The Doctors Phoenix

Welcome to our practice

The Doctors Phoenix is a well established family general medical practice, in a centrally located purpose-built clinic, with modern and attractive facilities. We have seven general practitioners and a dedicated team of practice nurses, supported by a range of visiting specialists. Phoenix House and the surrounding area also have other medical services, including radiology, audiology, counselling, laboratory and a pharmacy, providing easy access to a range of investigations and treatments. We provide quality individual and family health care, with a focus on the importance of a strong relationship between patient and healthcare provider.

COVID-19 Notice: in Alert Level 1 our consults are in person and through phone or video

Phone 07 307 0586 to book appointments. To ensure everyone gets the help they need, we'll be screening all appointment requests which may involve calling you back with more details.

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We’re providing our service in a new way to ensure you and your whanau remain safe. We're doing our part to support the COVID-19 response so when you phone us or visit the clinic we will ask if you have any cough, cold, or flu-like symptoms or if you're concerned about COVID-19 - let us know. This doesn't mean we think you have coronavirus, it's simply a small step we're taking to ensure we continue to keep our community safe and healthy.

Our practice is safe to visit

Safety is our priority. We are doing testing for COVID-19 and it's done in your car where possible or in an isolation room if an assessment is required.

This means when you visit us for other medical issues you won’t be exposed in any way. We have strict infection prevention standards in place, meaning staff are regularly wiping surfaces and keeping the practice clean and germ-free.

Thanks for your patience and continued support.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

We warmly welcome new patients

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrolment Form

Ask at reception or download our  Enrolment Form

Complete all sections and email it to us including suitable identification or bring it in to the centre before your first visit.

Not enrolled but need an appointment? 

You can still get an appointment even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment.  Extra charges apply for casual appointments when you are not enrolled.

General information about enrolling with us

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 07-307 0586 to start your registration

Here’s How to Complete Your Registration  and How to Use The Portal

Our Services

Our General Services

  • General Health and Wellness
  • GP Appointments
  • Women's and Men's Health Checks and Screening
  • Minor Surgery
  • Immunisations
  • Chronic Disease Management
  • Long Term Condition Care and Advice

Travel Health

The Doctors Phoenix has staff trained in all aspects of travelers health services. Contact us 4-6 weeks before setting off, click here for our Travel Health Questionnaire.

What does the Travel Health service offer?

  • Specific travel advice tailored to the travelers needs to plan for a healthy and safe trip
  • General travel advice on such issues as deep vein thrombosis, jet lag, traveler’s diarrhoea, altitude sickness
  • Advice on accident and injury prevention
  • Advice on women’s health issues such as pregnancy and flying and HIV considerations
  • Advice on specific diseases and illnesses relating to the traveler’s destination, including malaria, rabies, hepatitis, yellow fever and more
  • Pre-travel vaccinations - get the right vaccines, medications and advice for the right countries
  • Manage complicated medical issues, families, school groups or business travel
  • Post-travel health needs or illnesses
  • Travel consultations are a non-funded service for both adults and children

Who gives advice and vaccines?
One practice nurses and three doctors, all who have had specific travel medicine training

Please contact our medical centre directly for Travel Health services pricing

Smoking Cessation

Individual support is offered to people who would like to stop smoking by our health care assistants who are trained in smoking cessation. They are able to supply nicotine patch exchange cards, which can be exchanged at a pharmacy for two four – week courses of subsidised patches or gum.

Hours

Standard Hours

Monday - Friday 8am – 5pm for booked GP appointments
We warmly welcome new patients to enrol with us

Closed public holidays 

After Hours

For after hours care, please call our usual number 07 307 0586. Your call will be answered by a registered nurse.
On weekends Whakatane Hospital's Emergency Department provides a free GP service from 10am-4pm.

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees

Age Doctor CSC Holder Nurse CSC Holder
0-13 years FREE FREE FREE FREE
14-17 years $24 $13 $15 $12.50
Adult $36.50 $19.50 $23 $18.50
Adult 65+ $32 $19.50 $23 $18.50

No discount for HUHC patients. Discounts received at Pharmacy

Fees effective from 28 August 2020

Casual Patient Fees

Age Doctor Nurse
Under 6 $35 $25
6-13 years $60 $25
13-17 years $60 $45
Adult $90 (international visitor $120) $45
With CSC/HUH $70 $45

Fees effective from 28 August 2020

ACC Charges

Age Enrolled CSC Holder Casual
Adult $36.50 $19.50 $90
Adult 65+ $32 $19.50 $90
13-17 years $24 $13 $60
Under 13 FREE FREE $60
Under 6 FREE FREE $35

Fees effective from 28 August 2020

Prescriptions

  Standard CSC Holder
Repeat Prescription $18 $16.50
Urgent/Faxed Prescription $22 $20
Under 14 Faxed Prescription $6 $6

Fees effective from 28 August 2020

Medicals

Driving Medical $70
Driving Medical - Casual $100
Pre-employment Medical $180
Diving Recreational $70
Diving Recreational - Casual $100

