Read our latest newsletter here
Phone Issues
We are currently experiencing issues with our phone system and have been advised there was an internet outage, and this has affected our phone system. Apologies for any inconvenience cause.
The Doctors App temporarily unavailable Tuesday 26th November
Due to a scheduled computer system update The Doctors App will be temporarily unavailable from 6pm Tuesday 26th November through to 9am Wednesday 27th November.
We apologise for any inconvenience caused.
Closing at 6.30pm Monday 18th November.
We are currently understaffed. This has resulted in the Centre needing to be closed at 6.30pm this evening. We apologise for the inconvenience caused and we understand this isn’t an ideal situation to be in. We are doing the best we can under these circumstances. We appreciate your understanding and patience.
We would like to remind patients that Practice Plus is available. Practice Plus is a separate option that may offer a solution, Monday – Friday 5pm-10pm, weekends and public holidays 8am – 8pm. If you are feeling unwell or need After Hours assistance, you can have a virtual video consultation. You can access this through our website or by clicking on this link - https://practiceplus.nz/
The Doctors Online is also available for online consultations please visit their website https://www.housecall.co.nz/ for more information.
Lower Hutt After Hours is also available for urgent matters 5.30pm-10pm, Phone (04) 567 5345.
If it is a medical emergency, please dial 111
Today is Gumboot Friday 2024!
Gumboot Friday is an initiative to help fundraise for the I Am Hope Foundation. This foundation provides free counselling services for young persons aged 25 and under struggling with mental health in New Zealand.
All proceedings from Gumboot Day go towards connecting young people in need with qualified licenced practitioners in the private sector.
For more information head to https://www.gumbootfriday.org.nz/2024
Staff at The Doctors Silverstream are wearing Gumboots to support the cause. We are also supporting a local CrossFit gym Unit54 tomorrow Saturday 2nd November who are completing the “The Great Gumboot Commute” They will collectively take on an epic journey, riding the length of the North Island, rowing across the Cook Strait, and cycling the length of the South Island — all on the gym's stationary bikes and rowers! All donations raised go towards Gumboot Friday.
They have a give a little page set up if you would like to donate:
https://givealittle.co.nz/fundraiser/unit-54-great-gumboot-commute
Public Holiday - Labour Day
Monday 28th October 2024 -CLOSED
If you need assistance on this day, please contact Lower Hutt after hours or Practice Plus.
In a Medical Emergency please dial 111
Important Update Regarding Consultations
Dear valued patients,
We would like to inform you that all consultations with our doctors are billed at the standard consultation rate, regardless of whether it is an initial visit or a follow-up. A follow up appointment still involves the same amount of time as the initial consult whether it be during that appointment, checking results, sending referrals and documenting. We understand that medical expenses can be a concern, and if thats an issue please let us know and we can work with you to come up with other solutions.
Our priority is to ensure that every consultation receives the same level of professional attention and expertise. Thank you for your understanding and continued trust in our practice.
Mental Health Awareness Week 23rd-29th September.
This years theme is: Community is... what we create together.
The Five Ways to Wellbeing are five simple yet proven actions you can use every day to help you find balance, build resilience and boost your wellbeing.
TAKE NOTICE / ME ARO TONU
Take notice of the things around you, remember the simple things that give you joy – me aro tonu ki ngā mea māmā noa i ngākau harikoa ai koe.
GIVE / TUKUA
Give your time, your words, your presence; tukua te wā ki a koe, ō kupu, ko koe tonu.
BE ACTIVE / ME KORI TONU
Be active, do what you can – whāia te mea ka taea e koe, enjoy what you do – kia pārekareka tāu i whai ai, move your mood – kia pai ake ō piropiro.
CONNECT / ME WHAKAWHANAUNGA
Connect, talk and listen – me kōrero, me whakarongo, be there – me whakawātea i a koe, feel connected – me rongo i te whanaungatanga.
