The Doctors Papamoa

Welcome to our practice - in Covid Level 2

We are open for normal consults in Level 2, it's mandatory to: wear a mask or face covering in the practice and please scan our QR code on your way in. See the notice below for more info.

We are doing COVID-19 vaccinations - request your vaccine booking here

Our comprehensive general practice medical services are designed for the whole family. Our GPs are available by appointment, Mon - Fri 8am - 5pm. Enrolled patients can access our services at either The Doctors Bayfair or here at The Doctors Papamoa as our computers and files are linked.  On weekends (excluding public holidays) from 8am - 12pm we invite patients to visit us at The Doctors Bayfair.

Enrolling with us means you can visit either practice and access services 7 days a week avoiding high casual rates for weekend and after-hour consults. Our patients receive a premium, professional standard of care from our experienced team of general practitioners, nurses, and reception team.  Each of our GPs bring a commitment to quality family health care with specialist interests ranging from child, womens and mens health, sports medicine, minor surgery, specialist ACC work and occupational health. We run an array of nurses clinics including; diabetes, immunisation, wound clinic, ear suctioning, biopsies, healthy lifestyle, care plus, asthma, flu and a fracture clinic.

We are a Registered Provider for Immigration New Zealand.

Our enrolment capacity is currently limited

Please phone or email reception to discuss availability. Thanks for your understanding.

In COVID-19 Level 2:  our consults are in person and through phone or video, phone 07 572 6002 to book appointments normal consults. If you have COVID-19 symptoms, please DON'T come into the clinic. Phone us to arrange to get tested, please follow the instructions on the door.

Read More

We are doing Covid Vaccinations:

Request Covid Vaccine

Complete this online form above to request a Covid Vaccination or phone us on 07 572 6002.

COVID-19 Testing At Our Clinic

We ask all patients if you have any COVID-19 symptoms such as cough, cold, sore throat, runny nose or flu-like symptoms or if you're concerned about Covid-19. If you need to get tested for Covid, phone us to arrange your test.

Safety is our priority. We do COVID-19 testing in your car where possible or in an isolation room if an assessment is required. We have strict infection prevention standards in place.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

Our enrolment capacity is currently limited, please phone or email reception to discuss availability

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Not enrolled but need an appointment? 

You can still get an appointment here even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment. Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 07-572 6002 to start your registration

Here’s How to Complete Your Registration  and How to Use The Portal

Our Services

Registered Provider for Immigration New Zealand

The Doctors Papamoa is approved by Immigration New Zealand to complete medicals for New Zealand visa applications. We are an eMedical enabled clinic. 

Please download the Immigration Email Pack below to make an appointment and for any information you require. 

Click here for Immigration Email Pack

IMPORTANT INFORMATION:   Immigration NZ require the removal of ALL clothing down to your underwear, please ensure you wear suitable under wear for the full body examination and advise staff if you would like a chaperone present during any stage of the medical process.

Healthy Heart Checks

Our nurses are trained in performing well person's heart checks. You will be asked to have a blood test before the check up to measure your sugar and cholesterol levels. Dietary and lifestyle advice is available.It is recommended that heart checks be completed for:

  • All men between 45 and 65 years of age
  • All women between 55 and 65 years of age

These age limits are reduced for men older than 35  and women older than 45 if you are:

  • Maori/Pacific/Indian, or
  • Have a family history of blood vessel disease (eg parents or siblings with diabetes, heart disease or stroke), or
  • Have personal risk factors eg hypertension, high cholesterol, current or recent smoker, history of diabetes in pregnancy
  • A person with polycystic ovary syndrome, impaired sugar blood tests, or overweight (BMI>=30)

Hearing Tests (audiometry)

When we test your hearing it is charted on what we call an audiogram. Your audiogram is a record of the softest sounds you heard during your hearing test, in each ear. It is common for employers to request hearing tests as part of pre-employment medicals for potential new employees.

