The Doctors Napier

Yes, you can book with a GP!  However, you MUST call us first to speak to a GP, who will be able to provide a phone consultation, or if necessary will arrange a Face to Face consultation.  We will only be operating on the day appointments, NO advanced bookings at this stage.

To avoid long waits on the phone, you can request a call back from your GP, by clicking the link below to submit an online form.  Please be aware in most instances we will try to get your own GP to call you back, however if your GP is away it will be another member of our clinical staff who will return your call. Please specify who you wish to speak to in the message section of the submission form. 

*Please do not use this submission form if you are needing to speak to someone URGENTLY. 

WHAT WILL LEVEL 2 LOOK LIKE AT THE DOCTORS NAPIER?

During the different levels of Lockdown we have had to make a number of changes throughout our clinics and adapt accordingly.  We have made some really positive changes, which we will continue to move forward with.
 
During Level 2, we will:
  • Continue to run as the Napier CBAC Centre.  Any Covid-19 testing or assessments will need to be booked by calling 06 6504000.
  • We will resume our routine and urgent/acute care with BOOKED APPOINTMENTS ONLY.  Anyone needing an appointment will need to be first called by our clinician to assess the need for being seen face to face. This is to ensure we are able to separate respiratory (cold & flu like symptoms) and non-respiratory cases for the safety of both our patients and staff.  This will also help minimise the amount of time waiting in the clinic. 
  • PLEASE NOTE WE WILL NOT BE RUNNING A 'WALK IN' CLINIC
  • Nurse appointments will continue to run from our Greenmeadows Clinic for now, these appointments MUST be booked appointments.
  • There will be a limit to the amount of patients we can have in the waiting room at any given time.  We will work with a one in, one out system.
  • All prescriptions will continue to be faxed to your pharmacy of choice.
  • Manage My Health bookings will remain disabled at this point in time, this is to enable our clinicians to speak to you first before bringing you in. 
  • Napier X-Ray hours are currently under review - watch this space, we will update these as soon as possible. 

The way we are operating is constantly changing.  We are trying to adapt and adjust to make things work best for both staff and patients, both for convenience and safety.  We will keep you up to date with our changes as we progress.  Thank you again to all of our patients for your support and resilience through what has been an extremely difficult time.

The Doctors Napier, 30 Munroe Street is currently running as a Covid-19 Testing and Assessment Centre.  Please be aware testing is by appointment only.  If you have symptoms of Covid-19 please call 06 650 4000 to arrange an appointment for testing.

Some of our Amazing Team working in our CBAC centre. Photo Credit: @EJRphotograhy

The Doctors Napier, founded in 1989, provides a complete family and urgent general practice service. We are open every day of the year, except Christmas Day.

In addition to the full range of primary care provided at The Doctors Napier and recently refurbished and expanded The Doctors Greenmeadows, we offer a number of additional services, including nurse-led health clinics and programmes giving patients expert guidance, support, or treatment. For patient convenience, we are also home to a physiotherapist, x-ray, midwives and pharmacy. All our systems are fully computerised, allowing us to access test results directly from the laboratory. We are also contracted to provide health services to the students and staff at Eastern Institute of Technology (EIT), as well as the recent addition of our new centre at The Doctors Westshore. 
 

Book an appointment online

The online patient portal Manage My Health (MMH) is available at The Doctors Napier for all enrolled patients to:

  • Request repeat scripts 
  • Book appointments with Doctors (this option is currently disabled due to Covid-19)
  • Access test results 

Please contact us directly to start your registration. Then click here for How to Use It and How to Register. You can click here to go directly to the portal to register with us.

Are you OK? It's OK to ask for help

Suicide rates within New Zealand are increasing at a rapid rate.  It is a worldwide problem.
 
Hawkes Bay alone has devastatingly high suicide rates, with the East Coast having the highest rate in New Zealand. 
 
Our whanau, our community, our nation need us!  Ask your loved ones the hard questions.  Don't assume "they'll be OK". 
If you need help, asking for help is OK! Asking for help can be daunting, but asking is your first step to get the help you need. 
 
Our team at The Doctors are always here to help.

How can I access help? 

If you are feeling suicidal or have concerns that someone is suicidal, we treat this as a matter of urgency.  Call our clinic and ask to speak to a nurse or GP urgently.  You do not have to go into detail with our call centre/front desk staff, simply let them know your matter is urgent. 
 