KEEP LEARNING / ME AKO TONU
Keep learning and embrace new experiences, awhitia te wheako hou, see opportunities – kimihia ngā ara hou, surprise yourself – me ohorere koe i a koe anō.
For more information head to https://mentalhealth.org.nz/
Cervical Screening Clinic Hutt Hospital – 24 August
Bookings preferred but walk-in welcome for this free clinic running 8am – 1 pm at the Breast Centre on Pilmuir Street, Lower Hutt.
Call 0800 729 729 for bookings
The Centre is closing at 6pm tonight 12/08/2024
Fake app posing as The Doctors App
The security of your data is our highest priority.
Yesterday we were informed of a fake app posing as The Doctors App online. The good news is that we’ve caught this early and the IT team at Green Cross Health The Doctors Silverstream have already taken action. They have informed the National Cyber Security Centre NZ to have it blacklisted and it has been reported to Google to have it removed.
If you already have The Doctors App, your data is safe and secure, this was NOT a cyber-attack on our official app.
If you haven’t switched from ‘Manage My Health’ / ‘Health 365’ [delete as necessary & remove the highlighting] to The Doctors App, we recommend you download it directly from our webpage. This hyperlink takes you to The Doctors App page on our website. If you would prefer to navigate to it yourself, go to The Doctors website > Services > The Doctors App. Simply click on the Apple or Google Play buttons, which will take you directly to the app store to download it. If in doubt, check the app developer is ‘Green Cross Health Limited’ (Apple) or ‘Webtools’ (Google Play).
About The Doctors App
With The Doctors App, you can easily book appointments with your registered medical centre, ensuring you get the care you need, when you want it.
You asked – we listened. Ordering repeat prescriptions can now be done in the app, streamlining your medication management, and saving you valuable time.
The Doctors App offers a range of additional features designed to enhance your healthcare experience, from accessing your medical records to receiving timely health reminders.
We apologise for any inconvenience this has caused you. If you have any questions, please do not hesitate to reach out to us.
Kindly,
The Doctors Silverstream
The Doctors Silverstream is closed tomorrow for ANZAC Day
Practice Plus is available.
In a Medical Emergency call 111
We are currently understaffed due to sickness
Flu season 2024
Reminder the Centre is closed tomorrow for Waitangi Day. Practice Plus and Lower Hutt After Hours is available if you require medical assistance.
In a medical emergency call 111
Script line issue
The team would like to wish everyone a Happy New Year! May 2024 bring happiness and good health to all.
Happy Holidays, stay safe.
Merry Christmas!
Annual Christmas Food Bank Donation
Practice Plus Operating Hours over Christmas and New Years
Operating as usual from morning through to 10.00pm each weekday and from 8.00am to 8.00pm weekends and on public holidays
Gumboot Friday 3rd November 2023
Gumboot Friday is an initiative to help fundraise for the I Am Hope Foundation. This foundation provides free counselling services for young persons aged 25 and under struggling with mental health in New Zealand.
All proceedings from Gumboot Day go towards connecting young people in need with qualified licenced practitioners in the private sector.
The Doctors Silverstream will be wearing Gumboots to support the cause. We are also supporting a local CrossFit gym Unit54 who on Saturday 4th November are collectively box jumping the height of Mt Everest (17,421 box jumps) all in support of Gumboot Friday!
They have a give a little page set up if you would like to donate:
Due to staff sickness we are closing early tonight 25/10/2023 at 6pm.
Friday 20th October 2024
Our phones are currently down. The cause is being investigated. Apologies for any inconvenience caused.
Due to staff sickness we are closing early today 10/10/2023
Whakarongorau Aotearoa 24hr Strike 5pm Sunday 8th October
The Centre will be closing early Monday 2nd October 2023
Very High Demand for Appointments
We are closing early at 7pm tonight 19/09/2023
This week is Mental Health Awareness Week. Join us from September 18th to 24th in celebrating the theme "Five Ways, Five Days" that's all about boosting our mental health.
