The Doctors Napier

The Doctors Napier, founded in 1989, provides a complete family and urgent general practice service. We are open every day of the year, except Christmas Day.

In addition to the full range of primary care provided at The Doctors Napier and recently refurbished and expanded The Doctors Greenmeadows, we offer a number of additional services, including nurse-led health clinics and programmes giving patients expert guidance, support, or treatment. For patient convenience, we are also home to a physiotherapist, x-ray, midwives and pharmacy. All our systems are fully computerised, allowing us to access test results directly from the laboratory. We are also contracted to provide health services to the students and staff at Eastern Institute of Technology (EIT), as well as the recent addition of our new centre at The Doctors Westshore. 

Some exciting developments at The Doctors Napier

Here at The Doctors Napier we're always trying to improve how we deliver care and advice to you, your family and our community. 
It's important that we make sure all our patients are seen at the right time by the right person, doctor or nurse. So, what's changing? 
 
  • When you phone us to make an urgent appointment our healthcare team will assess your needs. We'll take your details and someone from your healthcare team will call you back to assess you.
  • If your medical issue is deemed urgent we'll book you in on the same day with an appointment.  If the issue is less urgent we will book you an appointment in advance to suit your schedule.  In many cases, we can even help you with care and advice over the phone.
We value your thoughts.  If you have any feedback about any of our recent changes, please feel free to get in touch with any of our team.
 

Are you OK? It's OK to ask for help

Suicide rates within New Zealand are increasing at a rapid rate.  It is a worldwide problem.
 
Hawkes Bay alone has devastatingly high suicide rates, with the East Coast having the highest rate in New Zealand. 
 
Our whanau, our community, our nation need us!  Ask your loved ones the hard questions.  Don't assume "they'll be OK". 
If you need help, asking for help is OK! Asking for help can be daunting, but asking is your first step to get the help you need. 
 
Our team at The Doctors are always here to help.

How can I access help? 

If you are feeling suicidal or have concerns that someone is suicidal, we treat this as a matter of urgency.  Call our clinic and ask to speak to a nurse or GP urgently.  You do not have to go into detail with our call centre/front desk staff, simply let them know your matter is urgent. 
 
Alternatively, you can present into our Napier clinic, 30 Munroe Street and ask to be seen urgently, you will be seen as a priority. 

I can't afford to see my doctor but I need help?

Never let the cost of a consultation stop you from accessing help.  We have access to different funding streams when cost is a barrier, in particular for mental health issues.  This may mean your visit can be partially or fully funded.  If we cannot access funding for you and it is a mental health or medical emergency, it is our policy to see you regardless of whether payment can be made or not. 

Where else can I get help? 

  • 0800 112 334 - Emergency Mental Health Service (Crisis Team)
  • 06 8788109 - Hawkes Bay Hospital - Community Mental Health
  • Free call or txt 1737 any time for support from a trained counsellor
  • 0508 828 866 - Suicide Crisis Helpline
  • 0800 543 354 - Lifeline
  • 0800 787 984 - Youthline
You can always find more information by going to Lifeline
 

The Doctors Napier turns 30!

On 1st of September 2019 The Doctors Napier proudly celebrates 30 years of providing healthcare to our community.
 
The Doctors was founded in Napier in 1989 by Dr Bednarek, Dr Edwards & John Reekie.  It began at the current site at 30 Munroe Street, and since then has had several renovations.  The Doctors became a franchise and opened in Hastings, Palmerston North and nationally.  The Doctors (Napier) Ltd now has four sites, The Doctors Napier, The Doctors Greenmeadows, EIT Health Centre & The Doctors Westshore.  
The Doctors Greenmeadows opened in 2006 and underwent major renovations in 2014 and since grown in size and capability over the years, including the addition of a call centre. 
In 2007 EIT Health Centre became a satellite clinic of The Doctors (Napier) Ltd.  Most recently in 2016 The Doctors Westshore was added to it's list of clinics, taking over from Dr Craig who had provided 30 years of care to the Westshore community. 
 

