If you have a pre-arranged booked appointment for a Video Consult please follow the instructions below:
To book a Video consultation with one of our clinicians, you first must speak to them to arrange a date & time.
If you have a booked appointment, the clinician will advise you which "Room" to enter. Please select the correct room below and enter your full name. The clinician will meet you there at your arranged time.
The Doctors Napier Video Room
The Doctors Greenmeadows Video Room
The Doctors Stress/Mental Health Support Video Room
The fee for your video consultation will be the same as if you were visiting our medical centre in person.
The Doctors Napier Ltd uses Doxy.Me for video consulting. Doxy.Me is a private and secure telehealth platform. All data is encrypted, your sessions are anonymous, and none of you information is stored. Doxy.Me adheres to HIPAA, PIPEDA and GDPR data privacy requirements.
Preparing for your video consult:
- Write down what you want to discuss and have a pen and paper available in case you need to write anything down.
- Consider your privacy - choose somewhere private where you can talk freely and safely. If others are present, let your health practitioner know, you can also use the chat function.
- Hands-free devices offer a better call experience. If you are using a smartphone or tablet, find a way to prop it so you can move around freely.
- Make sure there is no one else streaming information while you are having your consult (if someone is watching a video on the WiFi network you are using, your video quality may be poor)
- Check in to your online waiting room 5-10 minutes before your appointment time, check in and test your audio and video. Your health practitioner will start the call when they are ready.
- Check you are clear about instructions for medication, work certificates, blood or other tests, self-care advice at home, and warning signs if you need to seek further care.