Alternatively, you can present into our Napier clinic, 30 Munroe Street and ask to be seen urgently, you will be seen as a priority. 

I can't afford to see my doctor but I need help?

Never let the cost of a consultation stop you from accessing help.  We have access to different funding streams when cost is a barrier, in particular for mental health issues.  This may mean your visit can be partially or fully funded.  If we cannot access funding for you and it is a mental health or medical emergency, it is our policy to see you regardless of whether payment can be made or not. 

Where else can I get help? 

  • 0800 112 334 - Emergency Mental Health Service (Crisis Team)
  • 06 8788109 - Hawkes Bay Hospital - Community Mental Health
  • Free call or txt 1737 any time for support from a trained counsellor
  • 0508 828 865 - Suicide Crisis Helpline
  • 0800 543 354 - Lifeline
  • 0800 787 984 - Youthline
Click the link to see a comprehensive list of Mental Health & Wellbeing Apps
 
You can always find more information by going to Lifeline

Our services

Photo credit: Health Hawkes Bay

The Doctors provides a wide range of primary healthcare services onsite at 30 Munroe Street, Napier. Our services include:

Acupuncture

 

Flu Vaccinations

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Staying well over autumn and winter means getting ready now.

Getting your flu vaccine is one of the best things you and your whanau can do to help stay well through these seasons. Flu can be anywhere and the best protection is a flu vaccine.

Please phone or pop in to make an appointment for your flu vaccination. Please note that you will be asked to stay 20 minutes after having your vaccine to be monitored in case of any adverse reaction.

If you're over 65 years, pregnant or have a chronic condition you may qualify for a FREE flu vaccine. Ask at reception or click on the link below.

What to do now

  • contact us to book a flu vaccine appointment
  • complete the Flu Vaccine Consent Form to take with you
  • talk with your medical team with any queries, we're here to help

Forms to complete

For more information

Immigration Medicals

The Doctors Napier is registered with NZ Immigration to be able to provide NZ Immigration Medicals.  We are able to provide Full & Limited medicals, including on-site Xray's and referrals to the laboratory for lab testing which is located just down the road. 

Please phone 06 8354696 to book an appointment.

If you have any questions about the NZ Immigration process, or which Visa you need to apply for you can find this on the NZ Immigration website by clicking here

Mental health

 

Midwives

Midwife Judy Stark operates from the 1st floor at The Doctors Napier.  Judy has over  25 years experience as a midwife. Judy supports home births, hospital births and deliveries at the birthing unit.
You can contact her by calling the Doctors Napier on 06 8354696 or contact her after hours service on 06 8350292.
For more information about Judy click here.

Minor surgery

The Doctors Napier has a minor operation room available for our GP’s to carry out minor procedures (Mole removals, ingrown toenails, Contraception implants /removals etc)
An appointment for minor surgery requires an initial appointment with your doctor to discuss the surgery.  You will be advised of the cost of your surgery at this initial appointment.

All minor procedures must be paid for on the day.


Neural Therapy

Therapeutic Local Anaesthesia (TLA) Therapy - Neural Therapy

Do you suffer from chronic pain conditions? Neural Therapy is an alternative to Steroid Injections.
Dr Maik Huneke is an experienced trained practitioner in Therapeutic Local Anaesthesia Therapy. 
 

What is Neural Therapy?

  • Neural Therapy is an injection treatment that can stimulate healing quickly
  • Neural Therapy is a great option for all sorts of chronic pain conditions
  • Using TLA helps open circulation and reduces inflammation and muscle tension quickly
 
Please call 06 8354696 for bookings. (Please note initial consultation is needed before treatment)
Appointments for Therapy are between 15-45 minutes. Prices range from $50-$100 per treatment (Initial consultation not included in this price)
Individual results vary

Nurse specialty clinics

Specialised practice nurses run clinics for people with long term health needs, and for health screening.

Diabetes, women's health, asthma, smoking cessation, sleep assistance, healthy heart, healthy lifestyle, and stress reduction clinics are all available - please call us to make an appointment.

Diabetes clinic 
We offer diabetic education, reviewing of recent blood test results, lifestyle review, motivation and goal planning in a relaxed, friendly atmosphere. Our aim is to ensure optimal diabetic control to help prevent diabetic complications. Clinic available Tuesday and Wednesday mornings. 

