The Doctors Napier

The Doctors Napier, founded in 1989, provides a complete family and urgent general practice service. We are open every day of the year, except Christmas Day, as well as providing on-call backup outside of our normal opening hours.

To ensure we provide you with consistent and accessible health care we are changing to a Booked Appointment System. To provide more doctor appointments we can no longer offer unbooked/walk-in/on the day doctor consultations for health problems that are not of a serious nature ie they are not new problems and are not causing you serious pain or making you feel very unwell or worried. We realise that it's not always easy to decide whether you need urgent attention or not, so we'll always have a nurse available for assessment and to arrange the best care for you:

  • If you are not sure if you need urgent attention, please call us on 06 835 4696 or come in and seek advice from our nursing team who are trained and able to provide free health assessment
  • Urgent doctor consultations will only be available to patients who have been assessed by our nursing team and found to need 'on the day' care and will be for your urgent problem only
  • We also encourage all patients who have access to email, to register on the online Manage My Health programme. This will enable you to request repeat prescriptions, review test results, book appointments and in some instances, communicate with your GP or nurse. Please ask about this at reception.

In addition to the full range of primary care provided at The Doctors Napier and recently refurbished and expanded The Doctors Greenmeadows, we offer a number of additional services, including nurse-led health clinics and programmes giving patients expert guidance, support, or treatment. For patient convenience, we are also home to a physiotherapist, x-ray, midwives and pharmacy. All our systems are fully computerised, allowing us to access test results directly from the laboratory. We are also contracted to provide health services to the students and staff at Eastern Institute of Technology (EIT). 

Booking online

The online patient portal Manage My Health (MMH) is available at The Doctors Napier for all enrolled patients. To read more information about what the portal can do for you, click on this ManageMyHealth link. 

Our services

The Doctors provides a wide range of primary healthcare services onsite at 30 Munroe Street, Napier. Our services include:

Pharmacy

Unichem Munroe St Pharmacy is located onsite at The Doctors Napier. For More information click here

Physiotherapy

Physio @The Doctors is located upstairs inside The Doctors Napier building. The physio team consists of Angie Dick, Detlef Michaelsen, Richard McConnell & Receptionist Rachel.

Contact: Ph: 06 8355982


X-Ray

Napier X-Ray (TRG Imaging) is located on the first floor of The Doctors Napier.  There is lift access available. Napier X-Ray provides a fully digital General X-Ray Service.  We accept all ACC, DHB and Private X-Ray referrals.

Napier Xray Hours are:

9:00am – 12:30pm 

1:30pm – 5:30pm Weekdays


12:30pm – 4:30pm Weekends & Public Holidays

No appoinment necessary.

Napier Xray is also contracted to carry out NZ & Australian Immigration Chest Xray Examinations.

Midwives

Midwife Judy Stark operates from the 1st floor at The Doctors Napier.  Judy has over  25 years experience as a midwife. Judy supports home births, hospital births and deliveries at the birthing unit.
You can contact her by calling the Doctors Napier on 06 8354696 or contact her after hours service on 06 8350292.
For more information about Judy click here.

Minor surgery

The Doctors Napier has a minor operation room available for our GP’s to carry out minor procedures (Mole removals, ingrown toenails, Contraception implants /removals etc)
An appointment for minor surgery requires an initial appointment with your doctor to discuss the surgery.  You will be advised of the cost of your surgery at this initial appointment.

All minor procedures must be paid for on the day.


Smoking cessation

 

Acupuncture

 

Skin cancer checks

Dr Justin Pratt is our resident skin specialist.  His area of specialist interest is skin cancer diagnosis and surgery and he has dedicated skin cancer sessions both at the practice and for the local DHB. Please be sure to let us know if you are booking for a specialised skin check, so we can allocate the correct amount of time for your booking.


Nurse specialty clinics

Specialised practice nurses run clinics for people with long term health needs, and for health screening.

Diabetes, women's health, asthma, smoking cessation, sleep assistance, healthy heart, healthy lifestyle, and stress reduction clinics are all available - please call us to make an appointment.

Diabetes clinic 
We offer diabetic education, reviewing of recent blood test results, lifestyle review, motivation and goal planning in a relaxed, friendly atmosphere. Our aim is to ensure optimal diabetic control to help prevent diabetic complications. Clinic available Tuesday and Wednesday mornings. 

Women's health clinic 
The Women's Health clinic is led by qualified smear taker nurses and our aim is to offer cervical smears under the Cervical Screening Programme guidelines. We offer 30 minute appointments in a relaxed, comfortable, private environment where a range of women's health issues can be discussed. Mondays 1pm - 7pm, Thursdays 12pm - 4pm.

