The Doctors Te Whare Hāpara

 

The Doctors Te Whare Hapara Medical Centre

Welcome to our practice 

At The Doctors Te Whare Hāpara, we have a friendly and dedicated team of medical professionals with a diverse range of skills, experience, and professional interests. As our team has undergone some changes, we’d love for you to get to know us better.

Our highly skilled team is committed to providing consistent, high-quality general practice services to all our valued patients.

All our GPs are New Zealand-registered and fully qualified, with some also bringing international training and experience. This enables us to offer a wide range of treatments and services during your visit. Additionally, each of our doctors has specific areas of interest and expertise, ensuring you have access to specialized knowledge and advice when needed.

We’re now taking bookings for flu vaccines. It’s free for people who meet the eligibility criteria. You can still get a flu vaccine if you’re not eligible for a funded one, for a fee. 

For enrolled patients, who have enrolled on our 'The Doctors App', click the link below to book an appointment for a flu vaccine.

Book Flu Vaccine

Or please ring our practice 06 868 8887 to book an appointment time in one of our designated Flu Clinics.

 

Need to see a GP faster? We’ve partnered with trusted online doctors

We’ve partnered with trusted online GPs to give you faster access to healthcare, especially when your regular GP is fully booked. These GPs are part of our practice team, not one-off providers. They work closely with your regular GP, have full access to your medical records, and ensure continuity of care. The only difference? Appointments are via phone or video, making access to healthcare even more convenient. 

Please call us to make an appointment for an online consult.

Key benefits of seeing our online GPs:

  • Continuity of care - Our online doctors are part of our clinical team. They work closely with your regular GP and the wider team, with full access to your medical records, so you’ll receive care that’s informed, connected, and consistent
  • Long-term GPs - Our online GPs are not one-off or temporary doctors. They are experienced, NZ-registered doctors who work as part of our practice team. They collaborate with other GPs, nurses, and staff to provide ongoing care
  • Fast access to a doctor - Need to see a GP on short notice? Online consults make it easy to get timely medical advice, prescriptions, and referrals — when you need it most
  • Easy and convenient healthcare - Skip the travel and waiting room. With video or phone consults, you can speak to a GP from home, work, or wherever suits you. We've also set up a private video consult room on-site, so you can attend your appointment from a dedicated space at the clinic. Our team will take your observations and carry out triage beforehand — just like they would for an in-person visit
  • Suitable for common health concerns - Online consultations are great for non-emergency medical conditions, such as general health concerns, chronic conditions, mental health, prescriptions & referrals
  1. Payment is by EFTPOS, credit card, or cash.
  2. From 1st February 2024 payment is required prior to appointment with General Practitioner/Nurse Practitioner/Nurse/HCA.  
  3. Accounts outstanding at end of the month will include a monthly $10 late payment fee and $10 statement fee, these extra charges will be incurred every month until paid.
  4. Patients with accounts still left unpaid will be referred to a debt collection agency, and the account holder will be liable for fees incurred by the agency as a result of the debt recovery.

How To Book An Appointment

For enrolled patients

For enrolled patients, we recommend using our patient portal, The Doctors App. Log in via the app on your phone or the desktop version to view available practitioners and appointments. This is fastest and easiest way to book an appointment.

Please note: Booking through the app is available for enrolled patients only. If you don’t have a login, please create an account here. If you have just enrolled, please note that you won’t have access to The Doctors App until we have confirmed your enrolment via text. If you are unsure, please call us.

To Download ‘The Doctors App’ on your mobile:

1.    Scan the QR code below, or click on the Apple or Google Play buttons which will take you directly to the app store to download it.

       Qr code Description automatically generated 

2.    Select ‘Create Account’ and enter the unique practice invite code: TEWH

3.    Enter your details. Please make sure your name, date of birth, and mobile number match the details you gave us when you enrolled with us. 

Online Patient Portal

<span id="Patient-Portal">Online Patient Portal</span>

 

Our patients use The Doctors App as their online patient portal, an easy-to-use tool designed to empower them to manage their healthcare conveniently.

About The Doctors App

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • Access a summary of your health information
  • Secure login with passcode or facial recognition – no more forgetting usernames and passwords

The Doctors App is available for download on mobile devices and is also accessible via web browsers.

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

We warmly welcome new patients

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrolling with us means you understand and accept our standard terms and conditions

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. This is the fastest way to enrol with us. The online form will guide you and you will need to upload suitable identification.  

Enrol Online Here

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online form. For each person enrolling, simply print and complete: the Enrolment Form, an Adult or Child Medical Questionnaire and email all files to info@twh.thedoctors.co.nz including a copy of your INZ Visa Residency Status (as applies) and also suitable identification: 

Enrol In Person 

The last way you can Enrol is to pop into the clinic and fill out a form at reception - please bring either NZ Passport or Birth Certificate Resident or Work Visa and Passport for identification purposes (mandatory) as well as proof of residency (non-NZ citizens or Aus citizens) again this is mandatory.

