The Doctors Hastings

Kia ora and welcome to The Doctors Hastings - we're open for you

We’re providing our service in a new way to ensure you and your whānau remain safe. If you are concerned about coronavirus, have a cough, shortness of breath, sore throat, fever or runny nose – let us know.

Important changes about Urgent Care at our practice

From Monday 13th July, we will no longer be an Urgent Care after-hours practice. 

  • New opening hours – we’re now open weekdays, Monday to Friday 8am – 6pm. Closed on weekends and public holidays
  • We are focusing on giving you and our other enrolled patients the best general practice medical services, as we always have done. Please continue booking appointments as you normally would – through our online patient portal or by phoning us 06 876 8445
  • Our walk-in service – the walk-in care service during our new opening hours means if you have any sudden illness or injuries, that aren’t life threatening but can’t wait until the next day, you can pop in and see us. You don’t need an appointment, and anyone can use this service – enrolled, casual or international visitors. There may be a short wait time depending on the number of people visiting at the same time and more seriously ill patients will receive priority treatment.
  • After-hours Urgent Care from Monday 13th July 

- If you have a medical emergency please dial 111

- If you require urgent after-hours medical care please call the practice on 06 878 9978 and your call will be answered by a highly trained triage nurse who can provide medical advice and in need refer you to an appropriate Urgent Care after-hours service.

  • Monday to Friday 6pm – 8pm, Saturday and Sunday 8am – 8pm

- When you need urgent after-hours medical care go to: Hastings Health Centre – 303 Saint Aubyn St West, Hastings, 06 873 8999, ; or 

  • Monday to Friday 8pm – 8am, Saturday and Sunday 8pm – 8am

- Beyond 8pm when you need urgent after-hours medical care go to the Emergency Department at Hawkes Bay Hospital – 398 Omahu Rd, Camberley, Hastings, 06 878 8109.

At The Doctors Hastings we provide high quality general practice medical services and care with a team of health practitioners including: Doctors, Nurse Practitioner, Registered Nurses, Health Care Assistant, and Clinical Pharmacist. We provide a professional service for you and your family and we can offer a number of services to our enrolled patients making sure all our patients’ health needs are met. We're proud to be Cornerstone Accredited to give you the best medical care.

General Practice Medical Services

Our general practice services are FREE all enrolled patients under 18 years. A variety of general practice medical services are available to our enrolled patients. You can phone us to make an appointment with your health practitioner or if you are signed up to our patient portal called Manage My Health you can make an appointment online – ask to be signed up to Manage My Health. 

Book an appointment online

Make sure you're registered for our secure online patient portal Manage My Health (MMH). Then, anytime 24/7 you can:

  • Request repeat scripts 
  • Book appointments with Doctors 
  • Access your test results 

Contact Reception to start your registration. Once our reception has given you an activation code, here is How to Register and How to Use The Portal.

Our services

The Doctors provides a wide range of primary healthcare services onsite at 110 Russell St South, Hastings. 

For our enrolled patients we offer GP booked appointments five days a week, Monday to Friday, 8.30am to 5pm.

We also offer a walk-in care service five days a week, Monday to Friday, 8.00am to 6pm for enrolled patients, casual patients and international visitors. This service is available without appointment. 

We are proud to be RNZCGP 'Cornerstone' quality accredited, which is a national quality mark for general practice.

Urgent Care

The Doctors Hastings provides a walk-in urgent care service alongside our family GP services, giving you the assurance of complete health care five days a week. This means if you have any sudden illness or injuries, that aren’t life threatening but can’t wait until the next day, you can pop in and see us. You don’t need an appointment, and anyone can use this service – enrolled, casual or international visitors. There may be a short wait time depending on the number of people visiting at the same time and more seriously ill patients will receive priority treatment. Using the Australasian Triage Scale we will treat and refer to the Emergency Department as required by the guidelines.

We provide:

  • Fast and efficient service with minimal wait times
  • No appointment needed
  • Comprehensive care
  • You do not need to be enrolled with our practice: everyone is welcome
  • Doctors trained in urgent care
  • Dedicated doctor and nursing staff to cover acute walk-in patients
  • Management and treatment for injuries and acute health problems – including workplace, sports and home injuries or accidents
  • On-site x-ray, physio, pharmacy
  • A triage system for all walk-in patients to assess their level of priority – with trained urgent care doctors and triage qualified staff.

Non-acute issues such as longstanding medical problems, medical certificates, and repeat prescriptions are more appropriate for an appointment with your own GP. Emergencies are more appropriate for the Emergency Department. 

Minor operations

A Skin Lesion  and Minor Operations Clinic is run at both The Doctors Hastings and The Doctors Waipawa. Please ask your doctor or nurse, or at reception if you have any questions.

Medical assessments

The Doctors Hastings provides most kinds of medical assessments including company pre-employment medicals, insurance medicals or driver’s license endorsements. Please contact our reception team to make an appointment. 

When booking please let us know what kind of medical check you need, so we can allocate the correct amount of time for you to see a doctor or a nurse.

