The Doctors Bayfair

The Doctors Bayfair Medical Centre

Welcome to our practice 

We are a Registered Provider for Immigration New Zealand - for more info and how to apply for an Immigration Medical click here

New walk-in care days - for acute illnesses or injuries:

Mon - Fri 8am - 5:30pm  (Closed Saturdays until further notice) Closed Sundays
Please note these hours may differ occasionally

If you need urgent walk-in care outside of these hours, please go to: Accident & HealthCare, 19 Second Ave, Tauranga, phone 07 577 0010. They are open every day until 9pm
This is a walk-in clinic so you can visit when it suits you without an appointment for urgent medical care.

At The Doctors Bayfair, we work with you to make your future healthy. And when health issues or accidents happen, we’re there to provide the care, advice and support you need. As your family doctor, we’ve designed our modern, well-equipped medical centre, located between Mt Maunganui and Papamoa. Our opening hours are for GP booked appointments and Walk-in Care “no appointment necessary” services. Walk-in Care is for enrolled or casual patients who experience sudden illness, accidents or injuries that do not appear to be life threatening but can’t wait until the next day.

Enrolling with us means you can visit either practice and access services 5 days a week Monday- Friday 8:00am-5:30pm **We have appointments available outside normal business hours on request** avoiding high casual rates for weekend and after-hour consults. Our patients receive a premium, professional standard of care from our experienced team of general practitioners, nurses, and reception team.  Each of our GPs bring a commitment to quality family health care with specialist interests ranging from child, womens and mens health, sports medicine, minor surgery, specialist ACC work and occupational health. We run an array of nurses clinics including; diabetes, immunisation, biopsies, healthy lifestyle, care plus, asthma and flu clinics. 

Our enrolment capacity is currently limited

Please phone or email reception to discuss availability. In the meantime we welcome you to join our waitlist. Thanks for your understanding.

Get your flu vaccine with us - if you're enrolled with us booking a flu vaccine is easy and best done through the patient portal – book now! Or you can request an appointment using our online form:

Request flu vaccine here

For more info read more here

Click here for more info on:

Covid-19 Tests & Results, Managing a Positive Result,
Covid-19 Vaccinations and Consults

Covid-19 Tests & Results
If you have Covid-19 symptoms or if you are a household contact of a positive case; testing is available (RATs and PCRs) via our drive-thru testing station Mon-Fri 8:30am-4:00pm (closed from 12:00pm-1:00pm for lunch). Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 07 572 6800 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Click here for details.

Consults
Many consults are virtual (phone or video), with some in person. Phone 07 572 6800 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please scan in and wear a mask at all times.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

Our enrolment capacity is currently limited, please phone or email reception to discuss availability. In the meantime we welcome you to join our waitlist.

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrol Online

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification:  

Enrol Here Online

After the enrolment form please complete an online medical questionnaire before your first visit:

Adult Medical Form   Child (>16) Medical Form

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online forms. For each person enrolling, simply print and complete:  the Enrolment Form, an Adult or Child Medical Questionnaire and email all files to [email protected] including a copy of your suitable identification: 

Not enrolled but need an appointment?

You can still get an appointment here even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 07-572 6800 to start your registration

Here’s How to Complete Your Registration  and How to Use The Portal

Our Services

Immigration

Immigration

The Doctors Bayfair is approved by Immigration New Zealand to complete medicals for New Zealand visa applications. We are an eMedical enabled clinic. 

Please download the Immigration Email Pack. Complete and email back to us, along with a coloured copy of your passport and we will contact you with an appointment (please allow up to 7 business days for a response).

Immigration consults are by appointment only.

Immigration NZ require the removal of ALL clothing down to your underwear, please ensure you wear suitable underwear for the full body examination and advise staff if you would like a chaperone present during any stage of the medical process.

Skin Checks

We offer Comprehensive skin checks by our accredited skin cancer doctor to both enrolled and  non-enrolled patients, at reasonable rates. Take the first step to end skin cancer and Book in today!

 A skin check from top-to-toe can take from 15-30 minutes.

Make sure you tell the doctor of any spots or moles that are NEW, SORE, CHANGING or UNUSUAL.

Most people have made their moles by the time they are 40.  A new  mole after this age is more suspicious and the older you are the more suspicious a new mole is.

