Welcome to our practice

Family Doctors Associates is a long-established general practice serve in the Whangaparaoa community for over 25 years. We are located on the corner of Whangaparaoa Rd and Karepiro Dr in Stanmore Bay. The next time you visit though you will notice we have changed our name to The Doctors Whangaparaoa.

Having joined the Green Cross Health family nearly three years ago, it is a good time to show that we are part of The Doctors team. This is a name change only (with a few new signs). We want you to know that everything else is still the same. That’s because your usual medical team is here to continue providing high-quality medical care for you and your family’s health care needs.

Our team are very approachable and take pride in delivering our patient-focused professional medical services. Our purpose built medical facility expresses our principles well. Being designed to deliver the best in medical care while providing a bright, peaceful and comfortable environment for patients.

COVID-19 Notice: In Alert Level 1 our consults will be through phone or video, and in person when you need them.

Phone 09 424 3001 to book appointments. To ensure everyone gets the help they need, we'll be screening all appointment requests which may involve calling you back with more details.

We're doing COVID-19 testing, our practice is safe to visit

Safety is our priority. We are doing testing for COVID-19 and it's done in your car where possible or in an isolation room if an assessment is required.

This means when you visit us for other medical issues you won’t be exposed in any way. We have strict infection prevention standards in place, meaning staff are regularly wiping surfaces and keeping the practice clean and germ-free.

Our practices nearby are designated COVID-19 Testing Stations

The Doctors Red Beach, The Doctors Waimauku, The Doctors New Lynn, The Doctors Onehunga, The Doctors Ti Rakau, The Doctors Middlemore

Choice of appointments and how to book them

In Person

Video

Phone

Enrol With Us

We warmly welcome new patients

When you enrol with us, some of the benefits include:

Reminders and recalls for important health management
Pay less to see the doctor than non-enrolled patients
Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
There is more information here about why it’s great to be enrolled

Enrolment Form

Ask at reception or download our Enrolment Form

Complete all sections and email it to us including suitable identification or bring it in to the centre before your first visit.

Not enrolled but need an appointment?

You can still get an appointment even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled.

General information about enrolling with us

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called ConnectMed. Then, any time you like 24/7 you can:

Phone reception 09 424 3001 to start your registration. Once you are registered you can login here:

ConnectMed Login

Our Services

Our General Services

General Health and Wellness
Minor Surgery
Immunisations
Womens Health
Chronic Disease Management

Family Medicine

Flu Vaccination

We are doing flu vaccinations through winter, call us to get yours.

For more info on these click here

Women's Health

Health Checks

Contraceptive advice

Our doctors and nurses are able to discuss and cater for most of your contraceptive needs:

Oral contraceptives
Depo Provera injections
IUCD (intra uterine contraceptive device) - this includes Copper, Mirena and Jaydess
Emergency contraception

Family Planning

Your GP can advise you on all aspects of family planning.

Cervical Screening aged 20-69yrs

You have the choice for a nurse or GP to do this for you at a time that suits you. This can include sexual health screening.

Breast Screening from age 40yrs - funded mammograms age 45-69yrs

Best practice recommends you get your breasts checked with your GP prior to your mammogram.

Early pregnancy

Consult your GP for early pregnancy care under 12 weeks gestation. Also see our services through Circle Maternity.

Menopause

Discuss with your GP how to manage your menopause.

Men's Health

Annual health checks
Screening for prostate cancer
Family planning (vasectomy) with Dr John Russell

Youth Health

Healthy lifestyle choices'
Exam stress
Vaccinations

Dont Assume You're Immune. If your teen is about to leave school, now is a good time to check they are up to date with their immunisations before they move onto work, further education or travel. Visit the website getimmunised.org.nz for more information.

HPV vaccination:

From the 1st of January 2017, HPV (Human Papillomavirus Vaccine) immunisation will be funded for everyone aged 9 – 26 (inclusive) including boys and young men. The HPV vaccination is a course of 3 injections and is free if the 1st injection is prior to the 27th birthday. The HPV vaccine will be offered to boys and girls as part of the school based programme in Year 8 around the age of 12. HPV immunisation will be available and free through general practices from 9 years of age through to age 26.

HPV viruses are common and cause skin and mucous membrane infection. 4 out of 5 people are infected with HPV during their lifetime usually within the first 2 years of commencing sexual activity. HPV viruses can lead to diseases such as genital warts and HPV related cancers such as cervical, vulval and vaginal cancer, penile cancer and cancers of the tongue and oropharynx.

If you would like further information or would like to start the course of vaccinations please contact our nurses.

