The Doctors Muritai

Muritai Health Centre

Welcome to our practice

Welcome to The Doctors Muritai. We're part of a larger network of medical centres that are committed to providing the best health care and advice to our communities. We are unified by our values, they are central to how we support our staff and each other and how we run our practices. 

Please note that currently there are no GP's on site Wednesday and Thursday afternoons. 

In the event of an Emergency or after hours please go to Hutt Hospital ED or the Lower Hutt After Hours Medical Centre. 

Thanks  for your understanding.

Need virtual after-hours care? We are partnered with Practice Plus - offering same day virtual after-hours GP appointments to suit you. 

Visit their website:

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 04 562 7606 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Click here for details.

Consults
Many consults are virtual (phone or video), with some in person. Phone 04 562 7606 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

Choice of appointments and how to book them

 
In Person
 
Phone

Enrol With Us

Enrolments are currently closed due to limited staff capacity. We will accept enrolments again as soon as we can.

 

Online Patient Portal

The Doctors App is now live - download today!

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • A summary of your health information
  • Great way to connect with us, your general practice team
  • Passcode, touch/facial recognition – no more forgetting your username and password!

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

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  1. Select ‘create account’ and enter our special invite code: MUSS
  2. Enter your details – these must match what your practice holds on file

While The Doctors is best experienced on the app, it can also be accessed online. You can use the above invite code to create an account online.

Our Services

Our Core Services

  • Women's Health
  • Men's Health
  • Youth Health
  • Mental Health
  • Minor Surgery
  • Immunisations

Flu Vaccinations

Book your flu vaccination through the patient portal, using the online form to request an appointment or phoning us on 04 562 7606

Flu Vaccine - Patient Portal

Request Flu Vaccine Booking

Standard Hours

Monday - Friday 8:30am – 5pm for booked GP appointments
Closed weekends and public holidays

After Hours

If you need medical attention outside these hours please phone 04 567 5345 or go to Lower Hutt After Hours Medical Centre, 729 High Street, Lower Hutt. They are open from Monday - Friday 5:30pm - 10pm and Saturday - Sunday 8am - 10pm. 

Or if you want a virtual appointment, you can book a video consult through Practice Plus - available weekdays 5pm - 10pm and weekends & public holidays 8am - 8pm.



If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees - Doctor

Age Standard CSC
0-13 years FREE FREE
14-17 years $49.50 $13.00
18-24 years $60.50 $19.50
25-64 years $60.50 $19.50
65+ years $55.00 $19.50

Above prices are all for consults with a Doctor. 

For face to face consultations with a nurse or doctor, payment is requested on the day. We will send you an invoice via text or email for phone consultations.

Prices effective 1 July 2023

Read our Standard Payment Terms and Conditions here

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

Prescriptions

  Standard CSC
Repeat prescriptions $27.50 $27.50
Same day prescriptions $38.50 $35.50

CSC - Community Services Card. 

Read our Standard Payment Terms and Conditions here.

 

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

For face to face consultations with a nurse or doctor, payment is requested on the day. We will send you an invoice via text or email for phone consultations.

An administration fee of $10 will be added to accounts not paid on the day. This fee will be removed if the account is paid within 5 days of invoice date.

We are happy to discuss alternative ways of managing your account. Setting up regular payments can be a very useful way of keeping on top of your account.

Long-term overdue accounts may be referred to a debt collection agency which will incur debt collection fees.

Due to rising costs we have had to add a 2.7% Credit card/PayWave surcharge to transactions. 

If you wish to avoid this fee please use a DEBIT or EFTPOS Card. 

Pre-payment Policy

The Doctors Medical Centres are implementing a new policy where patients will be required to pay fees in advance of an appointment, with your doctor or one of our clinical team.

Prepaid consultations allow us to streamline our check-in process, minimise wait times, and ensure that you receive prompt attention from our team and your GP.

On the day of your appointment when you first arrive at the practice, you will be asked to pay for the initial consultation fee. In the event of a script or phone consult this will also need to be pre-paid.

You may not need to wait when your appointment is over and you can simply leave the practice, avoiding any delay while waiting to make payment.  This is a change for all our patients.

 

Latest News

Your Feedback

<span id="Contact-Us">Your Feedback</span>
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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online form direct to your medical centre

    2.  Or email our Clinical Advisory Team

    • If your feedback is of a sensitive nature or involves medical centre management*, please contact Green Cross Health directly by emailing feedback.medical@greencrosshealth.co.nz directly. You will receive an acknowledgement within 5 working days. 
    •  
    • *Please note, once we have contacted you, we will ask for your permission to share information with centre management to resolve your complaint and improve our services.

    3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry (Please do not send clinical queries via this form. You will need to book an appointment via the online portal or phone reception to book)

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