At The Doctors and Green Cross Health your feedback is important to us. We always strive to provide the very best patient care and service.

If things didn’t go the way you wanted with our service, we want to know about it. Even though we may not be able to turn back the clock, there may be something we can do to help put it right. We are committed to looking for ways to make your experience better next time.  If you have a comment or a concern about the care you or a family member received at The Doctors medical centre, we'd like to know.

It's easy to give feedback

Click here for our handout how to give feedback. It also outlines what we will do once we have received your feedback.

1. Contact your medical centre directly

Share your feedback directly with your medical centre. Click here for the key people to contact in each medical centre to share your feedback. 

2. Alternatively

  • If you don't feel comfortable talking to your medical centre or you are not satisfied with the response you have received email our medical Clinical Advisory Team using the contact form below including details of the practice and location.
  • You can also contact:
  1. The Health and Disability Commissioner (HDC) on 0800 112 233 or follow their process outlined by the HDC online. The HDC is an independent agency that promotes and protects the rights of those who use health and disability services.
  2. The National Health and Disability Advocacy Service and follow their process online.
  • Always contact the medical centre in the first instance to give feedback. If you do not feel comfortable doing this, complete this online form to share your feedback with our Clinical Advisory Team.