The Doctors Phoenix

 

The Doctors Phoenix Medical Centre

Welcome To Our Practice 

The Doctors Phoenix is a well established family general medical practice, in a centrally located purpose-built clinic, with modern and attractive facilities. We have seven general practitioners and a dedicated team of practice nurses, supported by a range of visiting specialists. Phoenix House and the surrounding area also have other medical services, including radiology, audiology, counselling, laboratory and a pharmacy, providing easy access to a range of investigations and treatments. We provide quality individual and family health care, with a focus on the importance of a strong relationship between patient and healthcare provider.

 

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 07 307 0586 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Phone us on 07 307 0586 for 5-11 year olds, standard vaccines and boosters.

Consults
Many consults are virtual (phone or video), with some in person. Phone 07 307 0586 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

How To Book An Appointment

For enrolled patients

Log in to your patient portal via The Doctors App on your phone or the desktop version. Once logged in, you can view available practitioners and appointments.

Please note: Booking through the app is available for enrolled patients only. If you don’t have a login, please create an account here. If you have just enrolled, please note that you won’t have access to The Doctors App until we have confirmed your enrolment via email. If you are unsure, please call us.

To Download ‘The Doctors App’ on your mobile:

1.    Scan the QR Code Below

       Qr code Description automatically generated 

2.    Select ‘Create Account’ and enter the unique practice invite code: PHOE

3.    Enter your details. Please make sure your name, date of birth, and mobile number match the details you gave us when you enrolled with us. 
 

For casual patients

Please call us on 07 307 0586 to book an appointment.

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

Our enrolment capacity is currently limited.

We are operating on a one-in/one-out basis. Please contact the practice to join the waitlist. We apologise for any inconvenience this may cause. Your healthcare is our highest priority, and we will reopen enrolments when we are able. Thank you for understanding.

If you need to speak to a GP, we can offer you an online consultation, usually on the same day. With The Doctors Online, you can book a casual appointment and connect with a doctor via phone or video call. Before you book, check our FAQs to make sure your health concerns are suitable for an online appointment - Book Here

The Doctors App

The Doctors App is now live - download today!

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • A summary of your health information
  • Great way to connect with us, your general practice team
  • Passcode, touch/facial recognition – no more forgetting your username and password!

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code Description automatically generated

  1. Select ‘create account’ and enter our special invite code: PHOE
  2. Enter your details – these must match what your practice holds on file

While The Doctors is best experienced on the app, it can also be accessed online. You can use the above invite code to create an account online.

 

Our Services

Our General Services

  • General Health and Wellness
  • GP Appointments
  • Women's and Men's Health Checks and Screening
  • Minor Surgery
  • Immunisations
  • Chronic Disease Management
  • Long Term Condition Care and Advice

Travel Health Services

At The Doctors Phoenix our aim is to make your travel preparation easy, cost-effective and tailored to your needs. It's important to get the right vaccinations and health advice before you go, including how to stay safe and healthy while you're away. 

Download our Travel Health Questionnaire here.

Smoking Cessation

Individual support is offered to people who would like to stop smoking by our health care assistants who are trained in smoking cessation. They are able to supply nicotine patch exchange cards, which can be exchanged at a pharmacy for two four – week courses of subsidised patches or gum.

Hours

<span id="Hours-and-fees"></span>Hours

Standard Hours

Monday - Friday 8am – 5pm for booked GP appointments
Closed weekends and public holidays 

After Hours

For after hours care, please call our usual number 07 307 0586. Your call will be answered by a registered nurse.
On weekends Whakatane Hospital's Emergency Department provides a free GP service from 10am-4pm.