Book an appointment online

The online patient portal Manage My Health (MMH) is available at The Doctors Napier for all enrolled patients to:

  • Request repeat scripts 
  • Book appointments with Doctors 
  • Access test results 

Please contact us directly to start your registration. Then click here for How to Use It and How to Register. You can click here to go directly to the portal to register with us.

Our services

Photo credit: Health Hawkes Bay

The Doctors provides a wide range of primary healthcare services onsite at 30 Munroe Street, Napier. Our services include:

Pharmacy

Unichem Munroe St Pharmacy is located onsite at The Doctors Napier. For More information click here

Physiotherapy

Physio @The Doctors is located upstairs inside The Doctors Napier building. The physio team consists of Detlef Michaelsen & Richard McConnell.

Contact: Ph: 06 835 9982.

 

X-Ray

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Napier X-Ray (TRG Imaging) is located on the first floor of The Doctors Napier.  There is lift access available. Napier X-Ray provides a fully digital General X-Ray Service.  We accept all ACC, DHB and Private X-Ray referrals.

Napier Xray Hours are:

9:00am – 12:30pm 

1:30pm – 5:30pm Weekdays

 

12:30pm – 4:30pm Weekends & Public Holidays

No appoinment necessary.

Napier Xray is also contracted to carry out NZ & Australian Immigration Chest Xray Examinations.

Midwives

Midwife Judy Stark operates from the 1st floor at The Doctors Napier.  Judy has over  25 years experience as a midwife. Judy supports home births, hospital births and deliveries at the birthing unit.
You can contact her by calling the Doctors Napier on 06 8354696 or contact her after hours service on 06 8350292.
For more information about Judy click here.

Minor surgery

The Doctors Napier has a minor operation room available for our GP’s to carry out minor procedures (Mole removals, ingrown toenails, Contraception implants /removals etc)
An appointment for minor surgery requires an initial appointment with your doctor to discuss the surgery.  You will be advised of the cost of your surgery at this initial appointment.

All minor procedures must be paid for on the day.


Smoking cessation

 

Acupuncture

 

Skin Cancer Checks

Dr Justin Pratt is our resident skin cancer doctor.  His area of special interest is skin cancer diagnosis and surgery.  He is an accredited skin cancer doctor with the Skin Cancer College of Australasia and with the Hawkes Bay District Health Board.  He holds skin cancer clinics both at the practice and for the local DHB. Bookings are made by phone and please be sure to let us know if you are booking for a skin cancer check, so we can allocate the correct amount of time for your booking.

 

Nurse specialty clinics

Specialised practice nurses run clinics for people with long term health needs, and for health screening.

Diabetes, women's health, asthma, smoking cessation, sleep assistance, healthy heart, healthy lifestyle, and stress reduction clinics are all available - please call us to make an appointment.

Diabetes clinic 
We offer diabetic education, reviewing of recent blood test results, lifestyle review, motivation and goal planning in a relaxed, friendly atmosphere. Our aim is to ensure optimal diabetic control to help prevent diabetic complications. Clinic available Tuesday and Wednesday mornings. 

Women's health clinic 
The Women's Health clinic is led by qualified smear taker nurses and our aim is to offer cervical smears under the Cervical Screening Programme guidelines. We offer 30 minute appointments in a relaxed, comfortable, private environment where a range of women's health issues can be discussed.

Smoking Cessation
The Smoking Cessation (Stop Smoking) clinic is led by a qualified, supportive smoking cessation nurse. We offer advice and support on how to stop smoking, and government subsidised nicotine replacement patches and gum in a friendly, relaxed and supporting environment. 


Lifestyle heart health clinic
A clinic for people with heart disease, stroke, high cholesterol (cardiovascular) conditions or those seeking weight management is available at The Doctors Napier. This clinic is led by a specialist nurse whose role is to educate, advise, and support people in making positive lifestyle changes to help reduce cardiovascular disease. 

Respiratory clinic
Medication information, asthma plans, spirometry, lifestyle advice - for adults and young people. 

 

Neural Therapy

Therapeutic Local Anaesthesia (TLA) Therapy - Neural Therapy

Do you suffer from chronic pain conditions? Neural Therapy is an alternative to Steroid Injections.
Dr Maik Huneke is an experienced trained practitioner in Therapeutic Local Anaesthesia Therapy. 
 