Not enrolled but need an appointment? 

Unfortunately we are not accepting Casual or Walk-In patients.

Our enrolment capacity is currently limited.

We are operating on a one-in/one-out basis. Please contact the practice to join the waitlist. We apologise for any inconvenience this may cause. Your healthcare is our highest priority, and we will reopen enrolments when we are able. Thank you for understanding.

If you need to speak to a GP, we can offer you an online consultation, usually on the same day. With The Doctors Online, you can book a casual appointment and connect with a doctor via phone or video call. Before you book, check our FAQs to make sure your health concerns are suitable for an online appointment - Book Here

 

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • A summary of your health information
  • Great way to connect with us, your general practice team
  • Passcode, touch/facial recognition – no more forgetting your username and password!

Download The Doctors App

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code Description automatically generated

  1. Select ‘create account’ and enter our special invite code: TEWH
  2. Enter your details – these must match what your practice holds on file

While The Doctors is best experienced on the app, it can also be accessed online. You can use the above invite code to create an account online.

Our Services

Our Services

  • General Health and Wellness
  • Minor Surgery
  • Immunisations
  • Womens Health
  • Chronic Disease Management

Illness

  • Assessment and treatment of all illnesses

Injury

  • Assessment and treatment of sprains, lacerations and other minor injuries

Contraception and Sexual Health

  • Contraception advice and management, including IUCDs and Jadelle.  Julia brooking is experienced in discussing and starting contraceptive options.
  • STI screening
  • Menopause issues
  • LGBTQI+ care 

Flu Vaccinations

Book your flu vaccination through the patient portal, using the online form to request an appointment or phoning us on 06 868 8887

Flu Vaccine - Patient Portal

Request Flu Vaccine Booking

Immunisations

  • Childhood and other vaccinations.

Diabetes Care

  • Regular monitoring
  • Diabetes education
  • Free annual diabetes checks

Smoking Cessation

  • Provided by an experienced team

Travel Health

  • A comprehensive range of travel vaccines are available
  • Click here for more information on Travel Health and how we can help you before and after you travel
  • It's a good idea to book your Travel Health appointment 4-6 weeks prior to travelling

Minor Surgery

  • Cryotherapy is available for treatment of warts and other skin lesions
  • Surgical removal of skin lesions and ingrown toe nails

Chronic Care Conditions

  • Long term monitoring 
  • Nurse-led clinics
  • Catheter care 
  • Palliative care

Hours

<span id="Hours-and-fees"></span>Hours

Standard Hours

Monday - Friday 8am – 5pm
Closed weekends and public holidays 

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient GP/NP Fees

Age Standard HUC/CSC Holder
0-13 years FREE FREE
14-17 years $13.00 $13.00
18+ years $29.50 $19.50

Read our Standard Payment Terms and Conditions here

Enrolled Patient Nurse Fees

Age Standard HUC/CSC Holder
0-13 years FREE FREE
14-17 years $13 $13
18+ years $19.50 $19.50

Read our Standard Payment Terms and Conditions here

Non NZ Resident Fees

Age Standard ACC
0-13 years $100 $100
14-17 years $100 $100
18+ years $100 $100

Read our Standard Payment Terms and Conditions here

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand citizens and/or permanent residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment. Pre-payment policy applied from 1 February 2024.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy. This policy applied from 1 May 2024.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used. Fees and procedure fees increased FROM 1 July 2024.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees, however our clinic is not open at any of these times.
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection Agency. The debtor (patient) is responsible for all debt collection fees. After a process, you may  be un-enrolled by the practice, if you continue to have an outstanding account.
  • Normal consultation charges apply to all Virtual or Phone Consultations.
  • Newly enrolled patients will require a double appointment for their first visit. A double appointment fee will apply.
  • A minimum of 90 minutes cancellation notice, for a booked appointment is required. Non-attendance or more than 3 minutes late for your scheduled appointment time, will incur a normal consultation fee charge.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee (see fees section).
  • If your account is still outstanding by the end of each month, an additional $10.00 monthly statement fee, may be charged.

Enrolled Patient ACC (GP/NP)Fees

Age Standard HUC/CSC Holder
0-13 years FREE FREE
14-17 years $13.00 $13.00
18+ years $29.50 $19.50

Read our Standard Payment Terms and Conditions here

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Feedback

If you have feedback or would like to discuss a concern you have with our service, please don’t hesitate to contact us via email ( info@twh.thedoctors.co.nz) or phone (06 868 8887). Your healthcare is our top priority, and we’re here to support you.

06 868 8887

3 Desmond Road
Gisborne 4010

info@twh.thedoctors.co.nz

Monday - Friday 8am - 5pm

Closed weekends and public holidays

After Hours Service (Monday - Friday 5pm -10pm, Saturday/Sunday, and Public Holidays 8am - 8pm) - Telephone the practice at (06) 868 8887 and press Option 1 to be referred to a nurse triage service. You may then be referred to Practice Plus for a virtual (video) GP consultation. Fees apply.