The Doctors Kopeopeo

Welcome to The Doctors Kopeopeo - we're open for you

We’re providing our service in a new way to ensure you and your whanau remain safe. If you are concerned about coronavirus, have a cough, shortness of breath, sore throat, fever or runny nose – let us know.

The Doctors Kopeopeo are a family friendly general medical practice located in central in Whakatane. Our aim is to provide excellent healthcare and service at all times. We have five experienced GPs and a Nurse Practitioner who along with their team of practice nurses and receptionists will take care of all your family’s healthcare needs. A choice of two pharmacies are close by.

GP Call Backs & Appointments

When you contact us to make a doctor appointment our reception will take a phone number from you, and you'll receive a call back from your GP at a set time.  Just make sure you're available on the number you've given us at the agree time.  Rest assured, depending on your medical needs, the doctor may feel that you need to come into the clinic to be seen in person.  Many of our patients are opting for a phone or video consult now too as many medical issues can be dealt with this way.  Then you can see or talk with your doctor in the comfort of home. Please note: Standard fees apply to phone and video consultations. 

Book an appointment online

Make sure you're registered for our secure online patient portal Manage My Health (MMH). Then, anytime 24/7 you can:

  • Request repeat scripts 
  • Book appointments with Doctors 
  • Access your test results 

Contact Reception to start your registration. Once our reception has given you an activation code, here is How to Register and How to Use The Portal.

Our Services

  • Family Health
  • Family planning
  • Accidents & Emergencies
  • Minor surgery
  • Sports medicine
  • Flu Vaccinations
  • Smoking cessation
  • Travel medicine
  • Children's skin clinic
  • Diabetic clinic
  • Employment medicals
  • Dive Medicals
  • Sexual Health


Usual hours are Monday to Friday: 8.00am - 5.00pm.

Closed public holidays.

For after hours care, please call our usual number 07 308 5771. Your call will be answered by a registered nurse.

On weekends Whakatane Hospital's Emergency Department provides a free GP service from 10am-4pm.

NB: All prices are subject to change without prior notice

Patient Fees

Patient Fees

Enrolled Patient Fees Doctor Nurse
0 - 13 years FREE FREE
14 - 17 years $13.00 $10.00
18+ years $19.50 $16.00
Casual Patient Fees    
0 - 13 years $25.00 $16.00
14 - 17 years $50.00 $30.00
18+ years $70.00 $45.00
International Patient Fees    
Adult or Child $120.00  

Prices effective 1 July 2020


repeat prescriptions $16.00
faxed prescriptions $18.00
urgent prescriptions (within 48hrs) $20.00 

Prices effective 1 December 2018.

Our Doctors

Mandeeps Manage  

Dr Cynthia Vincent

Cynthia is from The Netherlands and moved to New Zealand with her family in November 2016. After graduating from the University of Amsterdam, she completed her training in Tropical Medicine and worked together with her husband in South Africa for several years. After working in Africa she completed her GP training also in Amsterdam. Cynthia enjoys all aspects of Family Medicine, with a special interest in minor surgery and women's health. 

She likes to travel, explore the outdoors and get to know different cultures. This and lots of sunshine brought her to Whakatane.

Dr Helen McDougall

Helen is from the UK, where she met and married Allan when a junior Doctor, after graduating from Sheffield University. A working holiday of 2 years in Invercargill and Hawkes Bay made Helen and Allan head back to NZ in 1987 to become GP’s in Whakatane. 

Interests in medicine are in Womens and family health and chronic conditions.  Helen also works at the High School Clinics and Sexual Health at the Hospital.  

Helen can be seen regularly biking to and from work or swimming.  She enjoys keeping fit and being outdoors when not at work.

Dr Allan McDougall

Allan grew up in Scotland, but developed a love of sunshine and warmth, so came to New Zealand in 1987. 

He is a scholar of Christ’s College Cambridge and Magdalon College, Oxford.  He is a designated Diving Examiner for OSH, does Impairment Assessment work for ACC, but mainly enjoys the variety of General Practice in all its many aspects.   Allan also works for Whakatohea Maori Trust Board in Opotiki.

He has travelled extensively and feels passion for environmental issues. 

Dr Astrid de Jong

Astrid is a Dutch GP who immigrated with her family just 2.5 years ago in February 2014, straight to Whakatane. At the University of Utrecht she graduated in 2006 and after that worked as a Doctor mainly in paediatrics, before she started her postgraduate study also in Utrecht. Hence her interest in children, in family practice. 


Besides working as a GP, Astrid enjoys being active, doing adventure races, going for a walk and mountain biking. 

Enrol Now

Unfortunately we are unable to take any new enrolments at this time. We are only able to enrol close family members of existing enrolled patients but we'll let you know as soon as this opens up again. Alternatively you are welcome to contact one of our sister clinics here in Whakatane: The Doctors Phoenix or The Doctors Total Health. Thank you for your patience and understanding.

You don't need to be an enrolled patient with us to be seen by one of our medical team e.g. if you’re a visitor to the region and need medical care. All visitors and casual patients, please be aware that extra charges can apply when you are not enrolled.

Click here for general Enrolment information.

Latest News

When we have news to share with you it will be posted here. Keep checking in to see what we are up to.

Contact Us