What is Neural Therapy?

  • Neural Therapy is an injection treatment that can stimulate healing quickly
  • Neural Therapy is a great option for all sorts of chronic pain conditions
  • Using TLA helps open circulation and reduces inflammation and muscle tension quickly
 
Please call 06 8354696 for bookings. (Please note initial consultation is needed before treatment)
Appointments for Therapy are between 15-45 minutes. Prices range from $50-$100 per treatment (Initial consultation not included in this price)
Individual results vary

Functional medicine

 

Mental health

 

Respiratory clinic

 

Urgent Care Services

The Doctors Napier provides urgent/acute care for all of our patients. 

This service is available 7-days a week during our business opening hours. Appointments are not necessary - you can just walk-in. 

You will have a triage assessment done by one of our Healthcare team, who will assess your needs and get you seen within the necessary time frames.  We follow a triage system which decides the priority of your treatment based on the severity of your symptoms. If you are displaying urgent and acute symptoms you will always be treated with priority. 

Leaving your visit until evenings or weekends will mean that you may not be able to the see the doctor of your choice and may be faced with a long waiting time.   

If you would like to see your regular GP for non-urgent or non-acute health concerns, please always make an appointment during our normal weekday hours. 

Also see our 'GP Call Back Service' for more information about receiving urgent care

Seafarers medicals

All seafarers must have a certificate of medical fitness before they can be issued with a new seafarer certificate. To get a certificate of medical fitness, they must pass a medical examination by a registered or approved medical practitioner. 

Dr Stefan Freudenberg at The Doctors Napier is approved by Maritime New Zealand as a qualified doctor for the purpose of carrying out medical examinations of seafarers for certificates of medical fitness. Dr Freudenberg is the only approved examiner in Hawkes Bay.

Please call reception to book an appointment with Dr Freudenberg.

Flu Vaccinations

https://thedoctors.co.nz/portals/0/Images/About-Us/Get%20Your%20Vaccine%20tile%202019%20small.jpg?ver=2019-04-03-134207-573  https://thedoctors.co.nz/portals/0/Images/About-Us/Flu%20Facts%20tile%202019%20small.jpg?ver=2019-04-03-134207-493

Staying well over autumn and winter means getting ready now.

Getting your flu vaccine is one of the best things you and your whanau can do to help stay well through these seasons. Flu can be anywhere and the best protection is a flu vaccine.

Please phone or pop in to make an appointment for your flu vaccination. Please note that you will be asked to stay 20 minutes after having your vaccine to be monitored in case of any adverse reaction.

If you're over 65 years, pregnant or have a chronic condition you may qualify for a FREE flu vaccine. Ask at reception or click on the link below.

What to do now

  • contact us to book a flu vaccine appointment
  • complete the Flu Vaccine Consent Form to take with you
  • talk with your medical team with any queries, we're here to help

Forms to complete

For more information

GP Call Back Service

From time to time we may not be able to get you in for a booked appointment with your GP.  You may be offered a phone call from a GP from your Healthcare Team to assess your healthcare needs.  They may be able to resolve your issue over the phone, or they will be able to offer you an appointment within the necessary time frames.

Hours

Open 8am - 8pm Monday - Friday. 8am - 6pm weekends & public holidays.  After hours call 06 8354696 and your call will be diverted to City Medical. Closed Christmas Day. 

Please read After Hours FAQs here and After Hours Press Release here.

NB: All prices are subject to change without prior notice

Enrolled Patient Consultation Fees

GP Consultation

age

enrolled

weekday

enrolled csc* holder

enrolled after hours

0-5

free

free

free

6-13

free

free

free

14-17

free

free

$39.00

18-24

$42.00

$19.00

$52.00

25 +

$43.00

$19.00

$53.00

 

*CSC = Community Service Card

Requests  for  completion of forms and certificates by your doctor  may incur a charge  of  $15 - $20 dollars.
Weekday consultations are Monday to Friday 8am-5pm (up to 15 minutes)
After hours consultations are Monday to Friday 6pm-8pm, weekends, public holidays (up to 10 minutes) 
Prices effective 1 July 2019

 

ACC Surcharge

age

enrolled

enrolled csc* holder

after hours

0-13

free

free

free

14-17

$31.00

$13.00

$31.00

18+

$38.00

$19.00

$38.00


Charges apply for any materials used. Blood tests $5.  For special procedures please enquire at reception.  

