The Doctors Hastings

Welcome to our practice

At The Doctors Hastings we provide high quality general practice medical services and care with a team of health practitioners including: Doctors, Nurse Practitioner, Registered Nurses, Health Care Assistant, and Clinical Pharmacist. We provide a professional service for you and your family and we can offer a number of services to our enrolled patients making sure all our patients’ health needs are met. We are also proud to be Cornerstone Accredited to give you the best medical care. Our general practice services are FREE all enrolled patients under 18 years.

Important changes about Urgent Care at our practice

From 13 July 2020, we are no longer an Urgent Care after-hours practice:

  • Our new opening hours – weekdays, Monday to Friday 8am – 6pm, closed on weekends and public holidays
  • We're focusing on giving you and our other enrolled patients the best general practice medical services, as we always have done. Please continue booking appointments as you normally would – through our online patient portal or by phoning us 06 876 8445
  • Our walk-in service – we have a new walk-in care service during our new opening hours for sudden illness or injuries, that aren’t life threatening but can’t wait until the next day. You don’t need an appointment, and anyone can use this service – enrolled, casual or international visitors. There may be a short wait time depending on the number of people visiting at once, more seriously ill patients will receive priority treatment.
  • New Options For After-hours Urgent Care
    • In a medical emergency please dial 111
    • You can call us on 06 878 9978 and talk with a highly trained triage nurse who can provide medical advice and refer you to an appropriate Urgent Care after-hours service when needed
    • Mon to Fri 6pm – 8pm, Weekends 8am – 8pm: Hastings Health Centre 303 Saint Aubyn St West 06 873 8999 
    • Mon to Fri 8pm – 8am, Weekends 8pm – 8am: Emergency Department at Hawkes Bay Hospital 398 Omahu Rd, Camberley 06 878 8109

COVID-19 Notice: in Alert Level 1 our consults are in person and through phone or video

Phone 06 876 8445 to book appointments. To ensure everyone gets the help they need, we'll be screening all appointment requests which may involve calling you back with more details.

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We’re providing our service in a new way to ensure you and your whanau remain safe. We're doing our part to support the COVID-19 response so when you phone us or visit the clinic we will ask if you have any cough, cold, or flu-like symptoms or if you're concerned about COVID-19 - let us know. This doesn't mean we think you have coronavirus, it's simply a small step we're taking to ensure we continue to keep our community safe and healthy.

Our practice is safe to visit

Safety is our priority. We are doing testing for COVID-19 and it's done in your car where possible or in an isolation room if an assessment is required.

This means when you visit us for other medical issues you won’t be exposed in any way. We have strict infection prevention standards in place, meaning staff are regularly wiping surfaces and keeping the practice clean and germ-free.

Thanks for your patience and continued support.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

Our enrolment capacity is currently limited, please phone or email reception to discuss availability

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Not enrolled but need an appointment? 

You can still get an appointment even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment.  Extra charges apply for casual appointments when you are not enrolled.

General information about enrolling with us

 

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 06-876 8445 to start your registration

Here’s How to Complete Your Registration  and How to Use The Portal

Our Services

Our Services

  • General Health and Wellness
  • Minor Surgery
  • Immunisations
  • Womens Health
  • Chronic Disease Management

Minor Operations

A Skin Lesion and Minor Operations Clinic is run at both The Doctors Hastings and The Doctors Waipawa. Please ask your doctor or nurse, or at reception if you have any questions.

Medical Assessments

The Doctors Hastings provides most kinds of medical assessments including company pre-employment medicals, insurance medicals or driver’s license endorsements. Please contact our reception team to make an appointment. 

When booking please let us know what kind of medical check you need, so we can allocate the correct amount of time for you to see a doctor or a nurse.

Company medicals often need specific paper work and documentation  - please check with your employer before you come and bring any forms that may be needed by the company. 

Careplus

CarePlus aims to help patients with long term conditions and/or high health needs by providing increased consultation time with the general practice team at lower cost, resulting in improved health management and health outcomes for patients. Patients must meet certain criteria before being able to access the CarePlus programme.

Please ask your doctor if you fit the eligible criteria.

Diabetes Clinic

Patients with diabetes are individually seen by our specialised nurses and by our doctors as part of a shared approach. Medication is reviewed and altered if necessary. Lifestyle counselling is also given during the clinic.

Being able to attend a nurse led diabetes clinic means that more patients, who wouldn’t necessarily be referred to secondary care, can receive specialist care in the community. Patients with diabetes are entitled to one free doctors appointment a year and the nurse led diabetes clinics are free of charge to those who fit the recommended criteria.

Our clinics are run weekly on a Thursday. Appointments are necessary - please call us on 06 876 8445 if you'd like to make one.