Spirometry (lung function tests)

Spirometry testing also known as lung function screening is a test that can help diagnose various lung conditions, most commonly chronic obstructive pulmonary disease (COPD). Spirometry is also used to monitor the severity of some other lung conditions, and their response to treatment. Spirometry measures the amount (volume) and/or speed (flow) of air that can be inhaled and exhaled.

Spirometry is often requested by employers as part of pre-employment medicals, particularly if the employee will be working in a dusty environment. 

Our trained nurses are able to complete spirometer testing at our The Doctors Bayfair. Only available at The Doctors Bayfair.

Cervical Screening

Qualified nurse smear takers are able to offer cervical smears under the cervical screening programme guidelines. Nurse-led cervical smear clinics are available at either practice during the day, Monday to Friday. 

Regular cervical smear tests are recommended for women from the age of 20 years until they turn 70 years if they have ever been sexually active. Cervical cancer is one of the most preventable of all cancers. A women’s best protection against developing cervical cancer is having regular cervical smear tests.  For more information on Women's Health,

Electrocardiographs (ECG)

An ECG is a recording of your heart's electrical activity. Electrode patches are attached to your skin to measure the electrical impulses given off by your heart. The result is a trace that can be read by a doctor. It can give information of previous heart attacks or problems with the heart rhythm.

ECG’s are available at The Doctors Bayfair and The Doctors Papamoa at the request of your GP.

Diabetes Management Advice

Qualified specialist diabetes nurses are available to provide advice and assistance to our diabetes patients.
If you have been diagnosed with diabetes you will receive advice, monitoring and education. Early treatment is available to help prevent worsening of the disease or associated complications.

Our doctors and diabetes nurse encourage all diabetes patients to complete an annual diabetes check up with the diabetes nurse. This check-up involves assessment of diabetes control and ensures regular retinal screening and diabetic foot screening. Some diabetes patients are eligible for our diabetes case management programme. Please ask your doctor or diabetes nurse if this is available to you.

The Doctors Bayfair supports and refers diabetes patients to the local Wellness diabetes self-management programme. For further information on diabetes.

Skin Checks and Surgery

Skinspots will be based at The Doctors Papamoa one day a week. Skinspots staff provide highly trained and experience clinicians to do skin cancer checks using clinic three different proven methods.

  • A clinical skin check using a dermatoscope, Dermoscopy in experienced hands ensures earlier diagnosis, fewer unnecessary excisions and better cure rates
  • Digital mole mapping A whole-body skin check takes an average of 45-60 minutes while a single lesion assessment would require 10 to 15 minutes (equivalent of previous skin checks)
  • Full body photography. This is the best way to find new lesions, this is critical as 70% of the numbers appear as new lesions.

Specialty Nurse Led Clinics

The nurses working in our nurse-led clinics provide expert nursing care to people experiencing a range of health issues, working collaboratively with your doctor and other health team members where indicated. There is increasing evidence demonstrating improved health outcomes, cost effectiveness, and quality of life for people attending nurse-led clinics. Some of our nurses have gained specialty knowledge and qualifications and extended their role to enable caring for people with long-term health conditions.

Workplace Flu Vaccination

Business is more effective when all staff members are healthy, and there's less absenteeism. Our doctors and nurses encourage all workers to protect themselves from influenza with vaccination. Our certified nurse vaccinators can provide immunisation for your employees. Contact us for more information.

Hours

Standard Hours

Monday - Friday 8am – 5pm for booked GP appointments
We warmly welcome new patients to enrol with us

After Hours

If you require medical attention outside these standard hours please phone 07 572 6002 and follow the after hours instructions or go to The Doctors Bayfair, 42 Girven Rd, Mt Maunganui.  They are open 8am - 5.30pm Monday - Friday and 8am - 12pm on weekends for walk-in care. We are now closed Public Holidays. 

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient Fees - Doctor

Age Standard CSC
0-13 years FREE FREE
14-17 years $35.00 $13.00
18-24 years $48.00 $19.50
25-64 years $49.50 $19.50
65+ years $45.00 $19.50
New patients $75.00 $40.00

$10 surcharge on weekends

Prescription request $26 (standard patients) or $16.50 (CSC).
Same day prescription request $35 (standard patients) or $16.50 (CSC).


