The Doctors Massey Medical

Welcome to our practice

We are a family friendly, welcoming medical practice providing a full range of general practice services. We continue the Christian tradition of caring with compassion and skill for those in our local community. We work in partnership with our patients to prevent ill health and promote well-being for all those registered with us. We are also proud to be Cornerstone Accredited. Our practice is owned by Dr Rachel Appleby, Dr Joy Stevens, Dr Jane Renwick and Dr Stuart Monk who are all Fellows of the Royal NZ College of GPs.

Our large practice space means we can offer treatment of minor accidents and wound care, so our local community don't need to travel for these services.  We offer disease prevention & promotion of healthy lifestyle, multi-ethnic patient care, continuity of care, informed choices, responsive to the special status, health needs and rights of Maori, disabled access, working with other agencies and community services, refugee care and assisting with psycho-social issues.

COVID-19 Notice: while we are in Alert Level 2 our consults will be through phone or video, and in person when you need them. 

Phone 09 831 0170 to book appointments. To ensure everyone gets the help they need, we'll be screening all appointment requests which may involve calling you back with more details.

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We’re providing our service in a new way to ensure you and your whanau remain safe. We're doing our part to support the COVID-19 response so when you phone us or visit the clinic we will ask if you have any cough, cold, or flu-like symptoms or if you're concerned about COVID-19 - let us know. This doesn't mean we think you have coronavirus, it's simply a small step we're taking to ensure we continue to keep our community safe and healthy. 

We're doing COVID-19 testing, our practice is safe to visit

Safety is our priority. We are doing testing for COVID-19 and it's done in your car where possible or in an isolation room if an assessment is required.

This means when you visit us for other medical issues you won’t be exposed in any way. We have strict infection prevention standards in place, meaning staff are regularly wiping surfaces and keeping the practice clean and germ-free.

Our practices nearby are designated COVID-19 Testing Stations

The Doctors Red Beach, The Doctors WaimaukuThe Doctors New Lynn, The Doctors Onehunga, The Doctors Ti Rakau, The Doctors Middlemore

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

We warmly welcome new patients

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrolment Form

Ask at reception or download our  Enrolment Form

Complete all sections and email it to us including suitable identification or bring it in to the centre before your first visit.

Not enrolled but need an appointment? 

You can still get an appointment even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment.  Extra charges apply for casual appointments when you are not enrolled.

General information about enrolling with us

 

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Health 365. Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 09 831 0170 to start your registration

Our Services

General Practice Services

  • Adult and Child Medical Care
  • Minor Accident Care
  • Minor Surgery
  • Repeat Prescriptions
  • Lab Results
  • Liquid Nitrogen
  • IUCD Insertion
  • Immunisations
  • Cervical Smears
  • ECG
  • Travel Health Services - advice/vaccinations, contact us 4-6 before leaving, download our Travel Health Questionnaire here
  • Well Child/Tamariki Ora Health Checks – Birth to Three Years

Funded Services

  • Interpreting services (booked when appointment is made)
  • Refugees – comprehensive care with some fully funded visits
  • Maternity care can be funded, if not enrolled with a lead-care provider or independent midwife after 14 weeks and in some clinical situations
  • Smoking cessation programmes
  • Youth & sexual health (criteria apply please ask)
  • Podiatry for diabetes
  • Cervical smear (criteria apply – please ask)
  • Mental health (limited funding for some high risk groups)
  • Terminal Care

Women's Health

Provide women with family planning advice, IUCD & Mirena insertion, Jadelles, cervical smears (nurse smears are available at reduced cost). We also provide breast examinations and mammogram referrals, STI checks, menopause advice and treatment & screening for diabetes and heart disease.

Maternity care for first 3 months (free) with referral to midwives and obstetric care as indicated. Also postnatal care is free up to 14 days post-delivery. Free flu and pertussis vaccines are available to pregnant women.

Men's Health

Provide men with family planning advice, prostrate checks, STI screening and screening for diabetes and heart screening.

Smoking Cessation

Provide stopping smoking assistance including support, nicotine replacement and medications (Zyban & Champix). An appointment can be made with a doctor or a nurse.

Youth Health

Provide full paediatric and teenage care including well child checks and immunisation programme, glue ear screening, oral health screening, youth counselling. STI checks and contraception for teenagers as required.

Accidents

Provide treatment for minor accidents, removal of foreign bodies, suturing cuts, treating strains and sprains. All aspects of wound care. Referral for X-Ray or specialist as needed. Comprehensive ACC medical services. We also include sports & occupational injuries.

Minor Surgery

Removal of suspicious skin lesions, including moles, lumps and ingrown toenails.