Fees effective from 28 August 2020

Travel Consult

Travel Doctor $80
Travel Doctor - Casual $100
Travel Nurse $20

Fees effective from 28 August 2020

Other Charges

ECG

$30.00

Jadelle insertion 26yrs+

$185.00

ECG - casual

$55.00

Jadelle removal 26yrs +

$185.00

Ear syringe

$30.00

IUD Insertion

$185.00 (excludes device)

Injection

$15.00

IUD Removal

$50.00

Liquid Nitrogen -3 lesions

$18.00

Depo injection

$20.00

Liquid Nitrogen 3+ lesions

Up to $50.00

Depo injection (casual)

$60.00

Instant Drug test

$80.00

Cervical Smear 20-70 yrs

$26.00

ESR Drug test

$80.00

Pregnancy Test – Neg

$15.00

Blood pressure HCA

$10.00

Pregnancy Test – Pos

FREE

Joint Steroid Injection

$40.00

Casual Pregnancy Test

$20.00

Non-funded Flu Vaccine

$34.00

ACLASTA

$135.00

Punch Biopsy

$85.00

Standard Excisions

From $250.00

Repeat ACC Dressings     

$5.00

Spirometry

$55.00 (non-funded)

Non ACC Dressings

Normal consult + consumables

Form – no consultation

$18.00 (SIMPLE)                         Up to $40.00 (COMPLEX)

Insurance Medicals

Minutes taken x 5 + $1 per page + GST (minimum $150.00)

Home Visits

$150.00 (per 15min consultation + mileage @ 73c p/KM)

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

Mandeeps Manage  

  • Dr Ruth Brennan

    Dr Ruth Brennan

    Ruth Brennan is originally from Ireland, and graduated from University College Dublin in 2014. After spending some time working in Ireland, she moved to New Zealand and worked in hospital medicine in Wellington and Hutt Valley, before becoming a GP in the Eastern Bay of Plenty.  She has particular interests in Women’s Health, Mental Health and Family Planning, and outside of work enjoys scuba diving, yoga and ballet.

  • Dr Matt Klaarenbeek

    Dr Matt Klaarenbeek

    I am a Dutch GP. As a General Practitioner I enjoy the great diversity of patients and different medical cases. It is important for me to get to know my patients and build on that relationship for the years to come. I am an all-round doctor for the whole family, and have a special interest in skin disease and minor surgical procedures. 

    I arrived in Whakatane with my wife and two children and we live in beautiful Ohope. My wife, Cynthia, is also a GP. In previous years I have enjoyed working in the rural settings of Africa and in the city environment of Amsterdam. With our young family we wanted to experience the great outdoors of New Zealand and work in an environment with the chance to get acquainted with a new culture and a variety of patients. 

  • Dr Sarah Felt

    Dr Sarah Felt

    Originally from Colorado in the USA, Sarah moved to New Zealand in 2010. She worked in Taupo initially and moved to Whakatane in September 2012 to work at Phoenix Health Centre as a locum. She liked it so much that she has now joined the group. Outside of work Sarah enjoys running, mountain biking, cooking and travel.

  • Dr Jodie Ask

    Dr Jodie Ask

    Jodie graduated from St Georges medical school London in 1997. After seven years working in the United Kingdom Jodie immigrated to New Zealand. She has been a General Practitioner in the Eastern Bay of Plenty ever since. 

    Jodie has an interest in family medicine, womans health and family planning.

  • Dr Jo Petersen

    Dr Jo Petersen

    Jo qualified at Wits University (South Africa) and prior to his move to NZ in 1994, he was the Chief Medical Officer of a 50-bed hospital at a remote diamond mine. During that time, he completed diplomas in Tropical Medicine, Public Health, Occupational Health and Health Services Management.

    Jo enjoys all aspects of family medicine and has recently completed papers on Travel Medicine and Aviation Medicine.

    Jo’s passions are endurance running and travel and these have taken him to fascinating locations, including Mongolia, Chile, Mt Everest, Antarctica, Namibia and China.

  • Dr Jim McKevitt

    Dr Jim McKevitt

    Jim graduated from Otago University in 1981. After hospital training in Whakatane, the United Kingdom and Auckland he entered general practice in Whakatane in 1986. 

    He enjoys working in a supportive family atmosphere at Phoenix Health. He has an active interest in child health, health for the elderly and skin cancer surgery. 

    Outside of work, he enjoys trying to stay fit on his mountain bike, languages, painting and travel.

Latest News

April Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Your Feedback

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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online Form Direct to Your Medical Centre

    2.  Or Email Our Clinical Advisory Team

    • If you don’t feel comfortable talking with anyone in your medical centre directly, you can complete the feedback form below and one of our National Clinical Advisory Team will follow up with you.

  • 3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry

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07 307 0586

Pyne Street
Whakatane 3120

thedocs@phoenixhealth.co.nz

Open 8am - 5pm Monday to Friday.
Closed public holidays.

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