The Doctors Massey Medical

The Doctors Massey Medical are a family friendly, welcoming medical practice providing a full range of general practice services. We continue the Christian tradition of caring with compassion and skill for those in our local community. We work in partnership with our patients to prevent ill health and promote well-being for all those registered with us. 

The practice is owned by doctors Rachel Appleby, Joy Stevens, Jane Renwick and Stuart Monk who all have post graduate qualifications in general practice (Fellows of the Royal NZ College of GPs). The practice maintains accreditation through the Royal NZ College of GPs Cornerstone Programme. We strive to be family doctors for all our local community.

Our large practice space means we can offer treatment of minor accidents and wound care, so our local community don't need to travel for these services.  We offer disease prevention & promotion of healthy lifestyle, multi-ethnic patient care, continuity of care, informed choices, responsive to the special status, health needs and rights of Maori, disabled access, working with other agencies and community services, refugee care and assisting with psycho-social issues.

Just a reminder: When you make an appointment let us know any change of details (address/phone number) and appointments are 15 minutes - if you think you'll require longer please book a double appointment (extra fee).

We warmly welcome new patients, so ask us today about enrolling. 

Services we provide

The Doctors Massey Medical provide a comprehensive range of primary health care services for people of all ages, young and old. Disease diagnosis and management, specialist referrals, and work certificates.

Primary health care services

 

  • Chronic disease management including diabetes and heart health
  • Healthy lifestyle education including green prescription referrals
  • Cervical smears
  • ECGs
  • Spirometry
  • Ear Syringe
  • Blood Pressure Checks
  • Immunisations – childhood immunisation, flu vaccinations, occupational vaccinations, travel vaccinations, pertussis vaccine for pregnant women.
  • Warfarin management
  • Sore throat assessments
  • Wound care – there may be an additional charge for consumables
  • Asthma education & Management

Funded Services

  • Interpreting services (booked when appointment is made)
  • Refugees – comprehensive care with some fully funded visits
  • Maternity care can be funded, if not enrolled with a lead-care provider or independent midwife after 14 weeks and in some clinical situations
  • Smoking cessation programmes
  • Youth & sexual health (criteria apply please ask)
  • Podiatry for diabetes
  • Cervical smear (criteria apply – please ask)
  • Mental health (limited funding for some high risk groups)
  • Terminal Care

Women’s Health

Provide women with family planning advice, IUCD & Mirena insertion, Jadelles, cervical smears (nurse smears are available at reduced cost). We also provide breast examinations and mammogram referrals, STI checks, menopause advice and treatment & screening for diabetes and heart disease.

Maternity care for first 3 months (free) with referral to midwives and obstetric care as indicated. Also postnatal care is free up to 14 days post-delivery. Free flu and pertussis vaccines are available to pregnant women.

Men’s Health

Provide men with family planning advice, prostrate checks, STI screening and screening for diabetes and heart screening.

Stopping Smoking

Provide stopping smoking assistance including support, nicotine replacement and medications (Zyban & Champix). An appointment can be made with a doctor or a nurse.

Young People

Provide full paediatric and teenage care including well child checks and immunisation programme, glue ear screening, oral health screening, youth counselling. STI checks and contraception for teenagers as required.

Accidents

Provide treatment for minor accidents, removal of foreign bodies, suturing cuts, treating strains and sprains. All aspects of wound care. Referral for X-Ray or specialist as needed. Comprehensive ACC medical services. We also include sports & occupational injuries.

Minor Surgery

Removal of suspicious skin lesions, including moles, lumps and ingrown toenails.

Immunisations

Flu Vaccines – Free for over 65’s, many chronic health conditions and children under 5 with recurrent respiratory illnesses, and pregnant women. Flu vaccines are available until 1 December 2018. See website www.fightflu.co.nz

Travel Medicine – Appointment with doctor in first instance. All relevant advice, vaccinations and malaria prevention medication provided payment to be made in advance for all vaccine orders. See website wwwnc.cdc.gov/travel

Immunisation Schedule www.immune.org.nz All infant and childhood vaccines provided as per government schedule, Gardisil vaccines & tetanus boosters. Childhood vaccines are essential to prevent major and potentially fatal illnesses eg. Whooping cough and polio. We have a system of nurse recalls.

