one of our reception staff. We are happy to discuss alternative ways of managing your account. Setting up regular payments can be a very useful way of keeping on top of your account.

Gain Health Centre Credit Card Payments

As of 7 August 2023 there will be a 2% surcharge on all credit card payments.


All referrals will incur an addition charge. 

Gain Health Centre Fee Increase

We have increased our fees as of 1 July 2023. This is due to the growing increase of costs and wanting to continue to provide our patients with the best service we can. 

We acknowledge the struggles that many of our patients are facing during these challenging times. We do not want the fees increase to become a cost barrier for our patients therefore our administration team can help support you to set up an automatic payment option if you are not able to pay the fees in full on the day.

Please call the reception team on 04 5285353 if you require assistance setting up an automatic payment.

Thankyou for your understanding.

Manage My Health

Patient messaging via Manage My Health has been suspended due to high work volume and low resources.

Please note prescriptions can still be ordered via Mange My Health.

Elke’s women’s and skin check clinics

You may already know that Dr Elke Chantelau retired from being the regular GP for her more than 1000 loyal patients at the end of February. However, Elke is not disappearing completely, and will return to provide specific services for you from March onwards.

This includes appointments dedicated to women’s health, including topics such as:

  1. contraception
  2. sexual health
  3. cervical screening
  4. menopause

Elke will also provide IUD and Mirena insertions for which she is currently completing her training with a gynaecologist. Appointments will be available fortnightly on Friday afternoons.

Standard Hours

Monday 8:30am – 5:30pm
Tuesday 8:30am - 6:30pm
Wednesday 7:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm
Closed weekends and public holidays

After Hours

If you need medical attention outside these hours please phone 04 567 5345 or go to Lower Hutt After Hours Medical Centre, 729 High Street, Lower Hutt. They are open from Monday - Friday 5:30pm - 10pm and Saturday - Sunday 8am - 10pm. 

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees

Age Standard CSC
0-13 years FREE FREE
14-17 years $46.00 $13.00
18-24 years $57.50 $19.50
25-64 years $65.00 $19.50
65+ years $57.50 $19.50

Read our Standard Payment Terms and Conditions here

Nurse Consultation Fees

NON CSC Holder    
Ordinary Consult $40.00  
Short Consult $25.00  
Casual Nurse Consult (NCAS) $49.50  

CSC Holder
Ordinary Consult                       $16.00  
Ordinary Consult $16.00  

Read our Standard Payment Terms and Conditions here

Repeat Prescription Fees

        48 hours  same day            
Adult with CSC Card       $19.50      $26.00             
Adult without CSC Card       $30.00      $36.50            
Child 14-17 years with CSC Card       $13.00      $19.50            
Child 14-17 years       $20.50      $27.00             
Child under 14 years       $FREE            


Read our Standard Payment Terms and Conditions here

Service Fees

  Punch Biopsy                      $150.00

Minor Surgery $400.00 Base fee, may incur extra fee if additional material required + items if extra
ECG $60.00  
Liquid Nitrogen $30.00  
Pharmacists Consultation $65.00  
Referral Letter $35.00  
Forms $35.00-$143.75 Completion of forms without consultation
BP Monitor Hire $36.50  
Drivers Licence Medical $110.00  
IUD Insertion Registered patient $180.00  
Pipelle $200.00  

Read our Standard Payment Terms and Conditions here

Casual Patient Fees

Our casual fee rate is $85.00

Overseas Visitor Fee $190.00


Read our Standard Payment Terms and Conditions here

ACC Fees

Age Standard CSC              Casual
0-13 years FREE FREE            $34.50
14-17 years $46.00 $13.00           $69.00
18-24 years $57.50 $19.50           $98.00
25-64 years $65.00 $19.50           $98.00
65+ years $57.50 $19.50           $98.00

Read our Standard Payment Terms and Conditions here 

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free services and subsidised services (where patients pay a fee to cover some of the costs). We will always try to ensure all our patients benefit from any funded services that they are eligible for.

Providing health care services and running a medical centre comes at a cost, including wages, building costs and medical supplies. Some services and fees, while subsidised, are in place to cover these costs.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia as these countries have reciprocal agreements with New Zealand.

Ask our reception team if you think you may be entitled to a funded service for your visit.

Useful Information About Fees at The Doctors

General Practice Services

  • Payment is due at time of consultation. Non-payment on the day will incur a $10 late-payment fee.

  • All casual and non-enrolled patients are required to pay in full prior to their appointment.

  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.

  • Medical consumables will be charged separately.

  • Weekends, afterhours and public holidays will incur additional fees

  • Accounts that are unpaid may be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.

  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.

  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.

  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.

  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.

Urgent Care Services

  • Payment is required prior to your consultation. Fees may vary due to the time taken and materials used.

  • Medical consumables will be charged separately.

  • Weekends, afterhours and public holidays will incur additional fees.

  • Accounts that are unpaid may be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.

Our Team

Mandeeps Manage  
  • Receptionist Rene Aoina

    Receptionist Rene Aoina


  • Nurse Lead Hannah Bradley

    Nurse Lead Hannah Bradley


  • Health Improvement Practitioner Kaz Ng

    Health Improvement Practitioner Kaz Ng


  • Receptionist Donna Walls

    Receptionist Donna Walls


  • Practice Manager Anna Guest

    Practice Manager Anna Guest


  • Administrator Tracey Wyatt

    Administrator Tracey Wyatt


  • Receptionist Penny Donohue

    Receptionist Penny Donohue


  • Receptionist Moira Balloch

    Receptionist Moira Balloch


  • Nurse Izzy Hardwick

    Nurse Izzy Hardwick


  • Clinical Pharmacist Prescriber Kerry Muller

    Clinical Pharmacist Prescriber Kerry Muller


  • Dr Jessica Handley

    Dr Jessica Handley

    Dr Jessica Handley is our newest GP in the team and she came to us as a fully specialised General Practitioner from the UK.  She particularly enjoys paediatrics, acute primary care and making relationships with her patients.  Outside of work she is interested in the arts, and baking and is a Girl Guide Leader.

  • GP Lead Dr Imogen Robertson

    GP Lead Dr Imogen Robertson

  • Dr Andrew Dunn

    Dr Andrew Dunn

    Dr Andrew Dunn joined Gain Health Centre in 2016 after his long-term service in the New Zealand Defence Force.  He has particular interests in travel medicine and minor surgery.  In addition to his clinical work, he also works for Medic Alert and the Medical Council.  Outside of work, he enjoys outdoor pursuits (tramping and fishing) and spending time with his family.

  • Receptionist Cyndy Hauwaho

    Receptionist Cyndy Hauwaho


  • Nurse Katrina Blyth

    Nurse Katrina Blyth


  • Health Care Assistant Ada Suarez

    Health Care Assistant Ada Suarez


  • Health Coach Antonio Pilitati

    Health Coach Antonio Pilitati


  • Nurse Jane Morris

    Nurse Jane Morris


Latest News

Your Feedback

<span id="Contact-Us">Your Feedback</span>
  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online form direct to your medical centre

    2.  Or email our Clinical Advisory Team

    • If your feedback is of a sensitive nature or involves medical centre management*, please contact Green Cross Health directly by emailing directly. You will receive an acknowledgement within 5 working days. 
    • *Please note, once we have contacted you, we will ask for your permission to share information with centre management to resolve your complaint and improve our services.

    3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry (Please do not send clinical queries via this form. You will need to book an appointment via the online portal or phone reception to book)