The Doctors Bayfair

The Doctors Bayfair Medical Centre

Welcome to our practice 

At The Doctors Bayfair, we work with you to make your future healthy and when health issues or accidents happen, we’re there to provide the care, advice and support you need. As your family doctor, we’ve designed our modern, well-equipped medical centre, located between Mt Maunganui and Papamoa. Our opening hours are for GP booked appointments and Acute Walk-in Care “no appointment necessary” services. Acute Walk-in Care is for enrolled or casual patients who experience sudden illness, accidents or injuries that do not appear to be life threatening but can’t wait until the next day.

Enrolling with us means you can visit either practice and access services 5 days a week Monday- Friday 8:00am-5:00pm **We have appointments available outside normal business hours on request** avoiding high casual rates for weekend and after-hour consults. Our patients receive a premium, professional standard of care from our experienced team of general practitioners, nurses, and reception team.  Each of our GPs bring a commitment to quality family health care with specialist interests ranging from child, womens and mens health, sports medicine, minor surgery, specialist ACC work and occupational health. We run an array of nurses clinics including; diabetes, immunisation, biopsies, healthy lifestyle, care plus, asthma and flu clinics. 

PLEASE NOTE Covid related appointments may incur a charge 

We are a Registered Provider for Immigration New Zealand - for more info and how to apply for an Immigration Medical click here

If you need urgent acute walk-in care outside of these hours, please go to: Accident & HealthCare, 19 Second Ave, Tauranga, phone 07 577 0010. They are open every day until 9pm
This is an acute walk-in clinic so you can visit when it suits you without an appointment for urgent medical care.

Construction for the new building for The Doctors Bayfair will commence on Monday 11th March 2024

We will be operating from our current location while construction is underway.
Our current carpark will be the construction site.
To access The Doctors Bayfair, you will need to turn off Grenada Street on to Zambuck Way and use the carpark behind our current building. This is marked in light blue on the map below.
The red dashed line is the path to follow to our current entrance. 

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
please visit https://bookmyvaccine.covid19.health.nz/ to book your Covid-19 vaccine

Consults
Many consults are virtual (phone or video), with some in person. Phone 07 572 6002 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times. PLEASE NOTE Covid related appointments may incur a charge  

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

We warmly welcome new patients

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrol Online

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification:  

Enrol Here Online

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online forms. For each person enrolling, simply print and complete:  the Enrolment Form, an Adult or Child Medical Questionnaire and email all files to the practice you wish to enroll with. reception.bayfair@baymed.co.nz or reception.papamoa@baymed.co.nz

  including a copy of your suitable identification: 

Not enrolled but need an appointment? 

Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled at our practice.

We have our walk in clinic Monday-Friday 8:00am-5:30pm at The Doctors Bayfair *please note extra charges will apply 

Online Patient Portal

The Doctors App is now live - download today!

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • A summary of your health information
  • Great way to connect with us, your general practice team
  • Passcode, touch/facial recognition – no more forgetting your username and password!

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code Description automatically generated

  1. Select ‘create account’ and enter our special invite code: BAPA
  2. Enter your details – these must match what your practice holds on file
While The Doctors is best experienced on the app, it can also be accessed online. You can use the above invite code to create an account online.

 

Our Services

Immigration

The Doctors Bayfair is approved by Immigration New Zealand to complete medicals for New Zealand visa applications. We are an eMedical enabled clinic. 

Please download the Immigration Email Pack. Complete and email back to us, along with a coloured copy of your passport and we will contact you with an appointment.

Immigration consults are by appointment only.

Immigration NZ require the removal of ALL clothing down to your underwear, please ensure you wear suitable underwear for the full body examination and advise staff if you would like a chaperone present during any stage of the medical process.

Skin Checks

We offer Comprehensive skin checks by our accredited skin cancer doctor to both enrolled and  non-enrolled patients, at reasonable rates. Take the first step to end skin cancer and Book in today!

 A skin check from top-to-toe can take from 15-30 minutes.

Make sure you tell the doctor of any spots or moles that are NEW, SORE, CHANGING or UNUSUAL.

Most people have made their moles by the time they are 40.  A new  mole after this age is more suspicious and the older you are the more suspicious a new mole is.

A dermatoscope will be used to check your lesions. This  specialist scope magnifies and enhances the lesions identified. Some lesions can be better felt than seen and some touching of the skin will be involved. 

If required , a close up photograph of a spot or mole will be taken, by doing this a mole can be monitored over time for any changes in appearance.

