The Doctors Huapai

 

The Doctors Huapai Medical Centre

We are now taking new enrolments! 

Welcome to our practice 

Exciting news from our Waimauku practice!

In response to patient feedback, we’re trialling a new same-day acute clinic  — designed to better support you and your whānau when acute health issues arise.

The trial clinic will be operating daily from Monday 5th May and is available by appointment only for sudden onset concerns such as respiratory issues and infections, high fever, pain management, suspected fractures or sprains, and new ACC cases.
The clinic will be staffed by our regular GPs and our new Nurse Practitioner, and we'll aim to see you within an hour of your booking.
To book an appointment for same-day acute care, please call us on 09 411 8094.

Please note:

  • Standard appointment fees apply
  • These are shorter appointments for one acute issue only
  • This clinic is not suitable for long-term condition management, medication reviews, repeat prescriptions, or admin requests
  • For serious health concerns, please visit your nearest A&E. If it's an emergency, call 111.

Thank you for your support as we trial this new service.

About Us 

We are a well established family general medical practice in the Waimauku community with the same excellent team of dedicated GPs and practice nurses. It is our aim to provide quality individual and family health care, with a focus on the importance of a strong relationship between patient and healthcare provider. We are part of a family of practices including Waimauku and The Doctors Huapai medical centre in the next town. We are also proud to be Cornerstone and Foundation Accredited.

Consultations are by appointment only and we appreciate your understanding that as a rural practice, sometimes there are delays due to urgent medical need or emergencies. In addition to standard services we also offer driving medicals, family planning and pregnancy, sexual health, and pharmacy.  The Waimauku Village Pharmacy, owned and operated by Robbie Hannon, employs a skilled group of pharmacists and technicians to give advice and dispense medication Monday to Friday. 

We’d like to address the current challenges we are facing at The Doctors Waimauku & Huapai.

As with many other practices in New Zealand's primary health sector, recruitment is a challenge due to a nationwide GP shortage and the growing gap between government funding for primary care and the actual cost of delivering high-quality health services. Rest assured, we are working hard to recruit clinical staff to the practice. This time of year can put additional strain on healthcare services, with the flu season in full swing and Covid still present. Please know that we are actively working to find solutions that will help us offer more timely and urgent appointments.

The health and the wellbeing of our community is our top priority, and we deeply understand and empathise with any frustrations you may have experienced. We are committed to improving the situation and appreciate your patience and understanding during this time.

If you would like an appointment sooner than we can currently offer, we have a great team of experienced GPs available for phone and video consultations, via The Doctors Online. While these are casual appointments and are charged at casual rates, they can help with most medical issues that you might see your regular GP for. Appointments are usually available within 24 hours. Before you book, check our FAQs to make sure your health concerns are suitable for an online appointment - Book Here.

Thank you for your continued support and trust in our practice.

We are currently closed for new enrolments.

Unfortunately, we are unable to take on new patients, and do apologise for any inconvenience this may cause. Your healthcare is our highest priority, and we will reopen enrolments when we are able to. Thank you for understanding.

If you need to speak to a GP, we can offer you an online consultation, usually on the same day. With The Doctors Online, you can book a casual appointment and connect with a doctor via phone or video call. Before you book, check our FAQs to make sure your health concerns are suitable for an online appointment - Book Here

We are taking bookings for flu vaccines. It’s free for people who meet the eligibility criteria. You can still get a flu vaccine if you’re not eligible for a funded one, for a small fee. 

Please call us at 09 412 9133 to book a flu vaccine.

Covid-19 Tests & Results
Testing demand is extremely high so we are currently only offering Covid-19 tests to our enrolled patients. If you are enrolled and you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 09 412 9133 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Click here for details.

Consults
Many consults are virtual (phone or video), with some in person. Phone 09 412 9133 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

Choice of appointments and how to book them

 
In Person
 
 
 
Phone

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

We are currently closed for new enrolments.

Unfortunately, we are unable to take on new patients, and do apologise for any inconvenience this may cause. Your healthcare is our highest priority, and we will reopen enrolments when we are able to. Thank you for understanding.

If you need to speak to a GP, we can offer you an online consultation, usually on the same day. With The Doctors Online, you can book a casual appointment and connect with a doctor via phone or video call. Before you book, check our FAQs to make sure your health concerns are suitable for an online appointment - Book Here

 

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Health 365. Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 09 412 9133 to start your registration

Our Services

Our Services

  • General Health and Wellness
  • Minor Surgery
  • Immunisations
  • Womens Health
  • Chronic Disease Management

Repeat Prescriptions

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully.

We are happy to do phone scripts for medicines that patients are stable on. There is also the ability to request a repeat prescription for regular medication through our patient portal.

We prefer to see all patients within a 6 month time frame. We will not prescribe this way if more than a year has elapsed since a consultation has taken place. This is a medico-legal requirement. It may be necessary to come in for a consultation with the nurse or Doctor before a repeat script can be given.

In the event you have run out of necessary medication completely and if you are a known patient of ours and the Unichem Huapai Pharmacy, the Pharmacist can issue an 'emergency supply' for 7 days only. You must then ensure you contact us to initiate your repeat script.

