The Doctors Kopeopeo

The Doctors Kopeopeo Medical Centre

Welcome to our practice 

The Doctors Kopeopeo is a family friendly general medical practice located in central Whakatane. Our aim is to provide excellent healthcare and service at all times. We have experienced GPs and a Nurse Practitioner who along with their team of practice nurses and receptionists will take care of all your family’s healthcare needs. There is also a choice of two pharmacies close by.

When you phone to make an appointment reception will organise for your GP to call you back at a set time - please be available on the number you've given us at the agreed time.  A lot of our patients are opting for a phone or video consult in the comfort of home now as many medical issues can be dealt with this way. Depending on your medical needs, the doctor may feel you need to come into the clinic to be seen in person. Standard fees apply to phone and video consultations. 

Enrolments are currently closed due to limited capacity

We are currently only accepting enrolments from family members of enrolled patients. Please contact us if this applies to you, otherwise we will open up enrolments again to everybody as soon as we can. Thanks for your understanding.

Get your flu vaccine with us - if you're enrolled with us booking a flu vaccine is easy and best done through the patient portal – book now! Or you can request an appointment using our online form:

Request flu vaccine here

For more info read more here

Click here for more info on:

Covid-19 Tests & Results, Managing a Positive Result,
Covid-19 Vaccinations and Consults

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 07 308 5771 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Click here for details.

Consults
Many consults are virtual (phone or video), with some in person. Phone 07 308 5771 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please scan in and wear a mask at all times.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

Enrolments are currently closed due to limited capacity

We are currently only accepting enrolments from family members of enrolled patients. Please contact us if this applies to you, otherwise we will open up enrolments again to everybody as soon as we can. Thanks for your understanding.
 

Not enrolled but need an appointment? 

You can still get an appointment here even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 07 308 5771 to start your registration

Here’s How to Complete Your Registration  and How to Use The Portal

Our Services

  • Family Health and Wellness
  • Women's and Men's Health Checks and Screening
  • Family Planning and Sexual Health
  • Accidents
  • Minor Surgery
  • Sports Medicine
  • Flu and Children's Vaccinations
  • Smoking Cessation
  • Travel Health
  • Children's Skin Clinic
  • Diabetic Clinic
  • Employment Medicals and Dive Medicals

Flu Vaccinations

Book your flu vaccination through the patient portal, using the online form to request an appointment or phoning us on 07 308 5771

Flu Vaccine - Patient Portal

Request Flu Vaccine Booking

Standard Hours

Monday - Friday 8am – 5pm for booked GP appointments
Closed weekends and public holidays 

After Hours

For after hours care, please call our usual number 07 308 5771. Your call will be answered by a registered nurse.
On weekends Whakatane Hospital's Emergency Department provides a free GP service from 10am-4pm.

If you have a medical emergency, call 111

Patient Fees

Enrolled patients

Age Standard CSC Nurse
0-13 years FREE  FREE FREE
14-17 years                  $13.00  $13.00 $10.00
18+ years $19.50  $19.50 $16.00

Please notify us at least 1 hour prior to your scheduled time if you are not able to attend and need to cancel or rebook your appointment by phoning 07 308 5771

A full consult charge will apply if this notice is not given:
Adults/Youths at standard rates
Children <14yrs will be charged $10

Casual patients

Age Standard CSC or HUHC Nurse
0-13 years $25.00  $20.00 $16.00
14-17 years                  $50.00  $45.00 $30.00
18+ years $70.00  $50.00 $45.00
 
ACC Casual patient charges:
Age Standard
0-13 years  FREE
14-17 years                   $25.00
18+ years  $35.00

All international patients - $120.00
 

Please notify us at least 1 hour prior to your scheduled time if you are not able to attend and need to cancel or rebook your appointment by phoning 07 308 5771

A full consult charge will apply if this notice is not given:
Adults/Youths at standard rates
Children <14yrs will be charged $10

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

Mandeeps Manage  
  • Nurse Practitioner Lacey Burnett

    Nurse Practitioner Lacey Burnett

    DNP, FNP-BC

    Lacey Burnett is a United States trained and board-certified Family Nurse Practitioner (FNP) with over 12 years of professional nursing experience. As an FNP, she is trained to treat the entire family, from infancy to older adulthood. Her care includes assessment, diagnosis, treatment, and follow-up of the majority of conditions that may present to primary care with the understanding that some individuals need a collaborative approach with other members of the health care team, including physician and specialty care.

    She worked for several years as a Registered Nurse in multiple acute care settings, including Emergency Department, Intensive Care Unit, and Critical Care Flight Nursing. After experiences working in clinic in New Zealand, she discovered her passion for primary care and its role in disease prevention, early detection, and chronic illness management. She then completed a Masters of Nursing and Doctor of Nursing Practice studies at Oregon Health and Science University in Portland, Oregon.

    She enjoys getting to know her clients and strives to foster a holistic, collaborative, and therapeutic relationship which encourages active participation to improve health and functional status. She hopes her work as a nurse practitioner will help decrease health disparities and improve population health, especially for underserved, rural, vulnerable, and marginalized individuals, families, and populations. Lacey and her family recently relocated from the U.S. and are looking forward to settling in to work and life in the Eastern Bay of Plenty.

  • Dr Cynthia Vincent

    Dr Cynthia Vincent

    Cynthia is from The Netherlands and moved to New Zealand with her family in November 2016. After graduating from the University of Amsterdam, she completed her training in Tropical Medicine and worked together with her husband in South Africa for several years. After working in Africa she completed her GP training also in Amsterdam. Cynthia enjoys all aspects of Family Medicine, with a special interest in minor surgery and women's health. 

    She likes to travel, explore the outdoors and get to know different cultures. This and lots of sunshine brought her to Whakatane.

  • Dr Astrid de Jong

    Dr Astrid de Jong

    Astrid is a Dutch GP who immigrated with her family just 2.5 years ago in February 2014, straight to Whakatane. At the University of Utrecht she graduated in 2006 and after that worked as a Doctor mainly in paediatrics, before she started her postgraduate study also in Utrecht. Hence her interest in children, in family practice. 

     

    Besides working as a GP, Astrid enjoys being active, doing adventure races, going for a walk and mountain biking. 

Latest News

May Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Your Feedback

<span id="Contact-Us">Your Feedback</span>
Loading
  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online form direct to your medical centre

    2.  Or email our Clinical Advisory Team

    • If your feedback is of a sensitive nature or involves medical centre management*, please contact Green Cross Health directly by emailing [email protected] directly. You will receive an acknowledgement within 5 working days. 
    •  
    • *Please note, once we have contacted you, we will ask for your permission to share information with centre management to resolve your complaint and improve our services.

    3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry

Loading