The Doctors Phoenix

The Doctors Phoenix Medical Centre

Welcome to our practice 

The Doctors Phoenix is a well established family general medical practice, in a centrally located purpose-built clinic, with modern and attractive facilities. We have seven general practitioners and a dedicated team of practice nurses, supported by a range of visiting specialists. Phoenix House and the surrounding area also have other medical services, including radiology, audiology, counselling, laboratory and a pharmacy, providing easy access to a range of investigations and treatments. We provide quality individual and family health care, with a focus on the importance of a strong relationship between patient and healthcare provider.

Enrolments are currently closed due to limited capacity

Get your flu vaccine with us - if you're enrolled with us booking a flu vaccine is easy and best done through the patient portal – book now! Or you can request an appointment using our online form:

Request flu vaccine here

For more info read more here

Click here for more info on:

Covid-19 Tests & Results, Managing a Positive Result,
Covid-19 Vaccinations and Consults

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 07 307 0586 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Phone us on 07 307 0586 for 5-11 year olds, standard vaccines and boosters.

Consults
Many consults are virtual (phone or video), with some in person. Phone 07 307 0586 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please scan in and wear a mask at all times.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

Enrolments are currently closed due to limited capacity

We are currently only accepting enrolments from family members of enrolled patients. Please contact us if this applies to you, otherwise we will open up enrolments again to everybody as soon as we can. Thanks for your understanding.
 

Not enrolled but need an appointment? 

You can still get an appointment here even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 07-307 0586 to start your registration

Here’s How to Complete Your Registration  and How to Use The Portal

Our Services

Our General Services

  • General Health and Wellness
  • GP Appointments
  • Women's and Men's Health Checks and Screening
  • Minor Surgery
  • Immunisations
  • Chronic Disease Management
  • Long Term Condition Care and Advice

Smoking Cessation

Individual support is offered to people who would like to stop smoking by our health care assistants who are trained in smoking cessation. They are able to supply nicotine patch exchange cards, which can be exchanged at a pharmacy for two four – week courses of subsidised patches or gum.

Standard Hours

Monday - Friday 8am – 5pm for booked GP appointments
Closed weekends and public holidays 

After Hours

For after hours care, please call our usual number 07 307 0586. Your call will be answered by a registered nurse.
On weekends Whakatane Hospital's Emergency Department provides a free GP service from 10am-4pm.

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees

Age Doctor CSC Holder Nurse CSC Holder
0-13 years FREE FREE FREE FREE
14-17 years $25 $13 $15 $12.50
Adult $37.50 $19.50 $23 $18.50
Adult 65+ $33 $19.50 $23 $18.50

No discount for HUHC patients. Discounts received at Pharmacy

Fees effective from 1 July 2021

Casual Patient Fees

Age Doctor Nurse
Under 6 $35 $25
6-13 years $60 $25
13-17 years $60 $45
Adult $90 (international visitor $120) $45
With CSC/HUH $70 $45

Fees effective from Fees effective from 1 July 2021

ACC Charges

Age Enrolled CSC Holder Casual
Adult $37.50 $19.50 $90
Adult 65+ $33 $19.50 $90
13-17 years $25 $13 $60
Under 13 FREE FREE $60
Under 6 FREE FREE $35

Fees effective from 1 July 2021

Prescriptions

  Standard CSC Holder
Repeat Prescription $18 $16.50
Urgent/Faxed Prescription $22 $20
Under 14 Faxed Prescription $6 $6

Fees effective from 1 July 2021

Medicals

Driving Medical $70
Driving Medical - Casual $100
Pre-employment Medical $180
Diving Recreational $70
Diving Recreational - Casual $100

Fees effective from 1 July 2021

Travel Consult

Travel Doctor $80
Travel Doctor - Casual $100
Travel Nurse $20

Fees effective from 1 July 2021

Other Charges

ECG

$30.00

Jadelle insertion 26yrs+

$185.00

ECG - casual

$55.00

Jadelle removal 26yrs +

$185.00

Ear syringe

$30.00

IUD Insertion

$185.00 (excludes device)

Injection

$15.00

IUD Removal

$50.00

Liquid Nitrogen -3 lesions

$18.00

Depo injection

$20.00

Liquid Nitrogen 3+ lesions

Up to $50.00

Depo injection (casual)

$60.00

Instant Drug test

$80.00

Cervical Smear 20-70 yrs

$26.00

ESR Drug test

$80.00

Pregnancy Test – Neg

$15.00

Blood pressure HCA

$10.00

Pregnancy Test – Pos

FREE

Joint Steroid Injection

$40.00

Casual Pregnancy Test

$20.00

Non-funded Flu Vaccine

$34.00

ACLASTA

$135.00

Punch Biopsy

$85.00

Standard Excisions

From $250.00

Repeat ACC Dressings     

$5.00

Spirometry

$55.00 (non-funded)

