The Doctors Kopeopeo

Our medical centre is open for you. 

GP Appointments

To protect our patients, staff and community, we are introducing a telephone strategy which aims to reduce the risk of an infected person visiting our practice and ensure we can continue meeting demand for other patients who need care.

When you contact the practice to make an appointment to see the doctor, the reception team will take a contact number from you, and you will receive a call from your GP at your allotted appointment time.  Please ensure you are contactable on the number you have given us. Please note: Standard fees apply to virtual (telephone/video) consultations. If the doctor feels that you do need to be seen in the clinic, they will arrange this with you. If you are concerned about coronavirus, have a cough, shortness of breath, sore throat, fever or runny nose – let us know.

We need to reduce the number of sick and vulnerable people gathering in our practices and healthcare centres, so we ask that you phone the clinic before coming inplease do not just turn up.

We are experiencing extremely high call volumes.  Please be patient with our Reception and Nursing Teams as they work hard to process your calls.  

We are in the process of enabling video consultations and will advise you when this service is available.  ACC and the Ministry of Social Development have also expanded the range of services (such as renewing certificates) that can be completed via telehealth during the COVID-19 response.

We appreciate your patience and understanding and want you to take comfort in the knowledge that this is an effective way for our community to unite against COVID-19. Together, we can slow the spread. Click here for more information.

The Doctors Kopeopeo are a family friendly general medical practice located in central in Whakatane. Our aim is to provide excellent healthcare and service at all times. We have five experienced GPs who along with their team of practice nurses and receptionists will take care of all your family’s healthcare needs. A choice of two pharmacies are close by.

Book an appointment online

We are excited to be able to offer you the Manage My Health (MMH) online portal to:

  • Request repeat scripts 
  • Book appointments with Doctors 
  • Access test results 

Please contact us directly to start your registration. Then click here for How to Use It and How to Register. You can click here to go directly to the portal to register with us

Our Services

  • Family Health
  • Family planning
  • Accidents & Emergencies
  • Minor surgery
  • Sports medicine
  • Flu Vaccinations
  • Smoking cessation
  • Travel medicine
  • Children's skin clinic
  • Diabetic clinic
  • Employment medicals
  • Dive Medicals
  • Sexual Health


Usual hours are Monday to Friday: 8.00am - 5.00pm.

Closed public holidays.

For after hours care, please call our usual number 07 308 5771. Your call will be answered by a registered nurse.

On weekends Whakatane Hospital's Emergency Department provides a free GP service from 10am-4pm.

NB: All prices are subject to change without prior notice

Patient Charges

Patient Fees

Enrolled Patient Fees Doctor Nurse
0 - 13 years FREE FREE
14 - 17 years $13.00 $10.00
18+ years $19.00 $16.00
Casual Patient Fees    
0 - 13 years $25.00 $16.00
14 - 17 years $50.00 $30.00
18+ years $70.00 $45.00
International Patient Fees    
Adult or Child $120.00  

Prices effective 8 July 2019


repeat prescriptions $16.00
faxed prescriptions $18.00
urgent prescriptions (within 48hrs) $20.00 

Prices effective 1 December 2018.

Our Doctors

Mandeeps Manage  

Dr Cynthia Vincent

Cynthia is from The Netherlands and moved to New Zealand with her family in November 2016. After graduating from the University of Amsterdam, she completed her training in Tropical Medicine and worked together with her husband in South Africa for several years. After working in Africa she completed her GP training also in Amsterdam. Cynthia enjoys all aspects of Family Medicine, with a special interest in minor surgery and women's health. 

She likes to travel, explore the outdoors and get to know different cultures. This and lots of sunshine brought her to Whakatane.

Dr Helen McDougall

Helen is from the UK, where she met and married Allan when a junior Doctor, after graduating from Sheffield University. A working holiday of 2 years in Invercargill and Hawkes Bay made Helen and Allan head back to NZ in 1987 to become GP’s in Whakatane. 

Interests in medicine are in Womens and family health and chronic conditions.  Helen also works at the High School Clinics and Sexual Health at the Hospital.  

Helen can be seen regularly biking to and from work or swimming.  She enjoys keeping fit and being outdoors when not at work.

Dr Allan McDougall

Allan grew up in Scotland, but developed a love of sunshine and warmth, so came to New Zealand in 1987. 

He is a scholar of Christ’s College Cambridge and Magdalon College, Oxford.  He is a designated Diving Examiner for OSH, does Impairment Assessment work for ACC, but mainly enjoys the variety of General Practice in all its many aspects.   Allan also works for Whakatohea Maori Trust Board in Opotiki.

He has travelled extensively and feels passion for environmental issues. 

Dr Astrid de Jong

Astrid is a Dutch GP who immigrated with her family just 2.5 years ago in February 2014, straight to Whakatane. At the University of Utrecht she graduated in 2006 and after that worked as a Doctor mainly in paediatrics, before she started her postgraduate study also in Utrecht. Hence her interest in children, in family practice. 


Besides working as a GP, Astrid enjoys being active, doing adventure races, going for a walk and mountain biking. 

Dr Carl Jacobsen

Carl graduated from Otago in 1976.  He has been a GP in Whakatane since 1982.  Special interests include minor surgery, dermoscopy (diagnosis of skin lesions) and teaching of final year Medical Students. 

He swims regularly for fitness and plays golf whenever possible.

Enrol Now

We warmly welcome new patients.  Being enrolled has many advantages:

•    We send you reminders and recalls for important health management
•    Pay less to see the doctor
•    Pay less for prescriptions (for subsidised medicines prescribed by your doctor)
•    Appointment bookings

Simply ask at reception or download our enrolment form below. Complete all the sections and send back to us by email, post, fax or bring it in with you.  You may need to bring in an original ID document (e.g. Birth Certificate, Passport) before your first visit - call our team to find out.

You do not need to be a patient with us to be seen by one of our medical team.If you’re a visitor to the region and need medical care, you’re also welcome. Please call our friendly team for an appointment.  All visitors and casual patients, please be aware that extra charges can apply when you are not enrolled.

There are many more benefits to enrolling, click here for general Enrolment information.

Click here to download The Doctors Kopeopeo Enrolment Form

Latest News

When we have news to share with you it will be posted here. Keep checking in to see what we are up to.

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