Smoking Cessation
The Smoking Cessation (Stop Smoking) clinic is led by a qualified, supportive smoking cessation nurse. We offer advice and support on how to stop smoking, and government subsidised nicotine replacement patches and gum in a friendly, relaxed and supporting environment. Wednesdays 8.30am - 12.30pm.

Lifestyle heart health clinic
A clinic for people with heart disease, stroke, high cholesterol (cardiovascular) conditions or those seeking weight management is available at The Doctors Napier. This clinic is led by a specialist nurse whose role is to educate, advise, and support people in making positive lifestyle changes to help reduce cardiovascular disease. Wednesdays 8.30am - 12.30pm.

Respiratory clinic
Medication information, asthma plans, spirometry, lifestyle advice - for adults and young people. Wednesdays 1pm - 5pm

Child health clinic
Run by a nurse practitioner, treating all aspects of the health of children and young people.

Holistic nursing therapy
Available at The Doctors, Greenmeadows.

Stress management clinic

The Doctors Napier offer a personal stress management and wellness clinic, provided by nurse Jillian Simpson. Jillian has specific training in this area, in addition to her varied nursing background.

Medical research has clearly shown that prolonged stress can have a negative effect on physical, emotional and mental health. People attending this clinic will be offered wellness screening which may include blood tests, body composition assessment, and if required, mental health questionnaires.

Following assessment of your needs, lifestyle modification and specific stress management techniques may be selected and taught, with the aim of helping you to become healthier and more ‘stress hardy’.
Clinical approaches include:

Cardiovascular risk assessment
Dietary suggestions
Body composition assessment
Lifestyle advice
Breathing exercises
Relaxation techniques
Meditation/mindfulness
Physical techniques such as simple stretching exercises
Cognitive behavioural therapy
Communication skills

Consultations are for 50 minutes. Please check with the receptionist with regard to cost. At present some patients enrolled with The Doctors can be fully funded by the Hawkes Bay Primary Health Organisation. Appointments can be made by ringing 835 4696.

Functional medicine

 

Wellness & healthy ageing clinic

The Doctors Napier offer a personal stress management and wellness clinic, provided by nurse Jillian Simpson. Jillian has specific training in this area, in addition to her varied nursing background.

Medical research has clearly shown that prolonged stress can have a negative effect on physical, emotional and mental health. People attending this clinic will be offered wellness screening which may include blood tests, body composition assessment, and if required, mental health questionnaires.

Following assessment of your needs, lifestyle modification and specific stress management techniques may be selected and taught, with the aim of helping you to become healthier and more ‘stress hardy’.
Clinical approaches include:

  • Cardiovascular risk assessment
  • Dietary suggestions
  • Body composition assessment
  • Lifestyle advice
  • Breathing exercises
  • Relaxation techniques
  • Meditation/mindfulness
  • Physical techniques such as simple stretching exercises
  • Cognitive behavioural therapy
  • Communication skills

Consultations are for 50 minutes. Please check with the receptionist with regard to cost. At present some patients enrolled with The Doctors can be fully funded by the Hawkes Bay Primary Health Organisation. Appointments can be made by ringing 835 4696.

Mental health

 

Respiratory clinic

 

Afternoon & evening clinics

Afternoon and evening clinics are now available:

Weekend service
On weekends, public holidays, and early evenings, we offer an urgent care service for minor acute conditions. Appointments are not needed - you can just walk in. Urgent walk-in patients take priority.

Appointments for non-acute care
If you would like to see your regular GP for non-urgent or non-acute health concerns, please always make an appointment during our normal weekday hours. ALWAYS make an appointment for the following:

Seafarers medicals

All seafarers must have a certificate of medical fitness before they can be issued with a new seafarer certificate. To get a certificate of medical fitness, they must pass a medical examination by a registered or approved medical practitioner. 

Dr Stefan Freudenberg at The Doctors Napier is approved by Maritime New Zealand as a qualified doctor for the purpose of carrying out medical examinations of seafarers for certificates of medical fitness. Dr Freudenberg is the only approved examiner in Hawkes Bay.

Please call reception to book an appointment with Dr Freudenberg.

Hours

Open 8am - 8pm Monday - Friday. 8am - 6pm weekends & public holidays.  Open 8am - 8pm Monday - Friday, 8am - 6pm weekends & public holidays. After hours call 06 8354696 and your call will be diverted to City Medical. Closed Christmas Day. New patients warmly welcome.