Fees updated 1 July 2019

 

Casual Patient Consultation Fees

GP Consultation

age

casual

(weekdays)

casual with csc/huc* (weekdays)

casual (after hours)

casual with csc*(after hours)

0-5

$23.00

$23.00

free

free

6-12

$68.00

$62.00

free

free

13-17

$68.00

$62.00

$72.00

$64.00

18-24

$85.00

$70.00

$95.00

$72.00

25 +

$85.00

$70.00

$95.00

$72.00

Weekday consultations are Monday to Friday 8am-5pm (up to 15 minutes)
After hours consultations are Monday to Friday 6pm-8pm, weekends, public holidays (up to 10 minutes) 
HUC = high user card | CSC = community services card | 
Prices updated 1 July 2019

 

ACC Surcharge

age

casual

casual with csc/huc*

0-12

free

free

13-17

$47.00

$41.00

18+

$47.00

$41.00


Charges apply for any materials used. Blood tests $5. For special procedures please enquire at reception.  

International Patient Consultation Fees

GP Consultation

age

international patient

0-17

$97.00

18+

$97.00


Prices updated 1 December 2018


 

ACC Surcharge

age

ACC surcharge

0-17

$50.00

18+

$50.00

ACC Surcharge after hours $60 all ages

Charges apply for any materials used. For special procedures please enquire at reception.  

Enrolled Patient Consultation Fees-Copy

GP Consultation

age

enrolled

weekday

enrolled csc* holder

enrolled after hours

0-5

free

free

free

6-13

free

free

free

14-17

free

free

$39.00

18-24

$42.00

$19.00

$52.00

25 +

$43.00

$19.00

$53.00

 

*CSC = Community Service Card

Requests  for  completion of forms and certificates by your doctor  may incur a charge  of  $15 - $20 dollars.
Weekday consultations are Monday to Friday 8am-5pm (up to 15 minutes)
After hours consultations are Monday to Friday 6pm-8pm, weekends, public holidays (up to 10 minutes) 
Prices effective 1 July 2019

 

ACC Surcharge

age

enrolled

enrolled csc* holder

after hours

0-13

free

free

free

14-17

$31.00

$13.00

$31.00

18+

$38.00

$19.00

$38.00


Charges apply for any materials used. Blood tests $5.  For special procedures please enquire at reception.  

Fees updated 1 July 2019

 

Nurse assessments and treatments now available

One of our goals is to have patients seen by the right person, in the right place, at the right time while minimising waiting time. Our team of skilled and experienced nurses are able to assist with many conditions including urinary tract infections in females, emergency contraception pill, skin infections, common cold symptoms, and minor injuries as well as reviewing and advising on health problems. The maximum cost of a nurse assessment and treatment will be $35. Talk to our doctors, receptionists and nurses today about how this service may be suitable for you.

Triage: most ill, first care

We follow a triage system which decides the priority of your treatment based on the severity of your symptoms. If you are displaying urgent and acute symptoms you will always be treated with priority. Leaving your visit until evenings or weekends will mean that you may not be able to the see the doctor of your choice and may be faced with a long waiting time.   

When you arrive, please make us aware immediately if you are experiencing any of the following:

  • difficulty breathing
  • fainting
  • any chest pain or pressure
  • uncontrolled bleeding
  • coughing or vomiting blood
  • sudden severe pain
  • poisoning
  • major injuries, such as broken bones
  • severe headache
  • allergic reaction
  • high temperature
  • rash
  • sudden facial drooping or weakness in an arm or leg

Our Healthcare Teams

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Urgent Care Team

Click 'about' to see our urgent care team

Urgent Care Team

Your Urgent Care Practitioners:

  • Dr Rico Del Rosario
  • Catrina Riley - Nurse Practitioner

Your Urgent Care Nurse:

Arlene

Your Urgent Care Receptionist:

Sandra

 

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Healthcare Team 2

Click 'about' to see your Healthcare Team 2 members

When you are registered with our Practice, you will be assigned a Healthcare Team to take care of all of your needs.