Early skin changes can instantly be treated by freezing them (cryotherapy with liquid nitrogen)  (this will incur an additional charge)

To test a spot or a mole the doctor will either take a small biopsy (sample) or completely excise (cut out) the spot of concern. 
After removal the lesion will be sent to the pathology lab for testing.  This will confirm the diagnosis and—in consultation with you—the best course of action with be discussed

Walk in Clinic

Walk-in Care “no appointment necessary” services is for enrolled and casual patients who experience sudden illness, accidents or injuries that do not appear to be life threatening but can’t wait until the next day.

Occupational Health

The Following checks are available as a part of our Pre Employment Medical Checks.

Lung Function (Spirometry)

BMI (Body Mass Index) 

Blood Pressure

Hearing 

Vision screening

Range of motion assessment

Hours

<span id="Hours-and-fees"></span>Hours

Holiday Hours

Closed all statuary holidays 

Standard Hours

Monday - Friday 8am - 5.00pm

Our opening hours are for GP booked appointments and walk-in care. We warmly welcome new patients to enrol with us. Closed all public holidays.

After Hours

If you need urgent walk-in care outside of these hours, please go to:
Accident & HealthCare, 19 Second Ave, Tauranga, phone 07 577 0010. Open every day until 9pm.

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees - Doctor

Age Standard CSC
0-13 years FREE FREE
14-17 years                  $50.00 $13.00
18-24 years $60.00 $19.50
25 - 64 years $60.00 $19.50
65+ years $60.00 $19.50
     

ACUTE WALK-IN SERVICES HAS AN ADDITIONAL CHARGE OF $20

Prescription request $28 (standard patients) or $17.00 (CSC). 
Urgent same day prescription request $35 (standard patients) or $17.00 (CSC). 

 

 

Prices effective 01/07/2024

Read our Standard Payment Terms and Conditions here

Enrolled Patient Fees - Nurse

Age Standard CSC
0-13 years FREE FREE
14-17 years                  $30.00 $13.00
18-64 years $30.00 $19.50
65+ years $30.00 $19.50

Prices effective 01/07/2024

Read our Standard Payment Terms and Conditions here

Casual Patient Fees - Doctor

Age Standard CSC
0-13 years $40.00 $27.00
14-17 years $55.00 $48.00
18+ years $100.00 $72.00
Non NZ
residents		 $135.00 $135.00

Please advise reception if you are a work visa holder whose visa or visas allow you to stay in New Zealand for at least two consecutive years as you may be eligible for a full range of publicly funded health and disability services.

Prescription request $28 (standard patients) or $17.00 (CSC). 
Urgent same day prescription request $35 (standard patients) or $17.00 (CSC).

Prices effective 01/07/2024

Read our Standard Payment Terms and Conditions here

Casual Fees - Nurse

Age Standard CSC
0-13 years $20.00 $13.00
14-17 years $45.00 $27.00
18+ years $50.00 $32.00
Non NZ
residents		 $135.00 $135.00

Please advise reception if you are a work visa holder whose visa or visas allow you to stay in New Zealand for at least two consecutive years as you may be eligible for a full range of publicly funded health and disability services.

 

Prices effective 01/07/2024

Read our Standard Payment Terms and Conditions here

ACC Fees - Doctor

Enrolled

Age Standard CSC
0-13 years FREE FREE
14-17 years $50.00 $13.00
18-24 years $60.00 $19.50
25+ years $60.00 $19.50
     

 

Casual

Age Standard CSC
0-13 years FREE FREE
14-17 years $65.00 $30.00
18-24 years $90.00 $45.00
25+ years  $90.00 $50.00
Non NZ
residents		 $135.00 $135.00
 
Please advise reception if you are a work visa holder whose visa or visas allow you to stay in New Zealand for at least two consecutive years as you may be eligible for a full range of publicly funded health and disability services.
 

ACC Fees - Nurse

Enrolled

Age Standard CSC
0-13 years FREE FREE
14-17 years $30.00 $13.00
18-24 years $30.00 $20.00
25-64 years $30.00 $20.00
65+ years $30.00 $20.00

 

Casual

Age Standard CSC
0-13 years FREE FREE
14-17 years $30.00 $25.00
18-24 years $30.00 $25.00
25-64 years $30.00 $25.00
65+ years $30.00 $25.00

Walk-In Care

Enrolled patients will incur an additional $20 fee for walk-in care.

