The Doctors Huapai

The Doctors Huapai Medical Centre

Welcome to our practice

The Doctors Huapai is a well established family general medical practice. We warmly welcome our current patients and anyone interested in enrolling with us, to come and visit and have a chat with us. Our great team are here to help with a full range of general practice services for you and your family - GP/Nurse consults, ACC, accidents and injuries, minor surgery, immunisations, mens' and womens' health checks, and a travel clinic. It is our aim to provide quality individual and family health care, with a focus on the importance of a strong relationship between patient and healthcare provider. We are part of a family of practices with The Doctors Waimauku and The Doctors Silver Fern nearby in Waimauku. We are also proud to be Cornerstone Accredited.

Get your flu vaccine with us - if you're enrolled with us booking a flu vaccine is easy and best done through the patient portal – book now! Or you can request an appointment using our online form:

Request flu vaccine here

For more info read more here

Click here for more info on:

Covid-19 Tests & Results, Managing a Positive Result,
Covid-19 Vaccinations and Consults

Covid-19 Tests & Results
Testing demand is extremely high so we are currently only offering Covid-19 tests to our enrolled patients. If you are enrolled and you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 09 412 9133 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Click here for details.

Consults
Many consults are virtual (phone or video), with some in person. Phone 09 412 9133 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please scan in and wear a mask at all times.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

We warmly welcome new patients

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrol Online

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification:

Enrol Here Online

After the enrolment form please complete an online medical questionnaire before your first visit:

Adult Medical Form   Child (>16) Medical Form

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online form. For each person enrolling, simply print and complete:  the Enrolment Form, an Adult or Child Medical Questionnaire and email all files to [email protected] including a copy of your suitable identification

Not enrolled but need an appointment? 

You can still get an appointment even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment.  Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Health 365. Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 09 412 9133 to start your registration

Our Services

Our Services

  • General Health and Wellness
  • Minor Surgery
  • Immunisations
  • Womens Health
  • Chronic Disease Management

Pure Ultrasound

  • Pure Ultrasound:  Urgent and same week appointments available for ultrasound examinations including all musculoskeletal, general, small parts and vascular ultrasound scans. ACC and private consults. Available Tuesday and Friday.

Norwest Podiatry

Norwest Podiatry:  Procare podiatrist available for referrals and private consults. Available Monday to Friday.

MoleMap Clinic

MoleMap Clinics are held at The Doctors Huapai once per month. Please phone reception to book an appointment.

Repeat Prescriptions

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully.

We are happy to do phone scripts for medicines that patients are stable on. There is also the ability to request a repeat prescription for regular medication through our patient portal.

We prefer to see all patients within a 6 month time frame. We will not prescribe this way if more than a year has elapsed since a consultation has taken place. This is a medico-legal requirement. It may be necessary to come in for a consultation with the nurse or Doctor before a repeat script can be given.

In the event you have run out of necessary medication completely and if you are a known patient of ours and the Unichem Huapai Pharmacy, the Pharmacist can issue an 'emergency supply' for 7 days only. You must then ensure you contact us to initiate your repeat script.

  • Allow 24 hours for checking and issuing
  • It is preferable that scripts are paid for when ordered, to avoid a charge at the end of the month
  • Repeat prescriptions - $25 (same day requests incur an additional $10 surcharge)
  • We do not email scripts

Standard Hours

Monday - Friday: 8am - 5pm
Closed weekends 

After Hours

For after hours care please call (09) 412 9133 and you will be put through to the after hours nursing service for advice and told who the doctor on call is if needed.

If you have a medical emergency, call 111

 

Patient Fees

Enrolled Patient Fees

Age Regular Fees CSC Fees
0 -13 years FREE FREE
14 – 17 years $35 $13.00
18 - 24 years $35 $19.50
25+ years  $55 $19.50
 
CSC - Community Services Card - for GP consults and ACC for enrolled patients
Standard nurse consultations $30.00
Saturday surcharge is an additional $20 for all patients. 
Overseas visitors to NZ will be charged $100. Payment for overseas visitors and casual patients is expected prior to consultation.
Payment is expected on the day of consultation unless other arrangements have been made.
If you DNA (Did Not Attend) your appointment without first notifying us you may be charged for that appointment.

Effective 12 October 2020

Other Service Fees

Service Fee/CSC
Repeat Prescription $25/$19
Controlled Drug Prescription $15/$15
Blood pressure $10
Pregnancy test $10
Ear syringing (enrolled) $30
Ear syringing (casual) $50
ECG $40
Liquid nitrogen $25
Complex wound management / dressings $7 - 15
Excision of skin lesions (multiple excisions at Doctors discretion) $280
IUD insertion $80
Jadelle insertion $130

 

Standard nurse consultations $30.00
Saturday surcharge is an additional $20 for all patients. 
Overseas visitors to NZ will be charged $100. Payment for overseas visitors and casual patients is expected prior to consultation.
Payment is expected on the day of consultation unless other arrangements have been made.
If you DNA (Did Not Attend) your appointment without first notifying us you may be charged for that appointment.

Effective 19 August 2020

 

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

Mandeeps Manage  
  • Dr Jeroen De Naegel

    Dr Jeroen De Naegel

    Dr Jeroen De Naegel started with The Doctors Huapai in November 2019.

    More information to follow.

  • Dr Charles Sanders

    Dr Charles Sanders

    BScHons MBChB MFamMed FRNZCGP

    Dr Charles Sanders trained at Stellenbosch University, South Africa. He came to New Zealand in 1996 with his family to work for The Doctors New Lynn.

    Diving medicine, minor surgery, geriatrics, wellness and healthy ageing are just some of his particular fields of interest.

    "The Doctors Huapai is a very friendly and family orientated medical centre," says Charles.

    In his spare time, Charles is kept very busy tending to his sheep on his family's lifestyle block.

  • Registered Nurse Rochelle Phillips

    Registered Nurse Rochelle Phillips

    Rochelle Phillips gained her Bachelor of Nursing degree from WINTEC in 2006 and has a post graduate certificate in advanced nursing.

    Rochelle has worked at Middlemore Hospital, White Cross Medical Centre and spent two years working in a private gynaecology clinic in London, England.  

    Rochelle is interested in women’s health, cardiovascular disease and is a Nurse Champion for diabetes and travel medicine.

    "I like the huge variety of my job from vaccinating a baby to carrying out a travel medicine consultation, to performing a diabetic assessment. We have time to follow up with our patients and it's really good having the support of our team and management," says Rochelle.

    Rochelle is very family oriented.  In her spare time she enjoys spending time with her son and watching movies.

     

Latest News

February Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Your Feedback

<span id="Contact-Us">Your Feedback</span>
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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online form direct to your medical centre

    2.  Or email our Clinical Advisory Team

    • If your feedback is of a sensitive nature or involves medical centre management*, please contact Green Cross Health directly by emailing [email protected] directly. You will receive an acknowledgement within 5 working days. 
    •  
    • *Please note, once we have contacted you, we will ask for your permission to share information with centre management to resolve your complaint and improve our services.

    3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry

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