Non ACC Dressings

Normal consult + consumables

Form – no consultation

$18.00 (SIMPLE)                         Up to $40.00 (COMPLEX)

Insurance Medicals

Minutes taken x 5 + $1 per page + GST (minimum $150.00)

Home Visits

$150.00 (per 15min consultation + mileage @ 73c p/KM)

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

Mandeeps Manage  
  • Reception Lead Tania Archibald

    Reception Lead Tania Archibald

    I was born in Whakatane and have lived here all my life, went to Apanui and then Whakatane High School. I worked at the National Bank for a number of years and then when my last child went off to University My Husband and I left on an adventure to Perth returning 4 years later. I have three children and five grandchildren I spend most of my free time with them and walking the Nga Tapa Wai track. I enjoy leading and supporting our reception team to give our patients the best possible experience.

  • Nurse Lead Melissa Davies

    Nurse Lead Melissa Davies

    I grew up in the South Waikato town of Tokoroa and graduated with a Bachelor of Nursing from WINTEC in 2003.  From there I have undertaken various roles in Australia, Waikato and the BOP.  I moved to Whakatane in 2008 where I live with my husband and 3 children. My speciality areas are Travel and COPD. I love Primary healthcare and all the exciting opportunities it brings.  I enjoy working closely with our team and forming relationships with our local families.

  • Dr Gregory Burnett

    Dr Gregory Burnett

    MD General Practice

    I am a Family Doctor from the United States, I completed my training in 2014 in Oregon, in the United States' Pacific Northwest. I became a Family Doctor because I enjoy getting to know my patients and having the opportunity to care for people of all ages. I enjoy all aspects of Family Medicine. My family and I moved to New Zealand in August of 2021 and are excited to be settling into work and life here in the Eastern Bay of Plenty. 

  • Dr Andrew Chandra Raj

    Dr Andrew Chandra Raj

    MBChB(UK), nMRCGP General Practice

    Hi, I am Andrew, I started working at the Doctors Phoenix in November 21.
    I moved from Suffolk in East of England with my wife and 2 sons age 1 and 4. I graduated from Leicester Medical school in 2006 and have worked in General Practice for over 12 years and thoroughly enjoy offering holistic care in the community to families. One of the aspects that I really enjoy in General Practice is getting to know our patients well and their families as they grow and managing a large variety of conditions. It gives me great job satisfaction and every day is different. I also have a special interest in orthopaedics.
    In my spare time I enjoy Photography, Cinematography, Bike riding and Hiking, and look forward to improving my skills with Watersports. We're looking forward to settling in, here in Whakatane, and exploring New Zealand.

    Mihi Aroha

  • Dr Ruth Brennan

    Dr Ruth Brennan

    I am Ruth Brennan, originally from Ireland. I graduated from the University College Dublin in 2014. After working in Ireland, I moved to New Zealand and worked in hospital medicine in Wellington and Hutt Valley, before becoming a GP in the Eastern Bay of Plenty.  I have special interests in Women’s Health, Mental Health and Family Planning. Outside of work I enjoy scuba diving, yoga and ballet.

  • Dr Sarah Felt

    Dr Sarah Felt

    I am originally from Colorado in the US where I graduated from Medical School in 2000.  After 10 years of practicing in rural Colorado, I moved to New Zealand in 2010 and settled in the Bay of Plenty in 2012.  I have special areas of training and interest in Travel Medicine, Women’s Health, Palliative Care, and Sports Medicine.  I have been active my whole career investing in the next generation of doctors through teaching medical students and registrars.  Outside of work, I enjoy all the wonderful outdoor activities available in New Zealand from trail running and tramping, to swimming and mountain biking.  I love to cook, am an avid reader and dog lover (currently with 2 retired greyhounds) and enjoy travelling. 

  • GP Lead Jodie Ask

    GP Lead Jodie Ask

    Jodie graduated from St Georges medical school London in 1997. After seven years working in the United Kingdom Jodie immigrated to New Zealand. She has been a General Practitioner in the Eastern Bay of Plenty ever since. 
     

    Jodie has an interest in family medicine, womans health and family planning.

  • Dr Jim McKevitt

    Dr Jim McKevitt

    Jim Mckevitt has been a GP in Whakatane for about 30 years, and still has patients who have travelled those years with him. He now works 3 days per week so he can spend more time with his family. He enjoys the amazing variety of General Practice and has a special interest in skin cancer surgery. 

Latest News

April Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Your Feedback

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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online form direct to your medical centre

    2.  Or email our Clinical Advisory Team

    • If your feedback is of a sensitive nature or involves medical centre management*, please contact Green Cross Health directly by emailing [email protected] directly. You will receive an acknowledgement within 5 working days. 
    •  
    • *Please note, once we have contacted you, we will ask for your permission to share information with centre management to resolve your complaint and improve our services.

    3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry

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