The Doctors St Heliers

Welcome to our practice

Everything else at our practice remains the same. From the moment you join our general practice we use all our knowledge, skill and experience to provide you and your family with the best quality health care. We are committed to working with you to keep you healthy, to find out what is wrong when you are sick and to give you the best possible treatment.

Your doctors and nurses are highly trained both in New Zealand and overseas, and specialised in all your primary health needs. We use information technology designed for New Zealand general practices and your medical records are kept clear and up-­to-­date, containing all the details to assist your doctor in their ongoing relationship with you. We are also proud to be Cornerstone Accredited.

COVID-19 Notice: In Alert Level 1 our consults will be through phone or video, and in person when you need them. 

Phone 09 575 7045 to book appointments. To ensure everyone gets the help they need, we'll be screening all appointment requests which may involve calling you back with more details.

Read More

We’re providing our service in a new way to ensure you and your whanau remain safe. We're doing our part to support the COVID-19 response so when you phone us or visit the clinic we will ask if you have any cough, cold, or flu-like symptoms or if you're concerned about COVID-19 - let us know. This doesn't mean we think you have coronavirus, it's simply a small step we're taking to ensure we continue to keep our community safe and healthy. 

We're doing COVID-19 testing, our practice is safe to visit

Safety is our priority. We are doing testing for COVID-19 and it's done in your car where possible or in an isolation room if an assessment is required.

This means when you visit us for other medical issues you won’t be exposed in any way. We have strict infection prevention standards in place, meaning staff are regularly wiping surfaces and keeping the practice clean and germ-free.

Our practices nearby are designated COVID-19 Testing Stations

The Doctors Red Beach, The Doctors Waimauku, The Doctors New LynnThe Doctors Onehunga, The Doctors Ti Rakau, The Doctors Middlemore

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

We warmly welcome new patients

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrolment Form

Ask at reception or download our  Enrolment Form

Complete all sections and email it to us including suitable identification or bring it in to the centre before your first visit.

Not enrolled but need an appointment? 

You can still get an appointment even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment.  Extra charges apply for casual appointments when you are not enrolled.

General information about enrolling with us

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage ConnectMed. Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 09-575 7045 or email us: info@sh.thedoctors.co.nz to start your registration

Our Services

Preventative Healthcare

We are always looking for ways to prevent illness, or to detect and treat problems at an early stage.

Men’s Health – double appointment. Fee $114.
Women’s Health – double appointment. Fee $114.
Well child checks – especially from birth to three years. Free.

Minor Accident Care

Why wait for hours at an Accident and Medical Centre or an Emergency Department? We are happy to treat most minor accidents such as strains and sprains, cuts needing stitches, palm spikes and fish hooks needing removal.

Skin Checks

Our doctors can provide full body skin checks and advise on the best ways to manage anything that needs action.This may include minor surgery which can be done by us. It is helpful to make a separate appointment to do this and consider making it an annual event.

Liquid Nitrogen

Many skin spots such as warts, skin tags, cosmetic blemishes, sun-damaged skin and early skin cancers can be treated using Liquid Nitrogen to freeze the lesion. One treatment may be all that is needed but often further applications are needed.

Minor Surgery

We are able to do small operations under local anaesthetic to remove skin cancers and other skin problems such as unwanted moles, skin tags, cysts and warts.

Repeat Prescriptions

We can provide Repeat Prescriptions for known conditions when this is agreed by your doctor. Stable conditions still require a check with your doctor at regular intervals, usually every three or six months. Please be organised and don’t do this at the last minute. Remember that you may be asked to come in for a check.

Repeat prescription costs: Collected $22. Urgent or Faxed $30.

Request Prescription Online or you can request via phone, fax, or email.

Lab Tests, X-rays and Results

If you need a lab test, the nearest lab is at the EastMed Centre (at the Grace Joel Retirement Village) 188 St Heliers Bay Rd. Other sites can be found here.

X-rays can be done in the community or in the hospital.

Most results come back to your doctor within 48 hours. Your doctor or nurse will contact you with important results and you may be asked to see the doctor again.

The availability of online results at your patient portal (once your doctor has checked them) is a new way to find out results.

However remember that laboratory test results and other reports require expert medical interpretation. Your doctor is the person best placed to provide you with a useful and accurate interpretation of these results and any additional information.

Contraception and Sexual Health

This is an important part of your healthcare and we are here to provide advice and manage contraception and regular sexual health checks.

Cervical Smears (Smear Tests)

Your routine cervical smear can be done by your doctor or one of our two nurse smear takers (Corrine or Jen).

All women who have ever been sexually active should have regular cervical smear tests every three years between the ages of 20 and 70 whether they have had the HPV vaccine or not. This test detects abnormal cells which, if left untreated, could become cervical cancer.

