Our medical centre is open for you.

We’re providing our service in a new way to ensure you and your whanau remain safe. If you need to talk with us about your health and wellness PLEASE CALL US FIRST on 07-307 0586. We’ll make a plan with you over the phone about how we can help. If you are concerned about coronavirus, have a cough, shortness of breath, sore throat, fever or runny nose – let us know.

The Doctors Phoenix is a well established family general medical practice, in a centrally located purpose-built clinic, with modern and attractive facilities. We have seven general practitioners and a dedicated team of practice nurses, supported by a range of visiting specialists. Phoenix House and the surrounding area also have other medical services, including radiology, audiology, counselling, laboratory and a pharmacy, providing easy access to a range of investigations and treatments. We provide quality individual and family health care, with a focus on the importance of a strong relationship between patient and healthcare provider.

Book an appointment online

We are excited to be able to offer you the Manage My Health (MMH) online portal to:

Request repeat scripts
Book appointments with Doctors
Access test results

Please contact us directly to start your registration. Then click here for How to Use It and How to Register. You can click here to go directly to the portal to register with us

Our Services

Additional Services

The Doctors Phoenix also provides additional services for both the workplace and individual.

Minor Surgery
Workplace Medicals
Drug Testing
Aged Residential Care

In addition, we have nurses who have undertaken extra training who take the following special clinics for patients.

COPD/Spirometry Clinic

The aim of this clinic is to help patients manage their COPD. Inhaler techniques, peak-flow monitoring, action plans and lifestyle issues are covered during an appointment with the COPD nurse.

Travel Health Services

The Doctors Phoenix has staff trained in all aspects of travelers health services. Contact us 4-6 weeks before setting off, click here for our Travel Health Questionnaire.

What does the Travel Clinic offer?

Specific travel advice tailored to the travellers needs to plan for a healthy and safe trip
General travel advice on such issues as deep vein thrombosis, jet lag, traveller’s diarrhoea, altitude sickness
Advice on accident and injury prevention
Advice on women’s health issues such as pregnancy and flying and HIV considerations
Advice on specific diseases and illnesses relating to the traveller’s destination, including malaria, rabies, hepatitis, yellow fever and more
Pre-travel vaccinations - get the right vaccines, medications and advice for the right countries
Manage complicated medical issues, families, school groups or business travel
Post-travel health needs or illnesses
Travel consultations are a non-funded service for both adults and children

Who gives advice and vaccines?
One practice nurses and three doctors, all who have had specific travel medicine training

Please contact our medical centre directly for Travel Health services pricing

Smoking Cessation

Individual support is offered to people who would like to stop smoking by our health care assistants who are trained in smoking cessation. They are able to supply nicotine patch exchange cards, which can be exchanged at a pharmacy for two four – week courses of subsidised patches or gum.

Hours

Open Monday to Friday: 8:00am – 5:00pm. Closed public holidays. For after hours care, please call our usual number 07 307 0586. Your call will be answered by a registered nurse. On weekends Whakatane Hospital's Emergency Department provides a free GP service from 10am-4pm.

The Doctors Phoenix provide a competitive fee structure for all consultations and services. However, fees for all services may vary according to the time, materials and complexity involved.

NB: Failing to attend your appointment without cancelling or notifying reception will result in a non-attendance charge of $15.00. All prices are subject to change without prior notice

Patient Charges

ACC Enrolled Patient Charges

Age

Doctor Fee

Nurse Fee

Community Services Card

0 - 13 years

FREE

14-17 years

$22.50

$15.00

$13.00

18 - 64 years

$35.50

$23.00

$19.00

65+ years

$31.00

$23.00

$19.00

Effective from 4 July 2019

ACC Casual Patient Charges

Age	Doctor Fee	Nurse Fee	Community Services Card
0 - 13 years	$35.00 - $60.00	$25.00	$35.00 - $60.00
14-17 years	$60.00	$45.00	$60.00
18 - 64 years	$90.00	$45.00	$70.00
65+ years	$90.00	$45.00	$70.00

Effective from 4 July 2019

Prescriptions

Service	Fee	Community Services Card
Repeat prescription	$18. 00	$16.50
Same day/Faxed prescription	$22.00	$20.00

Our Doctors

Manage

Dr Matt Klaarenbeek

about

I am a Dutch GP. As a General Practitioner I enjoy the great diversity of patients and different medical cases. It is important for me to get to know my patients and build on that relationship for the years to come. I am an all-round doctor for the whole family, and have a special interest in skin disease and minor surgical procedures.