Asthma Clinic

The Doctors Hastings offer nursing services and nurse clinics to our patients who suffer from respiratory illnesses. Our Registered Nurses are highly trained nurses specialising in all respiratory illnesses. This can range from wheezy children to older patients with chronic lung problems. We also have the latest tools to be able to carry out lung function tests using spirometry.

Having a respiratory illness doesn’t mean that you need to suffer. Our nurses can help you to understand; your medications, benefits from using your preventers correctly, how to plan for winter and colds and illnesses. They are also able to support you while you become smoke free.

We accept referrals from doctors, nurses, receptionists as well as self referrals and from whānau. If you would like an appointment with our Asthma Nurse team please call us on 06 876 8445.

Tips for people with respiratory illness:

 

  • Have your flu injection early in the season - don’t let the flu get you.
  • If you are a smoker come and see your doctor or nurse about stopping. We have plenty of ways we can help you with this.
  • Stopping smoking could be the biggest favour you ever do your self. Make your home smoke free and ask others not to smoke around you.
  •  Use a spacer with your medications - a spacer will deliver up to 30% more medication to your lungs and you will feel better for this. Wash your spacer in warm water and detergent and let it drip dry at least once a week.
  • Use your preventer inhaler as your doctor has prescribed – this keeps you well. It also means that you will need to use your reliever less. Having good control of your asthma or COPD means that you will feel better, keep better health over winter and be able to do the things you normally do.
  • Keep your home warm and dry over winter.
  • Close your windows early in the evening. The air can be very smoky if you live in and area where lots of people have open firs and wood burners.
  • Keep your chest warm and wear a scarf especially over your mouth if you are going outside into he very cold air.
  • Be aware of what you need top do if you get ill over winter, ask your asthma clinic nurse or practice nurse to help you make a plan to keep you well.

Cholesterol Clinic

Cardiovascular / Cholesterol – Healthy Lifestyle Consultations

These are available by appointment with our Registered Nurse Team.

Conducted by a trained Registered Nurse who will do a thorough cardiovascular risk assessment including discussion regarding cholesterol levels, family history, diet and lifestyle all with the aim of a happier, healthier, more energised you!

You will NOT be told you must take up marathon running or jump rope for half an hour a day. Everyone is different and we are passionate about helping individuals manage their own lives depending on their personal circumstances and beliefs.

Smear Clinic

This is an independent women’s clinic staffed by certificated smear-takers, who have undergone specialised training in many areas of women’s health. The Registered Nurses provide a professional, warm, welcoming and private consultation.

Our nurses offer cervical smears, chlamydia screening and can offer information on menopause, mammography, fertility, sexual health and contraception.  

Casual patients from the community are welcome along with our enrolled patients.

Sexual Health

This service provides individual assessment, advice,  education and consultations regarding contraception for women and men who meet the criteria. If you are 18 or under your visit will be free.

TXT2Remind

Did you know that The Doctors Hastings has a great system called TXT2remind. TXT2remind allows us to send you recalls, notification of normal results and appointment reminders via your cell phone.

If you would like to take advantage of the recalls and results service via txt to remind let the practice nurse know the next time you are in.

Other Services On-Site

  • On-site radiology - x-ray
  • The Physio - physiotherapy
  • Pharmacy
  • Clinical Pharmacist
  • Before School Checks

Standard Hours - GP Services

Monday - Friday 8am – 6pm for booked GP appointments
Closed on weekends and public holidays

Walk-In Care Hours

Monday - Friday 8am – 6pm no appointment needed
Closed weekends and public holidays

After Hours

If you require urgent after-hours medical care please call the practice on 06 876 8445 and your call will be answered by a highly trained triage nurse who can provide medical advice and in need refer you to an appropriate Urgent Care after-hours service.  

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees

Age Booked Appointment Booked CSC
or HUC*
Walk In Care
0 - 13 years  FREE FREE FREE
14 - 17 years FREE FREE FREE
18+ years $37.00 $19.50 $44.00


Surcharge on weekends, public holidays & after 6pm Monday to Friday: enrolled +$5, casual +$10

Nurse consults for enrolled patients are $25 ($18.50 with CSC), phoned repeat prescriptions $20 ($16.50 with CSC), ECG $35, blood tests $6, x-ray $15. Additional charges apply for materials used. Payment is required at the time of your consultation. Administration Fee $10 for consults not paid on the day.
*CSC = community services card | HUC = high user card
Effective 18 August 2020

Casual Patient Fees

Age Walk-In Care Walk-In Care
Weekdays
CSC/HUC*
Walk-In Care
After Hours
Walk-In Care
After Hours
CSC/HUC*
0 - 13 years  FREE FREE FREE FREE
14 - 17 years $35.00 $32.00 $45.00 $42.00
18+ years $65.00 $50.00 $75.00 $60.00