Women's health clinic 
The Women's Health clinic is led by qualified smear taker nurses and our aim is to offer cervical smears under the Cervical Screening Programme guidelines. We offer 30 minute appointments in a relaxed, comfortable, private environment where a range of women's health issues can be discussed.

Smoking Cessation
The Smoking Cessation (Stop Smoking) clinic is led by a qualified, supportive smoking cessation nurse. We offer advice and support on how to stop smoking, and government subsidised nicotine replacement patches and gum in a friendly, relaxed and supporting environment. 


Lifestyle heart health clinic
A clinic for people with heart disease, stroke, high cholesterol (cardiovascular) conditions or those seeking weight management is available at The Doctors Napier. This clinic is led by a specialist nurse whose role is to educate, advise, and support people in making positive lifestyle changes to help reduce cardiovascular disease. 

Respiratory clinic
Medication information, asthma plans, spirometry, lifestyle advice - for adults and young people. 

 

Pharmacy

Unichem Munroe St Pharmacy is located onsite at The Doctors Napier. For More information click here

Phone & Video Consultations

Our clinicians can offer you the option of a phone consultation, or video consultation.  Currently due to Covid-19 the majority of our consultations are phone consultations.  As we come out of the different lock down levels, we will still offer this option, as often this is a more convenient way of consulting with their GP.  

*Please note standard consultation fees apply for this service

Physiotherapy

Physio Direct is located on the first floor inside The Doctors Napier building.

Physio Direct can be contacted on: 0800 5555 123 or 021 712 697

 

Respiratory clinic

 

Seafarers medicals

All seafarers must have a certificate of medical fitness before they can be issued with a new seafarer certificate. To get a certificate of medical fitness, they must pass a medical examination by a registered or approved medical practitioner. 

Dr Stefan Freudenberg at The Doctors Napier is approved by Maritime New Zealand as a qualified doctor for the purpose of carrying out medical examinations of seafarers for certificates of medical fitness. Dr Freudenberg is the only approved examiner in Hawkes Bay.

Please call reception to book an appointment with Dr Freudenberg.

Skin Cancer Checks

Dr Justin Pratt is our resident skin cancer doctor.  His area of special interest is skin cancer diagnosis and surgery.  He is an accredited skin cancer doctor with the Skin Cancer College of Australasia and with the Hawkes Bay District Health Board.  He holds skin cancer clinics both at the practice and for the local DHB. Bookings are made by phone and please be sure to let us know if you are booking for a skin cancer check, so we can allocate the correct amount of time for your booking.

Here are some helpful links below:

Scan your skin:   https://www.scanyourskin.org/

DermnetNZ:        https://dermnetnz.org/

Smoking cessation

 

Urgent Care Services

If you have an emergency please dial 111 immediately.

Please be aware we are currently NOT OFFERING A "WALK-IN" SERVICE.  

However, if you are needing to be seen urgently or acutely please phone us on 06 8354696. We will arrange to have a clinician call you back and assess your need.  They will then be able to book you appropriately based on your health care needs.  This is to keep yourselves and our staff safe.  This will also help minimise the amount of time you have to spend waiting in the clinic. 

X-Ray

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Napier X-Ray (TRG Imaging) is located on the first floor of The Doctors Napier.  There is lift access available. Napier X-Ray provides a fully digital General X-Ray Service.  We accept all ACC, DHB and Private X-Ray referrals.

Napier Xray Hours are:

9:00am – 12:30pm 

1:30pm – 5:30pm Weekdays

 

12:30pm – 4:30pm Weekends & Public Holidays

No appoinment necessary.

Napier Xray is also contracted to carry out NZ & Australian Immigration Chest Xray Examinations.

Hours

Level 2 COVID-19 Hours

Open 8am - 5pm Monday - Friday - bookings are essential

After Hours

Call 06 8354696 and your call will be diverted to City Medical. Closed Christmas Day. 

Please read After Hours FAQs here and After Hours Press Release here.