Please read After Hours FAQs here and After Hours Press Release here.

Enrolled Patient Consultation Fee

GP Consultation

 Age Weekdays up to 5pm After-hours weekends
Child under 6 FREE FREE
6 - 12 FREE FREE
13 - 17 FREE $39
18 - 24 $42 $52
 25+ $43 $53

Requests  for  completion of forms and certificates by your doctor  may incur a charge  of $10 - $15 dollars.
Weekday consultations are Monday to Friday 8am-5pm (up to 15 minutes)
After hours consultations are Monday to Friday 6pm-8pm, weekends, public holidays (up to 10 minutes) 
Prices effective 10 August 2018

ACC Surcharge

 Age Fee
Under 13 FREE
13 - 17 $31
18+ $38
Charges apply for any materials used. Blood tests $2. For special procedures please enquire at reception.  

Fees updated 10 August 2018

Casual Patient Consultation Fees

GP Consultation

 Age Weekdays up to 5pm After-hours weekends
Child under 5 $23 FREE
6 - 12 $68 FREE
13 - 17 $68 $72
18 - 24 $85 $95
 25+ $85 $95

Weekday consultations are Monday to Friday 8am-5pm (up to 15 minutes)
After hours consultations are Monday to Friday 6pm-8pm, weekends, public holidays (up to 10 minutes) 
HUC = high user card | CSC = community services card | 
Prices updated 10 August 2018

ACC Surcharge

 Age Fee
Under 13 FREE
13 - 17 $47
18+ $47

Charges apply for any materials used. Blood tests $2. For special procedures please enquire at reception.  

International Patient Consultation Fees

GP Consultation

 Age Weekdays up to 5pm
Child under 5 $97
6 - 12 $97
13 - 17 $97
18 - 24 $97
 25+ $97

Weekday consultations are Monday to Friday 8am-5pm (up to 15 minutes)
After hours consultations are Monday to Friday 5pm-8pm, weekends, public holidays (up to 10 minutes) 
Prices updated 10 August 2018

ACC Surcharge

 Age Fee (weekdays)
Under 13 $50
13 - 17 $50
18+ $50
ACC Surcharge after hours $60 all ages

Charges apply for any materials used. For special procedures please enquire at reception.  

Nurse assessments and treatments now available

One of our goals is to have patients seen by the right person, in the right place, at the right time while minimising waiting time. Our team of skilled and experienced nurses are able to assist with many conditions including urinary tract infections in females, emergency contraception pill, skin infections, common cold symptoms, and minor injuries as well as reviewing and advising on health problems. The maximum cost of a nurse assessment and treatment will be $35. Talk to our doctors, receptionists and nurses today about how this service may be suitable for you.

Triage: most ill, first care

We follow a triage system which decides the priority of your treatment based on the severity of your symptoms. If you are displaying urgent and acute symptoms you will always be treated with priority. Leaving your visit until evenings or weekends will mean that you may not be able to the see the doctor of your choice and may be faced with a long waiting time.   

When you arrive, please make us aware immediately if you are experiencing any of the following:

  • difficulty breathing
  • fainting
  • any chest pain or pressure
  • uncontrolled bleeding
  • coughing or vomiting blood
  • sudden severe pain
  • poisoning
  • major injuries, such as broken bones
  • severe headache
  • allergic reaction
  • high temperature
  • rash
  • sudden facial drooping or weakness in an arm or leg

Our Doctors

Dr Anna Ridge

MRCGP MPH MBChB

Dr Anna Ridge joined The Doctors Napier team in February 2017. She completed her undergraduate medical degree at Birmingham University, UK in 1998 and subsequently gained post-graduate specialist qualifications in public health and general practice. She has experience of working in a range of general practice settings, international public health, travel medicine and sexual health. She enjoys all aspects of general practice.

Her usual workdays are Wednesday, Thursday and Friday. 

Dr Kate Sinclair

MRCGP MBBCH BSC DCH, DrCOG

Dr Kate Sinclair joined The Doctors Napier in February 2017, having qualified in the United Kingdom. Her areas of special interest in general practice include paediatrics, sexual health, and mental health. Dr Sinclair completed undergraduate and postgraduate training in Wales and Scotland completing an MRCGP (UK, 2016), MBBCH (Cardiff 2010), BSC (Cardiff 2008), DCH, DrCOG. Dr Sinclair's approach is friendly and approachable, non-judgemental, and she is looking forward to enrolling patients and gaining experience in the New Zealand healthcare system. 