Surcharge on weekends, public holidays & after 6pm Monday to Friday: enrolled +$5, casual +$10

Nurse consults for enrolled patients are $25.00 ($18.50 with CSC), phoned repeat prescriptions $20 ($16.50 with CSC), ECG $35, blood tests $6, x-ray $15. *CSC = community services card | HUC = high user card

Additional charges apply for materials used. Full payment is required at the time of your consultation. Administration Fee $10 for consults not paid on the day.
Effective 18 August 2020

 

ACC Consultation Fees

Age Walk-In Care Walk-In Care
Weekdays
CSC/HUC*
Walk-In Care
After Hours
Walk-In Care
After Hours
CSC/HUC*
0 - 13 years  FREE FREE FREE FREE
14 - 17 years $35.00 $32.00 $45.00 $42.00
18+ years $65.00 $50.00 $75.00 $60.00


Surcharge on weekends, public holidays & after 6pm Monday to Friday: enrolled +$5, casual +$10

Nurse consults for enrolled patients are $25.00 ($18.50 with CSC), phoned repeat prescriptions $20 ($16.50 with CSC), ECG $35, blood tests $6, x-ray $15. *CSC = community services card | HUC = high user card

Additional charges apply for materials used. Full payment is required at the time of your consultation. Administration Fee $10 for consults not paid on the day.
Effective 18 August 2020

 

Overseas Visitors & Non-Resident Fees

Age Weekdays After Hours &
Public Holidays
International Visitors &
Non-Residents - All ages
$100.00 $110.00
     
ACC 0 - 13 years $40.00 $50.00
ACC 14 - 17 years $70.00 $80.00
ACC 18+ years $100.00 $110.00

 

All overseas visitors that are non-Orbit are $100 for all ages. Full payment is required at the time of your consultation. Administration Fee $10 for consults not paid on the day
Effective 18 August 2020

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

Mandeeps Manage  
  • Dr Jess Arcus

    Dr Jess Arcus

    .

  • Dr Dita van Leeuwen

    Dr Dita van Leeuwen

    .

  • Dr Kim Wallace

    Dr Kim Wallace

    .

  • Dr Penny Harger

    Dr Penny Harger

    .

  • Dr Sarah West

    Dr Sarah West

    Dr West graduated from St George’s Hospital Medical School, University of London in 2001. Sarah was an Officer in the British Army for 7 years. Her GP training was completed in the UK graduating as a Member of the Royal College of GPs. She has interests in Musculo Skeletal medicine.

  • Nurse Practitioner Yvonne Little

    Nurse Practitioner Yvonne Little

    Yvonne is a Hawke’s Bay native, she trained as a Registered Nurse locally ( Hawke’s Bay Community College – now known as Eastern Institute of Technology ), moving to Auckland to work for a year before moving to Western Australia for 15 years, working in both urban and rural areas in medical / surgical wards, Paediatrics and Neonatal Intensive Care.

    She returned to Hawke’s Bay in 2001 and starting work at The Doctors Hastings and The Doctors Waipawa in 2003.  Graduating as a Nurse Practitioner in 2016, working alongside the teams at all our practices she is committed to providing and supporting the population of Hawke’s Bay and Central Hawke’s Bay with the best access to health care.

    Special Interests: Diabetes, Respiratory, Paediatrics and Women’s Health

  • Dr Sakhina Ahmad

    Dr Sakhina Ahmad

    Started with The Doctors Hastings in 2011.

  • Dr Rhys Parry

    Dr Rhys Parry

    MBChB DipPaeds PGDip (Health management) BAppSci

    Special interests: Paediatrics, Accident and Medical.

  • Dr Kevin Choy

    Dr Kevin Choy

    FRNZCGP - Director

    Experience / Special interest: General practice, family health, minor surgery, dermatology.

  • Dr Hannes Meyer

    Dr Hannes Meyer

    MBChB, FRNZCGP

    Experience / Special interests: General practice, minor surgery, travel medicine, dive medicals, post grad training in Skin surgery, Emergency Medicine.

  • Dr Brett Starck

    Dr Brett Starck

    MBChB (UCT), MFGP (SA), FRNZCGP - Director

    Dr Brett Starck has been with The Doctors Hastings since 1994. He graduated from the University of Cape Town, South Africa, in 1986 and has practiced medicine in South Africa, the United Kingdom and New Zealand. Dr Starck's areas of special interest are General Practice and Ear, Nose & Throat. Outside work he is married with two adult children who are university graduates.

Latest News

April Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Your Feedback

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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online Form Direct to Your Medical Centre

    2.  Or Email Our Clinical Advisory Team

    • If you don’t feel comfortable talking with anyone in your medical centre directly, you can complete the feedback form below and one of our National Clinical Advisory Team will follow up with you.
  • 3.  Or for more information and other ways to give feedback, you can also contact:

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