The Doctors Phoenix

The Doctors Phoenix Medical Centre

Welcome to our practice 

The Doctors Phoenix is a well established family general medical practice, in a centrally located purpose-built clinic, with modern and attractive facilities. We have seven general practitioners and a dedicated team of practice nurses, supported by a range of visiting specialists. Phoenix House and the surrounding area also have other medical services, including radiology, audiology, counselling, laboratory and a pharmacy, providing easy access to a range of investigations and treatments. We provide quality individual and family health care, with a focus on the importance of a strong relationship between patient and healthcare provider.

Enrolments are currently closed due to limited capacity

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 07 307 0586 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Phone us on 07 307 0586 for 5-11 year olds, standard vaccines and boosters.

Consults
Many consults are virtual (phone or video), with some in person. Phone 07 307 0586 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

Enrolments are currently closed due to limited capacity

We will open up enrolments again just as soon as we can. Thanks for your understanding.

Need an appointment? 

If you are not enrolled, you will need to call us on the day e.g. if you’re a visitor to the region. Just phone our friendly team to see if we are able to see you for a casual appointment. Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 07 307 0586 to start your registration

Here’s How to Complete Your Registration  and How to Use The Portal

Our Services

Our General Services

  • General Health and Wellness
  • GP Appointments
  • Women's and Men's Health Checks and Screening
  • Minor Surgery
  • Immunisations
  • Chronic Disease Management
  • Long Term Condition Care and Advice

Travel Health Services

At The Doctors Phoenix our aim is to make your travel preparation easy, cost-effective and tailored to your needs. It's important to get the right vaccinations and health advice before you go, including how to stay safe and healthy while you're away. 

Download our Travel Health Questionnaire here.

Smoking Cessation

Individual support is offered to people who would like to stop smoking by our health care assistants who are trained in smoking cessation. They are able to supply nicotine patch exchange cards, which can be exchanged at a pharmacy for two four – week courses of subsidised patches or gum.

Standard Hours

Monday - Friday 8am – 5pm for booked GP appointments
Closed weekends and public holidays 

After Hours

For after hours care, please call our usual number 07 307 0586. Your call will be answered by a registered nurse.
On weekends Whakatane Hospital's Emergency Department provides a free GP service from 10am-4pm.

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees - Doctor

Age Standard CSC
0-13 years FREE FREE
14-17 years $30.00 $13.00
18+ years $43.00 $19.50

Prices effective from 1 July 2023

Read our Standard Payment Terms and Conditions here

Enrolled Patient Fees - Nurse

Age Standard CSC
0-13 years FREE FREE
14-17 years $18.00 $12.50
18+ years $25.00 $18.50

Prices effective from 1 July 2023

Read our Standard Payment Terms and Conditions here

Casual Patient Fees - Doctor

Age Fee
0-5 years $37.00
6-13 years $65.00
14-17 years $65.00
18+ years $95.00
Adult with CSC $75.00

International visitors $125.00

Prices effective from 1 July 2023

Read our Standard Payment Terms and Conditions here

Casual Patient Fees - Nurse

Age Fee
0-5 years $25.00
6-13 years $25.00
14-17 years $50.00
18+ years $55.00
Adult with CSC $50.00

Prices effective from 1 July 2023

Read our Standard Payment Terms and Conditions here

ACC Enrolled Patient Fees - Doctor

Age Standard CSC
0-13 years FREE FREE
14-17 years $30.00 $13.00
18+ years $43.00 $19.50

Prices effective from 1 July 2023

Read our Standard Payment Terms and Conditions here

ACC Enrolled Patient Fees - Nurse

Age Standard CSC
0-13 years FREE FREE
14-17 years $25.00 $12.50
18+ years $25.00 $18.50

Prices effective from 1 July 2023

Read our Standard Payment Terms and Conditions here

ACC Casual Patient Fees - Nurse

Age Standard
0-13 years $25.00
14-17 years $55.00
18+ years $55.00

Prices effective from 1 July 2023

Read our Standard Payment Terms and Conditions here

ACC Casual Patient Fees - Doctor

Age Standard
0-5 years FREE
6-13 years FREE
14-17 years $40.00
18+ years $50.00

Prices effective from 1 July 2023

Read our Standard Payment Terms and Conditions here

Prescriptions

  Standard CSC Holder
Repeat Prescription $20.00 $16.50
Urgent/Faxed Prescription $25.00 $20.00

Prices effective from 1 July 2023

Read our Standard Payment Terms and Conditions here

Medicals

Driver's Medical 18-64 years $90.00
Driver's Medical 65+ years $75.00
Pre-employment Medical $200.00
Diving Recreational  $75.00
Diving Recreational - Casual $110.00

Prices effective from 1 July 2023

Read our Standard Payment Terms and Conditions here

Travel Consult

Travel Doctor $90
Travel Doctor - Casual $110
Travel Nurse $30

Fees effective from 1 July 2023

Read our Standard Payment Terms and Conditions here

Other Charges

ECG $35.00
ECG - Casual $60.00
Ear syringe $55.00
Injection $15.00
Liquid Nitrogen <3 lesions $25.00 each
Liquid Nitrogen +3 lesions $60.00
Instant Drug Test $90.00
ESR Drug Test $90.00
Blood Pressure HCA $12.00
Joint Steroid Injection $45.00
Non-funded Flu Vaccine $35.00
Punch Biopsy $125.00
Repeat ACC Dressings $15.00
Non ACC Dressings $15.00
Form - No Consult $20.00 (simple)
Insurance Medicals $200.00 min
Jadelle Insertion 26+ years                                                                                                                                                                                           $185.00                                                                                                                             
Jadelle Removal 26+ years $185.00
IUD Insertion $185.00
IUD Removal $50.00
Depo Injection $25.00
Depo Injection (Casual) $60.00
Cervical Smear 20-70 years $26.00
Pregnancy Test - Neg $16.00
Pregnancy Test - Pos FREE
Casual Pregnancy Test $20.00
ACLASTA $140.00
Basic Excisions $400.00
Spirometry $65.00