Due to staff sickness we are closing early tonight at 5pm 13/09/2023
Changes to Cervical Screening
We are closing early at 7pm tonight 30/08/2023
We are closing early at 7pm tonight 29/08/2023
An administration fee of $10.00 will be added to accounts not paid on the day. For more information click
here
The Doctors Silverstream is not a walk-in Centre. For more information click here
Changes to Mask wearing
Wellington SCL is advising of strike action scheduled for Wednesday 12 July, Thursday 13 July, Monday 17 July and Tuesday 18 July.
SCL are asking where possible, to encourage their patients to have their blood tests done either prior to or after the strikes.
Previously arranged phlebotomy home visit services on Wednesday 12 July and Monday 17 July will operate as normal.
Our hours have changed
We are closing early tonight 5/07/2023 at 5pm due to staff sickness
Our Fees are increasing
We are closing at 5pm and don't have an urgent clinic running this afternoon due to sickness.
We are currently experiencing IT issues.
In order to manage our staffing levels, we are changing the way we utilise our nurses and Urgent Clinic Appointments
We are extremely short staffed due to illness.
Pink Shirt Day 2023
We are currently short staffed due to illness.
The Flu vaccine is now available to ALL enrolled patients. Phone us on 04 5277376 to book your appointment.
Read More
Dr Miranda Ram will be returning home to the Netherlands as scheduled 28/04/2023.
Reminder: We are closed on Good Friday 7th of April and Easter Monday 10th of April. If you are needing assistance on one of these days please contact Lower Hutt After Hours, Practice Plus, attend ED or in a Medical Emergency call 111.
Flu Vaccination Clinics 2023
We are currently short staffed due to illness.
PHARMAC change in rules to administering B12 injections
Purple Day Sunday 26th March
The Centre will be closing at 5pm today 22/02/2023 and tomorrow 23/02/2023 at 12.30pm-1.30pm
On Thursday 23rd February we will be closed between 12:30pm-1:30pm
There has been changes to Covid funding taking effect Monday 13/02/2023
The Menactra Vaccine is currently out of stock
LOST ITEM FOUND
Happy New Year!
MERRY CHRISTMAS
Donation to Upper Hutt Food Bank
We have reduced hours from the 19/12/2022 - 23/01/2023 and closed on Public Holidays
Please advise us, if you are not going to make your booked appointment.
Important Appointment Guidelines
Today 4/11/2022 is GUMBOOT FRIDAY!
We will be closed between 12.30pm-1.30pm Tuesday 8th November 2022
We are short staffed today 1/11/2022 urgent clinic will be closed.
We are currently very short staffed due to sickness.
The Centre will be closing early on the 18/10/2022
September Cervical Smear Promotion Outcome
Our Urgent Clinic is closed this morning 4/10/2022
We are currently experiencing phone issues.
Changes to the Urgent Clinic from 18th September 2022
Our Doors are now open! Masks are still required.
The Centre will be closed at 5pm tonight 12/09/2022
Our Doctor and Nurse Practitioner Consultations fees are increasing Monday 29th August 2022
Our Software System now supports Gender Diversity!
We now offer a self-check-in kiosk!!
Friendly reminder: There are changes to MMH coming on Monday the 1st of April. Please refer to the 'Manage My Health changes' article for details.
COVID & Flu Vaccination walk-in clinic at Orongomai Marae 05/08/2022 9am-12pm.
Lower Hutt After Hours may have to close early 15/07/2022
Manage My Health changes
We are currently understaffed due to sickness.
Our fees will be increasing, effective 1st July 2022
COVID & Flu Vaccination walk-in clinic at Orongomai Marae. Thursday 7th July 9:30am - 12pm.
Practice Plus is now available for Silverstream Health Centre patients.
Update on process time for ordering prescriptions.
Read more.
Silverstream Health Centre went PINK on the 20th May 2022.
Manage My Health bookings back online
Farewell Dr Sarah Clark
SHC Covid-19 Process Update - May 2022
Please click
here for info
Flu Season - 2022
Please click
here for info