Immunisations

Flu Vaccines – Free for over 65’s, many chronic health conditions and children under 5 with recurrent respiratory illnesses, and pregnant women. Flu vaccines are available until 1 December 2018. See website www.fightflu.co.nz

Travel Medicine – Appointment with doctor in first instance. All relevant advice, vaccinations and malaria prevention medication provided payment to be made in advance for all vaccine orders. See website wwwnc.cdc.gov/travel

Immunisation Schedule www.immune.org.nz All infant and childhood vaccines provided as per government schedule, Gardisil vaccines & tetanus boosters. Childhood vaccines are essential to prevent major and potentially fatal illnesses eg. Whooping cough and polio. We have a system of nurse recalls.

Other Vaccines can be ordered and paid for including chicken pox vaccine, shingles vaccine etc.

National Immunisation Schedule - 6 weeks, 3 months, 5 months, 15 months, 4 years, 11 years, 12 years (girls only), 45 years tetanus and 65 years tetanus and influenza vaccine.

HPV vaccination available free to young males. HPV vaccines will be available again in November. Phone the nurse first.

Mental Health

Including counselling (some funding is available for certain high needs groups). Alcohol and substance abuse services including safe drinking limits, counselling, referral to CADS and community agencies.

Medicals

We can undertake a range of medical examinations including drivers, diving, insurance, and others by arrangement.

Elderly Health

Including comprehensive global checks, memory checks, psychological issues, accessing home help and community assistance & transitioning to care of elderly facilities if requested.

Terminal Care

For our enrolled patients we can provide care in liaison with West Auckland hospice. This may include home visits if needed.

Cardiovascular Screening

The CVD (Cardiovascular Disease) Screening Programme offers a systematic risk assessment of eligible patients. This allows us to provide comprehensive management of high risk patients, by setting goals, then developing and implementing a wellness plan to reduce patients CVD risks.

Rheumatic Fever Prevention Programme

Rheumatic Fever is completely preventable by correct treatment of Strep A sore throat infections. Untreated, this can result in damaged heart valves and decreased life expectancy.  High risk groups are Maori and Pacific children aged 4 – 19 years, and also those in poor quality, crowded housing.  Concerning symptoms are: temperature >38 C, no cough, swollen tonsils (with or without pus), and swollen lymph nodes. The Doctors Massey Medical is a designated Rapid Response Clinic for treatment and prevention of Rheumatic Fever – this means you can be seen by the nurse immediately and may avoid needing a doctor’s appointment.

Appointments

If you need a health care appointment with a Massey doctor, give us a call on (09) 831 0170.

Test Results

How to access your test results - If your results indicate that some action is required, the practice will contact you. If you do not hear from us you may assume the test result has given no cause for concern. However, if you would like to access the result please phone the nurse from 2-5pm. Allow at least 2 days for blood results and 1 week for other test results to be processed. The nurses may text you to phone them if they need to discuss a result with you. Please check at the front desk that we have your latest mobile phone number.

Your test results automatically go to Testsafe where they are stored securely for electronic access by other doctors. e.g. at the hospital. This enables safer care and avoids having to have tests redone. If you wish to opt out of this system please inform us.

Repeat Prescriptions

Some repeat prescriptions can be requested without seeing the doctor. However, all repeat prescriptions do require periodic reviews with the doctor. Different medications require differing length of review periods e.g. three or six monthly. The time interval will be agreed with the GP. Repeat prescriptions can be requested by phoning the nurse. Please allow at least 24 hours for your prescription to be ready. An additional fee will be incurred for faxed scripts or those required on the same day.

Standard Hours

Monday & Thursday 8am - 7.00pm for patient appointments
Tuesday & Wednesday 8am - 6.30pm
Friday 8am to 5pm
Closed Saturday and Sunday

After Hours

For after hours care phone The Doctors Massey Medical (09) 831 0170 - the call will be answered by a registered nurse who may be able to assist you when we are closed. If you have an urgent health issue that needs attention on a public holiday or a weekend then visit Westcare White Cross 131 Lincoln Road Henderson or for urgent situations Waitakere Hospital emergency department on 55-75 Lincoln Road

If you have a medical emergency, call 111

 

Patient Fees

Enrolled Patient Fees

GP Consultation

Age Monday to Friday Community Services Card
0 - 13 years FREE FREE
14 - 17 years $34.00 $13.00
18 - 24 years $38.00 $19.50
25 - 64 years $43.00 $19.50
65+ years $39.00 $19.50

A $5 admin charge applies if it is the first visit and to Cervical Smears.
Effective 20 August 2020

Casual Patient Fees

GP consultations - Casual visits

Age No CSC CSC           
0 - 5 years FREE FREE
6 - 17 years $50.00 $45.00
18+ years $75.00 $60.00

CSC = Community Services Card
Effective 20 August 2020

ACC Consultation Fees

ACC Consultations

Age Standard Community Services Card
0 - 13 years FREE FREE
14 - 17 years $25.00 $13.00
18+ years $37.00 $19.50