Healthcare Team 2

Your Healthcare Team  Doctors:

  • Dr Mark Sweetapple
  • Dr Justin Pratt
  • Dr Maik Huneke

Your Healthcare Team 2 Nurses:

Kerriann, Davina, Lisa, Jane, Jillian & Sarah

Your Healthcare Team 2 Receptionists:

Chrissy, Abby & AnnMarie

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Healthcare Team 1

Click 'about' to see your Healthcare Team 1 members

When you are registered with our Practice, you will be assigned a Healthcare Team to take care of all of your needs.

Healthcare Team 1

Your Healthcare Team 1 Doctors:

  • Dr Stefan Freudenberg
  • Dr Alison Goodwin
  • Dr Amanda Cleland
  • Dr Shomel Gauznabi

Your Healthcare Team 1 Nurses:

Talia, Beks, Paige, Rebecca, Emma, Maddy & Ange

Your Healthcare Team 1 Receptionists:

Sandra, Mel & Emma

 

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Medical Centre Team Leads

Click 'about' to your medical centre team leads

Medical Centre Team Leads:

  • Dr Tony Edwards - Medical Centre Manager
  • Dr Mark Sweetapple - Clinical Lead
  • Andrea Halpin - Nursing Lead
  • Kath Fletcher - Administrator/Reception Lead
  • Kelly Baylis - Marketing, Communications & Operations Lead
  • Michelle Jensen - GP Coordinator
 

 

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Are you interested in joining our team?

Click 'about' to learn more

If you are a GP or Nurse interested in joining our team, please contact info@na.thedoctors.co.nz

Watch this space for any job opportunities that we have available.

Dr Amanda Cleland

Information coming soon

Dr Maik Huneke

GP, Trainer of TLA (Neural Therapy)

Maik joined The Doctors Napier team in 2018. 

Maik carried out his studies in Budapest and Greifswald (Germany).  After completing his studies he then worked in emergency services during his time in general medicine and as a GP in Germany. 

Maik recently moved to Hawkes Bay with his family, after working as a GP in England for the past two years. Maik has a particular interest in TLA (therapeutic local anesthesia or neural therapy).  Outside of work he enjoys the outdoors, food and the local Hawkes Bay wines, board games and reading. 

Nurse Practitioner Catrina Riley

Catrina Riley rejoined The Doctors Napier team in 2019 and is now part of our Acute care team seeing urgent/acute care patients

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Dr Alison Goodwin

MB ChB Otago

Dr Goodwin started at The Doctors Napier back in 2013.  She completed her training in Otago, where she then moved on to working in the Emergency Department in Hawkes Bay for 10 years.  Dr Goodwin then moved on to her GP training. 

Her areas of interest are health & wellness, fertility, nutrition, lifestyle factors related to health and general GP work.  

Dr Goodwin works part time at our Napier clinic due to her family commitments.

“Outside of work family takes up most of the my time, but in any spare moments, I enjoy swimming, cycling, scrabble, and walking.”

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Dr Mark Sweetapple

MB ChB, Dip Obst, FRNZCGP

Dr Sweetapple is a graduate of Auckland Medical School, and is interested in family medicine.

Outside of work he is interested in sports, tramping, reading and family activities.

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Dr Stefan Freudenberg

PhD, FRNZCGP, Partner

Graduating from the University of Munich in 1998 with a PhD in carcinoid heart disease, Dr Freudenberg has special interest in children's health, heart disease and emergency medicine. His specialist services include acupuncture, minor surgery and wound care. He also holds an allergy clinic on Friday afternoons. Stefan is also a teacher for the the Royal New Zealand College of General Practitioners.

Outside of work when he isn't busy with his four children, he is on the Board of Trustees at Napier Central School and is a very keen sportsman.


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Dr Justin Pratt

MBChB (Otago), FRNZCGP, DRCOG, Certs Skin Cancer Medicine/Surgery (University of Brisbane)

Dr Justin Pratt grew up in Napier and attended Otago University School of Medicine graduating in 1992. He qualified as a GP in 1997 and joined The Doctors team in 2003. Post graduate studies took him to the UK and Australia before settling with his young family back in Napier. His area of specialist interest is skin cancer diagnosis and surgery and he has dedicated skin cancer sessions both at the practice and for the local DHB.

