The Doctors Whakatipu - Frankton

Whakatipu Medical Centre

Welcome to our Frankton practice

Here at Wakatipu Medical Centre we recently changed our name to The Doctors Whakatipu. We have two clinics in the Queenstown area: one here at Frankton and another in Shotover. You can go to The Doctors Whakatipu - Shotover webpage for their contact details.

Next time you visit you’ll notice there are some new signs and branding, but everything else is still the same - we have the same medical team here to continue helping you as they always have done.

We provide high quality, general practice medical care, supporting local families from the wider Whakatipu Basin, stretching Glenorchy to Gibbston Valley and as far south as Athol. We offer a range of medical services including immigration medicals, mole removals and travel vaccinations. When you enrol with us you are welcome to book at either clinic, whichever is most convenient.

Get your flu vaccine with us - if you're enrolled with us you can request an appointment using our online form:

Request flu vaccine here

For more info read more here

Click here for more info on:

Covid-19 Tests & Results, Managing a Positive Result, Covid-19 Vaccinations and Consults

Covid-19 Tests & Results
If you have Covid-19 symptoms or are a household contact of a positive case please phone us to arrange your test. Most testing is now done via Rapid Antigen Testing (RATs) with results available within 30mins. You will need to self-report your result via My COVID Record or by calling 0800 222 478 and pressing option 3. The majority of positive cases will be able to self-manage and required to follow current isolation rules. If you have concerns or if your symptoms are worsening, call us on 03 442 2288 or 111 in an emergency.

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Please call us on 03 442 2288 for 5-11 year olds, standard vaccines and boosters.

Many consults are virtual (phone or video), with some in person. Phone our practice on 03 442 2288 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times.

Choice of appointments and how to book them

In Person

Enrol With Us

We warmly welcome new patients

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrol Online

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. By completing the online form it is understood that you agree with the Health Information and Privacy Statement and our Terms of Trade. The online form will guide you and you will need to upload suitable identification:  

Enrol Here Online

After the enrolment form please complete an online medical questionnaire before your first visit:

Adult Medical Form   Child (>16) Medical Form

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online form. For each person enrolling, simply print and complete:  the Enrolment Form, an Adult or Child Medical Questionnaire and email all files to [email protected] including a copy of your suitable identification

Not enrolled but need an appointment? 

You can still get an appointment even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment.  Extra charges apply for casual appointments when you are not enrolled.

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception to start your registration: 03 442 2288 

Here’s How to Complete Your Registration  and How to Use The Portal

Our Services

Immigration Medicals

We provide immigration medicals for all visa applications in New Zealand. These comprehensive medical exams take about 60mins in clinic with a nurse and Doctor. Blood tests and x-rays are included but do require extra charges. We can offer translation services for Spanish and Portuguese individuals. Please email the clinic [email protected] with a copy of your visa and passport to start the process.

Skin Moles and Lesions

Surgical excision and liquid nitrogen treatment are available at our clinic. Surgical excision requires an initial Dr consult before a longer appointment is booked for lesion removal. This service is charged separately. We also have a contract to provide minor surgery on behalf of the Southern District Health Board.

Travel Vaccinations

Wherever you wish to travel in the world we have the latest up to date advice and guidelines available. Yellow Fever, Hepatitis (A & B), Typhoid, Cholera, Malaria and Influenza protection are all easily available at The Doctors Whakatipu.

Women's Health Services

A specialist area for many of our GPs and nurses who have undertaken further post graduate training in cervical smears, obstetrics and gynecology.

Contraception and Sexual Health Advice

We have qualified and experienced nurses available to give advice on all areas of sexual health and contraception. We are also able to offer procedures such as IUD and Jadelle insertion/removal. 

Smoking Cessation

Working towards a smoke Free NZ 2025 we have qualified smoking cessation advisors available.

Sports Medicine

All of our medical staff are active "recreational athletes" and have an interest in sports medicine. They liaise closely with local physiotherapists, chiropractors, osteopaths and podiatrists - as well as specialist colleagues - to provide effective treatment of any sports injury.

Regular Health Screening

Cervical smears, immunisations, cardiovascular risk assessment, diabetes and men’s health are all part of the screening service we provide. Many health conditions are manageable if detected early. Book in to see one of our doctors for a full health screen. Cervical smears, immunisations, cardiovascular risk assessment, diabetes and men’s health are all part of the screening service we provide. Many health conditions are manageable if detected early. Book in to see one of our doctors for a full health screen.

Employment Medicals and Drug Testing

We provide a wide range of services to complete comprehensive pre-employment or regular work-fit medicals including audiometry, spirometry and drug testing. We can perform AS/NZS4308 compliant drug screening in confidence.