Company medicals often need specific paper work and documentation  - please check with your employer before you come and bring any forms that may be needed by the company. 

Careplus

CarePlus aims to help patients with long term conditions and/or high health needs by providing increased consultation time with the general practice team at lower cost, resulting in improved health management and health outcomes for patients. Patients must meet certain criteria before being able to access the CarePlus programme.

Please ask your doctor if you fit the eligible criteria.

Diabetes clinic

Patients with diabetes are individually seen by our specialised nurses and by our doctors as part of a shared approach. Medication is reviewed and altered if necessary. Lifestyle counselling is also given during the clinic.

Being able to attend a nurse led diabetes clinic means that more patients, who wouldn’t necessarily be referred to secondary care, can receive specialist care in the community. Patients with diabetes are entitled to one free doctors appointment a year and the nurse led diabetes clinics are free of charge to those who fit the recommended criteria.

Our clinics are run weekly on a Thursday. Appointments are necessary - please call us on 06 876 8445 if you'd like to make one.

Asthma clinic

The Doctors Hastings offer nursing services and nurse clinics to our patients who suffer from respiratory illnesses. Our Registered Nurses are highly trained nurses specialising in all respiratory illnesses. This can range from wheezy children to older patients with chronic lung problems. We also have the latest tools to be able to carry out lung function tests using spirometry.

Having a respiratory illness doesn’t mean that you need to suffer. Our nurses can help you to understand; your medications, benefits from using your preventers correctly, how to plan for winter and colds and illnesses. They are also able to support you while you become smoke free.

We accept referrals from doctors, nurses, receptionists as well as self referrals and from whānau. If you would like an appointment with our Asthma Nurse team please call us on 06 876 8445.

Tips for people with respiratory illness:

 

  • Have your flu injection early in the season - don’t let the flu get you.
  • If you are a smoker come and see your doctor or nurse about stopping. We have plenty of ways we can help you with this.
  • Stopping smoking could be the biggest favour you ever do your self. Make your home smoke free and ask others not to smoke around you.
  •  Use a spacer with your medications - a spacer will deliver up to 30% more medication to your lungs and you will feel better for this. Wash your spacer in warm water and detergent and let it drip dry at least once a week.
  • Use your preventer inhaler as your doctor has prescribed – this keeps you well. It also means that you will need to use your reliever less. Having good control of your asthma or COPD means that you will feel better, keep better health over winter and be able to do the things you normally do.
  • Keep your home warm and dry over winter.
  • Close your windows early in the evening. The air can be very smoky if you live in and area where lots of people have open firs and wood burners.
  • Keep your chest warm and wear a scarf especially over your mouth if you are going outside into he very cold air.
  • Be aware of what you need top do if you get ill over winter, ask your asthma clinic nurse or practice nurse to help you make a plan to keep you well.

 

Cholesterol clinic

Cardiovascular / Cholesterol – Healthy Lifestyle Consultations

These are available by appointment with our Registered Nurse Team.

Conducted by a trained Registered Nurse who will do a thorough cardiovascular risk assessment including discussion regarding cholesterol levels, family history, diet and lifestyle all with the aim of a happier, healthier, more energised you!

You will NOT be told you must take up marathon running or jump rope for half an hour a day. Everyone is different and we are passionate about helping individuals manage their own lives depending on their personal circumstances and beliefs.

Smear clinics

This is an independent women’s clinic staffed by certificated smear-takers, who have undergone specialised training in many areas of women’s health. The Registered Nurses provide a professional, warm, welcoming and private consultation.

Our nurses offer cervical smears, chlamydia screening and can offer information on menopause, mammography, fertility, sexual health and contraception.  

Casual patients from the community are welcome along with our enrolled patients.

Sexual health & contraception

This service provides individual assessment, advice,  education and consultations regarding contraception for women and men who meet the criteria. If you are 18 or under your visit will be free.

TXT2remind

Did you know that The Doctors Hastings has a great system called TXT2remind. TXT2remind allows us to send you recalls, notification of normal results and appointment reminders via your cell phone.

If you would like to take advantage of the recalls and results service via txt to remind let the practice nurse know the next time you are in.

Other services on-site

Hours and fees

GP Services & Walk-In Care Hours

8am - 6pm Monday - Friday

Closed weekends and public holidays

After Hours

If you have a medical emergency please dial 111. If you require urgent after-hours medical care please call the practice on 06 876 8445 and your call will be answered by a highly trained triage nurse who can provide medical advice and in need refer you to an appropriate Urgent Care after-hours service.  