NB: All prices are subject to change without prior notice

Enrolled Patient Consultation Fees

GP Consultation

age

enrolled

weekday

enrolled csc* holder

enrolled after hours

0-5

free

free

free

6-13

free

free

free

14-17

free

free

$39.00

18-24

$42.00

$19.00

$52.00

25 +

$43.00

$19.00

$53.00

 

*CSC = Community Service Card

Requests  for  completion of forms and certificates by your doctor  may incur a charge  of  $15 - $20 dollars.
Weekday consultations are Monday to Friday 8am-5pm (up to 15 minutes)
After hours consultations are Monday to Friday 5pm-8pm (**6pm-8pm for Under 18's), weekends, public holidays (up to 10 minutes)
Prices effective 1 July 2019

 

ACC Surcharge

age

enrolled

enrolled csc* holder

after hours

0-13

free

free

free

14-17

free

free

$31.00

18+

$38.00

$19.00

$38.00


Charges apply for any materials used. Blood tests $5.  For special procedures please enquire at reception.  

$19.00 fee applies for Non-Attendance of appointment. Please cancel within 4 hours of appointment time if you are unable to attend.

Fees updated 1 July 2019

 

Casual Patient Consultation Fees

GP Consultation

age

casual

(weekdays)

casual with csc/huc* (weekdays)

casual (after hours)

casual with csc*(after hours)

0-5

$23.00

$23.00

free**

free**

6-13

$68.00

$62.00

free**

free**

14-17

$68.00

$62.00

$72.00

$64.00

18-24

$85.00

$70.00

$95.00

$72.00

25 +

$85.00

$70.00

$95.00

$72.00

**free to local children residing in Hawkes Bay

Weekday consultations are Monday to Friday 8am-5pm (up to 15 minutes)
After hours consultations are Monday to Friday 6pm-8pm, weekends, public holidays (up to 10 minutes) 
HUC = high user card | CSC = community services card | 
Prices updated 1 July 2019

 

ACC Surcharge

age

casual

casual with csc/huc*

0-13

free

free

14-17

$47.00

$41.00

18+

$47.00

$41.00


Charges apply for any materials used. Blood tests $5. For special procedures please enquire at reception.  

International Patient Consultation Fees

GP Consultation

age

international patient

0-17

$97.00

18+

$97.00


Prices updated 1 December 2018


 

ACC Surcharge

age

ACC surcharge

0-17

$50.00

18+

$50.00

ACC Surcharge after hours $60 all ages

Charges apply for any materials used. For special procedures please enquire at reception.  

Nurse assessments and treatments now available

One of our goals is to have patients seen by the right person, in the right place, at the right time while minimising waiting time. Our team of skilled and experienced nurses are able to assist with many conditions including urinary tract infections in females, emergency contraception pill, skin infections, common cold symptoms, and minor injuries as well as reviewing and advising on health problems. The maximum cost of a nurse assessment and treatment will be $35. Talk to our doctors, receptionists and nurses today about how this service may be suitable for you.

Triage: most ill, first care

We follow a triage system which decides the priority of your treatment based on the severity of your symptoms. If you are displaying urgent and acute symptoms you will always be treated with priority. Leaving your visit until evenings or weekends will mean that you may not be able to the see the doctor of your choice and may be faced with a long waiting time.   

When you arrive, please make us aware immediately if you are experiencing any of the following:

  • difficulty breathing
  • fainting
  • any chest pain or pressure
  • uncontrolled bleeding
  • coughing or vomiting blood
  • sudden severe pain
  • poisoning
  • major injuries, such as broken bones
  • severe headache
  • allergic reaction
  • high temperature
  • rash
  • sudden facial drooping or weakness in an arm or leg

Our Healthcare Teams

Mandeeps Manage  

Dr Marta Piszel

GP

Dr Marta Piszel joined The Doctors Napier team in January 2020

Dr Owen Kelly

GP

Dr Owen Kelly joined The Doctors Napier team in January 2020.

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Urgent Care Team

Click 'about' to see our urgent care team

Urgent Care Team

Your Urgent Care Practitioners:

  • Dr Rico Del Rosario
  • Catrina Riley - Nurse Practitioner

Your Urgent Care Nurse:

Arlene

Your Urgent Care Receptionist:

Sandra

 

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Healthcare Team 2

Click 'about' to see your HCT2 Team Members

When you are registered with our Practice, you will be assigned a Healthcare Team to take care of all of your needs.