Other Vaccines can be ordered and paid for including chicken pox vaccine, shingles vaccine etc.

National Immunisation Schedule - 6 weeks, 3 months, 5 months, 15 months, 4 years, 11 years, 12 years (girls only), 45 years tetanus and 65 years tetanus and influenza vaccine.

HPV vaccination available free to young males. HPV vaccines will be available again in November. Phone the nurse first.

Mental health

Including counselling (some funding is available for certain high needs groups). Alcohol and substance abuse services including safe drinking limits, counselling, referral to CADS and community agencies.

Medicals

We can undertake a range of medical examinations including drivers, diving, insurance, and others by arrangement.

Elderly health

Including comprehensive global checks, memory checks, psychological issues, accessing home help and community assistance & transitioning to care of elderly facilities if requested.

Terminal care

For our enrolled patients we can provide care in liaison with West Auckland hospice. This may include home visits if needed.

Cardiovascular Screening

The CVD (Cardiovascular Disease) Screening Programme offers a systematic risk assessment of eligible patients. This allows us to provide comprehensive management of high risk patients, by setting goals, then developing and implementing a wellness plan to reduce patients CVD risks.

Rheumatic Fever Prevention Programme

Rheumatic Fever is completely preventable by correct treatment of Strep A sore throat infections. Untreated, this can result in damaged heart valves and decreased life expectancy.  High risk groups are Maori and Pacific children aged 4 – 19 years, and also those in poor quality, crowded housing.  Concerning symptoms are: temperature >38 C, no cough, swollen tonsils (with or without pus), and swollen lymph nodes. The Doctors Massey Medical is a designated Rapid Response Clinic for treatment and prevention of Rheumatic Fever – this means you can be seen by the nurse immediately and may avoid needing a doctor’s appointment.

Appointments

If you need a health care appointment with a Massey doctor, give us a call on (09) 831 0170.

Test Results

How to access your test results - If your results indicate that some action is required, the practice will contact you. If you do not hear from us you may assume the test result has given no cause for concern. However, if you would like to access the result please phone the nurse from 2-5pm. Allow at least 2 days for blood results and 1 week for other test results to be processed. The nurses may text you to phone them if they need to discuss a result with you. Please check at the front desk that we have your latest mobile phone number.

Your test results automatically go to Testsafe where they are stored securely for electronic access by other doctors. e.g. at the hospital. This enables safer care and avoids having to have tests redone. If you wish to opt out of this system please inform us.

Repeat Prescriptions

Some repeat prescriptions can be requested without seeing the doctor. However, all repeat prescriptions do require periodic reviews with the doctor. Different medications require differing length of review periods e.g. three or six monthly. The time interval will be agreed with the GP. Repeat prescriptions can be requested by phoning the nurse. Please allow at least 24 hours for your prescription to be ready. An additional fee will be incurred for faxed scripts or those required on the same day.

 

Hours

Christmas Hours 2018:

Monday 24th December 8.00am – 4.00pm
Tuesday 25 December  CLOSED
Wednesday 26th December CLOSED
Thursday 27th December 8.00am – 5pm
Friday 28th December 8am-5pm
Monday 31 December CLOSED 
Tuesday 1st January CLOSED 
Wednesday 2nd January CLOSED 
Thursday 3rd January 8.00am – 5pm 
Friday 4th January 8.00am- 5.00pm
Normal hours resume on Monday 7th January, with the exception of No Late Nights.  Late nights resume on Monday 21 January 2019

Our standard opening hours outside the holiday season are: Monday, Tuesday, Thursday 8am – 7pm; Wednesday 8am – 6.30pm; Friday 8am – 5pm.  Closed Saturday and Sunday. Plenty of car parking out the back.

