Albany Family Medical Centre

Albany Family Medical Centre

Welcome to our practice

Our practice has been proudly providing health care and advice in the Albany area for over 30 years. Together the doctors who work in the practice have over 150 years of General Practice experience. 

Our Doctors cover a wide range of specialties between them including womens health, wound care, travel medicine and minor surgery. We take pride in being a family friendly practice and welcome new patients.

Flu Vaccinations
We have 2 dedicated Flu vaccination clinics on Saturday 1st April 2023 and Tuesday 4th April 2023. Please call us to book an appointment.

Covid Related Consultations
Te Whatu Ora has introduced new funding and eligibility criteria for Covid Care which means many patients will need to now pay for these services. Talk with reception or go to this website to find out if you are eligible for free Covid Care. You can find out more about these changes on www.Unite.govt.nz. Let us know if you are concerned about these services or ability to pay. We are here to help and can discuss some options with you.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

 

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

We warmly welcome new patients - Unfortunately we are unable to take any new Enrolments at this time

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrol Online

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. By completing the online form it is understood that you agree with the Health Information and Privacy Statement and our Terms of Trade. The online form will guide you and you will need to upload suitable identification:  

Enrol Here Online

After the enrolment form please complete an online medical questionnaire before your first visit:

Adult Medical Form   Child (>16) Medical Form

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online form. For each person enrolling, simply print and complete:  the Enrolment Form, an Adult or Child Medical Questionnaire and email all files to reception@albanydocs.co.nz including a copy of your suitable identification: 

Not enrolled but need an appointment? 

You can still get an appointment even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment.  Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

The Doctors App is now live - download today!

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • A summary of your health information
  • Great way to connect with us, your general practice team
  • Passcode, touch/facial recognition – no more forgetting your username and password!

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code Description automatically generated

  1. Select ‘create account’ and enter our special invite code: ALBA
  2. Enter your details – these must match what your practice holds on file

While The Doctors is best experienced on the app, it can also be accessed online. You can use the above invite code to create an account online.

 

Our Services

Our Services

  • General Health and Wellness
  • Minor Surgery
  • Immunisations
  • Womens Health
  • Chronic Disease Management

 

Health Promotion

We see our role as one of partnering you with the common goal of optimising your health both now and in the future ( not just in treating diseases if / when they arise ). This is a privilege and we are keen to succeed in this task.

Mammogram Reminder to Women 45-69 – You are eligible for a free mammogram screening every two years. Ask your Doctor or Nurse for a referral or you can phone Breast-screen Aotearoa on 522 4765 to enrol. 

Cervical Smears – all women who are sexually active should be having regular smear tests. The laboratory we use is of international quality. Strict processes are in place. No screening test is perfect, but having a smear test has been shown many times to save lives. You can help yourself to reduce your risk by not smoking and by practising safe sex. Ask your Doctor or Nurse for advice. 

Meningococcal Disease – Meningitis is a serious infection which is highly contagious. It can be treated with antibiotics if diagnosed very early. Vaccination appears to be stopping this epidemic. A different strain of meningococcal bacterium ( Meningococcal C ) is particularly affecting young persons in boarding situations. A vaccination against this is available, but not (yet) funded by the Ministry of Health. Talk to your doctor or nurse. 

Health living – exercise and dietary advice

Recall system for cervical smears, immunisations and diabetics

 

Minor Surgery

Skin cancer screening: We have many years of experience in diagnosing and treating / excising skin cancers. The vast majority of skin lesions can be diagnosed and dealt with ‘in-house’, although occasionally referral to a specialist dermatologist or plastic surgeon may be necessary. Resection of ingrown toenails is also performed where appropriate. We also have liquid nitrogen always available for more superficial skin damage where indicated, and for treatment of warts.

Flu Vaccinations

Book your flu vaccination through the patient portal, using the online form to request an appointment or phoning us on 09 415 8959

Flu Vaccine - Patient Portal

Request Flu Vaccine Booking

 

Well Person Medicals

We encourage our patients to have regular checks to prevent illness developing, or to detect and treat illnesss early. These appointments include advice on smoking, cholestrol, blood pressure, and diabetes. They also include prostate checks for men and cervical smears and breast examinations for women. Relevant blood tests can also be arranged.

 

Family Planning

We give advice on all contraceptive methods available. We are able to fit and remove Jaydess contraceptive devices and remove Mirena's. Sexual health: Advice and screening for sexually-transmitted diseases, and treatment when required. Advice and treatment for men suffering with erectile dysfunction.

 

Laboratory Results

Allow up to 3 working days for most results. We will phone or email you ONLY IF your result is abnormal. Please call our nurses after 9.30 if you have any queries.

 

Specialised Skills

Bed wetting

Sexual health – male impotency 

Counseling – As well as good listening skills (!), we also offer specific counseling assistance with weight loss, lipid (cholesterol) management, smoking cessation, appropriate exercise, and a range of other health issues.

Allergy testing: Referrals for investigation and treatment where appropriate.