IUCD Insertion

Our women GPs are able to insert an Intrauterine Contraceptive Device (IUCD) if chosen to prevent pregnancy. The Mirena brand of IUCD is often used to reduce heavy bleeding during periods. Please see your doctor to discuss and plan this procedure.

Immunisations

Our doctors and nurses are here discuss and help provide immunisations. We fully support immunisations to prevent illness. Immunisation has led to the decline of many lethal diseases including, most recently, meningococcal B meningitis. You can consider a number of other vaccinations such as Pneumococcal vaccination or Shingles vaccination. Risks associated with immunisation are very rare. You may view immunisation schedules here.

ECG

An ECG is a recording of your heart’s electrical activity. Electrode patches are attached to your skin to measure the electrical impulses given off by your heart. The result is a trace that can be read by a doctor. It can give information of previous heart attacks or problems with the heart rhythm. Your doctor will interpret your ECG and advise whether more tests are needed for your heart.

Spirometry

Spirometry is a tool that measures how effectively your lungs are working. We can use this to assess lung conditions such as asthma, COPD (chronic bronchitis) and smoking damage.

Travel Health Services and Immunisations

Before travelling, you need to think about your medical needs and consider vaccinations to prevent illness. For all but the simplest of travel plans, we advise seeing the nurse for advice.  Please phone reception to book your travel consult with the nurse. Download our Travel Health Questionnaire here.

Palliative Care

Palliative Care is the care provided to improve the quality of life near the end of life for conditions like cancer. We are here to assist with providing emotional and social support and relieve suffering during this stage in life’s journey. Often this is a team effort with your GP coordinating a number of different services and caregivers.

Youth Health

Your GP is aware of the needs of young people and will be available to assist as they face issues common to all young people such as contraception, alcohol, drugs, and smoking.

Mental Health

Often the GP is called to support and treat people with mental illness such as depression, schizophrenia and bipolar disorder. We are available at times of crisis and can call on specialist assistance should this be needed.

Antenatal (Maternity) Care

We are able to give advice before pregnancy, assess fertility and refer if assistance is necessary. We can diagnose pregnancy and advise you on your pregnancy care before referring you to a lead maternity carer (LMC) who delivers your baby. Of course, we are there to support you and eventually to care for you and your new baby.

Standard Hours

8am - 5:30pm Monday - Friday
Closed weekends and public holidays

After Hours

For other care phone 09 575 7045 after hours. You will be able to talk with our on-call nursing service who will be able to answer your questions and give expert advice.

Auckland Hospital and Starship Children's Hospital Emergency Dept are located at 2 Park Road, Grafton, Auckland 1023. They are open 24/7 for emergency health care.

If you have a medical emergency, call 111

Christmas & Holiday Hours
We are closed 25 December - 4 January 

We will open our usual hours 8am-5.30pm from 5 January 2021

 

Patient Fees

Enrolled Patient Fees

Age  Doctor Fee                 CSC  Fee                                                    
0 -13 years  FREE                 FREE 
14 – 17 years  $45.00                 $13.00
18 - 24 years  $50.00                 $19.50
25 - 44 years   $60.00                 $19.50
45 - 64 years  $64.00                 $19.50
65 +  $64.00                 $19.50

 

 
CSC - Community Services Card
Nurse consultations for enrolled patient 0-13 FREE, 14-17 $26.00 ($10.00 with CSC) and 18+ years $26.00 ($10.00 with CSC)

Effective 26 August 2020

We request that you pay your fees at the time of the consultation. EFTPOS and credit card facilities are available.

Enrolling at The Doctors St Heliers reduces your fees because Auckland DHB (or government) funding is paid to us via ProCare, our PHO or Primary Health Organisation. Enrollment is available to all New Zealand residents on signing a formal enrolment form.

The standard fees for a 15-minute consultation are shown below and may vary according to the service provided. Procedures, ECGs, longer consultations and referrals are examples of services that may cost more.

All prices are effective from 26 August 2020

Prescriptions

Service Fee CSC
Repeat prescription    
14 - 17 years $16.00 $13.00
18 + years $26.00 $19.00
     
Same day/Faxed prescription $26.00 $19.00

 

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

Mandeeps Manage  
  • Dr Coran Turner

    Dr Coran Turner

    MBChB, BPharm, MRNZCGP

    Coran grew up in Whangarei and has degrees in both Medicine and Pharmacy from Otago University. He worked as a registered Pharmacist in Queenstown before continuing his studies and practising Medicine.

    Coran has done further training in Skin Cancer Medicine and has a strong special interest in this area.  He offers specialised full body Skin Cancer Check appointments.  He enjoys minor surgical procedures and can confidently remove most skin cancers at The Doctors Saint Heliers practice.