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees - Doctor

Age Standard CSC
0-13 years FREE FREE
14-17 years $37.00 $13.00
18+ years $50.00 $19.50

Prices effective from 1 July 2024

Read our Standard Payment Terms and Conditions here

Enrolled Patient Fees - Nurse

Age Standard CSC
0-13 years FREE FREE
14-17 years $20.00 $13.00
18+ years $29.00 $19.50

Prices effective from 1 July 2024

Read our Standard Payment Terms and Conditions here

Casual Patient Fees - Doctor

Age Fee
0-5 years $40.00
6-13 years $70.00
14-17 years $70.00
18+ years $100.00
Adult with CSC $77.00

International visitors $130.00

Prices effective from 1 July 2024

Read our Standard Payment Terms and Conditions here

Casual Patient Fees - Nurse

Age Fee
0-5 years $30.00
6-13 years $30.00
14-17 years $55.00
18+ years $60.00
Adult with CSC $60.00

Prices effective from 1 July 2024

Read our Standard Payment Terms and Conditions here

ACC Enrolled Patient Fees - Doctor

Age Standard CSC
0-13 years FREE FREE
14-17 years $37.00 $13.00
18+ years $50.00 $19.50

Prices effective from 1 July 2024

Read our Standard Payment Terms and Conditions here

ACC Enrolled Patient Fees - Nurse

Age Standard CSC
0-13 years FREE FREE
14-17 years $46.00 $13.00
18+ years $56.00 $19.50

Prices effective from 1 July 2024

Read our Standard Payment Terms and Conditions here

ACC Casual Patient Fees - Nurse

Age Standard
0-13 years $25.00
14-17 years $55.00
18+ years $55.00

Prices effective from 1 July 2023

Read our Standard Payment Terms and Conditions here

ACC Casual Patient Fees - Doctor

Age Standard
0-5 years FREE
6-13 years FREE
14-17 years $46.00
18+ years $56.00

Prices effective from 1 July 2024

Read our Standard Payment Terms and Conditions here

Prescriptions

  Standard CSC Holder
Repeat Prescription $25.00 $17.50
Urgent/Faxed Prescription $29.00 $21.50

Prices effective from 1 July 2024

Read our Standard Payment Terms and Conditions here

Medicals

Driver's Medical 18-64 years $135.00
Driver's Medical 65+ years $120.00
Pre-employment Medical $200.00
Diving Recreational  $120.00
Diving Recreational - Casual $155.00

Prices effective from 1 July 2024

Read our Standard Payment Terms and Conditions here

Travel Consult

Travel Doctor $90
Travel Doctor - Casual $130
Travel Nurse $30

Fees effective from 1 July 2024

Read our Standard Payment Terms and Conditions here

Other Charges

ECG $50.00
ECG - Casual $80.00
Ear syringe $75.00
Injection $16.00
Liquid Nitrogen <3 lesions 30.00 each
Liquid Nitrogen +3 lesions $70.00
Instant Drug Test $90.00
Blood Pressure HCA $13.00
Joint Steroid Injection $45.00
Non-funded Flu Vaccine $45.00
Punch Biopsy $140.00
Repeat ACC Dressings $10.00
Non ACC Dressings $10.00
Form - No Consult $20.00 (simple)
Insurance Medicals $150.00 min
Jadelle Insertion 26+ years                                                                                                                                                                                           $185.00                                                                                                                             
Jadelle Removal 26+ years $185.00
IUD Insertion $185.00
IUD Removal $50.00
Depo Injection $25.00
Cervical Smear 20-70 years $28.00
Pregnancy Test - Neg See Nurse Fees For Enrolled Patients
Pregnancy Test - Pos Free
ACLASTA $140.00
Basic Excisions $400.00
Spirometry $75.00

Prices effective from 1 July 2023

Read our Standard Payment Terms and Conditions here

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Our Team

Mandeeps Manage  

  • Dr Gregory Burnett

    Dr Gregory Burnett

    MD General Practice

    I am a Family Doctor from the United States, I completed my training in 2014 in Oregon, in the United States' Pacific Northwest. I became a Family Doctor because I enjoy getting to know my patients and having the opportunity to care for people of all ages. I enjoy all aspects of Family Medicine. My family and I moved to New Zealand in August of 2021 and are excited to be settling into work and life here in the Eastern Bay of Plenty. 

