The Doctors Total Health

Welcome to our practice

The Doctors Total Health is proud to be a friendly family general practice medical centre. We warmly welcome new patients. Enrolling with us offers you better health care with services such as immunisation and smear recalls along with educational clinics for asthma and diabetes. We have an extensive range of services and our Health Centre is also home to a range of other health professionals. We also welcome all visitors to our lovely region. If you have any health needs, please just phone or call in - everyone is welcome.

COVID-19 Notice: in Alert Level 1 our consults are in person and through phone or video 

Phone 07 308 8267 to book appointments. To ensure everyone gets the help they need, we'll be screening all appointment requests which may involve calling you back with more details.

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We’re providing our service in a new way to ensure you and your whanau remain safe. We're doing our part to support the COVID-19 response so when you phone us or visit the clinic we will ask if you have any cough, cold, or flu-like symptoms or if you're concerned about COVID-19 - let us know. This doesn't mean we think you have coronavirus, it's simply a small step we're taking to ensure we continue to keep our community safe and healthy.

Our practice is safe to visit

Safety is our priority. We are doing testing for COVID-19 and it's done in your car where possible or in an isolation room if an assessment is required.

This means when you visit us for other medical issues you won’t be exposed in any way. We have strict infection prevention standards in place, meaning staff are regularly wiping surfaces and keeping the practice clean and germ-free.

Thanks for your patience and continued support.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

We warmly welcome new patients

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Paper Enrolment

Paper enrolment forms are still available too. Ask at reception or download our enrolment form here. Complete all sections and email it to us including your suitable identification or bring it in to the centre before your first visit.

Not enrolled but need an appointment? 

You can still get an appointment even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment.  Extra charges apply for casual appointments when you are not enrolled.

General information about enrolling with us

 

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 07-308 8267 to start your registration

Here’s How to Complete Your Registration  and How to Use The Portal

Our Services

We provide the following to help keep you well

  • Medical and nursing services
  • Minor surgery - lumps and bumps
  • Skin Checks - Dr Irving, a GP with special interest in skin (casual patients welcome)
  • Well person health checks
  • Childhood Immunisations
  • Sports medicine, dive medicals, travel vaccinations
  • Occupational health
  • Sexual health checks (Free for patients under 26 years)
  • Stop smoking advice
  • Immigration medicals ($300 all ages)
  • Drug Testing
  • Access test results via Manage My Health or by calling our nurse line 07- 3088 267 ext 2

You are welcome to have a support person present during your consultations. You can bring your own support person with you, or we can arrange a practice team member to support you.

Other Health Services Onsite*

  • Total Health Chemist
  • Ophthalmologists
  • Foot Mechanics - Podiatry
  • Zen Beauty - Beautician
  • WBPHO - Primary Health Organisation
  • Hearing Therapy

*For details on these health services, please visit their websites directly.

Standard Hours

Monday - Friday 8am – 5pm for booked GP appointments
We warmly welcome new patients to enrol with us.

After Hours

For weekend and public holiday medical services call us on 07 308 8267.

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees

Age Standard
0-13 years FREE
14-17 years $13.00
18+ years $19.00

Fees effective from 18 August 2020

These charges are for a standard GP consultation (up to 15 minutes). All prices are subject to change without prior notice

Casual Patient Fees

Age Standard
0-13 years $25
14-17 years $50
18+ years $70

Fees effective from 18 August 2020

These charges are for a standard GP consultation (up to 15 minutes). All prices are subject to change without prior notice

Immigration Medicals

Immigration Medicals - $300 all ages
Extra charges may apply depending on the level of service required. For more information, please email admin@totalhealthdrs.co.nz

NOTE: Prices update 18 August 2020. All prices are subject to change without prior notice

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

Mandeeps Manage  
  • Nurse Practitioner Ellen Walker

    Nurse Practitioner Ellen Walker

    MN

    A Nurse Practitioner (NP) is an Advanced Registered Nurse who has completed extra qualification to administer patient care. An NP is qualified to examine patients, diagnose illness and provide treatment including prescribing medication, similar to a Registrar GP.

    NP within our centres work in collaboration with our staff GP’s.

    Ellen has 15 years nursing experience with a special interest in primary care. She completed her Masters of Nursing and Nurse Practitioner training and became certified to work as an NP in 2015.  She continues studies into the nursing role at the University of Auckland.

     

     

  • Dr Nichola Callender

    Dr Nichola Callender

    MBBS, MRCGP

    Nichola has joined the team from Ireland. She trained as a doctor in medicine and surgery at St.Barts and the London medical school.Her love for medicine, travel and family resulted in her choosing general practice as a career. She has special interests in paediatrics, women’s health and psychiatry. She enjoy’s being a GP as she has a deep understanding of the importance of families having support on their health/life journeys. Nichola understands the needs of families, being a mum of three children she loves helping other families with their health and wellbeing.

  • Dr Graham Irving

    Dr Graham Irving

    MB BCh FRNZCGP - Skin Clinics Only

    Graham is our skin doctor and not currently taking patients.  He qualified in South Africa and worked as a GP in Levin for 27 years prior to moving to the area.  He enjoys golf, tennis, walking, dancing, skiing, body surfing and sailing – he still has to learn to fish!

  • Dr Kuo Yau Tan

    Dr Kuo Yau Tan

    MB BS

    Kuo Yau joins us from a Primary Care Senior Resident position in Singapore.  Through a heavy patient workload and Singapore’s multiracial society, Dr Tan has developed sensitivity to working with patients from diverse backgrounds.  He has a strong clinical knowledge developed through his work in primary, urgent and family care and has a graduate diploma in family medicine. 

  • Dr Sangita Bharatia

    Dr Sangita Bharatia

    MBBS FRNZCGP

    Sangita specialises in general practice and is vocationally as such.  Working in Australia and Auckland before coming to work at Whakatane Hospital in 2005, she is an experienced GP with a particular interest  in Maori health and working with children and youth.  She enjoys music, socialising with friends and school and community activities.

Latest News

April Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Your Feedback

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  • We welcome your feedback and always strive to provide the best patient care and advice.  But if things didn’t go the way you wanted with our service, please let us know. Even though we may not be able to turn back the clock, there may be something we can do to help put it right.

    1.  Contact the practice directly

    • Click here for the best person in our centre to talk with.

    2.  Or fill out this form online

    • If you don’t feel comfortable talking with anyone in the practice directly, you can complete this online feedback form and one of our National Clinical Advisory Team will receive and follow up with you.
  • 3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry

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