The Doctors St Heliers

The Doctors St Heliers Medical Centre

Welcome to our practice 

From the moment you join our general practice we use all our knowledge, skill and experience to provide you and your family with the best quality health care. We are committed to working with you to keep you healthy, to find out what is wrong when you are sick and to give you the best possible treatment.

Your doctors and nurses are highly trained both in New Zealand and overseas, and specialised in all your primary health needs. We use information technology designed for New Zealand general practices and your medical records are kept clear and up-­to-­date, containing all the details to assist your doctor in their ongoing relationship with you. We are also proud to be Cornerstone Accredited.

Click here for our latest newsletter update.

Covid-19 Testing: phone us to arrange your Covid-19 Test – avoid the queues elsewhere in locations of interest - it’s easy to get an appointment quickly when you’re enrolled with us. Click here to see how to Manage a Positive Covid-19 Result.

Read More
 

Covid-19 Vaccinations: Click here for details.

We are providing face-to-face consults - all vaccinated and unvaccinated patients please scan in and wear a mask at all times in our practice. Phone 09 575 7045  to book appointments. If you have any Covid symptoms phone us when you arrive, stay outside and wait for further instructions.

Covid-19 Testing at Our Clinic

We will ask if you have any Covid symptoms such as cough, cold, sore throat, runny nose or flu-like symptoms or if you're concerned about Covid-19. 

We do Covid Testing for all our enrolled patients and often for casual patients where there are appointments available. Please phone us to arrange your test - we are unable to take walk-ins for Covid testing but we can quickly schedule you an appointment.

Safety is our priority. We do Covid-19 testing in your car where possible or in an isolation room if an assessment is required. We have strict infection prevention standards in place.

Other nearby The Doctors designated Covid-19 testing stations include:

The Doctors Red BeachThe Doctors WaimaukuThe Doctors New Lynn, The Doctors OnehungaThe Doctors Ti RakauThe Doctors Middlemore 

 

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

We warmly welcome new patients

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrol Online

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification:  

Enrol Here Online

After the enrolment form please complete an online medical questionnaire before your first visit:

Adult Medical Form   Child (>16) Medical Form

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online form. For each person enrolling, simply print and complete:  the Enrolment Form, an Adult or Child Medical Questionnaire and email all files to info@sh.thedoctors.co.nz including a copy of your suitable identification

Not enrolled but need an appointment? 

You can still get an appointment even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment.  Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for our patient portal, called ConnectMed. Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 09-575 7045 or email us: info@sh.thedoctors.co.nz to start your registration

Our Services

Preventative Healthcare

We are always looking for ways to prevent illness, or to detect and treat problems at an early stage.

Men’s Health – double appointment. Fee $114.
Women’s Health – double appointment. Fee $114.
Well child checks – especially from birth to three years. Free.

Minor Accident Care

Why wait for hours at an Accident and Medical Centre or an Emergency Department? We are happy to treat most minor accidents such as strains and sprains, cuts needing stitches, palm spikes and fish hooks needing removal.

Skin Checks

Dr Coran Turner specialises in full body skin checks (30 min appointment) and advise on the best ways to manage anything that needs action.This may include minor surgery which can be done here. Consider making skin checks an annual event.

Liquid Nitrogen

Many skin spots such as warts, skin tags, cosmetic blemishes, sun-damaged skin and early skin cancers can be treated using Liquid Nitrogen to freeze the lesion. One treatment may be all that is needed but often further applications are needed.

Minor Surgery

We are able to do small operations under local anaesthetic to remove skin cancers and other skin problems such as unwanted moles, skin tags, cysts and warts.

Repeat Prescriptions

We can provide Repeat Prescriptions for known conditions when this is agreed by your doctor. Stable conditions still require a check with your doctor at regular intervals, usually every three or six months. Please be organised and don’t do this at the last minute. Remember that you may be asked to come in for a check.

Repeat prescription cost is $26. We are happy to send to your preferred Pharmacy

Request Prescription Online or you can request via phone, fax, or email.

Lab Tests, X-rays and Results

If you need a lab test, the nearest lab is at the EastMed Centre (at the Grace Joel Retirement Village) 188 St Heliers Bay Rd. Other sites can be found here.

X-rays can be done in the community or in the hospital.

Most results come back to your doctor within 48 hours. Your doctor or nurse will contact you with important results and you may be asked to see the doctor again.

The availability of online results at your patient portal (once your doctor has checked them) is a new way to find out results.