    Coran enjoys many sports, particularly golf and snowboarding.  He lives with his wife Amy and their cat Pickles.  Amy is from Texas, so they travel there when possible to see family and eat too much.

  • Dr Ruth Bannister

    Dr Ruth Bannister

    Vocationally Registered, MBChB, DRCOG, DFSRH, MRCGP

    Ruth is from the UK, having grown up near Birmingham, and completing her medical training in Yorkshire. Since graduating from Leeds Medical School in 2005, Ruth has worked in hospitals and practices all over the UK, completing her post graduate GP training in 2012. The wife of a Naval Officer, Ruth has travelled extensively, including time living in Sydney, and New Zealand in 2013, when she worked here with the practice here in St Heliers. Ruth has now relocated permanently to New Zealand with her family, and is delighted to have re-joined our team.

    Ruth has experience in all areas of general practice, with particular interests in women’s health, family planning and sexual health. She also has extensive emergency care experience.

    Ruth lives with her husband and 2 young sons. She is a very keen open water swimmer, and spends much of her spare time racing after her boys on mountain bike trails.

  • Dr Geraldine Poynter

    Dr Geraldine Poynter

    Vocationally Registered, BHB, MBCHB, DRCOG, MRCGP, FRNZCGP

    Gerry was born in Auckland, growing up in Oratia before moving to Kumeu while studying medicine at Auckland University. Following graduation she worked in a wide range of specialities in Waikato Hospital and in hospitals in North East Yorkshire. She completed her specialist  training with the Royal College of General Practitioners (MRCGP), and on returning to New Zealand she obtained her Fellowship of the Royal NZ College of General Practitioners (FRNZCGP).

    Gerry enjoys all aspects of medicine which is why she chose General Practice. She is particularly interested in Women and Children’s medicine, psychiatric/psychological medicine, older people’s health and ENT.

    Gerry lives with her Yorkshire husband, two young children and Monty the cat (from Bradford). She enjoys exercising with her family in the Eastern Bays and is a keen gardener and avid reader. She regularly travels to the UK to catch up with family there and loves escaping to the Pacific islands in the winter when she can.

  • Dr Peter Clemo

    Dr Peter Clemo

    Vocationally Registered, BCom, BHB, MBChB, DipObst, FRNZCGP

    Peter grew up in Auckland and trained at the Auckland University School of Medicine, qualifying in 1981. He worked in the hospitals in Auckland before moving to general practice and finishing his postgraduate training to obtain his Fellowship of the Royal NZ College of General Practitioners (FRNZCGP) in 1999. During his training years, Peter always intended to become a GP and he is pleased to say that he immensely enjoys his work as a GP since starting in Mission Bay in 1984.

    Peter is interested in all aspects of general practice and enjoys seeing people young and old. His special interests include men’s health, preventing cardiovascular disease, older people’s health  and using computers to improve medical care.

    When Peter isn’t working, he enjoys walking his black labrador Otis, surfing, snowboarding, cycling, playing soccer, gardening and music (especially live gigs!). He escapes regularly to his holiday bach on Great Barrier Island. He has 2 grown up sons, a long-time partner Suzie, and a beautiful granddaughter, Georgia.

Latest News

July Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Labtests

No need to pick up your Labtest form from us.  We will securely send it straight to Labtest

  • The Labtest form is sent to all Labtests so you can choose where to go.

  • We can provide you with a printed form if you prefer but this is not needed.

Welcome Monique, our Nurse Practitioner

We are very happy to have Nurse Practitioner Monique Pearce working with us on Mondays and Wednesdays. 

Monique is experienced in Advanced Nursing Practice and has full prescribing authorisation in the Primary Care Lifespan Scope and complements our clinical team beautifully.  Monique graduated as a Primary Care Nurse in 2009 and completed her Master of Nursing in 2016.

What is a Nurse Practitioner (NP)?

Nurse Practitioners 

  • combine their advanced nursing knowledge and skills with diagnostic reasoning and therapeutic knowledge.

  • provide care for people with both common and complex conditions. 

  • provide a wide range of assessment and treatment interventions. 

  • make diagnoses and differential diagnoses, and order and interpret diagnostic and laboratory tests. 

  • can influence health services and the wider profession 

  • may admit and discharge people from hospital and other health care facilities

  • have a broad scope of practice and have the same prescribing authority as medical practitioners 

Your Feedback

Loading
  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online Form Direct to Your Medical Centre

    2.  Or Email Our Clinical Advisory Team

    • If you don’t feel comfortable talking with anyone in your medical centre directly, you can complete the feedback form below and one of our National Clinical Advisory Team will follow up with you.
  • 3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry

Loading