Palliative care: End of life care, usually in conjunction with the North Shore (or other) Hospice.

Ear Syringing

ECG’s (Electrocardiograms)

Audiology (hearing tests)

Spirometry

Weight Loss

Reducing Cholesterol

 

Skin Assessments

Several of our Doctors have a particular interest and many years experience in the diagnosis and management of skin cancer, including chemotherapy and surgery when required. If you wish to have a full skin assessment, a separate dedicated appointment is advised. Talk to our reception staff to make an appointment.

 

Hours

<span id="Hours-and-fees"></span>Hours

Christmas Hours 2023

We will be open between Christmas and New Year for Urgent on the day appointments. Normal hours will resume 8th January 2024

December 27th-29th 8am-4pm

January 3rd -5th 8am-4pm

 

Standard Hours

 

Monday - Thursday 8am - 6pm 
Friday 8am - 5.30pm

After Hours

Shorecare Urgent Care at Smales Farm, Takapuna Phone: 4867777 Open 24 hours 24/7.
Shorecare Urgent Care at NorthCross, 948 Eastcoast Road: 4867777 Open 8am – 8 pm 7days except public holidays.

Christmas Hours 2022

Monday 26th and Tuesday 27th December Closed
Wednesday 28th-Friday 30th December Open 8am-4pm

Monday 2nd and Tuesday 3rd January Closed
Wednesday 4th-Friday 6th January Open 8am-4pm

If you have a medical emergency, call 111

 

Patient Fees

Standard enrolled Fees - Valid from 3/7/23

Standard Enrolled Fees - Valid 2/7/2024

Age Fee
Child Under 14 FREE
Child 14-17 $55.00
Adult 18-24 $70.00
Adult 25-64 $75.00
Adult 65+ $67.00

 

 

CSC Holders

Age Fee
Child Under 14 FREE
Child 14-17 $13.00
Adult 18+ $19.50

  Read our Standard Payment Terms and Conditions here.                      

Enrolled Patient Standard Fees

Standard GP Consultation-Effective 3/7/23

8am - 6pm Monday - Thursday (excluding public holidays)

8am-5.30pm Fridays

Age Fees
0 - 13 years FREE
14 - 17 years $55.00
18 - 24 years $70.00
25 - 44 years $75.00
45 - 64 years $75.00
65+ years $67.00

Community Services Card (CSC) fees are $13.00 for 14-17 years and $19.50 for 18+ years

Read our Standard Payment Terms and Conditions here.

 

Non-Resident Standard Fees

Standard GP consultation

8am - 6pm Monday - Friday, Weekends & Public Holidays

 

Child $150
Adult $180

 

Read our Standard Payment Terms and Conditions here.

 

ACC Standard Fees

Enrolled ACC fees - Effective 19/7/21

8am - 6pm Monday - Friday (excluding public holidays)

 

 Age Fees
Child <14 FREE
Child 14-17 $55.00
Adult $67.00

 


ACC Surcharge/New/Casual Patients

 

 
8am - 6pm Monday - Thursday (excluding public holidays)
8am-5.30 Fridays

 		  
Adult 
Child <14
Child >14
 		 $92.50
$57.50
$72.50
   
 

Read our Standard Payment Terms and Conditions here.

Prescriptions

Repeat Prescriptions

Adult  (2 working days)                                                              $30                                                    

Adult (Urgent same day) ordered before 12pm                         $41

Child >14                                                                                   $15.00

 

Repeat Prescriptions - nurse@albanydocs.co.nz

Read our Standard Payment Terms and Conditions here.

 

Referral & Email Letters / Phone Consultations

Referral & Email Letters - From $33

Phone consultations - Standard Consultation Fees apply

Read our Standard Payment Terms and Conditions here.

Injections & Liquid Nitrogen

Injections - Price on Application

Steroid - $150

Allergy, Antibiotics, Acclasta, B12 - Price on Application

Liquid Nitrogen

  • Warts - $25 per site
  • Verrucas - $42 per site

Home Visits

Minor Surgery

Standard Fees

 

ACC Standard Fees-Copy

Enrolled ACC fees - Effective 2/7/2024

 

 

 Age Fees
Child <14 FREE
Child >14 $55.00
Adult $67.00

 


ACC Surcharge/New/Casual Patients

 

 
8am - 6pm Monday - Thursday (excluding public holidays)
8am-5.30 Fridays

 		  
Adult 
Child <14
Child >14
 		 $92.50
$57.50
$72.50
   
 

Payment to be made at time of consultation. A billing fee of $10.00 will apply if not paid at time of consultation.
Unpaid accounts will incur late payment fees and collection costs.
Failure to attend a booked appointment without reasonable notice will incur a $25 charge.

Read our Standard Payment Terms and Conditions here.