Dressings and consumables are additional. Wound care for ACC is usually free. Fees are subject to change.
Effective 20 August 2020

Prescription Fees

Prescription Fees

Service Fee
0 - 13 $5.00
14 - 17 $10.00
Same day (faxed & mailed) $25.00
24/48 hours notice
$20.00
 

Effective 20 August 2020

Other Charges

Other Charges 

Service Fee
Flu Vaccination 2019 $30.00 or free for 65+yrs, pregnant women or people with certain chronic or long term conditions
Drivers Medical $75.00
Minor Surgery (30min appt) $320.00
Punch Biopsy $100.00
Home Visits (by prior arrangement)  from $150.00 (non-CSC) or from $85.00 (CSC)
Liquid Nitrogen (requires Dr consult first time) $20.00 to $30 for multiple  + cons fee
Pregnancy Test with Nurse $10.00
Depo Injection with Nurse $17.00
Injection with Nurse $12.00
Ear Syringing (may require Dr consult) $30.00 + cons fee if required
Nurse consultation - short $15.00 
Nurse consultation - long  $25.00 
Dressings with nurse from $10.00 
ECG with Nurse  $40.00
IUCD insertion with Dr Jane Renwick $80.00
Jadelle with Dr Monk Fully funded for eligible people, insertion $90.00, removal $150.00
Cervical Smear with Dr Consultation fee + $5.00
Cervical Smear with Nurse $25.00
Forms to be filled out without a consultation from $20.00

A $15 administration fee will be added to your account if it is not paid at the time of the consultation. This fee will be removed if the account is paid within the next 7 days.
Appointments are 15 minutes: if you feel you need a longer time with your Massey doctor please request this at the time of booking, you will be charged accordingly. Each patient requires their own appointment time slot. If more than one person in a family needs to see the doctor it is important that you advise reception when booking.
Please tell reception at the time of booking if you have a seriously unwell, e.g. chest pain, severe shortness of breath or a child that needs to be seen urgently.
Change of Details: Please let us know. It is really important to advise reception as this helps us to communicate with
you.
New Patients: A $5 administration fee is charge for the first visit only. $5.00 per person or $20 maximum per family.  First Consultations must always be paid for at the time of the consultation.

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash or eftpos. 

Make a Payment

Our Team

Mandeeps Manage  
  • Receptionist Jenee Wilson

    Receptionist Jenee Wilson

    .Jenee is a part time receptionist and the newest addition to our team.  Her background is predominantly customer service based and this is her first role as a medical receptionist. Jenee enjoys interacting with patients and establishing good rapport.  Jenee lives locally and enjoys spending time with her family and friends. 

  • Nurse Jacinta Nair

    Nurse Jacinta Nair

    .

  • Dr Janice Lee

    Dr Janice Lee

    MBChB - on maternity leave, returning in November - Dr Trinh Wright is seeing her patients

    Born in Malaysia, Janice is Malaysian Chinese, and can write and speak fluently in Mandarin, Cantonese, Malay and of course English. She is comfortable to consult in Mandarin, Cantonese, Malay or English.

    Janice came to New Zealand to pursue her medical degree and graduated from the University of Auckland in 2012. Since graduation, she has worked in all 4 major hospitals in greater Auckland region (Auckland City Hospital, North Shore Hospital, Middlemore Hospital and Waitakere Hospital) with various level of experience in Surgery, Psychiatry, Medical Subspecialties, and especially more experience in General Medicine as medical registrar.

    Since becoming a GP, Janice enjoys getting to know her patients well, forming relationship with great trust, and being the specialist of their overall health. She believes that good healthcare should be patient-centred, with good clinical decisions made collaboratively with patients, based on their values. She has great interest in chronic care disease (diabetes, heart and lung disease) and women’s health. She is currently also pursuing further post-graduate studies in Women’s Health at University of Auckland.

    Janice is married with a son and a new baby daughter whom she enjoys spending the most time with, on the weekends. Her other passions include reading, joining aerobic classes and watching movies/drama with her husband. 

  • Receptionist Ann Huysdens

    Receptionist Ann Huysdens

    Ann has had many years' experience as a medical receptionist working at other West Auckland practices. Ann says she likes working in a medical centre as she likes to be able to help people.  Outside of work Ann has grown up adult children and grandchildren.  She currently works with us three days per week. 

  • Registered Nurse Gwen Roberts

    Registered Nurse Gwen Roberts

    Gwen is originally from Northland and studied nursing at Manukau Polytechnic and AUT. She gained experience working Auckland, Middlemore and Starship Hospitals in Auckland, before heading off on her O.E. and nursing in the United Kingdom.  Gwen has also worked and volunteered in Germany at Operation Mobilisation and West Africa Togo with the Africa Mercy as a nurse.  Since 2008 Gwen has been working in primary healthcare and has qualified as a trained Plunket Nurse. Gwen is a qualified smear taker and has completed GASP asthma training and occupational health training.
  • Receptionist Vicki Moore

    Receptionist Vicki Moore

    Vicki has joined us from previous admin and medical reception positions. She lives locally and enjoys her life with children and grandchildren.

