The Doctors Te Whare Hapara

Welcome to our practice - we are now in Covid Level 3

Please see our notice below explaining how we can help you in Level 3. We are open for phone and video consults, and in-person for very urgent medical needs. Phone to book your appointments

At The Doctors Te Whare Hãpara we have a friendly and dedicated team of medical professionals with a wide range of skills, experience and professional interests. There have been a few changes in our team so we want you to get to know us a little better.  This great team provides consistent high quality general practice services to all our valued patients. 

All of our GP team are NZ registered with full qualifications, plus we have new GPs with international experience joining us. This enables us to provide a greater range of treatments and service when you visit. Each of our doctors has special areas of interest and expertise, so it will be easier for your doctor to get extra information and advice for you when you need it.

Our enrolment capacity is currently limited, please phone or email reception to discuss availability. Thanks for your understanding.

Book your flu vaccination

Book your flu vaccination through the patient portal, using the online form to request an appointment or phoning us on 06 868 8887

Flu Vaccine - Patient Portal

Request Flu Vaccine Booking

We are in Covid Level 3:  In Alert Level 3 our consults are through phone or video, phone 06 868 8887 to book appointments. Some consults may be available in-person for urgent medical needs. If you are requested to come into the clinic, we are screening for Covid, we will ask you to wait outside and phone us when you arrive - please follow the instructions on the door.

Read More

Covid-19 Vaccinations: Click here for details.

Covid Testing At Our Clinic

In Level 3 we will ask if you have any Covid symptoms such as cough, cold, sore throat, runny nose or flu-like symptoms or if you're concerned about Covid-19. If you need to get tested for Covid, phone us to arrange your test.

Safety is our priority. We do COVID-19 testing in your car where possible or in an isolation room if an assessment is required. We have strict infection prevention standards in place.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

Our enrolment capacity is currently limited, please phone or email reception to discuss availability

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Not enrolled but need an appointment? 

You can still get an appointment even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment.  Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 06-868 8887 to start your registration

Here’s How to Complete Your Registration  and How to Use The Portal

Our Services

Our Services

  • General Health and Wellness
  • Minor Surgery
  • Immunisations
  • Womens Health
  • Chronic Disease Management

Illness

  • Assessment and treatment of all illnesses

Injury

  • Assessment and treatment of sprains, lacerations and other minor injuries

Contraception and Sexual Health

  • Contraception advice and management, including IUCDs and Jadelle.  Julia brooking is experienced in discussing and starting contraceptive options.
  • STI screening
  • Menopause issues
  • LGBTQI+ care 

Immunisations

  • Childhood and other vaccinations.

Diabetes Care

  • Regular monitoring
  • Diabetes education
  • Free annual diabetes checks

Smoking Cessation

  • Provided by an experienced team

Travel Health

  • A comprehensive range of travel vaccines are available
  • Click here for more information on Travel Health and how we can help you before and after you travel
  • It's a good idea to book your Travel Health appointment 4-6 weeks prior to travelling

Minor Surgery

  • Cryotherapy is available for treatment of warts and other skin lesions
  • Surgical removal of skin lesions and ingrown toe nails

Chronic Care Conditions

  • Long term monitoring 
  • Nurse-led clinics
  • Catheter care 
  • Palliative care

Standard Hours

Monday - Friday 8am – 5pm for booked GP appointments
Closed weekends and public holidays. 

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient GP/Nurse Fees

Age Standard HUC/CSC
0-13 years FREE FREE
14-17 years $13 $13
18+ years $19.50 $19.50

Fees effective from 18 August 2020

Appointments are based on a 15-minute standard consultation time. If you think you may need extra time, please advise the person taking your call when you make your appointment.

Charges will apply for extra time taken with the doctor, and for additional procedures over and above a standard consultation. New Patients will be booked for a half hour GP appointment and charges will apply. 

