The Doctors Phoenix

The Doctors Phoenix is a well established family general medical practice, in a centrally located purpose-built clinic, with modern and attractive facilities. We have seven general practitioners and a dedicated team of practice nurses, supported by a range of visiting specialists. Phoenix House and the surrounding area also have other medical services, including radiology, audiology, counselling, laboratory and a pharmacy, providing easy access to a range of investigations and treatments. We provide quality individual and family health care, with a focus on the importance of a strong relationship between patient and healthcare provider.

Booking online

We are excited to be able to offer you an online portal called Manage My Health (MMH) that allows you to:

  • Request repeat scripts 
  • Books appointments with Doctors and Nurses
  • Access test results 

You can download a 2-page instruction guide here showing you how to register and if you click here you will go directly to the portal to register with us.

Our Services

Additional Services

The Doctors Phoenix also provides additional services for both the workplace and individual.

  • Minor Surgery
  • Workplace Medicals
  • Drug Testing
  • Aged Residential Care

In addition, we have nurses who have undertaken extra training who take the following special clinics for patients.

Clinics

The Doctors Phoenix offers a wide variety of clinics. Please contact us for further information regarding any of our clinics.

Diabetes Clinic

Clinics are held every Wednesday and Thursday offering advice to all existing and newly diagnosed diabetic patients as required.

Additionally, all diabetic patients are offered a free annual review, including relevant blood tests, foot checks, follow up and referral to other healthcare professionals as necessary. Donna and Anoucke run these clinics.

COPD/Spirometry Clinic

The aim of this clinic is to help patients manage their COPD. Inhaler techniques, peak-flow monitoring, action plans and lifestyle issues are covered during an appointment with the COPD nurse.

Travel Clinic

The Doctors Phoenix has staff trained in all aspects or traveller’s health.

What does the Travel Clinic offer?

  • Specific travel advice tailored to the traveller’s needs
  • General travel advice on such issues as deep vein thrombosis, jet lag, traveller’s diarrhoea, altitude sickness
  • Advice on accident and injury prevention
  • Advice on women’s health issues such as pregnancy and flying and HIV considerations
  • Advice on specific diseases and illnesses relating to the traveller’s destination, including malaria, rabies, hepatitis, yellow fever
  • Pre-travel vaccinations

Who gives advice and vaccines?
One practice nurses and three doctors, all who have had specific travel medicine training.

Smoking Cessation

Individual support is offered to people who would like to stop smoking by our health care assistants who are trained in smoking cessation. They are able to supply nicotine patch exchange cards, which can be exchanged at a pharmacy for two four – week courses of subsidised patches or gum.

Hours

Open Monday to Friday: 8:00am – 5:00pm. Closed public holidays. For after hours care, please call our usual number 07 307 0586. Your call will be answered by a registered nurse. On weekends Whakatane Hospital's Emergency Department provides a free GP service from 10am-4pm.

The Doctors Phoenix provide a competitive fee structure for all consultations and services. However, fees for all services may vary according to the time, materials and complexity involved.


NB: Failing to attend your appointment without cancelling or notifying reception will result in a non-attendance charge of $15.00.

Patient Charges

Enrolled Patient Fees

Age Standard Fees CSC
0 -13 years FREE FREE
14 – 17 years $21.50 $12.50
18 - 64 years $34.50 $18.50
65+ years  $30.00 $18.50
 
CSC - Community Services Card
Nurse consultations for enrolled patient 0-13 FREE, 14-17 $15.00 ($12.50 with CSC) and 18+ years $23.00 ($18.50 with CSC)

Effective 1 December 2018

Casual Patient Fees

Age Standard Fees Community Services Card Fees
0 - 6 years $35.00 $35.00
7 – 17 years $60.00 $60.00
18+ years $90.00 $70.00

Effective from 1 December 2018

ACC Enrolled Patient Charges

Age Doctor Fee Nurse Fee Community Services Card
0 - 13 years FREE FREE FREE
14-17 years $21.50 $15.00
$12.50  
18 - 64 years $34.50 $23.00 $18.50
65+ years $30.00 $23.00 $18.50

 

Effective from 1 December 2018

 

ACC Casual Patient Charges

Age Doctor Fee Nurse Fee Community Services Card
0 - 13 years $35.00 - $60.00 $25.00 $35.00 - $60.00
14-17 years $60.00 $45.00 $60.00
18 - 64 years $90.00 $45.00 $70.00
65+ years $90.00 $45.00 $70.00

 

Effective from 1 December 2018

 

Prescriptions

Service Fee Community Services Card
Repeat prescription $18. 00 $16.50
Same day/Faxed prescription $22.00 $20.00

Our Doctors

Dr Matt Klaarenbeek

I am a Dutch GP. As a General Practitioner I enjoy the great diversity of patients and different medical cases. It is important for me to get to know my patients and build on that relationship for the years to come. I am an all-round doctor for the whole family, and have a special interest in skin disease and minor surgical procedures. 

