The Doctors Waipawa

 

The Doctors Waipawa Medical Centre

Welcome to our practice

We proudly serve the rural township of Waipawa and surrounding areas with general practice medical services. The practice is computerised using the MedTech Evolution patient management system, and as a satellite clinic of The Doctors Hastings, we are fully supported by the Hastings Team. Our Doctors are supported by experienced Registered Nurses and Receptionists.

Pre-Payment

From the 1st June 2024, we will be introducing Pre-payment for all appointments, prescriptions and other services.  This is a new policy implemented by Green Cross Health to assist with managing patient debt and minimizing administrative tasks to improve our overall quality of service.

If payment before your appointment poses a difficulty, please inform our reception team promptly and we will assist you with making a suitable payment plan.

Please allow adequate time for prepayment prior to your appointment. 

After your appointment, if there are any discrepancies between the paid amount and the invoiced amount, our reception team will be on hand to assist you.

When requesting a prescription, please arrange payment online or when you collect your medications.

We sincerely appreciate your cooperation as we implement this change.  As always, we remain committed to caring for you and your whanau.

Please note that the standard length of a consultation is 15 minutes your consultation takes more than the standard 15 minutes you will be charged a higher fee for the extended consultation.

We are here for your ongoing care and to offer the best possible service.  To help us achieve this goal, it is important to advise the practice if you are unable to attend your appointment.  Please be advised that failure to attend or cancel your appointment will result in a charge of $20 if you do not provide us with at least 3 hours notice.

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 06 857 8507 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Click here for details.

Consults
Many consults are virtual (phone or video), with some in person. Phone 06 857 8507 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please scan in and wear a mask at all times.
 

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

We warmly welcome new patients


When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrolling with us means you understand and accept our standard terms and conditions

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification:  

Enrol Online Here

Not enrolled but need an appointment? 

Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled at our practice.

Our Services

Health Clinics

  • Sexual Health
  • Contraception
  • Minor Surgery
  • Cervical Cancer Screening
  • Healthy Eating

Healthy Lifestyle Clinic

These clinics are run in a friendly, non-judgmental environment (one on one) from The Doctors Waipawa centre on Monday afternoons. Each appointment is 45 minutes in length.

The intention of this clinic is to assist clients with diabetes, cholesterol (healthy eating) and smoking cessation to become more aware of and better able to self-manage their health.

Whilst these clinic appointments are set up to see the patient as an individual, it has been beneficial and is encouraged to bring along a support person(s) especially family/whanau, as this allows the information to be disseminated to a wider audience but also allows a holistic focused approach.
In the clinic we provide:

  • Someone to listen to the patients concerns (medical or otherwise).
  • Resource materials such as handouts and websites.
  • Education about the patient’s condition; use of devices such as glucometer, inhalers etc, and self-management skills.
  • Cardiovascular risk assessments.
  • Referrals to other person(s) or agencies for assistance, testing, and ongoing care such as green prescription, move to improve, podiatry, retinal screening, dietician etc.

The clinic is available to all our enrolled patients. These clinics are funded for those who meet the criteria.

Flu Vaccinations

Book your flu vaccination using the online form to request an appointment or phoning us on 06 857 8507

Request Flu Vaccine Booking

Hours

<span id="Hours-and-fees"></span>Hours

Standard Hours

Monday - Friday 8:30am – 5pm for booked GP appointments
Note: we are closed between 12 - 1pm for the team to take a lunch break
Closed weekends and on public holidays

After Hours

For urgent after-hours medical care please call the practice on 06 857 8507 and your call will be answered by a highly trained triage nurse who can provide medical advice and in need refer you to an appropriate Urgent Care after-hours service. 

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees

Age Booked Appt Booked CSC or HUC 
0 - 13 years FREE  FREE 
14-17 years To be advised To be advised
18-24 years To be advised To be advised
25+ years $63.00 $19.50

Nurse consults for enrolled patients are $36.00 ( $19.50 with CSC )

CSC = community services card | HUC = high user card.

Repeat prescriptions $25.00
Same-day urgent prescriptions $35.00
ECG $46.00
Blood tests $15.00

International patients - All ages Non ACC - $150.00

A $10 administration fee will be applied to all accounts that are not paid by the end of the month.

 

Prices effective 1st July 2024

ACC Consultation Fees

Age Enrolled Enrolled CSC or HUC
0 - 13 years FREE  FREE 
14-17 years To be advised To be advised
18-24 years To be advised To be advised
25+ years $63.00 $19.50

Nurse only dressing charges, if apply, are $12.00. Additional charges may apply for materials or procedures. 

CSC = community services card | HUC = high user card.

Full payment is required at the time of your consultation.  

A $10 administration fee will be applied to all accounts that are not paid by the end of the month.

International patients – All ages ACC or Non ACC - $137.00. 

Prices effective 1st July 2024.

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Our Team

Mandeeps Manage  

  • Dr Pauline Teong

    Dr Pauline Teong

    Hi! I am from Singapore and now working at The Doctors, Waipawa. I graduated from Singapore in 2000 and have practised in Singapore, UK and now in NZ. I have special interests in Paediatrics, Elder care, minor surgery and Urgent care.  I love the people in New Zealand and the lovely climate of Hawkes Bay. I have a husband, 2 children, 3 dogs and 1 cat. 

  • Dr Charles Carney

    Dr Charles Carney

    MBBS MRCGP, Teaching Supervisor

    Experience / Special Interest: General practice

Latest News

<span id="Latest-news"></span> Latest News

May Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

General Enquiries and Feedback

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  • We welcome your feedback and always strive to provide the best care and advice. Please let us know by completing the patient feedback and General Enquiries form below. 

    (Please do not send clinical queries via this form. To book an appointment or request a prescription please log in to the online portal or phone reception)

  • Important to know

    • Green Cross Health and The Doctors medical centres follow this feedback management process in accordance with guidelines set by the Health and Disability Commissioner
    • If your feedback is sensitive or involves medical centre management, please contact Green Cross Health by emailing feedback.medical@greencrosshealth.co.nz
    • You can ask for help and advice from The NZ Advocacy service. The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers and agencies.
    • If you have concerns you are welcome to contact the Health and Disability Commission (HDC) about our service. Anyone can use this service, including the person who received the care, a family member or friend of the person who received the care, or a health or disability service provider or concerned person.
    • If you feel your privacy has been breached involving your own or other people's personal information, you can complain to the Privacy Commission

     

06 857 8507

19 Kenilworth Street
Waipawa 4210

info@ha.thedoctors.co.nz

Open Monday - Friday 8:30am - 5pm
Closed weekends and public holidays

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