Our nurses are comprehensively trained to discuss and deliver all vaccinations in accordance with New Zealand immunisation schedule.


Aclasta (osteoporosis treatment) and iron infusions are available at our clinic. These need to be prescribed by a doctor and in some cases are funded if certain criteria are met.

Standard Hours

Monday - Friday 8:30am - 5pm 
Saturday clinic 9am - 1pm
Closed Sunday

After Hours

Please phone 03 442 2288 to be directed to our local after hours service.

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees

Age Fee
0  - 13 years FREE
14 - 17 years $30.00
18+ years $60.00

Additional charges apply for procedures, materials and nurse consults

Repeat prescriptions $20
Urgent same day repeat prescription requests $30

Weekend surcharge $10

Prices effective 19 April 2022

Enrolled CSC Patient Fees

Age Fee
0  - 13 years FREE
14 - 17 years FREE
18+ years $19.00

Additional charges apply for procedures, materials and nurse consults

Weekend surcharge $10

Prices effective 19 April 2022

Casual Patient Fees

Age Fee
0  - 13 years $25.00
14 - 17 years $60.00
18+ years $95.00

Additional charges apply for procedures, materials and nurse consults

Weekend surcharge $10

Prices effective 19 April 2022

ACC Consults

Age Enrolled Casual Overseas
ACC for 0 -13 yrs FREE FREE FREE
ACC for 14 - 17 yrs $45 $55 $80
ACC for 18+ yrs $45 $55 $90

Additional charges apply for procedures, materials and nurse consults

Weekend surcharge $10

Prices effective 26 May 2022



Other charges

  • Overseas visitors all ages: $140
  • Immigration medicals: $235
  • Travel vaccine consult: $80
  • Travel vaccines: Varies
  • Urine drug screen test: $75
  • Driver's Licence medicals: $75
  • Sexual health consult (Nurse) $60
  • Infusions (registered patients only) $120

Note: Casual and overseas prices will vary, please ask for details

Our Team

Mandeeps Manage  
  • Receptionist Fabiola (Fabi)

    Receptionist Fabiola (Fabi)

    The friendly face on reception as administrator for over 7 years, arrived in Queenstown in 2009 in her early 20s. 

    She has used every opportunity to educate herself, studying finance and business, earning herself a Diploma in Money Management, Hotel Management and Mental Health, and a diploma in interpretation to Portuguese, specialising in health care, ethical challenges, mental health during covid, migration matters and working with police. Fabi is currently studying health science and loves getting out in the outdoors. She won two categories in the Spirit of Wakatipu Awards 2019 – Health and Wellbeing and the People’s Choice Award and is an active member of the church who loves helping our community. 

  • Receptionist Marcia

    Receptionist Marcia

    Marcia has been based in the area for almost 2 decades and at least 10 of those in clinical administration. She has a varied background including having an online retail business for 7 years and commercial underwriting overseas. She enjoys spending time with family & friends and all the great things the beautiful area has to offer, and of course working with the great team here.

  • Nurse Anne

    Nurse Anne

    Anne is another of our nurses originally from the area. She has post grad qualifications in Cardiology/Cardiothoracic Nursing and Health Management. After 18 years living and travelling overseas as expatriates and family grown up, she returned to settle back in Queenstown. Anne has expertise in travel medicine, women’s health, child and family health and cardiology. When she is not working her interests lie in outdoor activities, skiing, mountain biking, hiking and more recently golf.

  • Dr Rachel Robertson

    Dr Rachel Robertson


  • Dr Viv Tate

    Dr Viv Tate


  • Nurse Olivia

    Nurse Olivia


  • Receptionist Hannah

    Receptionist Hannah

    Hannah is originally from Durham in the UK where she studied English literature, business, psychology and science before moving to New Zealand to live in the mountains at the beginning of 2020. She loves the wide variety the general practice brings, working in a small and fantastic team! In her spare time you will find her skiing, tramping or road tripping to explore new places.

  • Nurse Alex

    Nurse Alex

    Starting on the general ward at Bay of Islands Hospital, Alex then worked as a district nurse prior to moving south to Queenstown. She enjoys the variety that practice nursing offers and has a keen interest in wounds and working with the elderly. Being new to Queenstown Alex and her husband are enjoying the many walks and stunning scenery that makes this region so amazing. They have two adult sons and a menagerie of animals that bring them great joy!

  • Nurse Hannah

    Nurse Hannah


  • Dr Val Miller

    Dr Val Miller

    Val grew up in Auckland and trained at Auckland Medical School then came to Queenstown as a locum 40 years ago and never left. She thoroughly enjoys general practice however her particular specialty areas are: women’s health (including gynaecology and menopause); sports medicine; dermatology-skin lesion diagnoses and removals and any minor surgery.