A dermatoscope will be used to check your lesions. This  specialist scope magnifies and enhances the lesions identified. Some lesions can be better felt than seen and some touching of the skin will be involved. 

If required , a close up photograph of a spot or mole will be taken, by doing this a mole can be monitored over time for any changes in appearance.

Early skin changes can instantly be treated by freezing them (cryotherapy with liquid nitrogen)  (this will incur an additional charge)

To test a spot or a mole the doctor will either take a small biopsy (sample) or completely excise (cut out) the spot of concern. 
After removal the lesion will be sent to the pathology lab for testing.  This will confirm the diagnosis and—in consultation with you—the best course of action with be discussed

Walk in Clinic

Walk-in Care “no appointment necessary” services is for enrolled and casual patients who experience sudden illness, accidents or injuries that do not appear to be life threatening but can’t wait until the next day.

Occupational Health

The Following checks are available as a part of our Pre Employment Medical Checks.

Lung Function (Spirometry)

BMI (Body Mass Index) 

Blood Pressure

Hearing 

Vision screening

Range of motion assessment

Hours

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Standard Hours

Monday - Friday 8am - 5.30pm

Our opening hours are for GP booked appointments and walk-in care. We warmly welcome new patients to enrol with us. Closed all public holidays including when they fall on a weekend

After Hours

If you need urgent walk-in care outside of these hours, please go to:
Accident & HealthCare, 19 Second Ave, Tauranga, phone 07 577 0010. Open every day until 9pm.

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees - Doctor

Age Standard CSC
0-13 years FREE FREE
14-17 years                  $35.00 $13.00
18-24 years $48.00 $19.50
25 - 64 years $48.00 $19.50
65+ years $45.00 $19.50
New patients $75.00 $40.00

$10 surcharge on weekends

Prescription request $25 (standard patients) or $16.50 (CSC). 
Urgent same day prescription request $35 

Please note that materials and additional procedures will incur extra charges.

Prices effective 16 Feb 2022

Enrolled Patient Fees - Nurse

Age Standard CSC
0-13 years FREE FREE
14-17 years                  $25.00 $12.00
18-24 years $25.00 $18.00
65+ years $25.00 $18.00

$10 surcharge on weekends

Prescription request $25 (standard patients) or $16.50 (CSC). 
Urgent same day prescription request $35 

Please note that materials and additional procedures will incur extra charges.

Prices effective 16 Feb 2022

Casual Patient Fees - Doctor

Age Standard CSC
0-13 years $10.00 $10.00
14-17 years $47.00 $45.00
18+ years $90.00 $65.00
Non NZ residents $125.00 $125.00

$10 surcharge on weekends

Please advise reception if you are a work visa holder whose visa or visas allow you to stay in New Zealand for at least two consecutive years as you may be eligible for a full range of publicly funded health and disability services.

Acute / walk ins additional charges Mon-Fri $5 and Sat-Sun $10

Prescription request $25 (standard patients) or $16.50 (CSC). 
Urgent same day prescription request $35 

Please note that materials and additional procedures will incur extra charges.

Prices effective 16 Feb 2022

Casual Fees - Nurse

Age Standard CSC
0-13 years $10.00 $10.00
14-17 years $25.00 $20.00
18+ years $25.00 $20.00
Non NZ residents $125.00 $125.00

$10 surcharge on weekends

Please advise reception if you are a work visa holder whose visa or visas allow you to stay in New Zealand for at least two consecutive years as you may be eligible for a full range of publicly funded health and disability services.

Acute / walk ins additional charges Mon-Fri $5 and Sat-Sun $10

Prescription request $25 (standard patients) or $16.50 (CSC). 
Urgent same day prescription request $35 

Please note that materials and additional procedures will incur extra charges.

Prices effective 16 Feb 2022

ACC Fees - Doctor

Enrolled

Age Standard CSC
0-13 years FREE FREE
14-17 years $30.00 $13.00
18-24 years $40.00 $19.50
25-64 years $40.00 $19.50
65+ years $40.00 $19.50

 

Casual

Age Standard CSC
0-13 years FREE FREE
14-17 years $30.00 $30.00
18-24 years $40.00 $40.00
25-64 years $40.00 $40.00
65+ years $40.00 $40.00

ACC Fees - Nurse

Enrolled

Age Standard CSC
0-13 years FREE FREE
14-17 years $25.00 $13.00
18-24 years $25.00 $19.50
25-64 years $25.00 $19.50
65+ years $25.00 $19.50

 

Casual

Age Standard CSC
0-13 years FREE FREE
14-17 years $25.00 $25.00
18-24 years $25.00 $25.00
25-64 years $25.00 $25.00
65+ years $25.00 $25.00

Additional Charges

All patients seen in Acute clinic incur an additional $5 charge (Mon-Fri) and $10 (Sat-Sun) excluding enrolled children under 13 years.