After hours phone The Doctors Massey Medical, 831 0170, where the phone is answered by a registered nurse who may be able to assist you when we are closed. If you have an urgent health issue that needs attention on a public holiday or a weekend then visit Westcare White Cross 131 Lincoln Road Henderson or for urgent situations Waitakere Hospital emergency department on 55-75 Lincoln Road

Patient Charges - from 1 December 2018 there will be a reduction in fees with a valid Community Services Card

Enrolled patient fees

GP Consultation

Age Monday to Friday Community Services Card
0 - 13 years FREE FREE
14 - 17 years $32.00 $12.50
18 - 24 years $36.00 $18.50
25 - 64 years $41.00 $18.50
65+ years $37.00 $18.50

A $5 admin charge applies if it is the first visit and to Cervical Smears.
Effective 1 December 2018.

Casual patient fees

GP consultations - Casual visits

Age No CSC CSC           
0 - 5 years FREE FREE
6 - 17 years $50.00 $40.00
18+ years $70.00 $55.00

CSC = Community Services Card
Effective 1 December 2018

ACC consultation fees

ACC Consultations

Age Standard Community Services Card
0 - 13 years FREE FREE
14 - 17 years $25.00 $12.50
18+ years $37.00 $18.50

Dressings and consumables are additional. Wound care for ACC is usually free. Fees are subject to change.
Effective 1 December 2018

Prescription fees

Prescription Fees

Service Fee
0 - 13 $5.00
14 - 17 $10.00
Same day (faxed & mailed) $25.00
24/48 hours notice $17.00

Effective 1 December 2018

Other charges - Information

Other Charges 

Service Fee
Flu Vaccination 2017 $28.00 or free for 65+yrs, pregnant women or people with certain chronic or long term conditions
Drivers Medical $70.00
Minor Surgery (30min appt) $320.00
Punch Biopsy $100.00
Home Visits (by prior arrangement)  from $100.00 (non-CSC) or from $65.00 (CSC)
Liquid Nitrogen (requires Dr consult first time) $20.00 + cons fee
Pregnancy Test with Nurse $10.00
Depo Injection with Nurse $15.00
Injection with Nurse $12.00
Ear Syringing (may require Dr consult) $25.00 + cons fee if required
Nurse consultation - short $15.00 
Nurse consultation - long  $25.00 
Dressings with nurse from $10.00 
ECG with Nurse  $40.00
IUCD insertion with Dr Jane Renwick $75.00
Jadelle with Dr Monk Fully funded for eligible people, insertion $90.00, removal $150.00
Cervical Smear with Dr Consultation fee + $5.00
Cervical Smear with Nurse $25.00
Forms to be filled out without a consultation from $20.00

A $15 administration fee will be added to your account if it is not paid at the time of the consultation. This fee will be removed if the account is paid within the next 7 days.
Appointments are 15 minutes: if you feel you need a longer time with your Massey doctor please request this at the time of booking, you will be charged accordingly. Each patient requires their own appointment time slot. If more than one person in a family needs to see the doctor it is important that you advise reception when booking.
Please tell reception at the time of booking if you have a seriously unwell, e.g. chest pain, severe shortness of breath or a child that needs to be seen urgently.
Change of Details: Please let us know. It is really important to advise reception as this helps us to communicate with
you.
New Patients: A $5 administration fee is charge for the first visit only. $5.00 per person or $20 maximum per family.  First Consultations must always be paid for at the time of the consultation.

Our Team

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Dr Janice Lee

MBChB

Born in Malaysia, Janice is Malaysian Chinese, and can write and speak fluently in Mandarin, Cantonese, Malay and of course English. She is comfortable to consult in Mandarin, Cantonese, Malay or English.

Janice came to New Zealand to pursue her medical degree and graduated from the University of Auckland in 2012. Since graduation, she has worked in all 4 major hospitals in greater Auckland region (Auckland City Hospital, North Shore Hospital, Middlemore Hospital and Waitakere Hospital) with various level of experience in Surgery, Psychiatry, Medical Subspecialties, and especially more experience in General Medicine as medical registrar.