NB: All prices are subject to change without prior notice

Enrolled Patient Consultations

Age Booked standard
hours
Booked CSC
or HUC* all hours
Urgent Care
hours
0 - 13 years  FREE FREE FREE
14 - 17 years FREE FREE FREE
18+ years $37.00 $19.50 $44.00


Surcharge on weekends, public holidays & after 6pm Monday to Friday: enrolled +$5, casual +$10

Nurse consults for enrolled patients are $25 ($18.50 with CSC), phoned repeat prescriptions $20 ($16.50 with CSC), ECG $35, blood tests $6, x-ray $15. Additional charges apply for materials used. Payment is required at the time of your consultation. Administration Fee $10 for consults not paid on the day.
*CSC = community services card | HUC = high user card
Effective 4 August 2020

Casual Patient Consultations

Age Urgent care Urgent care
Weekdays
CSC/HUC*
Urgent Care
After Hours
Urgent Care
After Hours
CSC/HUC*
0 - 13 years  FREE FREE FREE FREE
14 - 17 years $35.00 $32.00 $45.00 $42.00
18+ years $65.00 $50.00 $75.00 $60.00


Surcharge on weekends, public holidays & after 6pm Monday to Friday: enrolled +$5, casual +$10

Nurse consults for enrolled patients are $25.00 ($18.50 with CSC), phoned repeat prescriptions $20 ($16.50 with CSC), ECG $35, blood tests $6, x-ray $15. *CSC = community services card | HUC = high user card

Additional charges apply for materials used. Full payment is required at the time of your consultation. Administration Fee $10 for consults not paid on the day.
Effective 4 August 2020

 

ACC Consultations

Age Standard Hours
Enrolled (booked)
After Hours
Enrolled (booked)
  All Hours
HUC/CSC*
0 - 13 years FREE FREE   FREE
14 - 17 years $20.00 $25.00   $12.50
18 + years $25.00 $30.00   $19.50
     
Age Standard Hours
Casual
After Hours
Casual
0 - 13 years FREE FREE
14 - 17 years $30.00 $40.00
18+ years $35.00 $45.00

Surcharge on weekends, public holidays & after 6pm Monday to Friday: Enrolled +$5, casual +$10  | charges apply for materials used. *CSC = community services card | HUC = high user card

Full payment is required at the time of your consultation. Administration Fee $10 for consults not paid on the day
Effective 4 August 2020

Overseas Visitors and Non-Residents

Age Weekdays After Hours &
Public Holidays
International Visitors &
Non-Residents - All ages
$100.00 $110.00
     
ACC 0 - 13 years $40.00 $50.00
ACC 14 - 17 years $70.00 $80.00
ACC 18+ years $100.00 $110.00

 

All overseas visitors that are non-Orbit are $100 for all ages. Full payment is required at the time of your consultation. Administration Fee $10 for consults not paid on the day
Effective 4 August 2020

Our Doctors

Mandeeps Manage  

Dr Jess Arcus

.

Dr Dita van Leeuwen

.

Dr Hilkka Sheffield

.

Dr Kim Wallace

.

Dr Penny Harger

.

Dr Sarah West

Dr West graduated from St George’s Hospital Medical School, University of London in 2001. Sarah was an Officer in the British Army for 7 years. Her GP training was completed in the UK graduating as a Member of the Royal College of GPs. She has interests in Musculo Skeletal medicine.

Nurse Practitioner Yvonne Little

Yvonne is a Hawke’s Bay native, she trained as a Registered Nurse locally ( Hawke’s Bay Community College – now known as Eastern Institute of Technology ), moving to Auckland to work for a year before moving to Western Australia for 15 years, working in both urban and rural areas in medical / surgical wards, Paediatrics and Neonatal Intensive Care.

She returned to Hawke’s Bay in 2001 and starting work at The Doctors Hastings and The Doctors Waipawa in 2003.  Graduating as a Nurse Practitioner in 2016, working alongside the teams at all our practices she is committed to providing and supporting the population of Hawke’s Bay and Central Hawke’s Bay with the best access to health care.

Special Interests: Diabetes, Respiratory, Paediatrics and Women’s Health

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Dr Sakhina Ahmad

Started with The Doctors Hastings in 2011.

Dr Rhys Parry

MBChB DipPaeds PGDip (Health management) BAppSci

Special interests: Paediatrics, Accident and Medical.

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Dr Kevin Choy

FRNZCGP - Director

Experience / Special interest: General practice, family health, minor surgery, dermatology.

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Dr Hannes Meyer

MBChB, FRNZCGP

Experience / Special interests: General practice, minor surgery, travel medicine, dive medicals, post grad training in Skin surgery, Emergency Medicine.

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Dr Brett Starck

MBChB (UCT), MFGP (SA), FRNZCGP - Director

Dr Brett Starck has been with The Doctors Hastings since 1994. He graduated from the University of Cape Town, South Africa, in 1986 and has practiced medicine in South Africa, the United Kingdom and New Zealand. Dr Starck's areas of special interest are General Practice and Ear, Nose & Throat. Outside work he is married with two adult children who are university graduates.

Patient Enrolment

Our enrolment capacity is currently very limited. Please phone reception to discuss availability. We many be able to take your details down to consider in future as capacity eases but requests for enrolment are not guaranteed to be approved. Enrolling immediate family members of existing patients is at the discretion of the Medical Centre Manager and GP.  

We appreciate your understanding.

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