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

Our Team

Mandeeps Manage  

  • Dr Lee-Chen Gan

    Dr Lee-Chen Gan

    I was born and raised in Malaysia. After completed a medical degree in Taiwan, I immigrated to New Zealand in 2007. Here, I gained a Postgraduate Diploma of Child Health in 2010 and GP fellowship in 2014. I perform minor surgeries. I am able to do ingrown toenail, simple skin lesion excision and steroid injections (shoulder, knee, carpal tunnel, trigger finger etc). I speak fluent English and Chinese. I understand most Taiwanese, Cantonese but am not able to speak them. Outside of work, I enjoy spending time with my family, playing tennis and violin.

  • Dr Samar Hamid

    Dr Samar Hamid

    I completed my Medical Degree in Pakistan in 1996. I completed my hospital and GP training in NSW and Victoria in Australia. I have recently moved to New Zealand with my husband and three children. I am Vocationally registered. I am fluent in English, Urdu and Hindi.

  • Nurse Alison Payne

    Nurse Alison Payne

    I emigrated from the UK in 2013. I have over 25 years experience of paediatric nursing both in hospital and in the community setting. I have also worked ad a Public Health nurse and was instrumental in commencing an opportunistic vaccination program within the local hospital. I enjoy the diversity of my role as a Practice Nurse and am particularly interested in paediatrics, emergency medicine and vaccination.

  • Nurse Anna Wang

    Nurse Anna Wang

    My employment at AFMC started in July 2014 and I am really enjoying working with my kind, funny dedicated colleagues. I feel lucky to be part of this wonderful team.

    I love travelling, and am an enthusiastic foodie. I'm enjoying my New Zealand experiences - particularly surf school at Piha, and I recently learnt to SCUBA dive.

  • Dr Grace Beshara

    Dr Grace Beshara

    I emigrated to NZ in 2001. It is a great opportunity to work with the team at Albany Family Medical Centre. I enjoy all aspects of General Practice and my special interests are women's and children's health. In my spare time I enjoy doing activities with my family and two children.

  • Dr 'Harry' Martin

    Dr 'Harry' Martin

    I gained an Arts degree and travelled before training as a doctor in the UK, following tradition by becoming the fifth generation of doctors in mu family. I've been a GP in Auckland since 1993. I thoroughly enjoy working alongside our wonderful team at AFMC. I enjoy all aspects of my job, particularly women's health, children and minor surgery. I have travelled extensively and love planning more exciting adventures. I'm a keen mountain biker, love the outdoors, music, theatre and film. I have three adult children.

  • Dr John Kyle

    Dr John Kyle

    John first started as a General Practitioner in Albany in 1985 working in solo practice  until 2001 at which time he joined Paul and Philip at the current address. For many years he functioned as an examiner for the Royal New Zealand College of GP's and currently is a teaching partner with the Department of General Practice at the University of Auckland. In his spare time (when he gets some!) he enjoys painting, fishing and playing guitar.

Latest News

<span id="Latest-news"></span> Latest News

Online Laboratory Orders 

eOrder is the new way to send your laboratory test request to the lab.  The order is transmitted securely, direct to the laboratory.

What does this mean for you as a patient?

  • The order cannot be lost.
  • You can still go to any Labtests, and the staff will be able to look up the order.
  • No need to phone the practice for reprints or faxes.
  • You can request a copy of the form if you prefer, but it is not necessary.
  • Doctors can track the progress of your order as it goes through the laboratory.

Nurse Phones

Our nurse team is often inundated with calls and messages and they do their very best to respond to everyone's requests as quickly as possible.  A few points to note:

  • The nurses are often dealing with patients in the practice and won't necessarily see your message straight away
  • If your request is urgent, please speak to the reception desk, or if you have a health emergency dial 111 and request an ambulance 
  • Prescriptions can be ordered through our online portal, The Doctors App or by phoning the reception team.
  • Results can be seen through The Doctors App so please join this secure online patient portal by downloading the app from either the Apple Store or Google Play.

General Enquiries and Feedback

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  • We welcome your feedback and always strive to provide the best care and advice. Please let us know by completing the patient feedback and General Enquiries form below. 

    (Please do not send clinical queries via this form. To book an appointment or request a prescription please log in to the online portal or phone reception)

  • Important to know

    • Green Cross Health and The Doctors medical centres follow this feedback management process in accordance with guidelines set by the Health and Disability Commissioner
    • If your feedback is sensitive or involves medical centre management, please contact Green Cross Health by emailing feedback.medical@greencrosshealth.co.nz
    • You can ask for help and advice from The NZ Advocacy service. The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers and agencies.
    • If you have concerns you are welcome to contact the Health and Disability Commission (HDC) about our service. Anyone can use this service, including the person who received the care, a family member or friend of the person who received the care, or a health or disability service provider or concerned person.
    • If you feel your privacy has been breached involving your own or other people's personal information, you can complain to the Privacy Commission

     

09 415 8959

368 Albany Highway
Auckland 0632

reception@albanydocs.co.nz

Monday - Thursday 8am - 6pm
Friday 8am - 5.30pm

 

After hours service: Shorecare at Smales Farm, Takapuna Phone: 486 7777 Open 24 hours 24/7. NorthCross, 948 Eastcoast Road, Northcross: 486 7777 Open 8am – 8 pm 7days not public holidays