The Doctors Kopeopeo

The Doctors Kopeopeo are a family friendly general medical practice located in central in Whakatane. Our aim is to provide excellent healthcare and service at all times. We have five experienced GPs who along with their team of practice nurses and receptionists will take care of all your family’s healthcare needs. A choice of two pharmacies are close by.

Booking online

We are excited to be able to offer you an online portal called Manage My Health (MMH) that allows you to:

  • Request repeat scripts 
  • Books appointments with Doctors and Nurses
  • Access test results 

You can download a 2-page instruction guide here showing you how to register and if you click here you will go directly to the portal to register with us.

Our Services

  • Family Health
  • Family planning
  • Accidents & Emergencies
  • Minor surgery
  • Sports medicine
  • Flu Vaccinations
  • Smoking cessation
  • Travel medicine
  • Children's skin clinic
  • Diabetic clinic
  • Employment medicals
  • Dive Medicals
  • Sexual Health


Usual hours are Monday to Friday: 8.00am - 5.00pm.

Closed public holidays.

For after hours care, please call our usual number 07 308 5771. Your call will be answered by a registered nurse.

On weekends Whakatane Hospital's Emergency Department provides a free GP service from 10am-4pm.

Patient Charges

Enrolled Patient Fees

Age Doctor Nurse
0 - 13 years FREE FREE
14 - 17 years $12.50 $10.00
18+ years $18.50 $16.00

Prices effective 1 December 2018

Casual Patient Fees

Casual Patient Fees Doctor Nurse
0 - 13 years $25.00 $16.00
14 - 17 years $50.00 $30.00
18+ years $70.00 $45.00
International Visitors $120.00 $120.00
With CSC or HUC    
0 - 13 years FREE FREE
14 - 17 years $25.00 $16.00
18+ years $35.00 $25.00

CSC = Community Services Card. HUC = High User Card.

Prices effective 1 December 2018.

ACC Patient Fees

Enrolled ACC Patient Fees Doctor Nurse
0 - 13 years FREE FREE
14 - 17 years $25.00 $16.00
18+ years $35.00 $25.00
Casual ACC Patient Fees    
0 - 13 years FREE FREE
14 - 17 years $25.00 $16.00
18+ years $35.00 $25.00

Prices effective 1 December 2018.


repeat prescriptions $16.00
faxed prescriptions $18.00
urgent prescriptions (within 48hrs) $20.00 

Prices effective 1 December 2018.

Our Doctors

Dr Cynthia Vincent

Cynthia is from The Netherlands and moved to New Zealand with her family in November 2016. After graduating from the University of Amsterdam, she completed her training in Tropical Medicine and worked together with her husband in South Africa for several years. After working in Africa she completed her GP training also in Amsterdam. Cynthia enjoys all aspects of Family Medicine, with a special interest in minor surgery and women's health. 

She likes to travel, explore the outdoors and get to know different cultures. This and lots of sunshine brought her to Whakatane.

Dr Helen McDougall

Helen is from the UK, where she met and married Allan when a junior Doctor, after graduating from Sheffield University. A working holiday of 2 years in Invercargill and Hawkes Bay made Helen and Allan head back to NZ in 1987 to become GP’s in Whakatane. 

Interests in medicine are in Womens and family health and chronic conditions.  Helen also works at the High School Clinics and Sexual Health at the Hospital.  

Helen can be seen regularly biking to and from work or swimming.  She enjoys keeping fit and being outdoors when not at work.

Dr Allan McDougall

Allan grew up in Scotland, but developed a love of sunshine and warmth, so came to New Zealand in 1987. 

He is a scholar of Christ’s College Cambridge and Magdalon College, Oxford.  He is a designated Diving Examiner for OSH, does Impairment Assessment work for ACC, but mainly enjoys the variety of General Practice in all its many aspects.   Allan also works for Whakatohea Maori Trust Board in Opotiki.

He has travelled extensively and feels passion for environmental issues. 

Dr Astrid de Jong

Astrid is a Dutch GP who immigrated with her family just 2.5 years ago in February 2014, straight to Whakatane. At the University of Utrecht she graduated in 2006 and after that worked as a Doctor mainly in paediatrics, before she started her postgraduate study also in Utrecht. Hence her interest in children, in family practice. 


Besides working as a GP, Astrid enjoys being active, doing adventure races, going for a walk and mountain biking. 

Dr Carl Jacobsen

Carl graduated from Otago in 1976.  He has been a GP in Whakatane since 1982.  Special interests include minor surgery, dermoscopy (diagnosis of skin lesions) and teaching of final year Medical Students. 

He swims regularly for fitness and plays golf whenever possible.

Enrol Now

We warmly welcome new patients.  Being enrolled has many advantages:

•    We send you reminders and recalls for important health management
•    Pay less to see the doctor
•    Pay less for prescriptions (for subsidised medicines prescribed by your doctor)
•    Appointment bookings

Simply ask at reception or download our enrolment form below. Complete all the sections and send back to us by email, post, fax or bring it in with you.  You may need to bring in an original ID document (e.g. Drivers’ License, Birth Certificate, Passport) before your first visit - call our team to find out.

You do not need to be a patient with us to be seen by one of our medical team.If you’re a visitor to the region and need medical care, you’re also welcome. Please call our friendly team for an appointment.  All visitors and casual patients, please be aware that extra charges can apply when you are not enrolled.

There are many more benefits to enrolling, click here for general Enrolment information.

Download our enrolment form here.

Latest News

When we have news to share with you it will be posted here. Keep checking in to see what we are up to.

Contact Us