The Doctors Napier Group 

Welcome to our practice 

Founded in 1989, The Doctors Napier was among the first medical centres in New Zealand to provide 7-day a week, extended hours care to patients. The Doctors Napier Ltd is comprised of our four clinics, Napier, Greenmeadows, Ahuriri, and EIT. 

In addition to the full range of primary care provided at The Doctors, we offer a number of additional services, including nurse-led health clinics and programmes giving patients expert guidance, support, or treatment. For patient convenience, Napier & Greenmeadows are also home to a physiotherapist, x-ray, and pharmacy. All of our systems are fully computerised, allowing us fast and direct communication with our patients and other health professionals.

Choice of appointments and how to book them

 
In Person
 
Video

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

We are currently enrolling patients who meet the below criteria:

  • If you are new to Hawkes Bay and do not yet have a local GP
  • If you live in the Hawkes Bay area and currently do not have a registered GP practice. 
Please note the criteria above is verified on the National Enrolment System. 

*Please note there will be a delay in processing your request of up to 4 weeks.  We are currently working on a one in, one out basis due to our GP’s being at capacity.

You can find practices who are currently enrolling at: Find a family doctor or general practice - Hawkes Bay District Health Board – Our Health (ourhealthhb.nz)

What do I need to do to enrol?

If you have been accepted to enrol at The Doctors, our enrolment coordinator will get in touch to explain the process. You will need to bring in the required ID as specified by the Ministry of Health. We will need a copy of one of the following:

  • A NZ Birth Certificate + a photo identification e.g. drivers license
  • A NZ Passport
  • An overseas Passport + copy of relevant Visa

For full details of enrolment you can go to: https://www.health.govt.nz/new-zealand-health-system/eligibility-publicly-funded-health-services/eligibility-explained

You will also be booked an appointment with one of our nurses, to make sure we have all of your health records, recalls, prescriptions etc. up to date. They will also do some base line tests. There is no charge for this assessment appointment.

How do I enrol at The Doctors?

To be enrolled at our practice, you must first meet the eligibility criteria above. If you meet the eligibility criteria, please complete the online form here.

I have been asked to Enrol Online

If you have been accepted to enrol at The Doctors, our enrolment coordinator will have been in touch to explain the process. If you have been advised to fill out the online form, please complete the online form here.

​Alternatively, you may have been asked to complete an enrolment form to update your enrolment details with our clinic. Please complete the online form here.  

​Please note: Completing the online enrolment form will not automatically enrol you with the clinic. You will receive notification from our enrolment coordinator once your enrolment has been processed. If you are completing the online form for re-enrolment purposes your enrolment will continue as usual. 

Online Patient Portal

Login to Manage My Health Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

 

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 07 928 8000 to start your registration

Here’s How to Complete Your Registration  and How to Use The Portal

Our Services

Our Services

  • Acupuncture (Available at: Napier & Greenmeadows)
  • Flu Vaccines (Available at: All clinics)
  • Immigration Medicals (Available at: Napier, Greenmeadows, Ahuriri, EIT)
  • Mental Health (Available at: All clinics)
  • Midwives (Available at: Napier)
  • Skin Surgeries (Available at: Napier & Greenmeadows)
  • Appearance Medicine (Available at: Napier)
  • Nurse Clinics (Available at: All clinics)
  • Video Consultations (Available at: All clinics)
  • Physiotherapy (Available at: Napier & Greenmeadows)
  • Seafarers Medicals (Available at: Napier)
  • Skin Checks (Available at: Napier)
  • Smoking Cessation (Available at: All clinics)
  • Xray (Available at: Napier & Greenmeadows)
  • Immunotherapy (Available at: Napier)
  • Concussion Clinic (Available at: EIT)
  • Natural Medicine (Available at: Greenmeadows)
  • Womens Clinic (Available at: Napier & Greenmeadows)
  • Travel Health (Available at: Napier & Greenmeadows)
  • Occupational Health (Available at: Napier & Greenmeadows)
  • Anthroposophical Medicine (Available at: Greenmeadows)

Hours

<span id="Hours-and-fees"></span>Hours

Standard Hours

Napier 
8:00am - 8:00pm, 7 days a week
(CLOSED CHRISTMAS DAY)

 

Greenmeadows
8:30am* - 5:00pm, Monday - Friday
Closed Weekends & Public Holiday's
*Phones operating from 8am to 6pm Weekdays

 