I arrived in Whakatane with my wife and two children and we live in beautiful Ohope. My wife, Cynthia, is also a GP. In previous years I have enjoyed working in the rural settings of Africa and in the city environment of Amsterdam. With our young family we wanted to experience the great outdoors of New Zealand and work in an environment with the chance to get acquainted with a new culture and a variety of patients.

Dr Vasanthi Bradley

about

Vasanthi Bradley is Sri Lankan born and immigrated with family to Whakatane in 1973. She graduated from University of Otago Medical School in 1979. She trained in General Practice and has enjoyed her work in primary health for over thirty years, working in Australia, Ireland and NZ. It is now time to come home to Whakatane where she has family.

When not working, Vasanthi enjoys gardening, music and her family. Intrepid Travel is another love and she has been to many countries on continents.

Dr Sarah Felt

about

Originally from Colorado in the USA, Sarah moved to New Zealand in 2010. She worked in Taupo initially and moved to Whakatane in September 2012 to work at Phoenix Health Centre as a locum. She liked it so much that she has now joined the group. Outside of work Sarah enjoys running, mountain biking, cooking and travel.

Dr Jodie Ask

about

Jodie graduated from St Georges medical school London in 1997. After seven years working in the United Kingdom Jodie immigrated to New Zealand. She has been a General Practitioner in the Eastern Bay of Plenty ever since.

Jodie has an interest in family medicine, womans health and family planning.

Dr Jo Petersen

about

Jo qualified at Wits University (South Africa) and prior to his move to NZ in 1994, he was the Chief Medical Officer of a 50-bed hospital at a remote diamond mine. During that time, he completed diplomas in Tropical Medicine, Public Health, Occupational Health and Health Services Management.

Jo enjoys all aspects of family medicine and has recently completed papers on Travel Medicine and Aviation Medicine.

Jo’s passions are endurance running and travel and these have taken him to fascinating locations, including Mongolia, Chile, Mt Everest, Antarctica, Namibia and China.

Dr Jim McKevitt

about

Jim graduated from Otago University in 1981. After hospital training in Whakatane, the United Kingdom and Auckland he entered general practice in Whakatane in 1986.

He enjoys working in a supportive family atmosphere at Phoenix Health. He has an active interest in child health, health for the elderly and skin cancer surgery.

Outside of work, he enjoys trying to stay fit on his mountain bike, languages, painting and travel.

Enrol Now

We warmly welcome new patients. Being enrolled has many advantages:

•    We send you reminders and recalls for important health management
•    Pay less to see the doctor
•    Pay less for prescriptions (for subsidised medicines prescribed by your doctor)
•    Appointment bookings

Simply ask at reception or download our enrolment form below. Complete all the sections and send back to us by email, post, fax or bring it in with you. You may need to bring in an original ID document (e.g. Birth Certificate, Passport) before your first visit - call our team to find out.

There are many more benefits to enrolling, click here for Enrolment information.

Download our enrolment form here

Latest News

For your safety and convenience, we will now be offering PHONE CONSULTS with your GP. If you or your child are unwell with a cough, fever or flu-like symptoms, please ring us for a PHONE CONSULT.

If you need your regular medications and are feeling well and do not think your doctor will need to examine you, please consider booking a PHONE CONSULT.

This is for everyone's safety and protection. If booking via Manage My Health (MMH), please book as usual and comment "phone consult".

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