​Nurse Consultations and Services will incur a time based consultation charge

All materials used will be charged in addition to the consultation fee.

Fees are GST inclusive, and may be subject to change.

CASUAL PATIENTS ARE REQUIRED TO PAY PRIOR TO RECEIVING TREATMENT. ALL ACCOUNTS INCUR AN ADDITIONAL $10 NON-PAYMENT FEE.

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

Mandeeps Manage  

  • Dr Michelle Rietbergen

    Dr Michelle Rietbergen

    Dr Michelle Rietbergen is a GP trained in the Netherlands. Michelle arrived in NZ with her husband and three young children. Michelle has been an ENT doctor in the past and is now focusing on a special interest in skin conditions and skin surgery. She looks forward to meeting you at our Bayfair Practice.

  • Dr Richard Dales

    Dr Richard Dales

    Dr Richard Dales joins us with many years GP experience from the UK. Richard has come to NZ with his wife and teenage boys and enjoys all aspects of General Practice. He looks forward to meeting you at our Bayfair Practice.   

  • Registered Nurse Julie Cowley

    Registered Nurse Julie Cowley

    RNDP BN MN

    Julie is a New Zealand trained local registered nurse (RN) with many years of primary care nursing in our community and a longstanding member of the practice team.  She has developed a very broad range of primary care nursing skills. Julie enjoys learning and has continued her nursing studies and completed a Master of Nursing and more recently gained the authority to prescribe medicines for patients attending the nurse clinics.

    The new RN designated prescriber role allows nurses who work in collaboration with GP’s and have successfully completed advanced education and certification to prescribe medicines from a specified list. The RN can assess, diagnose and treat common conditions such as diabetes, hypertension, asthma, skin infections, sexual health etc.

    Julie is passionate about supporting people to gain confidence in management of their long-term conditions. She has completed advanced education in diabetes and associated health problems, and is able to provide specialised diabetes care to our growing population of people with diabetes.  Being able to prescribe medicines has made a difference for patients attending the nurse clinic and frees up the GP’s time to see more complicated patients.  

  • Nurse Practitioner Lorraine Hogan

    Nurse Practitioner Lorraine Hogan

    Lorraine has completed her Clinical Masters in Nursing and registered as a Nurse Practitioner in 2015. Lorraine has spent time working in busy Emergency Departments, orthopaedics, general medicine, primary care clinics and child health. She has a special interest in acute care, paediatrics, women's health and general health and wellness. Outside of work, Lorraine enjoys spending time with her husband and two boys on the farm and other outdoor activities the Bay has to offer.

  • Dr Steve Taylor

    Dr Steve Taylor

    MRCGP, MBBS, Dip Dermatology

    Steve trained in the UK and worked for over 20 years as a partner in a busy general practice. He has an interest in ophthalmology, respiratory medicine and dermatology.

    He enjoys doing outside activities and is embracing the kiwi lifestyle.

Latest News

<span id="Latest-news"></span> Latest News

May Newsletter

Click here for our latest newsletter and how we are doing things a little different.

Your Feedback

<span id="Contact-Us">Your Feedback</span>
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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online form direct to your medical centre

    2.  Or email our Clinical Advisory Team

    • If your feedback is of a sensitive nature or involves medical centre management*, please contact Green Cross Health directly by emailing [email protected] directly. You will receive an acknowledgement within 5 working days. 
    •  
    • *Please note, once we have contacted you, we will ask for your permission to share information with centre management to resolve your complaint and improve our services.

    3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry

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07 572 6800

42 Girven Road
Mt Maunganui 3116

[email protected]

Monday - Friday 8am - 5.30pm
Saturday - Closed until further notice
Closed Sundays and Public Holidays
For help outside these hours phone 07 572 6800 and follow the after hours instructions or go to Accident & Healthcare, 19 Second Ave, Tauranga open until 9pm phone 577 0010

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