Long Term Condition Care and Support

Diabetics management and checks
Insulin starts
All respiratory conditions and COPD
All heart failure care
Care Plus - a lifestyle plan that includes 4 regular follow-ups

Medicals

Driver’s License Medicals
Sure Health Medicals

Minor Surgery

Many conditions do not need to be referred to a specialist or hospital. We offer fast and competent removal and biopsies of skin lesions, lumps and bumps. Other services include removal of benign moles and skin tags and ingrown toenail surgery.

Respiratory Health

Asthma and COPD care
Spirometry

Sexual Health and STIs

Confidential consultations

Hours

Standard Hours

Monday to Wednesday and Fridays: 8am - 5.30pm
Thursday 8am - 7pm
Saturday 9am - 12pm
Closed all public holidays

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees

AGE	STANDARD FEES	CSC FEES
0 - 13 years	FREE	FREE
14 - 17 years	$39.00	$13.00
18+ years	$53.00	$19.50

New patient visit	$85.00	$39.00
Home visits	from $100	-
Nurse consults	$29.00	-

All consultations and services must be paid for at the time of a patient's appointment. Any appointment cancellations less than 2 hours of the scheduled time will incur the full consult charge.

All pricing effective from 1 October 2020

ACC Enrolled Patient Fees

AGE	ACC ENROLLED FEES	CSC FEES
0 - 13 years	FREE	FREE
14 - 17 years	$39.00	$13.00
18+ years	$53.00	$19.50

New patient visit	$85.00	$39.00
Home visits	from $100	-
Nurse consults	$29.00

All consultations and services must be paid for at the time of a patient's appointment. Any appointment cancellations less than 2 hours of the scheduled time will incur the full consult charge.

All pricing effective from 1 October 2020

Repeat Prescriptions

Please allow 2 working days for all repeat prescriptions.

All medication is checked by your doctor prior to being released. Clinical reviews of your medications are essential and in the best interests of your health.

PRICE – $22.00 ($17 for Community Services Cardholders)

There will be an additional $10 charge on prescriptions requested for same day or short notice collection.

Urgent Prescriptions requested after 3pm on a Friday WILL NOT be available until the following week.

Blood Pressure Check

Performed by the Practice Nurse

PRICE – $10.00

Diabetes Support

We offer a service to support pre and existing diabetics.
A diabetic nurse consultation costs $35, but some patients are eligible for a subsidy.
Please speak with our diabetic nurse regarding this.

PRICE – FREE or $35.00

Dressings - non-ACC

This is for wound assessment and materials.

PRICE – $20.00

ECG's

This procedure is performed by a nurse and measures how effectively your heart is working.

PRICE – $40.00

Injections

This is a fee for our nurse to administer the injection.
Vaccines and additional materials are charged separately.

PRICE – $15.00

INR / Warfarin Check

For patients on warfarin there is an annual fee for monitoring warfarin levels via a blood test.
A letter will be sent to you in July each year as a reminder.

PRICE – $90.00

Minor Surgery

As these procedures vary considerably, pricing will be discussed with the consulting Doctor.

PRICE – On Application

Punch Biopsy

This is for materials. As this is considered minor surgery, a Doctor Consultation fee will be charged separately.

PRICE – $60.00

Spirometry

Spirometry is testing your lung function and is performed by the nurse.

PRICE – $40.00

Driver License Medicals

Drivers license medicals involves an appointment with both the nurse then the doctor.

PRICE – $72.00 ($42 for Community Services Cardholders)

Sure Health Medicals

This is a thorough medical check up in combination with a nurse and your doctor, looking at health concerns and general wellness. Allow 45 minutes for this appointment.

PRICE – $175.00

Smears - Doctor

If you are also needing a consultation, please book a double appointment – Consultation fee is additional to the procedure.

PRICE – $60.00

Smears - Nurse

You can request a nurse to complete your smear.
Please allow 20 minutes for this appointment.

PRICE – $39.00

Pregnancy Test

If you have a positive result, it is free.

PRICE – $10.00

Depo Provera

At a time suitable to you.

PRICE – $29.00

IUCD Insertion

Please make an appointment to discuss with the doctor first.

Copper or Mirena insertion (You may be eligible for a subsidy so discuss this with your doctor).

PRICE – $250.00 plus cost of device (Removal $55)

Jadelle Implant $210.00 plus cost of implant (Removal $210.00 )

Pay Online

Good news, paying online is easy.