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

Mandeeps Manage  

  • Dr Gwenda Naepi

    Dr Gwenda Naepi

    BApSc, BHB, MBChB.

    Fakaalofa Lahi Atu!

    Born, raised, educated and trained in Auckland.  Niue Heritage.

    Graduated from the University of Auckland School of Medicine 2010.

    Worked at The Doctors Bayfair since 2015. 

    Special interests in Urgent Care and Integrative Medicine.

    "Let food be thy medicine and medicine be thy food" - Hippocrates. 

    Family. Medicine. Blessed. 

  • Dr Richard Dales

    Dr Richard Dales

    Dr Richard Dales joins us with many years GP experience from the UK. Richard has come to NZ with his wife and teenage boys and enjoys all aspects of General Practice. He looks forward to meeting you at our Bayfair Practice.   

  • Registered Nurse Julie Cowley

    Registered Nurse Julie Cowley

    RNDP BN MN

    Julie is a New Zealand trained local registered nurse (RN) with many years of primary care nursing in our community and a longstanding member of the practice team.  She has developed a very broad range of primary care nursing skills. Julie enjoys learning and has continued her nursing studies and completed a Master of Nursing and more recently gained the authority to prescribe medicines for patients attending the nurse clinics.

    The new RN designated prescriber role allows nurses who work in collaboration with GP’s and have successfully completed advanced education and certification to prescribe medicines from a specified list. The RN can assess, diagnose and treat common conditions such as diabetes, hypertension, asthma, skin infections, sexual health etc.

    Julie is passionate about supporting people to gain confidence in management of their long-term conditions. She has completed advanced education in diabetes and associated health problems, and is able to provide specialised diabetes care to our growing population of people with diabetes.  Being able to prescribe medicines has made a difference for patients attending the nurse clinic and frees up the GP’s time to see more complicated patients.  

  • Nurse Practitioner Lorraine Hogan

    Nurse Practitioner Lorraine Hogan

    Lorraine has completed her Clinical Masters in Nursing and registered as a Nurse Practitioner in 2015. Lorraine has spent time working in busy Emergency Departments, orthopaedics, general medicine, primary care clinics and child health. She has a special interest in acute care, paediatrics, women's health and general health and wellness. Outside of work, Lorraine enjoys spending time with her husband and two boys on the farm and other outdoor activities the Bay has to offer.

  • Dr Steve Taylor

    Dr Steve Taylor

    MRCGP, MBBS, Dip Dermatology

    Steve trained in the UK and worked for over 20 years as a partner in a busy general practice. He has an interest in ophthalmology, respiratory medicine and dermatology.

    He enjoys doing outside activities and is embracing the kiwi lifestyle.

General Enquiries and Feedback

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  • We welcome your feedback and always strive to provide the best care and advice. Please let us know by completing the patient feedback and General Enquiries form below. 

    (Please do not send clinical queries via this form. To book an appointment or request a prescription please log in to the online portal or phone reception)

  • Important to know

    • Green Cross Health and The Doctors medical centres follow this feedback management process in accordance with guidelines set by the Health and Disability Commissioner
    • If your feedback is sensitive or involves medical centre management, please contact Green Cross Health by emailing feedback.medical@greencrosshealth.co.nz
    • You can ask for help and advice from The NZ Advocacy service. The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers and agencies.
    • If you have concerns you are welcome to contact the Health and Disability Commission (HDC) about our service. Anyone can use this service, including the person who received the care, a family member or friend of the person who received the care, or a health or disability service provider or concerned person.
    • If you feel your privacy has been breached involving your own or other people's personal information, you can complain to the Privacy Commission

     

Latest News

<span id="Latest-news"></span> Latest News

May Newsletter

Click here for our latest newsletter and how we are doing things a little different.

07 572 6800

42 Girven Road
Mt Maunganui 3116

reception.bayfair@baymed.co.nz

Open Monday to Friday 8:00am - 5:00pm
Closed weekends and public holidays

Holiday Hours
Closed 23 Dec - 26 Dec
Open 27 Dec - 29 Dec
Closed 30 Dec - 2 Jan
Open 3 Jan - 5 Jan
Closed 6 Jan - 7 Jan

Acute care for accidents and illnesses will continue to operate from 8:00am - 1:00pm until further notice.

For help outside these hours phone 07 572 6800 and follow the after hours instructions or go to Accident & Healthcare, 19 Second Ave, Tauranga open until 9pm (phone 5770010)