Ahuriri
8:30am* - 5:00pm, Monday - Friday
Closed Weekends & Public Holiday's
*Phones operating from 8am to 6pm Weekdays

 

EIT (Currently closed due to Cyclone Gabrielle)
8:00am - 4:30pm, Monday - Friday
Closed Weekends and School Holidays

 

After Hours:
Dial 111 In Case of Emergency
Healthline -  0800 611 116
 
Hawkes Bay Hospital:
Number - 06 878 8109
Address - 210 Omahu Road Camberley Hastings 4120

Patient Fees

Napier Fees

Enrolled Patient Fees Doctor   Nurse  
  Standard CSC      Standard CSC     
0-13 years FREE FREE FREE FREE
14-24 years FREE FREE FREE FREE
25+ years $55.00 $19.50 $40.00 $19.50

 

Casual Patient Fees Doctor   Nurse  
  Standard CSC      Standard CSC     
0-13 years $45.00 $40.00 $35.00 $30.00
14-24 years FREE FREE FREE FREE
25+ years $100.00 $85.00 $55.00 $45.00

 

  ACC Patient Fees Doctor   Nurse  
    Standard CSC      Standard CSC     
Enrolled 0-13 years FREE FREE FREE FREE
  14-24 years FREE FREE FREE FREE
  25+ years $55.00 $19.50 $40.00 $19.50
Casual 0-13 years $75.00 $65.00 $45.00 $35.00
  14-24 years FREE FREE FREE FREE
  25+ years $100.00 $85.00 $55.00 $45.00

 

  Walk-In Patient Fees Doctor   Nurse  
    Standard CSC      Standard CSC     
Enrolled 0-13 years FREE FREE FREE FREE
  14-24 years FREE FREE FREE FREE
  25+ years $65.00 $55.00 $45.00 $30.00

 

Out of Area Patient Fees Age Standard CSC
Non-Hawkes Bay resident  All ages $100.00 $85.00
Non-New Zealand resident All ages $150.00 $150.00

 

Prescriptions Standard CSC
Repeat prescriptions $22.00 $19.50
Same day prescriptions $30.00 $19.50

 

Read our Standard Payment Terms and Conditions here

Greenmeadows Fees

Enrolled Patient Fees Doctor   Nurse  
  Standard CSC      Standard CSC     
0-13 years FREE FREE FREE FREE
14-24 years FREE FREE FREE FREE
25+ years $55.00 $19.50 $40.00 $19.50

 

Casual Patient Fees Doctor   Nurse  
  Standard CSC      Standard CSC     
0-13 years $45.00 $40.00 $35.00 $30.00
14-24 years FREE FREE FREE FREE
25+ years $100.00 $85.00 $55.00 $45.00

 

  ACC Patient Fees Doctor   Nurse  
    Standard CSC      Standard CSC     
Enrolled 0-13 years FREE FREE FREE FREE
  14-24 years FREE FREE FREE FREE
  25+ years $55.00 $19.50 $40.00 $19.50
Casual 0-13 years $75.00 $65.00 $45.00 $35.00
  14-24 years FREE FREE FREE FREE
  25+ years $100.00 $85.00 $55.00 $45.00

 

Prescriptions Standard CSC
Repeat prescriptions $22.00 $19.50
Same day prescriptions $30.00 $19.50

 

Read our Standard Payment Terms and Conditions here

Ahuriri Fees

Enrolled Patient Fees Doctor   Nurse  
  Standard CSC      Standard CSC     
0-13 years FREE FREE FREE FREE
14-24 years FREE FREE FREE FREE
25+ years $55.00 $19.50 $40.00 $19.50

 

Casual Patient Fees Doctor   Nurse  
  Standard CSC      Standard CSC     
0-13 years $45.00 $40.00 $35.00 $30.00
14-24 years FREE FREE FREE FREE
25+ years $100.00 $85.00 $55.00 $45.00

 

  ACC Patient Fees Doctor   Nurse  
    Standard CSC      Standard CSC     
Enrolled 0-13 years FREE FREE FREE FREE
  14-24 years FREE FREE FREE FREE
  25+ years $55.00 $19.50 $40.00 $19.50
Casual 0-13 years $75.00 $65.00 $45.00 $35.00
  14-24 years FREE FREE FREE FREE
  25+ years $100.00 $85.00 $55.00 $45.00

 

Prescriptions Standard CSC
Repeat prescriptions $22.00 $19.50
Same day prescriptions $30.00 $19.50

 

Read our Standard Payment Terms and Conditions here

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Napier Team

Mandeeps Manage  

  • Dr Justin Pratt

    Dr Justin Pratt

    Dr Pratt studied Medicine at the University of Otago in Dunedin with postgraduate study in the UK and Australia. Dr Pratts' professional area of interest is in Skin Cancer diagnosis and surgery and he is an Accredited Skin Cancer Doctor with the Skin Cancer College of Australasia.

