The Doctors Te Whare Hāpara

The Doctors Te Whare Hapara Medical Centre

Welcome to our practice 

At The Doctors Te Whare Hāpara, we have a friendly and dedicated team of medical professionals with a wide range of skills, experience, and professional interests. There have been a few changes in our team so we want you to get to know us a little better.  This great team provides consistent high-quality general practice services to all our valued patients. 

All of our GP team are NZ registered with full qualifications and some have international training and experience also. This enables us to provide a great range of treatments and services when you visit. Each of our doctors has special areas of interest and expertise, so it will be easier for your doctor to get extra information and advice for you when you need it.

Terms of Business

<span id="TOB">Terms of Business</span>
  1. Payment is by EFTPOS, credit card, or cash.
  2. From 1st February 2024 payment is required prior to appointment with General Practitioner/Nurse Practitioner/Nurse/HCA.  
  3. Accounts outstanding at end of the month will include a monthly $10 late payment fee and $10 statement fee, these extra charges will be incurred every month until paid.
  4. Patients with accounts still left unpaid will be referred to a debt collection agency, and the account holder will be liable for fees incurred by the agency as a result of the debt recovery.

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

<span id="Enrol-With-Us">Enrol With Us</span>

Currently there is a waitlist to enrol, no timeframe on waitlist, as one patient leaves, the practice will process a new patient enrolment

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrol Online

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification:

Enrol Here Online

After the enrolment form please complete an online medical questionnaire before your first visit:

Adult Medical Form   Child (>16) Medical Form

Online Patient Portal

  • Book and manage appointments quickly
  • Request repeat prescriptions
  • View lab test results
  • A summary of your health information
  • Great way to connect with us, your general practice team
  • Passcode, touch/facial recognition – no more forgetting your username and password!

Download The Doctors App

  1. It’s easy, scan this QR code to download or find ‘The Doctors’ on Google Play or the App Store

Qr code Description automatically generated

  1. Select ‘create account’ and enter our special invite code: TEWH
  2. Enter your details – these must match what your practice holds on file

While The Doctors is best experienced on the app, it can also be accessed online. You can use the above invite code to create an account online.

Our Services

Our Services

  • General Health and Wellness
  • Minor Surgery
  • Immunisations
  • Womens Health
  • Chronic Disease Management

Illness

  • Assessment and treatment of all illnesses

Injury

  • Assessment and treatment of sprains, lacerations and other minor injuries

Contraception and Sexual Health

  • Contraception advice and management, including IUCDs and Jadelle.  Julia brooking is experienced in discussing and starting contraceptive options.
  • STI screening
  • Menopause issues
  • LGBTQI+ care 

Flu Vaccinations

Book your flu vaccination through the patient portal, using the online form to request an appointment or phoning us on 06 868 8887

Flu Vaccine - Patient Portal

Request Flu Vaccine Booking

Immunisations

  • Childhood and other vaccinations.

Diabetes Care

  • Regular monitoring
  • Diabetes education
  • Free annual diabetes checks

Smoking Cessation

  • Provided by an experienced team

Travel Health

  • A comprehensive range of travel vaccines are available
  • Click here for more information on Travel Health and how we can help you before and after you travel
  • It's a good idea to book your Travel Health appointment 4-6 weeks prior to travelling

Minor Surgery

  • Cryotherapy is available for treatment of warts and other skin lesions
  • Surgical removal of skin lesions and ingrown toe nails

Chronic Care Conditions

  • Long term monitoring 
  • Nurse-led clinics
  • Catheter care 
  • Palliative care

Hours

<span id="Hours-and-fees"></span>Hours

Standard Hours

Monday - Friday 8am – 5pm
Closed weekends and public holidays 

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient GP/Nurse Fees

Age Standard HUC/CSC
0-13 years FREE FREE
14-17 years $13 $13
18+ years $19.50 $19.50

Read our Standard Payment Terms and Conditions here

Enrolled Patient ACC Fees

Age Standard
0-13 years FREE
14-17 years $13
 
18+ years $19.50

Read our Standard Payment Terms and Conditions here

Non NZ Resident Fees

Age Standard ACC
0-13 years $100 $100
14-17 years $100 $100
18+ years $100 $100

Read our Standard Payment Terms and Conditions here

Standard Payment Terms and Conditions

The Cost of Health Care in New Zealand

Healthcare in New Zealand is a mixture of free and subsidised services, where patients pay a fee to cover some of the costs of providing healthcare services.

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia where New Zealand have reciprocal agreements. Ask our reception team if you think you may be entitled to a funded service for your visit or have any other questions on our fees.

Useful Information About Fees at The Doctors

  • Payment is due the day of consultation or service - prior to your appointment.
  • Repeat prescriptions must be paid for before the prescription is issued or sent to a pharmacy.
  • All fees are based on a single appointment, extended consultations may incur additional charges. Fees may vary due to the time taken and materials used.
  • Medical consumables will be charged separately.
  • Weekends, afterhours and public holidays will incur additional fees
  • Accounts may only be set up with the approval of the Medical Centre Manager.
  • Accounts that are unpaid will be sent to Debt Collection. The debtor (patient) is responsible for all debt collection fees.
  • Normal consultation charges apply to Virtual or Phone Consultations.
  • Newly enrolled patients may require a double appointment for their first visit. A double appointment fee will apply.
  • Four hours cancellation notice for a booked appointment is required. Non-attendance will incur a normal consultation fee.
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services.
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee.
  • If not paid in full an additional $10.00 fee will be charged for all age groups

Pay Online

Our practice will email or text your unique Medeor Pay by Link. It will give you access to view outstanding invoices on your account and flexible ways to pay. There may be a small transaction fee. 

Your Feedback

<span id="Contact-Us">Your Feedback</span>
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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online form direct to your medical centre

    2.  Or email our Clinical Advisory Team

    • If your feedback is of a sensitive nature or involves medical centre management*, please contact Green Cross Health directly by emailing feedback.medical@greencrosshealth.co.nz directly. You will receive an acknowledgement within 5 working days. 
    •  
    • *Please note, once we have contacted you, we will ask for your permission to share information with centre management to resolve your complaint and improve our services.

    3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry (Please do not send clinical queries via this form. You will need to book an appointment via the online portal or phone reception to book)

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06 868 8887

3 Desmond Road
Gisborne 4010

info@twh.thedoctors.co.nz

Holiday Hours
Closed 23 Dec - 26 Dec
Open 27 Dec - 29 Dec
Closed 30 Dec - 2 Jan
Open 3 Jan - 5 Jan
Closed 6 Jan - 7 Jan

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