  • Allow 2 business days for checking and issuing
  • It is preferable that scripts are paid for when ordered, to avoid a charge at the end of the month
  • We do not email scripts

Hours

<span id="Hours-and-fees"></span>Hours

Standard Hours

Monday - Friday: 8am - 5pm
Closed weekends 

After Hours

We have an after hours roster of local committed practices for our enrolled patients. We use The Ka Ora Telecare . Please phone the practice number 09 412 9133 for advice. Your call is answered by a registered nurse who will triage and if required the nurse will then call the local duty doctor. There are additional fees for out of hours consultations and home visits.

If you have a medical emergency, call 111

 

Patient Fees

Enrolled Patient Fees

Age Regular Fees CSC Fees
0 -13 years FREE FREE
14 – 17 years $50 $13.00
18 - 24 years $50 $19.50
25+ years  $67 $19.50
 
CSC - Community Services Card - for GP consults and ACC for enrolled patients
Standard nurse consultations $40.00
Saturday surcharge is an additional $22 for all patients. 
Overseas visitors to NZ will be charged $120. Payment for overseas visitors and casual patients is expected prior to consultation.
Payment is expected on the day of consultation unless other arrangements have been made.

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

Other Service Fees

Service                                                      Standard                                  
Repeat Prescription $30.00
Controlled Drug Prescription $20.00
Same Day Prescription $45.00
Blood pressure $22.00
ECG $47.00
Liquid nitrogen $30.00
Complex wound management/dressings                                  $60.00
Excision of skin lesions (multiple excisions at Doctors discretion)                                    $400.00
IUD insertion  $120.00
Jadelle insertion $150.00
Driving License Medical $130.00
Smear $50.00

 

Standard nurse consultations $40.00

A fee of $35 will be charged for all non attendance of appointments or cancellations made less than 2 hours before your appointment time.

Saturday surcharge is an additional $22 for all patients. 

Overseas visitors to NZ will be charged $110. Payment for overseas visitors and casual patients is expected prior to consultation.

Payment is expected on the day of consultation unless other arrangements have been made.

Effective 1 July 2024

Read our Standard Payment Terms and Conditions here.

 

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

 

Bank account  BNZ:  Waimauku Doctors Limited  02 0139 0066768 00 please use patient name as a reference.

Make a Payment

Our Team

Mandeeps Manage  

  • Nelene de Beer

    Nelene de Beer

  • Dr Charles Sanders

    Dr Charles Sanders

    BScHons MBChB MFamMed FRNZCGP

    Dr Charles Sanders trained at Stellenbosch University, South Africa. He came to New Zealand in 1996 with his family to work for The Doctors New Lynn.

    Diving medicine, minor surgery, geriatrics, wellness and healthy ageing are just some of his particular fields of interest.

    "The Doctors Huapai is a very friendly and family orientated medical centre," says Charles.

    In his spare time, Charles is kept very busy tending to his sheep on his family's lifestyle block.

  • Registered Nurse Rochelle Phillips

    Registered Nurse Rochelle Phillips

    Rochelle Phillips gained her Bachelor of Nursing degree from WINTEC in 2006 and has a post graduate certificate in advanced nursing.

    Rochelle has worked at Middlemore Hospital, White Cross Medical Centre and spent two years working in a private gynaecology clinic in London, England.  

    Rochelle is interested in women’s health, cardiovascular disease and is a Nurse Champion for diabetes and travel medicine.

    "I like the huge variety of my job from vaccinating a baby to carrying out a travel medicine consultation, to performing a diabetic assessment. We have time to follow up with our patients and it's really good having the support of our team and management," says Rochelle.

    Rochelle is very family oriented.  In her spare time she enjoys spending time with her son and watching movies.

     

  • Dr Heather McIntyre

    Dr Heather McIntyre

    MB ChB 1992 Auckland; MASBP 2000

    .

Latest News

<span id="Latest-news"></span> Latest News

Fighting the Winter Bugs

Click here for our latest newsletter and what is going on in our practice to meet your needs.

General Enquiries and Feedback

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  • We welcome your feedback and always strive to provide the best care and advice. Please let us know by completing the patient feedback and General Enquiries form below. 

    (Please do not send clinical queries via this form. To book an appointment or request a prescription please log in to the online portal or phone reception)

  • Important to know

    • Green Cross Health and The Doctors medical centres follow this feedback management process in accordance with guidelines set by the Health and Disability Commissioner
    • If your feedback is sensitive or involves medical centre management, please contact Green Cross Health by emailing feedback.medical@greencrosshealth.co.nz
    • You can ask for help and advice from The NZ Advocacy service. The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers and agencies.
    • If you have concerns you are welcome to contact the Health and Disability Commission (HDC) about our service. Anyone can use this service, including the person who received the care, a family member or friend of the person who received the care, or a health or disability service provider or concerned person.
    • If you feel your privacy has been breached involving your own or other people's personal information, you can complain to the Privacy Commission

     

09 412 9133

321-323 Main Road SH16
Huapai
Kumeu
Auckland 0891

info@hu.thedoctors.co.nz

Monday - Friday 8am - 5pm
Closed weekends and public holidays

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