Outside of work he enjoys a rich family life with his wife, three kids, the dog and the cat and enjoys tennis, music and on occasion surfing!

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Dr Shomel Gauznabi

Bachelor of Medicine, Bachelor of Surgery, Diploma of Paediatrics

Shomel started with The Doctors as a Registrar in 2018

Shomel studied at the University of Auckland and after finishing University he spent most of his years in the large urban hospitals of Auckland.  There, he spent a significant amount of time in Paediatrics, Emergency Medicine and Adult General Medicine

After finishing University he spent most of his years in the large urban hospitals of Auckland where he spent time in Paediatrics, Emergency Medicine and Adult General Medicine.

Now working in general practice he hopes to bring his experience of hospital medicine to the community

Area of Interests: Shomel particularly enjoys complex medical issues but also loves to dabble in minor procedures. Medical issues surrounding chronic disease, palliative care and infectious disease are of particular interest for me.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Interests outside of work: "I have a real passion for football, surfing and a food lover"

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Dr Rico Del Rosario

Rico has been part of The Doctors Napier since 2013 and more recently has become our urgent care doctor. He covers our urgent care/acute care 'walk-in' service on weekdays.  

Enrol now

The Doctors Napier warmly welcomes new patients from out of the Hawkes Bay Region.  Due to demand, we are currently unable to take any local patients, who already have a local GP.  

Give us a call or drop in to reception find out about enrolling with us. Our reception team are happy to help you through the enrolment process.We also welcome casual and walk-in patients for urgent care on evenings, weekends and public holidays.  Being enrolled has many advantages:

•    We send you reminders and recalls for important health management
•    Pay less to see the doctor
•    Pay less for prescriptions (for subsidised medicines prescribed by your doctor)
•    Appointment bookings

Simply ask at reception whether you are eligible to be enrolled. You may need to bring in an original ID document to prove you're eligibility and entitlement (e.g. Birth Certificate, Passport, Visa) before your first visit - call our team to find out.

You do not need to be a patient with us to be seen by one of our medical team.If you’re a visitor to the region and need medical care, you’re also welcome. Please call our friendly team for an appointment.  All visitors and casual patients, please be aware that extra charges can apply when you are not enrolled.

There are many more benefits to enrolling, click here for general Enrolment information.

Latest News

Patient Newsletters

Click the links below to keep up to date with what's happening across our 4 centres

 

March 2019

We are changing our Patient Management System

This month we are moving to a new patient management system.  This new system is one of the most advanced clinical systems available.  The core focus of this new system is to improve the quality and efficiency of healthcare service delivery.  We appreciate your patience as we upgrade and learn this new software.  This will be a big change for our staff, but with this change we will be able to streamline how we care for our patients, and provide better communication.

You may be asked to update your patient details when you next visit the doctor to ensure we hold the correct details for you.

Follow us on Facebook to keep up to date with the latest news by clicking here.

03/10/2018

Congratulations Dr Justin Pratt

The Doctors Napier is proud to congratulate our very own Dr Justin Pratt. 
He has just completed a 2 year training programme with the Skin Cancer College, passed written examinations and surgical case logs, resulting in being awarded the Advanced Certificate in Skin Cancer Medicine and Surgery, and becoming recognised by the College as an Accredited skin cancer doctor.
Well done Justin.

16/08/2018

Telephones

We are urgently working on correcting the delays many of you are experiencing calling into our clinic. Sincere apologies for these delays, watch this space!!

Did you know you may be able to avoid calling in by using Manage My Health? You can book your own appointments, request prescriptions and view lab results. If you're not already registered see one of the team to help get you set up.

What you've been saying

"Having moved to Napier recently, I compare the centre very favourably with the one I went to in my previous city. It offers more services, for longer hours, is very convenient and the staff are friendly, helpful and knowledgeable".

We love it when you share your feedback with us. It helps us to improve how we care for you and your family. If you have some feedback you'd like to share please fill in the form below.

Contact Us

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