Telephone script requests
Please note that you can call us on 06 354 7737 - Option 1 to order a repeat prescription. There are certain conditions that must be met and these are explained on the telephone service.
You will be required to leave us your first name, surname, date of birth, and the names of the medications you require. Repeat prescriptions can take up to 48 hours to process. Please note you will be controlled-drugs cannot be repeated. If you have a chronic condition, and you have not seen your doctor in the past six (6) months a consultation is required.
Please refer to the full document for full details here.
Often your GP will request some tests if there is a clinical concern. Most test results will take 1 - 2 working days, while some specialised tests will take up to three weeks. While we are not able to discuss your results over the phone, you are welcome to call us to check whether your results have been received.
- The result of your test will be reviewed by your doctor.
- You will be notified, either by mail, text or phone. This process may take between 2 and 21 days depending on the type of test.
- Once notified, you may wish to make an appointment to see your doctor. A consultation fee will apply.
If you are concerned about your results please phone the practice on 354 7737, option 2, and talk to our practice nurse. If your doctor does order tests, please arrange to have them as soon as possible, to minimise delays and risk to your health. If for any reason you choose not to have the test, please let the practice nurse know as soon as possible.
What is triage?
We see many patients a day here at The Palms, with a wide variety of health needs. The Palms Urgent Care Centre uses a system called triage to ensure that those in most urgent need are seen promptly. This means that patient priority is based upon urgency rather than arrival time. Please tell us if you have serious acute symptoms, such as chest pain, fever, bleeding, shortness of breath or a sudden appearance of a rash.
We are obliged to see the most seriously ill patients first. If your health issue is not urgent, please make an appointment before you come in, to ensure you can see your usual doctor, and reduce your waiting time.
Keep in touch
Please let us know when you move: it’s very important that we always have your current address and phone numbers (including mobile) as well as your email address (if you have one), so we can send you important information when needed. We are now starting to send out appointment reminders and other useful information by TXT, so do let us have your cell phone number. We appreciate your patience when we update your records at reception.