However remember that laboratory test results and other reports require expert medical interpretation. Your doctor is the person best placed to provide you with a useful and accurate interpretation of these results and any additional information.

Contraception and Sexual Health

This is an important part of your healthcare and we are here to provide advice and manage contraception and regular sexual health checks.

Cervical Smears (Smear Tests)

Your routine cervical smear can be done by your doctor or one of our two nurse smear takers (Corrine or Jen).

All women who have ever been sexually active should have regular cervical smear tests every three years between the ages of 20 and 70 whether they have had the HPV vaccine or not. This test detects abnormal cells which, if left untreated, could become cervical cancer.

IUCD Insertion

Our women GPs are able to insert an Intrauterine Contraceptive Device (IUCD) if chosen to prevent pregnancy. The Mirena brand of IUCD is often used to reduce heavy bleeding during periods. Please see your doctor to discuss and plan this procedure.

Flu Vaccinations

Book your flu vaccination through the patient portal, using the online form to request an appointment or phoning us on 09 575 7045

Flu Vaccine - Patient Portal

Request Flu Vaccine Booking

Immunisations

Our doctors and nurses are here discuss and help provide immunisations. We fully support immunisations to prevent illness. Immunisation has led to the decline of many lethal diseases including, most recently, meningococcal B meningitis. You can consider a number of other vaccinations such as Pneumococcal vaccination or Shingles vaccination. Risks associated with immunisation are very rare. You may view immunisation schedules here.

ECG

An ECG is a recording of your heart’s electrical activity. Electrode patches are attached to your skin to measure the electrical impulses given off by your heart. The result is a trace that can be read by a doctor. It can give information of previous heart attacks or problems with the heart rhythm. Your doctor will interpret your ECG and advise whether more tests are needed for your heart.

Spirometry

Spirometry is a tool that measures how effectively your lungs are working. We can use this to assess lung conditions such as asthma, COPD (chronic bronchitis) and smoking damage.

Travel Health Services and Immunisations

Before travelling, you need to think about your medical needs and consider vaccinations to prevent illness. For all but the simplest of travel plans, we advise seeing the nurse for advice.  Please phone reception to book your travel consult with the nurse. Download our Travel Health Questionnaire here.

Palliative Care

Palliative Care is the care provided to improve the quality of life near the end of life for conditions like cancer. We are here to assist with providing emotional and social support and relieve suffering during this stage in life’s journey. Often this is a team effort with your GP coordinating a number of different services and caregivers.

Youth Health

Your GP is aware of the needs of young people and will be available to assist as they face issues common to all young people such as contraception, alcohol, drugs, and smoking.

Mental Health

Often the GP is called to support and treat people with mental illness such as depression, schizophrenia and bipolar disorder. We are available at times of crisis and can call on specialist assistance should this be needed.

Antenatal (Maternity) Care

We are able to give advice before pregnancy, assess fertility and refer if assistance is necessary. We can diagnose pregnancy and advise you on your pregnancy care before referring you to a lead maternity carer (LMC) who delivers your baby. Of course, we are there to support you and eventually to care for you and your new baby.

Standard Hours

8am - 5:30pm Monday - Friday
Closed weekends and public holidays

After Hours

For other care phone 09 575 7045 after hours. You will be able to talk with our on-call nursing service who will be able to answer your questions and give expert advice.

Auckland Hospital and Starship Children's Hospital Emergency Dept are located at 2 Park Road, Grafton, Auckland 1023. They are open 24/7 for emergency health care.

If you have a medical emergency, call 111 

Patient Fees

Enrolled Patient Fees

Age  Doctor Fee                 CSC  Fee                                                    
0 -13 years  FREE                 FREE 
14 – 17 years  $45.00                 $13.00
18 - 24 years  $50.00                 $19.50
25 - 44 years   $60.00                 $19.50
45 - 64 years  $64.00                 $19.50
65 +  $64.00                 $19.50

 

 
CSC - Community Services Card
Nurse consultations for enrolled patient 0-13 FREE, 14-17 $26.00 ($10.00 with CSC) and 18+ years $26.00 ($10.00 with CSC)

Effective 26 August 2020

We request that you pay your fees at the time of the consultation. EFTPOS and credit card facilities are available.

Enrolling at The Doctors St Heliers reduces your fees because Auckland DHB (or government) funding is paid to us via ProCare, our PHO or Primary Health Organisation. Enrollment is available to all New Zealand residents on signing a formal enrolment form.

