Opening hours

Open 7 days a week for your convenience, we run two centres. The first is a Community GP Centre with appointments available Monday to Friday, 9am-5pm. We also run an Urgent Care Clinic, for times when you can't wait for a booked appointment such as accident, injury or sudden illness, open 8am-8pm everyday, including public holidays. 

Standard GP consultations (up to 15 minutes)

 Age Enrolled Casual Casual with HUC/CSC*
Under 13 FREE FREE FREE
13 - 17 $31.50 $44.00 $34.00
18 - 24 $37.00 $62.00 $52.00
25 - 64 $44.50 $69.50 $69.50
 65 + $41.00 $66.00 $56.00

 

Material & dressings used will incur an additional cost. Other procedures and other enquiries please ask at Reception.

Overseas visitors (all ages): $100
The casual rate applies until enrolment has been completed.
Charges are for a standard consult of up to 15 minutes.

  • Extended Doctor consultation plus $20.00
  • Extended Nurse consultation plus $15.00

 

A surcharge applies at weekends and after 6pm weekdays:

§  Child 13 – 17yo: $12.50

§  Enrolled Adult 18yo +: $18.00

§  Causal Adult 18yo +: $20.00

§  Repeat prescriptions - Collected: $16.00

§  Repeat prescriptions – Faxed: $20.00

§  Repeat prescriptions – Urgent: $25.00

Please enquire at reception for charges for special procedures, medicals, and for non-NZ residents.
*CSC=Community Services Card - CSC rates also apply to holders of a valid High User Health Card
Care for all children  under 13  is free at all times.
NOTE: Charges increase annually every July … Prices effective from 1st July 2017.

 

 

ACC SURCHARGES

Age Enrolled / Causal
Under 13 FREE
13 - 17 $30.50
18 - 65+ $36.50
ACC X-Ray Additional
9am – 6pm $25.00
Weekends $35.00
Public Holidays $50.00

Material & dressings used will incur an additional cost.

 

Overseas visitors (all ages): $100
The casual rate applies until enrolment has been completed.

A surcharge applies at weekends and after 6pm weekdays:

Please enquire at reception for charges for special procedures, medicals, and for non-NZ residents.

NOTE: Charges increase annually every July … Prices effective from 1st July 2017.


COMPLEX & EXTENDED CONSULTATIONS

 Age Enrolled / CASUAL Doctor Enrolled / CASUAL Nurse
All ages Plus $20.00 Plus $15.00

Material & dressings used will incur an additional cost.

 

Overseas visitors (all ages): $100
The casual rate applies until enrolment has been completed.

A surcharge applies at weekends and after 6pm weekdays:

Please enquire at reception for charges for special procedures, medicals, and for non-NZ residents.

NOTE: Charges increase annually every July … Prices effective from 1st July 2017.


Other services - enrolled patients

Minor Procedures - Includes pre & post appointments All Ages
Minor Surgery Fees - < 15 minutes (minimum - from ) $122.50
Minor Surgery Fees - 15 -30 minutes (minimum - from ) $163.50
Minor Surgery Fees - > 30 minutes (minimum - from ) $195.00

Miscellaneous 0-12 Years Over 12 Yrs
Liquid Nitrogen (Follow-ups - Nurse consult charge applies) Free Free
ECG (included in Doctor or Nurse consult charge) Free Free
Cervical Smear - Enrolled patient N/a $40.00
Cervical Smear - Causal patient N/a $56.00
Cervical Smear - Priority N/a N/c
DEPO (Doctor consultation + cost) N/a $10.00
Nurse injection (consultation) N/a $18.00
B12 (Nurse consultation + no cost) N/a N/c
Hearing Test (Nurse consultation + no cost) N/c N/c
Blood Pressure Check (No cost unless consult required) N/c N/c
Eye Sight Check (No cost) N/c N/c
Lung Function Test (Nurse consultation + no cost) N/c N/c
Injections - Material Cost N/a At cost
POAC infusions (after first consult) N/c N/c
X-Ray - (Non ACC) Price upon enquiry

Medicals - Immigration / Employment / Drivers All Ages
Immigration Medical - Full (includes X-ray) $385.00
Immigration Medical - Full (excludes X-ray) $235.00
Immigration Medical - Chest X-ray + Admin Only $235.00
Insurance Medical - Base rate $133.00
Drivers Licence Medical $80.00

Material & dressings used will incur an additional cost.

 

Overseas visitors (all ages): $100
The casual rate applies until enrolment has been completed.

A surcharge applies at weekends and after 6pm weekdays:

Please enquire at reception for charges for special procedures, medicals, and for non-NZ residents.

NOTE: Charges increase annually every July … Prices effective from 1st July 2017.

 

Cancelling Appointments

Please call 06 354 7747 if you need to cancel an appointment at least 3 hours before your booked appointment time. 

A fee of $20.00 will be charged for patients who do not present for their booked appointments, or if arrived late and missed your GP appointment.

Telephone script requests

Please note that you can call us on 06 354 7737 - Option 1 to order a repeat prescription. There are certain conditions that must be met and these are explained on the telephone service.

You will be required to leave us your first name, surname, date of birth, and the names of the medications you require. Repeat prescriptions can take up to 48 hours to process. Please note you will be controlled-drugs cannot be repeated. If you have a chronic condition, and you have not seen your doctor in the past six (6) months a consultation is required. 

Repeat prescriptions

Please refer to the full document for full details here.

Test results

Often your GP will request some tests if there is a clinical concern. Most test results will take 1 - 2 working days, while some specialised tests will take up to three weeks. While we are not able to discuss your results over the phone, you are welcome to call us to check whether your results have been received.

  • The result of your test will be reviewed by your doctor.
  • You will be notified, either by mail, text or phone. This process may take between 2 and 21 days depending on the type of test.
  • Once notified, you may wish to make an appointment to see your doctor. A consultation fee will apply.

If you are concerned about your results please phone the practice on 354 7737, option 2, and talk to our practice nurse. If your doctor does order tests, please arrange to have them as soon as possible, to minimise delays and risk to your health. If for any reason you choose not to have the test, please let the practice nurse know as soon as possible.

What is triage?

We see many patients a day here at The Palms, with a wide variety of health needs. The Palms Urgent Care Centre uses a system called triage to ensure that those in most urgent need are seen promptly. This means that patient priority is based upon urgency rather than arrival time. Please tell us if you have serious acute symptoms, such as chest pain, fever, bleeding, shortness of breath or a sudden appearance of a rash.

We are obliged to see the most seriously ill patients first. If your health issue is not urgent, please make an appointment before you come in, to ensure you can see your usual doctor, and reduce your waiting time.

Keep in touch

Please let us know when you move: it’s very important that we always have your current address and phone numbers (including mobile) as well as your email address (if you have one), so we can send you important information when needed. We are now starting to send out appointment reminders and other useful information by TXT, so do let us have your cell phone number. We appreciate your patience when we update your records at reception.