Since becoming a GP, Janice enjoys getting to know her patients well, forming relationship with great trust, and being the specialist of their overall health. She believes that good healthcare should be patient-centred, with good clinical decisions made collaboratively with patients, based on their values. She has great interest in chronic care disease (diabetes, heart and lung disease) and women’s health. She is currently also pursuing further post-graduate studies in Women’s Health at University of Auckland.

Janice is married with a toddler son whom she enjoys spending the most time with, on the weekends. Her other passions include reading, joining aerobic classes and watching movies/drama with her husband (of course after their son’s bedtime!).

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Receptionist Ann Huysdens

Ann has had many years' experience as a medical receptionist working at other West Auckland practices. Ann says she likes working in a medical centre as she likes to be able to help people.  Outside of work Ann has grown up adult children and grandchildren.  She currently works with us three days per week. 

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Registered Nurse Gwen Roberts

Gwen is originally from Northland and studied nursing at Manukau Polytechnic and AUT. She gained experience working Auckland, Middlemore and Starship Hospitals in Auckland, before heading off on her O.E. and nursing in the United Kingdom.  Gwen has also worked and volunteered in Germany at Operation Mobilisation and West Africa Togo with the Africa Mercy as a nurse.  Since 2008 Gwen has been working in primary healthcare and has qualified as a trained Plunket Nurse. Gwen is a qualified smear taker and has completed GASP asthma training and occupational health training.
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Receptionist Vicki Moore

Vicki has joined us from previous admin and medical reception positions. She lives locally and enjoys her life with children and grandchildren.

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Receptionist Natalie Rennie

Natalie works part time on reception and devotes her remaining time to looking after her two children. She previously worked in Travel and enjoys meeting and getting to know our patients, and playing a role in caring for their health.

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Registered Nurse Anita Parkinson

Anita was born in the UK and moved to New Zealand in 2013. Anita first studied General Nursing in Leeds, Yorkshire, and graduated as a Registered Nurse in 1991. She has a particular interest in helping clients with diabetes and has a Diploma in Diabetes Management. She loves living in New Zealand and her hobbies include competing in triathlons and art.
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Registered Nurse Cheryl Portman

Cheryl is married with three lovely girls and one son in law. Originally from the South Island she trained in Marlborough. Most of her nursing practice has been in the community in a variety of settings from urgent and accident care to school nursing and vaccination programs as well as general practice where she has gained experience over 30 years. Cheryl enjoys working in a team of health professionals to help people stay healthy in their own homes, building relationships with families and individuals to further this goal.
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Registered Nurse Rose Tremain

Aeons ago, Rose trained as a registered nurse at Auckland Public Hospital.  After that, she did midwifery and Plunket training, attended Bible College of NZ on Lincoln Road, and then went to Asia to work for a few years. On her return, she mostly worked as a practice nurse, in Mt Eden and West Auckland. Rose is also a qualified smear taker and has a lot of expertise in diabetes care.
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Practice Manager Robyn Goldsworthy

Robyn is an administrator and behind the scenes person and has worked at Massey Medical since 2000. She sees to all the administrative tasks involved in running the medical centre. Robyn is available for our patients, whether it is for assistance with an account, general information, or any other problem you may have. Robyn comes from a Banking background, has lived in the UK & Australia and in her youth travelled extensively in Europe. She has two grown children and two grandsons & enjoys reading and patchwork.

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Dr Jane Renwick

MBChB FRNZCGP MRCGP Dip Obs

A graduate of Otago medical school, Jane met her husband, Stuart Monk, when they were classmates at university. She did her initial GP training in Hastings before working in inner city Bristol (UK). She and Stuart then went to central Nigeria with Tear Fund UK for four years. They joined MMC in 1998 and initially both worked part time so they could care for their two young sons. Jane enjoys providing healthcare for the whole family and helping people to feel confident to manage and understand their ongoing health issues such as asthma, diabetes and heart disease. She has a particular interest in Women’s health. She also works for an organisation called Best Practice (BPAC) and visits other GP’s around NZ.
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Dr Stuart Monk

MBChB FRNZCGP MRCGP Dip Obs

Stuart entered Medical School in Dunedin where he met Jane. They both started their careers in the Hawkes Bay working as junior doctors. GP training was completed in Bristol, England then they worked in central Nigeria for four years working for Tear Fund UK. They have two teenage boys who keep them busy as taxi drivers to various sports trainings and music lessons. 