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Dr Alison Goodwin

MB ChB Otago

Dr Goodwin started at The Doctors Napier back in 2013.  She completed her training in Otago, where she then moved on to working in the Emergency Department in Hawkes Bay for 10 years.  Dr Goodwin then moved on to her GP training. 

Her areas of interest are health & wellness, fertility, nutrition, lifestyle factors related to health and general GP work.  

Dr Goodwin works part time at our Napier clinic due to her family commitments.

“Outside of work family takes up most of the my time, but in any spare moments, I enjoy swimming, cycling, scrabble, and walking.”

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Dr Mark Sweetapple

MB ChB, Dip Obst, FRNZCGP

Dr Sweetapple is a graduate of Auckland Medical School, and is interested in family medicine.

Outside of work he is interested in sports, tramping, reading and family activities.

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Dr Stefan Freudenberg

PhD, FRNZCGP, Partner

Graduating from the University of Munich in 1998 with a PhD in carcinoid heart disease, Dr Freudenberg has special interest in children's health, heart disease and emergency medicine. His specialist services include acupuncture, minor surgery and wound care. He also holds an allergy clinic on Friday afternoons. Stefan is also a teacher for the the Royal New Zealand College of General Practitioners.

Outside of work when he isn't busy with his four children, he is on the Board of Trustees at Napier Central School and is a very keen sportsman.


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Dr Justin Pratt

MBChB (Otago), FRNZCGP, DRCOG, Certs Skin Cancer Medicine/Surgery (University of Brisbane)

Dr Justin Pratt grew up in Napier and attended Otago University School of Medicine graduating in 1992. He qualified as a GP in 1997 and joined The Doctors team in 2003. Post graduate studies took him to the UK and Australia before settling with his young family back in Napier. His area of specialist interest is skin cancer diagnosis and surgery and he has dedicated skin cancer sessions both at the practice and for the local DHB.

Outside of work he enjoys a rich family life with his wife, three kids, the dog and the cat and enjoys tennis, music and on occasion surfing!

Dr Ann Graham

 

Dr Rico Del Rosario

Enrol now

The Doctors Napier warmly welcomes new patients. Give us a call or drop in to reception find out about enrolling with us. Our reception team are happy to help you through the enrolment process.We also welcome casual and walk-in patients for urgent care on evenings, weekends and public holidays.  Being enrolled has many advantages:

•    We send you reminders and recalls for important health management
•    Pay less to see the doctor
•    Pay less for prescriptions (for subsidised medicines prescribed by your doctor)
•    Appointment bookings

Simply ask at reception or download our enrolment form below. Complete all the sections and send back to us by email, post, fax or bring it in with you.  You may need to bring in an original ID document (e.g. Drivers’ License, Birth Certificate, Passport) before your first visit - call our team to find out.

You do not need to be a patient with us to be seen by one of our medical team.If you’re a visitor to the region and need medical care, you’re also welcome. Please call our friendly team for an appointment.  All visitors and casual patients, please be aware that extra charges can apply when you are not enrolled.

There are many more benefits to enrolling, click here for general Enrolment information.

Download our enrolment form here and the Health Privacy Information for you to keep here.

Latest News

Follow us on Facebook to keep up to date with the latest news by clicking here.

8 October 2018 Newsletter

Click below to view the latest update of our staff newsletter. Check in every month for the latest news and advice across our 4 clinics. 

Patient Newsletter Napier- October.pdf

03/10/2018

Congratulations Dr Justin Pratt

The Doctors Napier is proud to congratulate our very own Dr Justin Pratt. 
He has just completed a 2 year training programme with the Skin Cancer College, passed written examinations and surgical case logs, resulting in being awarded the Advanced Certificate in Skin Cancer Medicine and Surgery, and becoming recognised by the College as an Accredited skin cancer doctor.
Well done Justin.

16/08/2018

Telephones

We are urgently working on correcting the delays many of you are experiencing calling into our clinic. Sincere apologies for these delays, watch this space!!

Did you know you may be able to avoid calling in by using Manage My Health? You can book your own appointments, request prescriptions and view lab results. If you're not already registered see one of the team to help get you set up.

What you've been saying

"Having moved to Napier recently, I compare the centre very favourably with the one I went to in my previous city. It offers more services, for longer hours, is very convenient and the staff are friendly, helpful and knowledgeable".

We love it when you share your feedback with us. It helps us to improve how we care for you and your family. If you have some feedback you'd like to share please fill in the form below.

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