  • Dr Stefan Freudenberg

    Dr Stefan Freudenberg

    Dr Freudenberg studied Medicine at the University of Marburg and the University of Munich in Germany. He is a GP representative of the cardiac network, qualified in Travel medicine, and Maritime NZ approved. Dr Freudenberg is one of the directors of the Doctors Napier Ltd. 

  • Dr Owen Kelly

    Dr Owen Kelly

    Dr Kelly studied medicine at the University of Newcastle. He also has degrees in pharmacology and surgery.

  • Dr Ella Toynton

    Dr Ella Toynton

    Dr Toynton studied medicine at the University of Cardiff in Wales. She has also studied exercise physiology with research into altitude medicine at Bangor University in Wales. She has postgraduate qualifications in Paediatrics and Women's health. 

  • Dr Amanda Cleland

    Dr Amanda Cleland

    Dr Cleland studied at the University of Otago and graduated in 2011 with a bachelor of medicine and surgery. She has done postgraduate study in women's health and integrative medicine. 

  • Catrina Riley - Nurse Practitioner

    Catrina Riley - Nurse Practitioner

    Catrina did her clinical masters of nursing at Massey University

  • Arlene Perry - Nurse Practitioner

    Arlene Perry - Nurse Practitioner

    Arlene studied nursing at Massey University

Greenmeadows Team

Mandeeps Manage  

  • Paula Hadabora - Nutritionist

    Paula Hadabora - Nutritionist

    Paula is a qualified Naturopath, Nutritionist, medical herbalist and breast health technician

  • Jane Alexander - Nurse Practitioner

    Jane Alexander - Nurse Practitioner

    Jane studied her Nursing degrees at EIT and MAssey University, 

  • Dr Tony Wright

    Dr Tony Wright

    Dr Wright studied at the University of Southamptom, School of Medicine.

  • Dr David Small

    Dr David Small

    Dr Small studied Medicine at The University of Otago in Dunedin.

  • Dr Helen Proctor

    Dr Helen Proctor

    Dr Proctor studied Medicine at the University of Witten/Herdecke in Germany

  • Dr Richard Drexel

    Dr Richard Drexel

    Dr Drexel studied Medicine at the University of Wittenn/Herdecke and the University of Hamburg in Germany

  • Dr Anthony Edwards

    Dr Anthony Edwards

    Dr Edwards is the founder of The Doctors Medical Centres in New Zealand. He studied Medicine at the University of Queensland in Australia. Dr Edwards specialises in functional medicine and is an intergrated health GP at our Greenmeadows practice.

Ahuriri Team

Mandeeps Manage  

  • Dr Ursula Steinkohl-Gromer

    Dr Ursula Steinkohl-Gromer

    .

  • Dr Mark Sweetapple

    Dr Mark Sweetapple

  • Dr Ronelle Brits

    Dr Ronelle Brits

    Dr Brits studied Medicine in Bloemfontein in South Africa. She is qualified in diving and submarine Medicine and has completed studies in Aerospace Medicine. Dr Brits is one of our qualified Travel Medicine Doctors and is passionate about occupational health. 

Latest News

<span id="Latest-news"></span> Latest News

Patient Newsletters

 

Your Feedback

<span id="Contact-Us">Your Feedback</span>
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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online form direct to your medical centre

    2.  Or email our Clinical Advisory Team

    • If your feedback is of a sensitive nature or involves medical centre management*, please contact Green Cross Health directly by emailing feedback.medical@greencrosshealth.co.nz directly. You will receive an acknowledgement within 5 working days. 
    •  
    • *Please note, once we have contacted you, we will ask for your permission to share information with centre management to resolve your complaint and improve our services.

    3.  Or for more information and other ways to give feedback, you can also contact:

Your Rights

The Health and Disability Commissioner promotes the rights of all people in New Zealand who use health and disability services. View the HDC website here. 

General Enquiry (Please do not send clinical queries via this form. You will need to book an appointment via the online portal or phone reception to book)

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