Healthcare Team 2

Your Healthcare Team  Doctors:

  • Dr Mark Sweetapple
  • Dr Justin Pratt
  • Dr Maik Huneke
  • Dr Owen Kelly
  • Dr Ella Toynton

Your Healthcare Team 2 Nurses:

Kerriann, Davina, Kate, Jane, Jillian, Jemma & Sarah

Your Healthcare Team 2 Receptionists & Assistants:

Chrissy, Abby & Sonia

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Healthcare Team 1

Click 'about' to see your HCT1 Team Members

When you are registered with our Practice, you will be assigned a Healthcare Team to take care of all of your needs.

Healthcare Team 1

Your Healthcare Team 1 Doctors:

  • Dr Stefan Freudenberg
  • Dr Alison Goodwin
  • Dr Amanda Cleland
  • Dr Marta Piszel

Your Healthcare Team 1 Nurses:

Paige, Rebecca, Emma, Maddy, Jenna & Ange

Your Healthcare Team 1 Receptionists & Assistants:

Sandra, Emma & Kerry

 

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Medical Centre Team Leads

Click 'about' to see our Team Leads

Medical Centre Team Leads:

  • Dr Tony Edwards - Medical Centre Manager
  • Dr Maik Huneke- Clinical Lead
  • Andrea Halpin - Nursing Lead
  • Kath Fletcher - Administrator/Reception Lead
  • Kelly Baylis - Marketing, Communications & Operations Lead
  • Melissa Allport - GP/NP Manager
 

 

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Are you interested in joining our team?

Click 'about' to learn more

If you are a GP or Nurse interested in joining our team, please contact info@na.thedoctors.co.nz

Watch this space for any job opportunities that we have available.

Dr Amanda Cleland

Information coming soon

Dr Maik Huneke

GP, Trainer of TLA (Neural Therapy)

Maik joined The Doctors Napier team in 2018. 

Maik carried out his studies in Budapest and Greifswald (Germany).  After completing his studies he then worked in emergency services during his time in general medicine and as a GP in Germany. 

Maik recently moved to Hawkes Bay with his family, after working as a GP in England for the past two years. Maik has a particular interest in TLA (therapeutic local anesthesia or neural therapy).  Outside of work he enjoys the outdoors, food and the local Hawkes Bay wines, board games and reading. 

Nurse Practitioner Catrina Riley

Catrina Riley rejoined The Doctors Napier team in 2019 and is now part of our Acute care team seeing urgent/acute care patients

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Dr Alison Goodwin

MB ChB Otago

Dr Goodwin started at The Doctors Napier back in 2013.  She completed her training in Otago, where she then moved on to working in the Emergency Department in Hawkes Bay for 10 years.  Dr Goodwin then moved on to her GP training. 

Her areas of interest are health & wellness, fertility, nutrition, lifestyle factors related to health and general GP work.  

Dr Goodwin works part time at our Napier clinic due to her family commitments.

“Outside of work family takes up most of the my time, but in any spare moments, I enjoy swimming, cycling, scrabble, and walking.”

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Dr Mark Sweetapple

MB ChB, Dip Obst, FRNZCGP

Dr Sweetapple is a graduate of Auckland Medical School, and is interested in family medicine.

Outside of work he is interested in sports, tramping, reading and family activities.

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Dr Stefan Freudenberg

PhD, FRNZCGP, Partner

Graduating from the University of Munich in 1998 with a PhD in carcinoid heart disease, Dr Freudenberg has special interest in children's health, heart disease and emergency medicine. His specialist services include acupuncture, minor surgery and wound care. He also holds an allergy clinic on Friday afternoons. Stefan is also a teacher for the the Royal New Zealand College of General Practitioners.

Outside of work when he isn't busy with his four children, he is on the Board of Trustees at Napier Central School and is a very keen sportsman.


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Dr Justin Pratt

MBChB (Otago), FRNZCGP, DRCOG, Certs Skin Cancer Medicine/Surgery (University of Brisbane)

Dr Justin Pratt grew up in Napier and attended Otago University School of Medicine graduating in 1992. He qualified as a GP in 1997 and joined The Doctors team in 2003. Post graduate studies took him to the UK and Australia before settling with his young family back in Napier. His area of specialist interest is skin cancer diagnosis and surgery and he has dedicated skin cancer sessions both at the practice and for the local DHB. He is an Accredited Skin Cancer Doctor with the Skin Cancer College of Australasia.