NB: All prices are subject to change without prior notice

Enrolled Patient ACC Fees

Age Standard
0-13 years FREE
14-17 years $13
 
18+ years $19.50

Fees effective from 18 August 2020

Appointments are based on a 15-minute standard consultation time. If you think you may need extra time, please advise the person taking your call when you make your appointment.

Charges will apply for extra time taken with the doctor, and for additional procedures over and above a standard consultation. New Patients will be booked for a half hour GP appointment and charges will apply. 

NB: All prices are subject to change without prior notice

Non NZ Resident Fees

Age Standard ACC
0-13 years $100 $100
14-17 years $100 $100
18+ years $100 $100

Fees effective from 18 August 2020

Appointments are based on a 15-minute standard consultation time. If you think you may need extra time, please advise the person taking your call when you make your appointment.

Charges will apply for extra time taken with the doctor, and for additional procedures over and above a standard consultation. New Patients will be booked for a half hour GP appointment and charges will apply. 

NB: All prices are subject to change without prior notice

General Fees Information

Appointments are based on a 15-minute standard consultation time. If you think you may need extra time, please advise the person taking your call when you make your appointment.

Charges will apply for extra time taken with the doctor, and for additional procedures over and above a standard consultation. New Patients will be booked for a half hour GP appointment and charges will apply. 

Additional charges apply for procedures and materials used. We value our nurses' skills and expertise.  As a result, there is a cost for nurse consultations. There is also an additional cost for extended GP consultations (more than 15 minutes).

Fees for all services vary according to the time, materials, medical technologies and complexity involved. You are encouraged to discuss and clarify charges with the practice staff prior to treatment.

If you are unable to attend your appointment please make sure that you cancel in plenty of time or your with be charged a normal appointment fee.

Please note that payment is due at the time of consultation.

Credit card and EFTPOS services are available. All fees are inclusive of GST and may be subject to change.

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

Mandeeps Manage  
  • Nurse Jo Gardner

    Nurse Jo Gardner

    .

  • Nurse Manager Julia Brooking

    Nurse Manager Julia Brooking

    Nurse Lead

    .

  • Dr Wim Ruelens

    Dr Wim Ruelens

    .

  • Dr Laura Gilding

    Dr Laura Gilding

    GP Lead

    Laura is a GP who grew up in the north of England and did all of her medical training in Scotland. After 5 years of working as a full time GP in Edinburgh she moved to Gisborne in September 2015 and joined the practice known as Desmond Road Health at that time.  Laura has fully embraced the challenge of a changing model of service delivery from Desmond Road Health GP practice to The Doctors Te Whare Hapara, team approach based on Whanau Ora concepts.  

    Laura has built up a strong following of  patients in the last year she has been with us.  Laura strives to improve their health and wellbeing through good medical care, education and health promotion. Particular areas of clinical interest include minor surgery, women's health, sexual health, family planning and palliative care.

    Interests outside of work include walking, cooking and music. She plays the flute, piccolo and saxophone and plays with both the Gisborne Concert Band and the Civic Orchestra. She has felt very welcomed into the local community and looks forward to staying here long term.

  • Dr Grace Piper

    Dr Grace Piper

    MB ChB FRNZCGP

    Grace joined our practice from the UK on 5 September 2016.  She was attracted to work in New Zealand based on her impressions of New Zealand culture and the opportunities for outdoor activities. She enjoys work in general practice and was looking for a practice where she could approach healthcare in a more holistic way.  The Doctors Te Whare Hapara provides her with this opportunity, being a General Practice whose values are based on whanau ora concepts. Grace joins us for at least 2 years and we will most certainly be supporting her to stay longer. She has experience across all specialisations with a particular interest in mental health, gynaecology and minor surgery.

Latest News

May Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Your Feedback

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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online Form Direct to Your Medical Centre

    2.  Or Email Our Clinical Advisory Team

    • If you don’t feel comfortable talking with anyone in your medical centre directly, you can complete the feedback form below and one of our National Clinical Advisory Team will follow up with you.
  • 3.  Or for more information and other ways to give feedback, you can also contact:

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