I arrived in Whakatane with my wife and two children and we live in beautiful Ohope. My wife, Cynthia, is also a GP. In previous years I have enjoyed working in the rural settings of Africa and in the city environment of Amsterdam. With our young family we wanted to experience the great outdoors of New Zealand and work in an environment with the chance to get acquainted with a new culture and a variety of patients. 

Dr Paula Taylor

I am from Cornwall in the UK. I graduated from Peninsula Medical School in 2008 and then went on to train as a GP. My medical interest is gynaecology. I have moved to Whakatane with my husband and 17 year old son and we are loving the warmer weather so far. I enjoying walking, cycling and swimming and we are slowly ticking off a number of the great walks you have in NZ. I came to NZ in my early 20’s and found it hard to leave. Ever since I have wanted to return. Over the last two years we have travelled around looking for a place we wanted to move to. The beaches, sunshine and location of Whakatane made it an easy choice to relocate here. 

Dr Vasanthi Bradley

Vasanthi Bradley is Sri Lankan born and immigrated with family to Whakatane in 1973.  She graduated from University of Otago Medical School in 1979.  She trained in General Practice and has enjoyed her work in primary health for over thirty years, working in Australia, Ireland and NZ.  It is now time to come home to Whakatane where she has family.

When not working, Vasanthi enjoys gardening, music and her family.  Intrepid Travel is another love and she has been to many countries on continents.

Dr Sarah Felt

Originally from Colorado in the USA, Sarah moved to New Zealand in 2010. She worked in Taupo initially and moved to Whakatane in September 2012 to work at Phoenix Health Centre as a locum. She liked it so much that she has now joined the group. Outside of work Sarah enjoys running, mountain biking, cooking and travel.

Dr Jodie Ask

Jodie graduated from St Georges medical school London in 1997. After seven years working in the United Kingdom Jodie immigrated to New Zealand. She has been a General Practitioner in the Eastern Bay of Plenty ever since. 

Jodie has an interest in family medicine, womans health and family planning.

Dr Jo Petersen

Jo qualified at Wits University (South Africa) and prior to his move to NZ in 1994, he was the Chief Medical Officer of a 50-bed hospital at a remote diamond mine. During that time, he completed diplomas in Tropical Medicine, Public Health, Occupational Health and Health Services Management.

Jo enjoys all aspects of family medicine and has recently completed papers on Travel Medicine and Aviation Medicine.

Jo’s passions are endurance running and travel and these have taken him to fascinating locations, including Mongolia, Chile, Mt Everest, Antarctica, Namibia and China.

Dr Jim McKevitt

Jim graduated from Otago University in 1981. After hospital training in Whakatane, the United Kingdom and Auckland he entered general practice in Whakatane in 1986. 

He enjoys working in a supportive family atmosphere at Phoenix Health. He has an active interest in child health, health for the elderly and skin cancer surgery. 

Outside of work, he enjoys trying to stay fit on his mountain bike, languages, painting and travel.

Enrol Now

We warmly welcome new patients.  Being enrolled has many advantages:

•    We send you reminders and recalls for important health management
•    Pay less to see the doctor
•    Pay less for prescriptions (for subsidised medicines prescribed by your doctor)
•    Appointment bookings

Simply ask at reception or download our enrolment form below. Complete all the sections and send back to us by email, post, fax or bring it in with you.  You may need to bring in an original ID document (e.g. Drivers’ License, Birth Certificate, Passport) before your first visit - call our team to find out.

You do not need to be a patient with us to be seen by one of our medical team.If you’re a visitor to the region and need medical care, you’re also welcome. Please call our friendly team for an appointment.  All visitors and casual patients, please be aware that extra charges can apply when you are not enrolled.

There are many more benefits to enrolling, click here for Enrolment information.

Latest News

When we have news to share with you it will be posted here. Keep checking in to see what we are up to.

Contact Us

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