Outside of work he enjoys a rich family life with his wife, three kids(all adults now)and the cat and enjoys tennis, playing bass and on occasion surfing!

 

Dr Ella Toynton

Dr Ella Toynton is our new Registrar who will be joining us for 2019/2020

Dr Rico Del Rosario

Rico has been part of The Doctors Napier since 2013 and more recently has become our urgent care doctor. He covers our urgent care/acute care 'walk-in' service on weekdays.  

Enrol now

The Doctors Napier warmly welcomes new patients from out of the Hawkes Bay Region.  Due to demand, we are currently unable to take any local patients, who already have a local GP.  

Give us a call or drop in to reception find out about enrolling with us. Our reception team are happy to help you through the enrolment process.We also welcome casual and walk-in patients for urgent care on evenings, weekends and public holidays.  Being enrolled has many advantages:

•    We send you reminders and recalls for important health management
•    Pay less to see the doctor
•    Pay less for prescriptions (for subsidised medicines prescribed by your doctor)
•    Appointment bookings

Simply ask at reception whether you are eligible to be enrolled. You may need to bring in an original ID document to prove you're eligibility and entitlement (e.g. Birth Certificate, Passport, Visa) before your first visit - call our team to find out.

You do not need to be a patient with us to be seen by one of our medical team.If you’re a visitor to the region and need medical care, you’re also welcome. Please call our friendly team for an appointment.  All visitors and casual patients, please be aware that extra charges can apply when you are not enrolled.

There are many more benefits to enrolling, click here for general Enrolment information.

Latest News

You can keep up to date with what is happening in our centres by following us on Facebook.

Patient Newsletters

Click the links below to keep up to date with what's happening across our 4 centres

Napier Medical team lighten dim atmosphere amid Covid-19 pandemic

See the link below to Stuff's article on what our team is doing to keep everyone's spirits high, and what it's like to be working through a pandemic.
 

In a rare moment of peace, nurse Davina Nicholas and her medical team enjoy a game of hop-scotch (croc-scotch) at the Napier Community Based Assessment Centre.

The Doctors Napier turns 30!

On 1st of September 2019 The Doctors Napier proudly celebrates 30 years of providing healthcare to our community.

The Doctors was founded in Napier in 1989 by Dr Bednarek, Dr Edwards & John Reekie.  It began at the current site at 30 Munroe Street, and since then has had several renovations.  The Doctors became a franchise and opened in Hastings, Palmerston North and nationally.  The Doctors (Napier) Ltd now has four sites, The Doctors Napier, The Doctors Greenmeadows, EIT Health Centre & The Doctors Westshore.  

The Doctors Greenmeadows opened in 2006 and underwent major renovations in 2014 and since grown in size and capability over the years, including the addition of a call centre. 

In 2007 EIT Health Centre became a satellite clinic of The Doctors (Napier) Ltd.  Most recently in 2016 The Doctors Westshore was added to it's list of clinics, taking over from Dr Craig who had provided 30 years of care to the Westshore community. 

In November The Doctors Napier Ltd was awarded at the GXH Medical Leads Conference for Improving Processes

Here at The Doctors Napier Ltd we are solutions-focused. Due to the increasing demand on our practices we are trying to provide more options to our patients to get the care you need. 
2019 has been a big year for us with the implementation of the following:
  • A new patient management system 
  • A new phone system to improve call wait times and more options to get the right person you need for your query
  • GP phone triage, giving our patients the option of being cared for over the phone without needing to come in to be seen. In turn this has improved access to our urgent care services and more available appointments to our patients
Thank you to our staff and community for your patience and resilience as we have implemented these major changes.

What you've been saying

"Having moved to Napier recently, I compare the centre very favorably with the one I went to in my previous city. It offers more services, for longer hours, is very convenient and the staff are friendly, helpful and knowledgeable".

"I have always been treated with a friendly, courteous & professional manner and in these difficult times the courage and commitment they are displaying is phenomenal"

"Amazing staff is an understatement! Thinking of you all during these times and may you all keep safe and well.  Thank you so much for your service and dedication"

"Thinking of you all.  Such a lovely team at The Doctors Napier"

We love it when you share your feedback with us. It helps us to improve how we care for you and your family. If you have some feedback you'd like to share please fill in the form below.

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