Prices effective from 1 July 2023

Read our Standard Payment Terms and Conditions here

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Our Team

Mandeeps Manage  
  • Reception Lead Tania Archibald

    Reception Lead Tania Archibald

    I was born in Whakatane and have lived here all my life, went to Apanui and then Whakatane High School. I worked at the National Bank for a number of years and then when my last child went off to University My Husband and I left on an adventure to Perth returning 4 years later. I have three children and five grandchildren I spend most of my free time with them and walking the Nga Tapa Wai track. I enjoy leading and supporting our reception team to give our patients the best possible experience.

  • Nurse Lead Melissa Davies

    Nurse Lead Melissa Davies

    I grew up in the South Waikato town of Tokoroa and graduated with a Bachelor of Nursing from WINTEC in 2003.  From there I have undertaken various roles in Australia, Waikato and the BOP.  I moved to Whakatane in 2008 where I live with my husband and 3 children. My speciality areas are Travel and COPD. I love Primary healthcare and all the exciting opportunities it brings.  I enjoy working closely with our team and forming relationships with our local families.

  • Dr Gregory Burnett

    Dr Gregory Burnett

    MD General Practice

    I am a Family Doctor from the United States, I completed my training in 2014 in Oregon, in the United States' Pacific Northwest. I became a Family Doctor because I enjoy getting to know my patients and having the opportunity to care for people of all ages. I enjoy all aspects of Family Medicine. My family and I moved to New Zealand in August of 2021 and are excited to be settling into work and life here in the Eastern Bay of Plenty. 

  • Dr Andrew Chandra Raj

    Dr Andrew Chandra Raj

    MBChB(UK), nMRCGP General Practice

    Hi, I am Andrew, I started working at the Doctors Phoenix in November 21.
    I moved from Suffolk in East of England with my wife and 2 sons age 1 and 4. I graduated from Leicester Medical school in 2006 and have worked in General Practice for over 12 years and thoroughly enjoy offering holistic care in the community to families. One of the aspects that I really enjoy in General Practice is getting to know our patients well and their families as they grow and managing a large variety of conditions. It gives me great job satisfaction and every day is different. I also have a special interest in orthopaedics.
    In my spare time I enjoy Photography, Cinematography, Bike riding and Hiking, and look forward to improving my skills with Watersports. We're looking forward to settling in, here in Whakatane, and exploring New Zealand.

    Mihi Aroha

  • Dr Ruth Brennan

    Dr Ruth Brennan

    I am Ruth Brennan, originally from Ireland. I graduated from the University College Dublin in 2014. After working in Ireland, I moved to New Zealand and worked in hospital medicine in Wellington and Hutt Valley, before becoming a GP in the Eastern Bay of Plenty.  I have special interests in Women’s Health, Mental Health and Family Planning. Outside of work I enjoy scuba diving, yoga and ballet.

  • Dr Sarah Felt

    Dr Sarah Felt

    I am originally from Colorado in the US where I graduated from Medical School in 2000.  After 10 years of practicing in rural Colorado, I moved to New Zealand in 2010 and settled in the Bay of Plenty in 2012.  I have special areas of training and interest in Travel Medicine, Women’s Health, Palliative Care, and Sports Medicine.  I have been active my whole career investing in the next generation of doctors through teaching medical students and registrars.  Outside of work, I enjoy all the wonderful outdoor activities available in New Zealand from trail running and tramping, to swimming and mountain biking.  I love to cook, am an avid reader and dog lover (currently with 2 retired greyhounds) and enjoy travelling. 

  • GP Lead Jodie Ask

    GP Lead Jodie Ask

    Jodie graduated from St Georges medical school London in 1997. After seven years working in the United Kingdom Jodie immigrated to New Zealand. She has been a General Practitioner in the Eastern Bay of Plenty ever since. 
     

    Jodie has an interest in family medicine, womans health and family planning.

  • Dr Jim McKevitt

    Dr Jim McKevitt

    Jim Mckevitt has been a GP in Whakatane for about 30 years, and still has patients who have travelled those years with him. He now works 3 days per week so he can spend more time with his family. He enjoys the amazing variety of General Practice and has a special interest in skin cancer surgery. 

Latest News

April Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Your Feedback

<span id="Contact-Us">Your Feedback</span>
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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online form direct to your medical centre

    2.  Or email our Clinical Advisory Team

    • If your feedback is of a sensitive nature or involves medical centre management*, please contact Green Cross Health directly by emailing feedback.medical@greencrosshealth.co.nz directly. You will receive an acknowledgement within 5 working days. 
    •  
    • *Please note, once we have contacted you, we will ask for your permission to share information with centre management to resolve your complaint and improve our services.

    3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry (Please do not send clinical queries via this form. You will need to book an appointment via the online portal or phone reception to book)

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