Please note that materials and additional procedures will incur extra charges

Prices effective 15 July 2021

Casual Fees - Doctor

Age Standard  CSC
0-13 years $10.00 $10.00
14-17 years $47.00 $45.00
18+ years $90.00 $65.00
Non NZ residents $125.00 $125.00

$10 surcharge on weekends

Please advise reception if you are a work visa holder whose visa or visas allow you to stay in New Zealand for at least two consecutive years as you may be eligible for a full range of publicly funded health and disability services.

Acute / walk ins additional charges Mon-Fri $5 and Sat-Sun $10

Prescription request $26 (standard patients) or $16.50 (CSC).
Same day prescription request $35 (standard patients) or $16.50 (CSC).


Please note that materials and additional procedures will incur extra charges

Prices effective 15 July 2021

Casual Fees - Nurse

Age Standard  CSC
0-13 years $10.00 $10.00
14-17 years $25.00 $20.00
18+ years $25.00 $20.00
Non NZ residents $125.00 $125.00

$10 surcharge on weekends

Please advise reception if you are a work visa holder whose visa or visas allow you to stay in New Zealand for at least two consecutive years as you may be eligible for a full range of publicly funded health and disability services.

Acute / walk ins additional charges Mon-Fri $5 and Sat-Sun $10

Prescription request $26 (standard patients) or $16.50 (CSC).
Same day prescription request $35 (standard patients) or $16.50 (CSC).


Please note that materials and additional procedures will incur extra charges

Prices effective 15 July 2021

ACC Fees - Doctor

Enrolled

Age Standard CSC
0-13 years FREE FREE
14-17 years $30.00 $13.00
18-24 years $40.00 $19.50
25-64 years $40.00 $19.50
65+ years $40.00 $19.50

Casual

Age Standard CSC
0-13 years FREE FREE
14-17 years $30.00 $30.00
18-24 years $40.00 $40.00
25-64 years $40.00 $40.00
65+ years $40.00 $40.00

ACC Fees - Nurse

Enrolled

Age Standard CSC
0-13 years FREE FREE
14-17 years $25.00 $13.00
18-24 years $25.00 $19.50
25-64 years $25.00 $19.50
65+ years $25.00 $19.50

Casual

Age Standard CSC
0-13 years FREE FREE
14-17 years $25.00 $25.00
18-24 years $25.00 $25.00
25-64 years $25.00 $25.00
65+ years $25.00 $25.00

Additional Charges

All patients seen in Acute clinic incur an additional $5 charge (Mon-Fri) and $10 (Sat-Sun) excluding enrolled children under 13 years.

​Nurse Consultations and Services will incur a time based consultation charge

All materials used will be charged in addition to the consultation fee.

Fees are GST inclusive, and may be subject to change.

CASUAL PATIENTS ARE REQUIRED TO PAY PRIOR TO RECEIVING TREATMENT. ALL ACCOUNTS INCUR AN ADDITIONAL $10 NON-PAYMENT FEE.

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

Mandeeps Manage  

  • Nurse Practitioner Kirstie Cooke

    Nurse Practitioner Kirstie Cooke

    Nurse Practitioner Kirstie Cooke has worked with our team at Papamoa since September 2020. Kirstie is now enrolling and taking bookings to support with your medical needs specifically in long term conditions. 

  • Dr Firas Nasr

    Dr Firas Nasr

    Dr Firas Nasr is a dedicated GP and has come to NZ with his family which includes three young children. While Firas is interested in all aspects of General Practice, he does have a special interest in skin and skin surgery. He looks forward to meeting you at our Papamoa practice.

  • Dr Michelle Rietbergen

    Dr Michelle Rietbergen

    Dr Michelle Rietbergen is a GP trained in the Netherlands. Michelle arrived in NZ with her husband and three young children. Michelle has been an ENT doctor in the past and is now focusing on a special interest in skin conditions and skin surgery. She looks forward to meeting you at our Papamoa Practice.