The standard fees for a 15-minute consultation are shown below and may vary according to the service provided. Procedures, ECGs, longer consultations and referrals are examples of services that may cost more.

All prices are effective from 26 August 2020

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

Mandeeps Manage  
  • Dr Dalice Keogh

    Dr Dalice Keogh

    MB ChB MRNZCGP

    Dalice grew up in Dunedin and studied Medicine at The University of Otago.  She graduated in 2016 and worked in Dunedin Hospital for three years. Dalice has spent the last year working in General Practice in Central Otago and is working to a Fellowship with RNZCGP.

    When she is not at work, Dalice enjoys spending time with friends and family, skiing and the outdoors.

  • Dr Jacob Rollo

    Dr Jacob Rollo

    MB BS MRNZCGP

    Jacob was born and raised in Dunedin.  After leaving high school, he initially completed a science degree at Otago University prior to working for several years as a teaching fellow in the Otago University physiology department.  He subsequently moved to Melbourne, Australia to undertake his medical school training, during which time he met his wife Kim.  They returned and settled in Auckland around the Eastern Bays area in 2013 and now have a 3 year old daughter.  In his spare time, Jacob enjoys the outdoors, running, swimming, cycling, playing guitar, reading, and listening to music.

  • Dr Coran Turner

    Dr Coran Turner

    MBChB, BPharm, MRNZCGP

    Coran grew up in Whangarei and has degrees in both Medicine and Pharmacy from Otago University. He worked as a registered Pharmacist in Queenstown before continuing his studies and practising Medicine.

    Coran has done further training in Skin Cancer Medicine and has a strong special interest in this area.  He offers specialised full body Skin Cancer Check appointments.  He enjoys minor surgical procedures and can confidently remove most skin cancers at The Doctors Saint Heliers practice.

    Coran enjoys many sports, particularly golf and snowboarding.  He lives with his wife Amy and their cat Pickles.  Amy is from Texas, so they travel there when possible to see family and eat too much.

  • Dr Peter Clemo

    Dr Peter Clemo

    Vocationally Registered, BCom, BHB, MBChB, DipObst, FRNZCGP

    Peter grew up in Auckland and trained at the Auckland University School of Medicine, qualifying in 1981. He worked in the hospitals in Auckland before moving to general practice and finishing his postgraduate training to obtain his Fellowship of the Royal NZ College of General Practitioners (FRNZCGP) in 1999. During his training years, Peter always intended to become a GP and he is pleased to say that he immensely enjoys his work as a GP since starting in Mission Bay in 1984.

    Peter is interested in all aspects of general practice and enjoys seeing people young and old. His special interests include men’s health, preventing cardiovascular disease, older people’s health  and using computers to improve medical care.

    When Peter isn’t working, surfing, snowboarding, cycling, playing soccer, gardening and music (especially live gigs!). He escapes regularly to his holiday bach on Great Barrier Island. He has 2 grown up sons, a long-time partner Suzie, and 2 beautiful granddaughters, Georgia and Hazel.

Latest News


Open for all your health needs, caring for you and your family.

Kia ora 
Christmas is almost here and we wanted to say thank you to all our valued patients. Your continued support this year has been greatly appreciated by all of us at The Doctors St Heliers.  

We are conscious that things have been a little frustrating at times, as we have had to stream patients, ask questions and generally do things differently – so thank you for your patience.

Please read on for more about:

Celebrations may be a little different this Christmas, and we hope you enjoy a much-needed and relaxed summer break.

Wishing you a safe and peaceful Christmas, and best of health for the New Year,

Inger Kronqvist
Medical Centre Manager - The Doctors St Heliers

During the Christmas and New Year holiday period The Doctors St Heliers will be closed for a much-needed break.

  • Close at 2pm Friday 24 December
  • Reopen at 8.30am Wednesday 5 January

At other times our GP clinic will be open Monday to Friday, however we will have less GPs and nurses available during this time. Please make sure you book any routine appointments beforehand, and in plenty of time.
 
To keep everyone safe, and healthy during the festive season, our team will ask you if you have any cough, cold or flu-like symptoms when you visit the clinic. Please be honest so we can manage your symptoms appropriately. 
 
For more information, or to make an appointment, contact the reception team.
The Doctors St Heliers: phone 
09 575 7045 or email info@sh.thedoctors.co.nz.