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment. Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

Manage

Dr Anna Chae

Dr Anna Chae

General Practioner

Dr Anna Chae grew up on the Coast after moving to New Zealand from Korea in 1996. She is a graduate of the University of Otago Medical School with a Diploma in Paediatrics and Certificate in Women’s Health from the University of Auckland

Anna will be starting at Family Doctors in October 2019. Prior to joining The Doctors Whangaparaoa Anna worked in Henderson general practice and various specialities at Auckland and Waitemata DHBs. She is passionate about health education and disease prevention, and also enjoys spending time with youth in community activities.
Dr Sophie Robinson

Dr Sophie Robinson

General Practioner

Sophie grew up in South West England and qualified as a GP in London.

She has an interest in Sports and Exercise Medicine and is currently undertaking a part-time masters. She has sporty extracurricular interests also, enjoying cycling and triathlons in her spare time and is looking forward to exploring New Zealand, having recently moved from the UK.
Dr Susi Gregson

Dr Susi Gregson

General Practioner

Susi trained in London, qualifying from King’s College School of Medicine and Dentistry in 1993.

She has worked in General Practice in the UK (Devon and Wiltshire) for many years. Susi moved to New Zealand with her family in 2005, and lives in Orewa with her husband and 2 young sons.
Dr Clare Hookings

Dr Clare Hookings

General Practitioner, Vocationally Registered

Clare has lived on the Hibiscus Coast for 12 years with her husband and teenage boys.

She graduated with a Diploma in Obstetrics from the Auckland Medical School and went on to work in general practice in West Auckland. Following this Clare continued in general practice on the North Shore for 17 years where she continued to develop her love for providing family-centered health care. On her days off Clare enjoys being in the outdoors, especially the bush and the beautiful beaches in the area and is also keen on conservation issues.
Dr Minet van Zyl

Dr Minet van Zyl

General Practitioner

Minet is South African but did work in Rotorua previously for seven years before returning to her native country to run her own practice for ten years.

She now lives in Manly with her husband Alex and three school-age children. Her hobbies are reading, cooking and cycling. Minet is a very experienced and knowledgeable GP and is great with patients
Dr Catherine Ripley

Dr Catherine Ripley

General Practitioner, Vocationally Registered

Dr Catherine Ripley has been a resident on the Hibiscus Coast since 1994 when she came to work at The Doctors Whangaparaoa.

She has 3 children and her husband Paul is a Nurse Specialist. Catherine has also had time overseas working in the Kingdom of Tonga and having a year in Canada. She loves being a family GP and being a part of the team here at The Doctors Whangaparaoa.
Dr Peter Hall

Dr Peter Hall

General Practitioner, Vocationally Registered

Dr Peter Hall came to work on the Coast in 1987, has raised his family here and is very much part of the community. He trained at Auckland Medical School before completing a Diploma in Obstetrics and then going on to gain his Fellowship of the Royal New Zealand College of General Practitioners. Peter enjoys looking after families and is now seeing some of the babies he delivered growing up to have children of their own. His special interests are ADHD and travel medicine, as well as doing minor surgery. Peter is the founder and owner of The Doctors Whangaparaoa and has expanded the practice to include a very impressive team of General Practitioners.
Dr Caleb Goh

Dr Caleb Goh

General Practioner

Dr. Caleb Goh joined The Doctors Whangaparaoa in June 2020. He was born in New Plymouth and grew up in Malaysia, returning to study in Dunedin at the University of Otago Medical School in 2010.

Since graduating he has moved to the North Shore with his wife and young baby. In that time he has worked in various specialties mostly across Auckland, North Shore and Waitakere hospitals and holds a Certificate in Women’s Health from the University of Auckland. Outside of doctoring and coping with (and enjoying) baby, he enjoys music, keeping fit and all things food related.

Latest News

October Newsletter

Our latest newsletter talks about our name change, what's going on in our practice and how we can continue helping you and your whanau with your medical needs. Click here to read all about it.

If you would like to receive our newsletters let us know, email reception@wh.thedoctors.co.nz.

Your Feedback

We welcome your feedback and always strive to provide the best patient care and advice. But if things didn’t go the way you wanted with our service, please let us know. Even though we may not be able to turn back the clock, there may be something we can do to help put it right.

1. Contact the practice directly
- Click here for the best person in our centre to talk with.
2. Or fill out this form online
- If you don’t feel comfortable talking with anyone in the practice directly, you can complete this online feedback form and one of our National Clinical Advisory Team will receive and follow up with you.
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3. Or for more information and other ways to give feedback, you can also contact:
- The Health and Disability Commissioner (HDC) on 0800 112 233 or follow their process outlined by the HDC online. The HDC is an independent agency that promotes and protects the rights of those who use health and disability services
- The National Health and Disability Advocacy Service and follow their process online.

General Enquiry

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The Doctors Whangaparaoa