His passions include running for fitness, sailing for fun and reading for relaxation. He enjoys working with all age groups but especially enjoys older adult’s health challenges. He is the GP for two local rest homes in west Auckland. He offers a variety of minor surgery at The Doctors Massey Medical.

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Dr Joy Stevens

MBBS (hons) BSc (Med) FRNZCGP

Joy grew up in Australia and graduated from Sydney University Medical School in 1981, having also done a BSc (Med) there. She came to New Zealand in 1983 and did one year at the Bible College of NZ (now Laidlaw College) where she met her husband. 

Joy has worked in general practice since 1984, at Massey Medical since 1994. She has three adult children, 1 grandchild, a dog and a cat which all help to keep her busy. Her hobbies are music, dance and reading.

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Dr Rachel Appleby

MBChB. Dip Obs. DCH. FRNZCGP

Rachel spent most of her childhood years overseas having been born in India and was brought up in Fiji. She started Medical school in Otago but graduated from Auckland and worked in the Hospital in Palmerston North, Auckland and Dunedin.  A lot of this work was in Paediatrics. She spent 2 years at the New Zealand Bible College (now called Laidlaw College) and in June 1990 she started working at Massey Medial Centre. In her ‘spare time’ she enjoys music, crafts, rugby and travel, and she is involved with TEAR Fund NZ.

Enrolling as a new patient

We warmly welcome new patients.  Being enrolled has many advantages:

•    We send you reminders and recalls for important health management
•    Pay less to see the doctor
•    Pay less for prescriptions (for subsidised medicines prescribed by your doctor)
•    Appointment bookings

Simply ask at reception or download our enrolment form below. Complete all the sections and send back to us by email, post, fax or bring it in with you.  You may need to bring in an original ID document (e.g. Drivers’ License, Birth Certificate, Passport) before your first visit - call our team to find out.

You do not need to be a patient with us to be seen by one of our medical team.If you’re a visitor to the region and need medical care, you’re also welcome. Please call our friendly team for an appointment.  All visitors and casual patients, please be aware that extra charges can apply when you are not enrolled.

There are many more benefits to enrolling, click here for general Enrolment information.

Download our enrolment form here.  If possible, before your first appointment, it's helpful to complete a Transfer of Notes form so we can get your current medical records sent to us as well as an Adult Medical Information form and a Child Medical Information form  if relevant. 

Our News

December 2017

Auckland is currently experiencing an outbreak of Mumps; with the majority of those infected aged 10 to 19 years.  Mumps is a serious and highly infectious viral disease prevented by the measles-mumps-rubella (MMR) vaccination. Mumps is spread from an infected person by saliva or mucous droplets when coughing, sneezing, or talking.  It can be spread via face to face contact within a metre, or by touching an object infected from saliva and mucous, such as a used tissue or keyboard.  Antibiotics will not treat this infection or reduce your risk of catching mumps. 

Early symptoms of mumps include fever, headache, muscle aches, tiredness, and loss of appetite.  The salivary glands on one or both sides of the face, cheeks or jaw may become swollen and sore after two days. 

Most people recover from mumps however some individuals can develop rare complications.  Men and adolescent boys can experience pain and swelling in their testicles, which in rare cases can result in infertility.  Females can experience ovarian inflammation.  For pregnant women there is risk of miscarriage in the first three months.  In some people mumps can cause permanent hearing loss.  In very few cases, mumps can lead to inflammation of the brain and surrounding tissue (meningitis). 

The best way to protect against Mumps is to be vaccinated with 2 doses of the MMR vaccine. 

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