Welcome Dr Tracey Opperman

MB ChB(Auckland), FRNZCGP Family Medicine
We are pleased to welcome Dr Tracey Opperman to The Doctors St Heliers. Tracey starts with us at the beginning of February and will care for Dr Geraldine Poynter's patients.
Her special interests include family health, children's and women's health, and care of older people. Tracey has been in general practice for more than 20 years and is a fellow of the Royal NZ College of GPs. She has two teenagers and enjoys gardening in her spare time.

Register with ConnectMed

How about registering with ConnectMed, our online patient portal, where you can:

  • Book an appointment: video, or telephone
  • Order a repeat prescription
  • View your latest lab results 

To register for ConnectMed, please phone reception 09 575 7045 or email us: info@sh.thedoctors.co.nz.

Be prepared for Christmas order your prescriptions early


To ensure you have sufficient medications during the holidays, please arrange your prescription request and/or doctor review appointment in plenty of time.

 

During the holiday season you may not be able to see your regular GP - kids on school holidays and it’s too hard, or maybe you’re away from the area. HouseCall brings you the convenience of online healthcare, wherever you are, to suit you.
 
Booking is easy, with just a few steps, and only takes a couple of minutes.
 
See a doctor, wherever you are, for $69.
 
Visit HouseCall
for more information.

Reliable Covid updates

To stay up-to-date with official Covid information during the holiday period visit:
Unite against Covid
 
Ministry of Health
Auckland District Health Board

Is the Christmas budget tight?

We understand that times are hard and we’re here to help. Don’t let money be a barrier to you getting medical treatment. Your health is important to us. Please come and ask to speak with one of our team in private.

Look after yourselves and one another this Christmas

National helplines

Need to talk? Free call or text 1737 any time for support from a trained counsellor 
Lifeline
 – 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)
Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)
Healthline – 0800 611 116
Samaritans – 0800 726 666 

After hours medical care

If you need urgent walk-in care on Sundays, or when The Doctors Heliers are closed, please go to:

White Cross
110 Lunn Avenue, Remuera
PH 09 570 8899
OPEN 7 days, 9am-5pm
   

The Doctors St Heliers

Wishing you all Meri Kirihimete, and safe and happy holidays.

 

9B Polygon Road, St Heliers, Auckland 1071 PH: 09 575 7045 EM: info@sh.thedoctors.co.nz.

 

 

 

Farewell from Dr Geraldine Poynter

Kia ora koutou,

After very careful deliberation, following 13 years caring for patients at The Doctors St Heliers (previously Saint Heliers Health Centre), I have made the difficult decision to resign from my role.

This decision was not made lightly. Covid has changed the lives of all of us and that includes myself and the needs of my family.

I have been torn between my loyalty to the wonderful team and patients at the practice and the wellbeing of my young family. And as many have said to me, family comes first. 

I leave safe in the knowledge that locum, Dr Kerryn van Rij will look after my patients until Christmas. Also, The Doctors St Heliers is in the final stages of signing a new female GP for my role to start in the New Year. I can fully recommend her as a committed and experienced general practitioner with a value set that makes her a brilliant addition to the incredible team. 


Thank you to all my patients. You entrusted me with your care and it has been my privilege to be your GP.  We have walked many journeys together and I have learned so much from you as I hope you too have gained from my care. 

I finish at the end of this month and no doubt will be continuing to upgrade my skills as a home school teacher for the near future. 

I wish you all the very best. 

Nga mihi nui, 
Gerry

 

COVID-19 vaccination update
https://covid19.govt.nz/health-and-wellbeing/covid-19-vaccines/how-to-get-a-covid-19-vaccination/booking-your-vaccination-appointments/

 

Welcome Dr Dalice Keogh!
Dalice is joining our team on Monday 25 January and will be working all days but Fridays.
Dalice grew up in Dunedin and studied medicine at the University of Otago. She graduated in 2016 and worked in Dunedin Hospital for three years. She has spent the last year working in General Practice in Central Otago and is working towards fellowship with RNZCGP.  
When she’s not at work, Dalice enjoys spending time with friends and family, skiing and the outdoors.

December 2020 Newsletter

Click here for our latest newsletter and what is going on in our practice for you and your family.

Labtests

No need to pick up your Labtest form from us. We will securely send it straight to Labtest

  • The Labtest form is sent to all Labtests so you can choose where to go.

  • We can provide you with a printed form if you prefer but this is not needed.

 

 

Your Feedback

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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online Form Direct to Your Medical Centre

    2.  Or Email Our Clinical Advisory Team

    • If you don’t feel comfortable talking with anyone in your medical centre directly, you can complete the feedback form below and one of our National Clinical Advisory Team will follow up with you.
  • 3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry

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