  • Registered Nurse Anita Parkinson

    Registered Nurse Anita Parkinson

    Anita was born in the UK and moved to New Zealand in 2013. Anita first studied General Nursing in Leeds, Yorkshire, and graduated as a Registered Nurse in 1991. She has a particular interest in helping clients with diabetes and has a Diploma in Diabetes Management. She loves living in New Zealand and her hobbies include competing in triathlons and art.
  • Registered Nurse Cheryl Portman

    Registered Nurse Cheryl Portman

    Cheryl is married with three lovely girls and one son in law. Originally from the South Island she trained in Marlborough. Most of her nursing practice has been in the community in a variety of settings from urgent and accident care to school nursing and vaccination programs as well as general practice where she has gained experience over 30 years. Cheryl enjoys working in a team of health professionals to help people stay healthy in their own homes, building relationships with families and individuals to further this goal.
  • Practice Manager Robyn Goldsworthy

    Practice Manager Robyn Goldsworthy

    Robyn is an administrator and behind the scenes person and has worked at Massey Medical since 2000. She sees to all the administrative tasks involved in running the medical centre. Robyn is available for our patients, whether it is for assistance with an account, general information, or any other problem you may have. Robyn comes from a Banking background, has lived in the UK & Australia and in her youth travelled extensively in Europe. She has two grown children and two grandsons & enjoys reading and patchwork.

  • Dr Jane Renwick

    Dr Jane Renwick

    MBChB FRNZCGP MRCGP Dip Obs

    A graduate of Otago medical school, Jane met her husband, Stuart Monk, when they were classmates at university. She did her initial GP training in Hastings before working in inner city Bristol (UK). She and Stuart then went to central Nigeria with Tear Fund UK for four years. They joined MMC in 1998 and initially both worked part time so they could care for their two young sons. Jane enjoys providing healthcare for the whole family and helping people to feel confident to manage and understand their ongoing health issues such as asthma, diabetes and heart disease. She has a particular interest in Women’s health. She also works for an organisation called Best Practice (BPAC) and visits other GP’s around NZ.
  • Dr Stuart Monk

    Dr Stuart Monk

    MBChB FRNZCGP MRCGP Dip Obs

    Stuart entered Medical School in Dunedin where he met Jane. They both started their careers in the Hawkes Bay working as junior doctors. GP training was completed in Bristol, England then they worked in central Nigeria for four years working for Tear Fund UK. They have two teenage boys who keep them busy as taxi drivers to various sports trainings and music lessons. 

    His passions include running for fitness, sailing for fun and reading for relaxation. He enjoys working with all age groups but especially enjoys older adult’s health challenges. He is the GP for two local rest homes in west Auckland. He offers a variety of minor surgery at The Doctors Massey Medical.

  • Dr Joy Stevens

    Dr Joy Stevens

    MBBS (hons) BSc (Med) FRNZCGP

    Joy grew up in Australia and graduated from Sydney University Medical School in 1981, having also done a BSc (Med) there. She came to New Zealand in 1983 and did one year at the Bible College of NZ (now Laidlaw College) where she met her husband. 

    Joy has worked in general practice since 1984, at Massey Medical since 1994. She has three adult children, 1 grandchild, a dog and a cat which all help to keep her busy. Her hobbies are music, dance and reading.

  • Dr Rachel Appleby

    Dr Rachel Appleby

    Retired - Currently Dr Marianne Kim & Dr Josef Schwarz are seeing Rachel's patients while we appoint her replacement. S

    Rachel spent most of her childhood years overseas having been born in India and was brought up in Fiji. She started Medical school in Otago but graduated from Auckland and worked in the Hospital in Palmerston North, Auckland and Dunedin.  A lot of this work was in Paediatrics. She spent 2 years at the New Zealand Bible College (now called Laidlaw College) and in June 1990 she started working at Massey Medial Centre. In her ‘spare time’ she enjoys music, crafts, rugby and travel, and she is involved with TEAR Fund NZ.

Latest News

Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Your Feedback

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  • We welcome your feedback and always strive to provide the best patient care and advice.  But if things didn’t go the way you wanted with our service, please let us know. Even though we may not be able to turn back the clock, there may be something we can do to help put it right.

    1.  Contact the practice directly

    • Click here for the best person in our centre to talk with.

    2.  Or fill out this form online

    • If you don’t feel comfortable talking with anyone in the practice directly, you can complete this online feedback form and one of our National Clinical Advisory Team will receive and follow up with you.
  • 3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry

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