    She has 2 adult children who grew up in Queenstown and now live elsewhere. She is a keen skier and loves the region. Val has recently done 2 terms on the QLDC as elected representative, “my community service” and has learnt a lot about local government.

  • Nurse Lily

    Nurse Lily

    Lily completed her nursing training in the UK where she worked for the NHS on a busy Surgical Assessment Unit in Bristol. Her love of travel brought her to New Zealand in 2020 and she has since settled here in Queenstown. Lily loves the rewarding nature of the job and cares for every patient with a friendly smile and sense of humour. Lily loves chatting to and getting to know her patients and their families. You’ll find Lily mostly working in our Frankton practice on Tuesdays and Fridays. She also works at the new Southern Cross Central Lakes Hospital so you may see her there too! Outside of work you’ll find Lily hiking or travelling the South Island in her campervan with her Fiancé Liam!

  • Nurse Anna

    Nurse Anna

    Anna, originally from Brisbane, has lived in Queenstown for over 10 years, now with her young family. She has a background in general medical and emergency nursing, Anna has an interest in women and children’s health as well as wound care. In her spare time, Anna enjoys the outdoors, going for walks, bike rides, standup paddle boarding and winter sports.

  • Nurse Lead Andie

    Nurse Lead Andie

    Andie is a very keen sportswoman and has competed in multiple Ironman triathlons, adventure racing and ultra endurance bikepacking, having left us one winter to race the length of the Rockies from Canada to the Mexican border. She now attempts to fit these feats around her young family. She has a post graduate qualification in travel medicine and a strong interest in womens sports health, but ultimately likes to be an all-rounder in her Nursing practice. 

  • Medical Centre Manager Mairi

    Medical Centre Manager Mairi

    Mairi joined the practice early 2022 after working in various senior management business roles during her career. Mairi’s focus is to ensure the smooth operations and strategic direction of the practice.  She is passionate about ensuring The Doctors Whakatipu is a place where staff are proud to work and patients have the best experience and service.

    Originally from Scotland, Mairi loves the outdoor lifestyle of NZ and has been in Queenstown for 12 years loving the biking, hiking, skiing and amazing facilities on our doorstep.

  • Dr Jo Lett

    Dr Jo Lett


    Jo is originally from Glasgow, where she went to Medical School before venturing overseas. She spent time in NZ in the early 2000s, which led to her permanent move here in 2006. After living in Invercargill for ten years, like a lot of Southlanders she migrated north to the snowy peaks of Queenstown where she worked at Lakes District Hospital for three years before moving to primary care. Jo has a particular interests in all areas of adult general medicine.

    Outside of work Jo enjoys walking on the awesome tracks around Queenstown and Arrowtown, skis (badly) and despite her husband's best efforts strongly dislikes all forms of cycling.

  • Dr Duncan MacDonald

    Dr Duncan MacDonald

    MBChB, BHB, Auckland; Dip. Obs.& Gyn.; FRNZCGP; MRCGP

    Duncan was a partner in a semi-rural practice in Helensville for 13 years before working as a GP and partner in the NHS in Scotland for nearly 18 years. He has a plausible claim to be a local as his father was from Otago although he grew up in Wellington and Nelson before attending medical school in Auckland. He enjoys minor surgery and supervising medical students, he has further training in dermatology, and has a longstanding interest in diabetes.

  • Nurse Prescriber Olivia

    Nurse Prescriber Olivia

    Olivia has a wealth of knowledge as is a friendly face around our practice. She has recently completed her post graduate nurse prescribing diploma and played a big part in the covid vaccination rollout. Her favourite aspect of nursing is empowering people to take control of their health with education and working with amazing people. She feels incredibly lucky to work in an area where she is inspired by the patients and the families she works with. Originally from the Waikato, Olivia is enjoying all Queenstown has to offer including mountain biking and camping.

  • Dr Kim Hurst

    Dr Kim Hurst

    Dr Kim graduated from Birmingham Medical School in 2002 with a Royal Air Force scholarship. She served with the British Military as a Medical Officer and completed her GP training in Scotland. She moved to New Zealand in 2009 and spent 12 years living and practising in the Hutt Valley. She loves cycling and is a former New Zealand representative cyclist and was the World 24 Hour MTB Champion in 2014. She is married with two boys aged 4 and 2.

Latest News

Practice Newsletters

When we have our latest patient newsletters or updates, we will share them here for you.

Your Feedback

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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online form direct to your medical centre

    2.  Or email our Clinical Advisory Team

    • If your feedback is of a sensitive nature or involves medical centre management*, please contact Green Cross Health directly by emailing [email protected] directly. You will receive an acknowledgement within 5 working days. 
    • *Please note, once we have contacted you, we will ask for your permission to share information with centre management to resolve your complaint and improve our services.

    3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry

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