  • Dr Virginia McGowan

    Dr Virginia McGowan

    RNZCGP Fellowship, MBChB, Dip Child Health

    Dr Virginia (Ginny) McGowan studied medicine at Otago University, Dunedin, graduating in 2002. She worked at Tauranga Hospital before going into general practice. Ginny has a special interest in women's and children's health, contraception and family general practice

  • Dr Ram Naidu

    Dr Ram Naidu

    FRNZCGP, MRCS (Edinburgh), MMed Orthopaedics (Singapore); Advanced Certificate Dermoscopy (Distinction), SCCA; Advanced Certificate Skin Cancer Medicine and Surgery, SCCA

    Ram was born and raised in Singapore. He completed his medical training from the National University of Singapore and migrated to New Zealand in 2009. Working in Waikato, Whangarei, Hutt and Wellington hospitals was enriching and a fabulous opportunity to make friends. He is an accredited doctor with the Skin Cancer College Australasia (SCCA) and has advanced plus accreditation for the skin cancer service with the Western Bay of Plenty PHO.

  • Nurse Practitioner Lorraine Hogan

    Nurse Practitioner Lorraine Hogan

    Lorraine has completed her Clinical Masters in Nursing and registered as a Nurse Practitioner in 2015. Lorraine has spent time working in busy Emergency Departments, orthopaedics, general medicine, primary care clinics and child health. She has a special interest in acute care, paediatrics, women's health and general health and wellness. Outside of work, Lorraine enjoys spending time with her husband and two boys on the farm and other outdoor activities the Bay has to offer.

  • Dr Richard Roberts

    Dr Richard Roberts

    Dr Richard Roberts was born in South Africa and studied in Cape Town. He emigrated to NZ in 1990 and initially worked at Kaitaia Hospital as a Physician Anaesthetist for two years. Richard then moved to Hamilton in 1992 and worked as a GP in his own practice from 1992 to 2016, after which he moved to Mount Maunganui and has been living here since July 2016. Richard is married with 3 daughters, 6 grandchildren and 2 small dogs [Lowchens]. He loves to walk his dogs daily along the beach, weather permitting. In his spare time Richard can be found playing the Irish drum [Bodhran] and his wife plays the Irish whistle and flute. Other hobbies include attempting to paint a little and helping his wife with her Japanese poetry. [Which she is very good at, with many publications]. Other interests are travel and travel!!!

  • Dr Julie Edwards

    Dr Julie Edwards

    MBBS DRCOG MRCGP

    Julie Edwards grew up on the South East Coast of England and completed her medical training in London. She first discovered New Zealand during her travels after her medical elective in Bangladesh and knew she would return. She worked mainly in the specialties of obstetrics and gynaecology and emergency medicine both in the UK and New Zealand.

    She completed her General Practice training in Cardiff, Wales in 2008. Julie moved to Tauranga in June 2009 and loves the climate and the lifestyle the Bay offers. She also enjoys traveling, experiencing different cultures and cuisines, cooking, sport and the outdoors, especially tramping, tennis and windsurfing.

Latest News

May Newsletter

Click here for our latest newsletter and how we are doing things a little different.

Your Feedback

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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online Form Direct to Your Medical Centre

    2.  Or Email Our Clinical Advisory Team

    • If you don’t feel comfortable talking with anyone in your medical centre directly, you can complete the feedback form below and one of our National Clinical Advisory Team will follow up with you.

  • 3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry

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07 572 6002

26 Gravatt Road
Papamoa Beach
Papamoa 3118

baydoc@baymed.co.nz

Monday - Friday 8am - 5pm. 
For medical care outside these hours phone 07 572 6002 and follow the after hours instructions or go to The Doctors Bayfair, 42 Girven Rd, Mt Maunganui, Mon - Fri 8am - 5.30pm, Sat - Sun 8am - 12pm. Closed public holidays

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