The Doctors Papamoa

The Doctors Papamoa Medical Centre

Welcome To Our Practice 

Our comprehensive general practice medical services are designed for the whole family. Our GPs are available by appointment, Mon - Fri 8am - 5pm **We have appointments available outside normal business hours on request**. Enrolled patients can access our services at either The Doctors Bayfair or here at The Doctors Papamoa as our computers and files are linked. 

Enrolling with us means you can visit either practice and access services 5 days a week avoiding high casual rates for weekend and after-hour consults. Our patients receive heathcare at a professional standard of care from our experienced team of general practitioners, nurses, and reception team. Each of our GPs bring a commitment to quality family health care with specialist interests ranging from child, womens and mens health, sports medicine, minor surgery, specialist ACC work and occupational health. We run an array of nurses clinics including; diabetes, immunisation, wound clinic, ear suctioning, biopsies, healthy lifestyle, care plus, asthma, flu and a fracture clinic.

PLEASE NOTE Covid related appointments may incur a charge 

Managing a Positive Result
Click here for managing a positive result and your symptoms at home.

Covid-19 Vaccinations
Please visit https://bookmyvaccine.covid19.health.nz/ to book your Covid-19 vaccine

Consults

Many consults are virtual (phone or video), with some in person. Phone 07 572 6002 to book and tell us if you have any Covid-19 symptoms. We will explain what to do when coming into the practice. Please wear a mask at all times. PLEASE NOTE Covid related appointments may now incur a charge  

How To Book An Appointment

For enrolled patients

Log in to your patient portal via The Doctors App on your phone or the desktop version. Once logged in, you can view available practitioners and appointments.

Please note: Booking through the app is available for enrolled patients only. If you don’t have a login, please create an account here. If you have just enrolled, please note that you won’t have access to The Doctors App until we have confirmed your enrolment via email. If you are unsure, please call us.

To Download ‘The Doctors App’ on your mobile:

1.    Scan the QR Code Below

       Qr code

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2.    Select ‘Create Account’ and enter the unique practice invite code: BAPA

3.    Enter your details. Please make sure your name, date of birth, and mobile number match the details you gave us when you enrolled with us. 
 

For casual patients

Please call us on 07 572 6002 to book an appointment.

Enrol With Us

We warmly welcome new patients

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrol Online

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification:

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online form. For each person enrolling, simply print and complete:  the Enrolment Form, an Adult or Child Medical Questionnaire and email all files to the practice you wish to enroll with. reception.bayfair@baymed.co.nz or reception.papamoa@baymed.co.nz including a copy of your suitable identification

Not enrolled but need an appointment? 

Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled at our practice.

We have our walk in clinic Monday-Friday 8:00am-5:30pm at The Doctors bayfair *please note extra charges will apply 

Online Patient Portal - The Doctors App

The Doctors App is now live - download today!

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • A summary of your health information
  • Great way to connect with us, your general practice team
  • Passcode, touch/facial recognition – no more forgetting your username and password!

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code

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  1. Select ‘create account’ and enter our special invite code: BAPA
  2. Enter your details – these must match what your practice holds on file

While The Doctors is best experienced on the app, it can also be accessed online. You can use the above invite code to create an account online.

Our Services

Holiday Hours

Closed all statutory holidays 

Standard Hours

Monday - Friday 8am – 5pm for booked GP appointments

After Hours

If you require medical attention outside these standard hours please phone 07 572 6002 and follow the after hours instructions or go to The Doctors Bayfair, 42 Girven Rd, Mt Maunganui.  They are open 8am - 1.00pm Monday - Friday for walk-in care. Closed weekends and all observed Public Holidays. 

If you have a medical emergency, call 111

Patient Fees

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Our Team

  • Dr Firas Nasr

    Dr Firas Nasr

    MD (Damascus University); MSc Clinical Dermatology (King's College London); MRCGP (UK); FRNZCGP

    Dr Firas Nasr is a dedicated GP and has come to NZ from the UK with his family, which includes three young children. While Firas is interested in all aspects of General Practice, he does have a special interest in skin. He enjoys the outdoors, gardening and British humour! He looks forward to meeting you at our Papamoa Practice. 

  • Dr Ram Naidu

    Dr Ram Naidu

    FRNZCGP, MRCS (Edinburgh), MMed Orthopaedics (Singapore); Advanced Certificate Dermoscopy (Distinction), SCCA; Advanced Certificate Skin Cancer Medicine and Surgery, SCCA

    Ram was born and raised in Singapore. He completed his medical training from the National University of Singapore and migrated to New Zealand in 2009. Working in Waikato, Whangarei, Hutt and Wellington hospitals was enriching and a fabulous opportunity to make friends. He is an accredited doctor with the Skin Cancer College Australasia (SCCA) and has advanced plus accreditation for the skin cancer service with the Western Bay of Plenty PHO.

  • Nurse Practitioner Kirstie Cooke

    Nurse Practitioner Kirstie Cooke

    Nurse Practitioner Kirstie Cooke has worked with our team at Papamoa since September 2020. Kirstie is now enrolling and taking bookings to support with your medical needs specifically in long term conditions. 

  • Dr Janette Florendo

    Dr Janette Florendo

    Dr Janette Florendo

  • Dr Gwenda Naepi

    Dr Gwenda Naepi

    Dr Gwenda Naepi

Latest News

May Newsletter

Click here for our latest newsletter and how we are doing things a little different.

General Enquiries and Feedback

  • We welcome your feedback and always strive to provide the best care and advice. Please let us know by completing the patient feedback and General Enquiries form below. 

    (Please do not send clinical queries via this form. To book an appointment or request a prescription please log in to the online portal or phone reception)

  • Important to know

    • Green Cross Health and The Doctors medical centres follow this feedback management process in accordance with guidelines set by the Health and Disability Commissioner
    • If your feedback is sensitive or involves medical centre management, please contact Green Cross Health by emailing feedback.medical@greencrosshealth.co.nz
    • You can ask for help and advice from The NZ Advocacy service. The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers and agencies.
    • If you have concerns you are welcome to contact the Health and Disability Commission (HDC) about our service. Anyone can use this service, including the person who received the care, a family member or friend of the person who received the care, or a health or disability service provider or concerned person.
    • If you feel your privacy has been breached involving your own or other people's personal information, you can complain to the Privacy Commission