  • Dr Andrew Chandra Raj

    Dr Andrew Chandra Raj

    MBChB(UK), nMRCGP General Practice

    Hi, I am Andrew, I started working at the Doctors Phoenix in November 21.
    I moved from Suffolk in East of England with my wife and 2 sons age 1 and 4. I graduated from Leicester Medical school in 2006 and have worked in General Practice for over 12 years and thoroughly enjoy offering holistic care in the community to families. One of the aspects that I really enjoy in General Practice is getting to know our patients well and their families as they grow and managing a large variety of conditions. It gives me great job satisfaction and every day is different. I also have a special interest in orthopaedics.
    In my spare time I enjoy Photography, Cinematography, Bike riding and Hiking, and look forward to improving my skills with Watersports. We're looking forward to settling in, here in Whakatane, and exploring New Zealand.

    Mihi Aroha

  • Dr Ruth Brennan

    Dr Ruth Brennan

    I am Ruth Brennan, originally from Ireland. I graduated from the University College Dublin in 2014. After working in Ireland, I moved to New Zealand and worked in hospital medicine in Wellington and Hutt Valley, before becoming a GP in the Eastern Bay of Plenty.  I have special interests in Women’s Health, Mental Health and Family Planning. Outside of work I enjoy scuba diving, yoga and ballet.

  • Dr Sarah Felt

    Dr Sarah Felt

    I am originally from Colorado in the US where I graduated from Medical School in 2000.  After 10 years of practicing in rural Colorado, I moved to New Zealand in 2010 and settled in the Bay of Plenty in 2012.  I have special areas of training and interest in Travel Medicine, Women’s Health, Palliative Care, and Sports Medicine.  I have been active my whole career investing in the next generation of doctors through teaching medical students and registrars.  Outside of work, I enjoy all the wonderful outdoor activities available in New Zealand from trail running and tramping, to swimming and mountain biking.  I love to cook, am an avid reader and dog lover (currently with 2 retired greyhounds) and enjoy travelling. 

  • GP Lead Jodie Ask

    GP Lead Jodie Ask

    Jodie graduated from St Georges medical school London in 1997. After seven years working in the United Kingdom Jodie immigrated to New Zealand. She has been a General Practitioner in the Eastern Bay of Plenty ever since. 
     

    Jodie has an interest in family medicine, womans health and family planning.

Latest News

<span id="Latest-news"></span> Latest News

April Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

General Enquiries and Feedback

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  • We welcome your feedback and always strive to provide the best care and advice. Please let us know by completing the patient feedback and General Enquiries form below. 

    (Please do not send clinical queries via this form. To book an appointment or request a prescription please log in to the online portal or phone reception)

  • Important to know

    • Green Cross Health and The Doctors medical centres follow this feedback management process in accordance with guidelines set by the Health and Disability Commissioner
    • If your feedback is sensitive or involves medical centre management, please contact Green Cross Health by emailing feedback.medical@greencrosshealth.co.nz
    • You can ask for help and advice from The NZ Advocacy service. The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers and agencies.
    • If you have concerns you are welcome to contact the Health and Disability Commission (HDC) about our service. Anyone can use this service, including the person who received the care, a family member or friend of the person who received the care, or a health or disability service provider or concerned person.
    • If you feel your privacy has been breached involving your own or other people's personal information, you can complain to the Privacy Commission

     

07 307 0586

Pyne Street
Whakatane 3120

thedocs@phoenixhealth.co.nz

Open Monday to Friday 8am - 5pm
Closed weekends and public holidays

Holiday Hours

Open     23 – 24 Dec 2024

Closed  25 – 26 Dec 2024

Open     27 – 31 Dec 2024

Closed  1 – 2 Jan 2025

Open   3 Jan 2025 onward

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